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Comfy Living Beds / Stay away from these guys

1 United States

I live in a wee village an hours drive the other side of Aberdeen but am at the moment staying in Glasgow whilst my aunty is in hospital, she has had a fall and I am now going to be her carer and needed a bed quickly for her release from hospital so I purchased a bed from Comfy living from their web sight, I received a text message a coule of days later saying it was going to be delivered on wednesday 13th April, so I travelled all the way from Glasgow to Aberdeen to be in for when it was delivered, I waited in all day Wednesday and it never arrived, I phoned them on the Thursday and they said they had made a mistake and it would now not be delivered till the friday 15th, I explaind to them that I had travelled a long distance and that it had cost me around £60 in petrol, the girl on the other side of the phone said she would ask her boss if I could get some compensation for my time and money spent on petrol, I went back to Glasgow, and on Friday the bed was delivered. Just by chance my daughter was in when it came and was supprised to see how badly the packaging was damaged, she noted that it was badly damaged when she signed for it. When my husband unwrapped it that night it was ripped in two places. I phoned comfy living and the girl said she would see if she could get a discount for me, every time i phoned i was told I would be phoned back, but it was me who had to get in touch with them, I eventually got an email from them saying they would give me a discount of 20%, fine I thought but what about the petrol money I wasted, I phoned them back today and I was told their boss wouldent be compensating me for my wasted time and petrol money, and that it wasnt their fault as they use a contract delivery company, I asked to speak to the manager and was told that he/she was out, but the girl had just spoken to the manager to ask about the compensation, I said I would like to return the bed and was told that I would not be able to get my refund untill I had returned the bed which would be 5 days later, which would be after my aunt gets out of hospital, so this company has now put me in a position where I will have to except a damaged bed because I cannot afford another bed untill I receive my refund which will be too late, not only that, it cost me a two day wasted journey and £60 in petrol, and all I was told was, "Im sorry theres nothing we can do about it" so I have just coughed up £60 more than the selling price for a damaged bed.

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