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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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3:25 pm EST
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Comcast / Xfinity appointment, what appointment

I had an appointment for Comcast internet installation today at 2-4 PM. I took off from work early and got home a 1:30 PM. I sat in the living room reading newspaper and waiting for your people to come. At 2:02, your trucks (2, one in green and one with comcast logo) showed up. The guy sat in the truck for a few min and drove off. He did not ring my door bell, did not leave a note on my door, he did not even step off the truck. I though he drove off to work in the wiring at a junction box. At 3:42, I called your customer services. He told me I had no appointment. I told him I received voice mail confirmation. He called and checked the dispatch. He came back and told me that the driver was at my house and no one was home. I complaint about the lies. He became rude and told me if I wanted the installation, the installer could come back at 7.

If this is how I was treated before I am Comcast’s customer, how would Comcast treat me after I became its customer.

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sandrah65
Dallas, US
Sep 21, 2011 4:52 am EDT

Comcast people are idiots ad dont know what they are doing! I have been trying to switch my service after moving 2 miles away. They set me a tech appt which they were also charging me $50 transfer fee (?) the guy shows up and says he needs to drill into the wall a foot, he does not have the right drill and also needs permission from the building owner.. they reset for following week, then they call my cell (I am at work - they know this) but I have 3 people at the house waiting for them, they leave a message "sorry we missed you" please CALL to reset.. the following Monday they call my cell again, sorry we missed you again, we have tried to come out 3 times.. if you dont call back to reset we will cancel your appt.. what appt? they said for me to call to reset one? In the meantime it has been a month with no service, Meanwhile.. my son discovers wires that were previously used by last tenant so he plugs them in! wow! they work! We have Cable tv! No drilling needed! I call comcast, I say we do not need a tech, please just turn on the DVR! They say sure.. we are good to go!.. Next Day.. turn on the tv.. "please call comcast as your service has been disconeccted" I Call comcast.. service is now inactive, they do not know why and will have someone call me in 24 hours... IDIOTS!
They are the worst I have ever dealt with! I would never recommend them to anyone!

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3:15 pm EST
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Comcast / Xfinity terrible and incompetent service

I have had Comcast Service for 5 months now. We started with bad signal issues, had to take the afternoon off from work to wait on tech. After two times I told them to just run a new feed from the road. They did that and it worked fine until it was covered. I called for service again, had them come after my work this time. The tech said everything was fine. The picture continued to freeze and break-up for a few weeks and one day the box was off with no clock nothing. Called Comcast and got it going again, this happened 3 more times until I asked to have the box changed. I drove 20 min to the service center to change the box out, got it home and it would not work. Called Comcast and got this one going, service center never activated the box. Box worked for 2 days and went blank, called Comcast to get box going, 2 days later remote would not control the box, back-up remote would not control the box. Called Comcast and they could not get it going, Had to take the box 20 min back to the service center. Lady at the service center could not give me a diffrent box, so I asked to have just the Cable TV service cancelled. I get home and find the whole thing was cancelled, my internet also. Called Comcast to get it going again to find out the lady at the service center cancelled my whole account. At that point I told them to just leave it and I will go elsewere. I have about 6 hrs of phone time and 3 hrs of drive time invested in this whole mess with Comcast, so they said they would credit me $45.00. Ok, I later was checking the bill and figured the the bill was just paid and the $45.00 was what they have to credit me back for unussed service. This company really needs to look into finding some new employees, In these times it should be very easy to find quality people. I am working on changeing over to DirecTv. I hope not to be back here typeing.

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3:58 pm EST
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Comcast / Xfinity terrible experience

As an retired IT person, I have never seen a company do more to frustrate me when I use their website. First you changed the website front page and getting any valuable news was trashed, so now I find other websites to get my news. Then you came up with a new email site It is totaly non-functional. If I have to get more then one email address/ send or bbc at a time to send a copy to more then one address or a bbc copy to myself I need to go to the address book 2, maybe 4 times. I guess you would rather I went with another company, because at this point you have giving me no other choice.

You need to do some surveying of your customer base before you summarily change your website, or be smart enough to offer several different sites for your current customers. Now most of the your young customers are using cellphones and instant messaging, but alot of the early customers want the email and surfing the web, the way it was originally setup.

I hope you have been smart enough not to change you business website or you will find yourself not serving any customers.

