Comfort Suites / False smoking claim
The hotel is charging us an additional $350 for "smoking" in the room. Neither my husband nor myself have EVER smoked. The owner will not return my calls, the general manager just keeps saying that they have a comforter from our room with cigarette burns in it as well as sending me an email claiming to have gone "upstairs" to check the room out (funny, our room was on the 1st floor). I did sign a form upon checking in at the hotel about being charged for damage to a room due to smoking, but figured that was not a problem since neither one of us smoke. Plan on taking this as far as possible to have this false charge removed from our credit card and receive an apology from this hotel. No one that I know and have told this story to will ever stay at a Choice hotel!!