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unauthorized debit charge
I had made a payment to ComEd through my bank's Online Bill Pay. Which sends them the money electronically, if unable then they mail them a check. I did this to avoid the $3.50 charge from making payment over the phone. They denied the electronic payment from my bank and then charged to my account including the $3.50 charge. So now I am left with 2 charges from ComEd and none of the customer service reps can handle the mental capacity of what is going on to assist me. I had to go through my bank to claim a dispute based on an unauthorized charge to my account. Still is inconvenient and ComEd is probably the worst merchant I pay monthly.
The complaint has been investigated and resolved to the customer’s satisfaction.
deposit request
I have been with ComED approximately a year now. Until recently my bills were always paid on time. However, like the rest of the economy I fell upon hard times, and began late payments. Although My payments were late my balance has never exceeded $200. Once I moved to another location within the same city, they sent a request for me to pay $400 additional...
Read full review of ComEd and 22 commentsthe company
Com Ed sent me a letter in the mail stating that they were charging me a second deposit for service. have had this service for over a year, it has never been turned off. I haven't received a disconnect notice of any kind. They called me last week and a recording said my service would be disconnected if I didn't pay $172.00. Only $100.00 was due at the time. I called ComEd and asked a service rep why ould they call me and say that when I have never received a disconnect notice her response to me was "They are just doing that to get people to hurry up and pay their bill". I received the automated call on about the 9th of April they said it would be disconnected on the 13th of April.
The complaint has been investigated and resolved to the customer’s satisfaction.
Steger Estates Subdivision. Unincorporated Crete, Illinois.
illegal practices
Either I or may Bank made a mistake, and sent my mortgage payment of 774.52 to Comed, and my $48 electic payment to the mortgage company. So all I asked was Comed to give me bakc the money that was mistakenly sent to them. This happen on 2/13/2009. Comed was notified on 2/20/2009 when I found out from my mortgage company about the error. As of today...
Read full review of ComEd and 4 commentsOverview of ComEd complaint handling
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ComEd contacts
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ComEd phone numbers+1 (800) 334-7661+1 (800) 334-7661Click up if you have successfully reached ComEd by calling +1 (800) 334-7661 phone number 0 0 users reported that they have successfully reached ComEd by calling +1 (800) 334-7661 phone number Click up if you have UNsuccessfully reached ComEd by calling +1 (800) 334-7661 phone number 0 0 users reported that they have UNsuccessfully reached ComEd by calling +1 (800) 334-7661 phone numberResidential+1 (800) 955-8237+1 (800) 955-8237Click up if you have successfully reached ComEd by calling +1 (800) 955-8237 phone number 0 0 users reported that they have successfully reached ComEd by calling +1 (800) 955-8237 phone number Click up if you have UNsuccessfully reached ComEd by calling +1 (800) 955-8237 phone number 0 0 users reported that they have UNsuccessfully reached ComEd by calling +1 (800) 955-8237 phone numberSpanish+1 (877) 426-6331+1 (877) 426-6331Click up if you have successfully reached ComEd by calling +1 (877) 426-6331 phone number 0 0 users reported that they have successfully reached ComEd by calling +1 (877) 426-6331 phone number Click up if you have UNsuccessfully reached ComEd by calling +1 (877) 426-6331 phone number 0 0 users reported that they have UNsuccessfully reached ComEd by calling +1 (877) 426-6331 phone numberBusiness+1 (888) 806-2273+1 (888) 806-2273Click up if you have successfully reached ComEd by calling +1 (888) 806-2273 phone number 0 0 users reported that they have successfully reached ComEd by calling +1 (888) 806-2273 phone number Click up if you have UNsuccessfully reached ComEd by calling +1 (888) 806-2273 phone number 0 0 users reported that they have UNsuccessfully reached ComEd by calling +1 (888) 806-2273 phone numberAssistance Programs+1 (866) 368-8326+1 (866) 368-8326Click up if you have successfully reached ComEd by calling +1 (866) 368-8326 phone number 0 0 users reported that they have successfully reached ComEd by calling +1 (866) 368-8326 phone number Click up if you have UNsuccessfully reached ComEd by calling +1 (866) 368-8326 phone number 0 0 users reported that they have UNsuccessfully reached ComEd by calling +1 (866) 368-8326 phone numberSmart Meter Inquiries
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ComEd emailssocialmedia@comed.com100%Confidence score: 100%Supportdiana.sharpe@comed.com99%Confidence score: 99%john.mccann@comed.com98%Confidence score: 98%
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ComEd addressP.O. Box 805379, Chicago, Illinois, 60680-5379, United States
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i've got a good one i was shut off in march '09 i went on their payment plan i lost my job & missed 2 payments along w/ what i owed for the monthly bill i went to ceda to get help only after calling ceda to check the status of my application i was told that i had to make a good faith effort payment of$75 so i had to borrow the money to do it then i had to go to the ceda office so they could fax the reciept a week later i was told that i approved for $1, 183 i called com ed the next day to see when my power would be back on & i was told that ceda did try to make a payment but it was rejected b/c it wasn't the full amount($1, 985)why would they turn down that much money in this economy?i've been w/o power for over 2 months now and i was told that i can't go on another payment plan until nov.and to make matters worse my downstairs neighbors informed the city(I live in a suburb right outside of the city)that we were w/o power & the city put up a no occupancy notice & 1 last thing it used to be that com(or should i say con)ed couldn't shut you off from nov.15th-march or april 15th but i was told by their rep that if the daily temp is above 35 degrees they can shut you off i hope that i can help someone else out before they go through what my family & i have been through GOOD LUCK &GOD BLESS YOU
COM ED is a MONOPOLY and NOONE in ILLINOIS can see it!
The polititians are too busy getting bribes to see what Com Ed is doing to its consumers. We can complain all we want, but NOTHING will be done and we cant choose another electric company because there isnt one!
COM ED SUCKS!