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11:40 am EST
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Comcast / Xfinity never received rebate

Signed up for triple play 04/09 which came with a $200 rebate and as of this date, 01/26/10 I still have not received it... I have called customer service at least 20 times and get a different answer or excuse as to why I haven't received my rebatet... I have done all the paper work and I have copies... I have gone to the rebate website and I have called them and they have nothing for me. I was told 3 weeks ago I would get a call from an account specialist and haven't yet... Was told now to go to my local comcast office which I did and they said they can't help me but submit my info to the agreement website which I did in 08/09 and 10/09 and I submitted it again today. The csr also stated a lot of people haven't received there rebate... Why not?

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10:26 pm EST
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Comcast / Xfinity billing for interrupted service

It has recently come to my attention that comcast is billing us for periods of time which service was interrrupted for late payments. They are disconnecting our services yet still billing us for services during those times. When I contacted comcast on the phone, I requested an itemized statement covering the last 5 months which we never so I went to the business office waited in line for 25 minutes to be told that of course they are going to bill us for suspended services, because we still have signal going to the home the services weren't available but the signal was still being sent. Now come on, it doesn't take a rocket scientist to figure out that they have now come up with another way to scam us. With the economy in the shape that its in, we are having a hard enough time paying for services when we have them but why should I pay for services when we don't have them. And then on top of that they are charging us a reconnection fee every for service that in one sentence they say wasn't disconnected because we still have signal, but in another they say you have to pay a reconnection fee... I know that they have the monopoly on the cable business, but that shouldn't give them the right to bill you illegally

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7:03 am EST
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Comcast / Xfinity rebate offer

I ordered Comcast triple play in November 2009 and was offered a $300 rebate that day if I signed up with Comcast. two month later and no rebate. First I was told to wait until after the installation date. I have been given three different rebate companies to contact and all required that I purchased the package on line which I did not. Called Comcast and they say there was no such deal. Now waiting for a Comcast supervisor to return my phone call.

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Joe DeGrande
Southwick, US
Mar 25, 2009 7:10 pm EDT

When I signed-up for Comcast cable, I was offered a $100 modem rebate. To date, I can not get through to access the status of my refund.
Can you help?

Thanks so much.

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Jenn73
, US
Jun 01, 2011 5:21 pm EDT

I agree completely. They are still pulling the same scam. We had a sales person come to our door in December 2010 and offered a $250 visa card if we signed up for 2 years. Well over 6 months later and nothing but a HUGE bill of $180/mo for cable, phone and internet. They are a scam, and their sales people are scam artists. We were told to call this 800 number about the card and they keep saying that they have NO record of Comcast authorizing a visa card for us or anyone for that matter. After contacting Comcast over and over they then told us they would give us a $250 credit on our bill. That was two weeks ago, and still no credit. We are finished with Comcast. We have been LONG time customers for close to 20 years and needless to say we are very disappointed. We are going to cancel with them and switch to AT&T.

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8:42 pm EST
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Comcast / Xfinity unexplained charges for box we dont have

We have been trying to fight a bill from comcast for the past 4 months. we received charges on our bill for some pay per view (porn). when we requested the code from them for the box we checked while they were on the phone and none of our boxes had that number. the customer service rep said she would get back with us. we received a call 3 days later and were told it was a mistake and the charges were coming off of the bill. the next bill was ok then we received a bill from comcast mid month stating we needed to pay an additional $318. 08 for charges from pay per view (porn). we once again contacted them an apparently last year when we returned a box we were not using the tech never turned it in and it was still listed as our box. we tried to get this straightened out with them but to no avail. the rep said we needed to pay the money by monday (its friday by this time) or the service would be turned off due to the charges. we did pay them to have it not turned off so now i can only imagine what new charges are going to come up. i want to give up the comcast but we need the internet. any suggestions?

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NikkiSb
, US
Apr 03, 2011 1:56 am EDT

There has to be other internet service in your area? You can get a list from your local city's office and as far as tv goes many of my friends are switching to antenna's they do have hdtv channels and r much better then old school. Costco online has one for 39.00 dollars and then you can add netflix, or hulu . Check this site out for all the ways not to pay for cable http://www.moneytalksnews.com/2010/06/30/you-dont-have-to-pay-for-cable-tv/. Many ways to get all your favorite programs but not sure about the pron?

