Hey tquick, sorry to hear your problesm. I'm having the same problems as you. Three months after purchase my Pavillion notebooks keeps randomly crashing and shutting down or goes into sleep mode and does not wake up. I sent it in for repair because I couldn't get it to start. Instead of repairing, they erased all of my data and reimaged the hard drive. I run a photography business and it completely destroyed my business. All of my pictures, accounting, and customer information...GONE. AND to make matters worse, the problems I was experincing were not fixed. I called my so called "case manager" four times who is always at lunch or out of the office. I sent five letters to the executives of HP. A week later someone called to tell me that they didn't think Eric did anything wrong becuase he added a note to my file that he missed my calls and left me a message. (He called and left a message on my answering machine but disconnected the call just as he was going to leave his telephone number". So anyway, this person who called said that it did not matter if I wrote the CEO, Eric was the only person at HP that I could speak with. She then stated that she was going to transfer me to Eric. However, it was another rep that took the call to tell me Eric was out for the day and for me to leave a message. It's been a week and Eric has yet to return my call. As it stands, I still have a defective computer and the time on my warranty keeps ticking away.
I don't know what computer you have but there is a class action lawsuit against HP for defective Pavilion computers. It's time to consult an attorney or two!