Comfort suites/ Choice Hotel Group / smoking charge
Charged us $150, accusing us of smoking in the room. We did not smoke in the room. They also could not provide any proof for us to dispute, but hearsay of a custodial staff who my be getting kick-backs for reporting this issue. They did not take pictures or bring a manager down to back them up. Have filed with the BBB and the state attorney general. Complained to customer relations department with choice hotels and was told that they could not do anything and have to take the word of the hotel over customer.