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I bought a washing machine from comet at the end of march this year and soon after a leak started.3 enginers later and a number of costly phone calls later my machine dose not work at all. I have 2 chidren whom I have to wash for eveyday.I have now been using a laundarette since the anitial problem started and and still am and I feel there is no care even though I was in my 6 months of the store gaurante.I am now seeking legal advice
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr Matthew Hart, 31.01.12. Call duration - 12.32 - 2.00 p.m
I am attempting to make a simple enquiry about the Tv I have recently bought from Curry's. I have now been waiting for almost an hour and a half on their 'so called' customer service line. This is, to say the least, a shockingly poor service, I hope you will agree?
I am wondering how much this call is costing me? From the out-set I was in queue position one. This is clearly meaningless? Also wondering if this deception could be a means of Comet making money from customers? At the very least this queue position one is a nonsense and is misleading. Giving you the impression your call will be answered reasonably quickly say, fifteen minutes? Therefore, would it be reasonable to expect to be compensated beyond this point? This should be investigated by Comet and either 'made good' ie. a valid queuing system, or removed completely, as customers are being mislead. Would this be classed as making money by deception? and therefore fraudulent? Not to mention the frustration and emotional distress this causes.
Yours disappointedly, Matthew Hart.