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11:56 am EST
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Comcast / Xfinity late charges

I decided to "upgrade" my analog boxes to digital. I order them to be delivered and was told it would take 3 to 5 days for them to arrive. After a week went by I called to check on the order and was told by comcast that they had no record of the order. Since I was told they could be self-installed, I asked if I could pick them up. I did but when I got home I could not get a connection. After a long wait someone tried to help by performing some remote tests. This didn't work and she schedule a technician to come out (I was told that I would later be billed for this!). The next day two comae and it took them over 1.5 to solve the problem. So much fo self-install.

Next, I get a bill no only for the technician's visit but for 6 cable boxes! I have three (One is included in the service). Comcast claimed they sent 3 (You know, the order they had no record of) and along with the 3 I picked up, that I had 6. After a lengthy discussion, including reading all of the serial numbers, comcast did not believe me (As a customer, don't you love being called a liar) , they insisted on sending someone to see how many boxes I had. I took time from work to meet the guy. He came and was astonished to find out why he was there (Of course him coming without knowing why is itself a mystery to me). He verifed I only had 3. After 3 months i'm still being billed for the six. I've called several times and the person I speak with says i've been credited the proper amount but I keep getting billed improperly. On the last call I told the person I am not paying anything until I get a correct bill. I just checked on line, now they've hit me with a late charge. Multiple calls of wasted time, visits i'm improperly charged for, visits by people without them knowing why, incorrect billings, time off from work, now late charges! It never ends with these people.

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cooper city
Cooper City, US
Feb 02, 2010 10:27 pm EST

Comcast consistently does not send us a monthly bill and then charges us a late fee the next month. This is the 2nd month (NOVEMBER/DECEMBER) in a row that this has happened since we started using Comcast in April 2009. The customer service is AWFUL and rude! When I called most recently, the operator rudely asked "what, you thought your service was free". I was not aware that I had to personally call Comcast each month and request a bill. Their supervisor told me that I am responsible for paying my bills and that they wouldn't refund the late fee and reconnection fee they charged me two times, even do it is their mistake not sending us the bills.
I feel outraged and sad that this happened to us.
After Google my problem in the internet, I discovered that the same thing is happening with so many people out there...the same problem!
How come the FBI is not investigating this company?
What a SCAM!

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2:41 pm EST
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Comcast / Xfinity i never received my gift card

I sent in my rebate request form months ago with a copy of my first 3 bills, the completed form and my confirmation number. I am wondering why I never received this . . .

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Ubeejudge
Front Royal, US
Feb 25, 2011 3:48 pm EST
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I have been waiting since June 2010. Numerous calls to COMCAST. Continuous runaround. Disconnected during "transfers" to someone who could help. Referred across country to a different city where they had no clue how to assist from their location. Sorry, system is down we will call you back- Sure they will NOT! Sent online assistance requests with no responses whatsoever. Believe they want us to give up to help their bottom line.

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MinMuf1
, US
Jan 11, 2010 7:00 pm EST

You're not alone! I've been calling and being promised the $200 since February 2009. And, still waiting... Definitely a rip off!

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5:20 pm EST
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Comcast / Xfinity excessive fees, poor service and bad customer service

Enough is enough with Comcast. After 15 years as a customer you would think I would have learned my lesson. Last year when I was ready to switch to Verizon Fios cable they came with a great combo rate to keep me. Now they jumped it by $ 45.00 (again). When I spoke to their customer service to tell them I was switching to Verizon which was CHEAPER they could have cared less, it was okay see ya around! Excessive fees, poor service and bad customer service. What a marketing plan.

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krispix318
, US
Dec 28, 2009 5:46 pm EST
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Ugh...you're so lucky. I would give my right arm to switch from Comcast but I can't because my apartment complex doesn't allow satellite dishes. I absolutely despise Comcast but they have a monopoly in my area and IT SUCKS.

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2:42 pm EST
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Comcast / Xfinity lousy service

Where to begin:
The whole company just reeks of absolutely lousy service besides being ripped off to deal with the company.

Let's start with the so-called high speed internet service. It is slow and is out on many occassions. When you call... Hold times are long lsitening to lousy music. People are unfriendly and at times "rude".

