I had a similar experience, These people are thieves. They extorted close to $900 from me for 3 hours and 45 mins of work. They were 2 hours late. They asked for a $500 deposit. They broke a bunch of stuff, scuffed wall and floors, took breaks, cursed, and charged me $300 extra for "heavy" items. I am not talking about a piano or a fridge, I am talking about boxes of china or books. They packed the truck so poorly, they run out of speace and refused to do a second trip. I had to rent a car, and call a couple of friends to help with the remaining boxes and furniture. They are dishonest and lazy. I would not recommend them to my ennemies.
The "boss" Robert, is a peice of work himself, he deflected responsibility and refuses to provide me with a copy of the contract I signed or the detailled invoice.
Please pass on the owrk on this company. If I had done my homework I would not have ever booked them.