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Comenity Bank / rollover payment

1 United States

Hey I just wanted to voice my opinion about roll over payments. I made a payment when opening the Wayfair credit card in November knowing what Decembers payment was going to be however I received a phone call stating that the payment was over due and had to speak to a supervisor to get it waived. This was absolutely a terrible experience and Wayfair has lost me as a customer just because of the way you guys handled the situation when I make a payment online it should state that a payment is not needed to be made and that it will not roll over to the next month if this is what the situation may be.

Al
Jan 1, 2018

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