Let's do tv. They just sent out new boxes that had to be attached to all your tv's so you would have the privilege of getting their "digital reception". And they want to charge for their little boxes. Of course, there is absolutely no difference in the picture or reception from before these boxes arrive. So they are ripping people off for a "non-service". And you use more electric to have these boxes plugged in.

Frustrated, yes... I hate comcast but verizon isn't any better. I wish I could unplug their service and tell them where to go with it. And now they buy nbc... They should get their act together providing quality service to their customers before buying other companies.

If you have a choice stay away from comcast.

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akermaker
Woodstock, US
May 23, 2011 5:00 pm EDT

That's just it, we don't have any other choice for cable. Comcast bought them all out. And, we have no say-so about what channels we get. Thay can shove those Spanish channels were the sun don't shine.

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10:51 am EST
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Comcast / Xfinity overpriced

This is an email I sent to Comcast this morning: I am extremely disappointed and frustrated with Comcast's service. I placed an order last month through the internet. I ordered digital preferred with HBO for 39.99/month for six months and high speed internet for 19.99/month for six months. The installation fee was 29.99. I did not receieve an email confirmation so I called the office and the rep confirmed the rates for me. These rates are STILL on your website. I paid the technician 92.93 after installation for installation and first month's charges as the rep told me I had to. This was on 06/08/2008. I just received a statement yesterday with completely different rates and was charged again for JUNE-JULY and for July-August. The rates are the normal rates. To solve the issue, I first contacted my local office at [protected]. After half an hour, I was told by both the representative and the supervisor that since I ordered this online, it could only be solved online through a customer service rep as they did not have the codes for internet promos. They could not even provide me with a phone number to contact for online support. So I got on the internet and signed onto your chat system. I spoke with a representative for nearly an hour only to be told that they too do not have the necessary codes and I would have to contact my local office. I told her MANY times that I ALREADY called my local office and they were of no help. The chat rep insisted, however, that I call my local office as they would be the only ones that could help me. I was given this number: [protected]. The chat rep was completely UNHELPFUL. I have a print out of the transcript. I then called this number to be told the same thing, that this could only be solved online because the local office does not have access to internet promo codes. This promo has not expired. IT IS ON YOUR CURRENT WEBSITE. I do not understand how it is possible that no one has the codes for CURRENT promos. Are you just lying about these promos then? I was told by the local office to go to the local payment center with a copy of my work order as proof that I had in fact ordered those rates. Everyone has been USELESS and unable to help me. It is ridiculous for a company of Comcast's caliber to not have a copy of my work order for a rep to pull up. It is further unacceptable for the company to not have an account of what my 92.93 was for. All the reps told me that while they saw I had paid 92.93, they had absolutely no idea what it was for. I have wasted nearly 2 hours this morning trying to resolve this with absolutely no progress. Now I have to go home to get the work order during my lunch break, come back to work, then take the bus and train to go to the payment center with the HOPE that it MAY be solved, no guarantees. This is the first time, I am having to go to an office to resolve a billing issue. This is unacceptable. IS THERE ANYTHING YOU CAN DO? WHY DOESN'T ANYONE HAVE CODES THAT YOU ADVERTISE ON YOUR WEBSITE? I AM MOST LIKELY GOING TO CANCEL COMCAST, BUT NOT BEFORE THIS ISSUE IS RESOLVED TO MY SATISFACTION.

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comcast hater2222
Detroit, US
Oct 02, 2010 1:47 am EDT

Comcast is such a rip off it is not funny anymore. They will not give existing, great paying customers discounts that they offer to new subscribers. Unless u quit Comcast & go back to them you are not eligible for discounts.
I love where I live, but Comcast has the monopoly of service to this bldg. I will move just to get away from them. They offered a friend a package for 1 yr for $90.00. Phone, hi speed, 2 DVR's 2 boxes, HBO & Encore. When I asked for this deal I was told it would cost me $130.00 a month & there was no such offer...well it was offered to a friend 2 days to my call to customer service.
What do I get, 100 channels that are mostly infomercials or local or some foreign channel & low speed internet, that sucks. I can access the internet faster from my phone than I can with concast internet--customer service tells me my slow speed is DUE to what I download--well I cleaned all the cookies & barely go past Facebook & comcast email---typical lie from customer service that it is my fault.
concast can kiss their good paying customer goodbye, as soon as I find a place that offers WOW or AT &T or dish.

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ksteiger
, US
Apr 04, 2011 8:17 pm EDT

We were also lied to about the costs of our original payment plan. Once the six month promo was up, we were charged far more than we'd agreed to. Even with written proof of the original terms, no one online or on the phone would honor them. So frustrating. We were told we either had to downgrade our internet speed to keep the price we'd been originally offered, or pay the extra charge each month. Completely unacceptable.

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pobarjenkins
Minneapolis, US
Oct 02, 2010 11:21 am EDT
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Different companies offer different qualities of products and different range of services. That does not make Comcast have a monopoly just because they are the only provider in your town.

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5:18 pm EST
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Comcast / Xfinity $200 rebate double play

I've signed up for Comcast double play for internet & cable service with a rebate of $200 on August 31, 2009. However, when I called comcast in October for furthar information about my rebate, the representative told me I had to use Comcast for at least 90 days. Since December would be my 90th days, the rebate paperworks should be sent home with my bill. Since this was a representative from Comcast, I thought it was reliable to trust him. I waited yet I never received my rebate paperwork in December. The only thing that came home was the December bill. So once again i called Comcast & the representative told me she would ask her manager to call me back for further information. I never got a call back so I decided to call comcast again, they transfered me to the rebate line & I was told my rebate has expired 60 days after I signed up for Comcast. I never got any emails about my rebate, & was informed the wrong information about my rebate. Now, the rebate representative will not help me resolve this issue & should i be responsible for trusting a comcast representative. Is there anyone who could help me resolve my issue?

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sunluva
Bowie, US
Mar 03, 2011 2:07 am EST

Hello All, I too have had this issue with Comcast, but I have been able to come in contact with someone that may be able to assist with this issue, send me an email and I can provide you with contact information : wookpoo@yahoo.com

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Comcast / Xfinity terminated call for stating a 3-way call was in progress 3times & there was no such thing!

My husband tried to call me 3times from (Jackson correctional institution, malone fl. ) each time the automated service disconnected each phone call. Stating: they are disconnecting the phone calls because of third party use! (There was no such usage) ! Thank you very much, mrs. Belinda brown! (This happened december 11th around:5ish

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Comcast / Xfinity greedy company with very poor customer service

In my opinion, comcast is a greedy company with very poor customer service. They do not care about how they treat you, they only care about taking your money. I was signed up with Comcast, and they were auto drafting the payments. Well I moved, so I cancelled my Comcast subscription. Instead of cancelling it like they told me they would, they charged me again and caused me to go into overdraft. Then when I called to get it refunded. They told me that since I was no longer a customer, that they could not give me my money back. They said that I would have to provide proof that they had caused me an NSF with my bank. I don't understand what this had to do with me getting my money back because I was no longer living at the old location, and did not use Comcast's services. I cancelled and should not have been charged. It resulted in them offering to mail me a check, but I have yet to receive one. I am continuing to battle with them over this. Never let Comcast or any other company autodraft monthly from your account if you plan on leaving that company in the next few months.

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dmosafa
Memphis, US
May 23, 2012 4:09 am EDT

My experience with Comcast is so bad that I am moving out of this complex to one that allows satelitte! I Have had one problem after the other since the day of installation. The tech left without completing the job on one tv and it took 5 days to return! The problem is not with signal service for me but it is customer service, It is the absolute worst of any company I've ever delt with. I tell everyone to run from comcast! That ugly satellite outside my apt will be the prettiest thing in the yard!

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10:18 am EST
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Comcast / Xfinity overpricing

It amazes me that with all of the technology and different ways to watch movies(Netflix, youtube in parts, Amazon's movies at dirt cheap prices, etc.)you think Comcast would lower their prices. Satellite is even cheaper. Why do they charge so much? It's ridiculous! Cable has gotten so stupid lately. Before, about 15, 20 years ago, you would have a line-up for a reasonable price($30). Now, There are like 900 channels! Who has time for 900 channels? They should make packages for people who like a handful of channels and drop the price drastically. I bet if they did that, they would have a lot more customers. Why hasn't anyone thought of that? Maybe I should start my own cable service. All they offer is a billion channels or nothing. I ditched Comcast and I hope others will too. Anyone considering starting service, save your money and rent!

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Comcast / Xfinity unreliable cable internet service and awful cable t.v. service

Unreliable cable internet service and awful cable t.v. service. After they try to help and are successful with fixing the problem that week, they give a check back courtesy call to make sure the service is working properly. Do not answer them with a yes, because within three days the service will become disrupted again. (and it's not my equipment, that's been checked by them).Once you answer them with a yes, they have you documented or recorded as "all is working well" and when push comes to shove they can say "we called you and you said service was up and running. Plus it's too expensive! They charge alot of money for basically watching commercials on their t.v. service. I'm looking for other services now.

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bill4255
Logansport, US
Jul 10, 2014 10:04 am EDT

That is 100% correct! I have had the same experience!

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Comcast / Xfinity 125$ gift certificate

I signed up for Comcast 5 months back because they advertised a 125$ gift certificate at Amazon. I signed up alright but I have yet to receive the gift certificate. I did all the paperwork required, and still these guys don't even want to acknowledge that they should honor their part of the deal. Needless to say if you call Comcast they will straight up tell you that they did not advertise that and that it is not their department that did that had the promotions (may be it's some other department). By the way Comcast will give you this www.checkmyrebate.com to "help" you with your claim. I submitted the form to check my status and to my "surprise" there was no record found. Hmm...so I called them thinking that someone on the other end will answer after 25 minutes of being on the phone. You guessed it...nobody answered.
Do me a favor, signing up for Comcast is easy (they will install it for you in a day), now claiming your money is damn nearly impossible. Tens of phone calls, e-mails after emails and knowing that some ### or some fraudulent company is pocketing that money somehow is something that you will realize in the end.

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Vivian Bonsall
Columbiana, US
Jan 26, 2010 10:22 am EST

My story is like so many that I have read.I ordered and got Comcast service. I thought the$2oo.00 amazon gift card would be a great benifit espically for Christmas, as I do use Amazon a lot. I sent the required forms and copies of Comcast bills and waited and waited. Christmas came and went and NO cards. I have been trying to find out about the cards through Comcast and they have been trying to help me. I do not blame Comcast, the fault goes to Amazon. I would like to know what else I can do as I could really use the cards even though Christmas is passed. You have my email address and phone # please let me know something. Thank you Vivian

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Comcast / Xfinity comcast is ripping customers off by claiming not ro receive signed contracts in the mail

Comcast has found a great way to scam new customers. When you sign up for new service, they lock you in at a certain price (for 3 months, 6 months, 12 months, or 24 months). Your installation then takes place, your new equipment usually has some kinks in it, but eventually gets worked out. You receive a contract to sign, date, and return a week or so after the installation takes place. You sign, date, and mail the contract.

You receive no additional communication from Comcast, with the exception of a few phone calls promoting new ON DEMAND programming. 2 months later your bill increases considerably with no explanation.

You call to speak to at least 2 different incompetent Comcast operators before it is detected that "Comcast never received the contract and event sent out a reminder letter" (You never receive the reminder letter in the mail) The incompetent agent tells you there is nothing she can do and can't honor the original deal as outlined in the original contract that you signed, dated and returned to Comcast before the allotted time expired. You are a smart person...you saved a copy of the signed contract before you mailed it. You offer to fax the contract AGAIN since Comcast claims they never received it (probably because it's burried under a stack of paper work on some incompetent's desk in the contract department) You still can't find an agent to resolve your issue.

You become frustrated. You are a good customer who pays the bill on time each month and returned the contract. You are screwed over because Comcast does not really value customer service. You cancel your service with them, contact the Better Business Bureau, and sign up for DirecTV.

Morale to the story...if you are a new customer looking for cable service, go with DirecTV. They value their customers. If you are an exisiting Comcast customer, cancel and go with DirecTV. You also get more for your money.

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Jordan1277
Mechanicsburg, US
Mar 08, 2010 6:51 pm EST

With comcast you are not forced to take a contract unless you take the special add-on deals like a credit card or camcorder etc, simple - Don't do it... And if you are paying regular rates for a few months ( 6 or more ) they can rebundle your package to fit your needs or what could be available to you. Being in contracts forces you to stay with what your at or take higher and thats for ANY company like direct-tv, if you try to UNBUNDLE your package you will get hit with a terminaton fee of over $480 ( Direct-tv ) depending on the equipment you have.

As for the whole contract missing solution, Comcast now offers you the way to sign it electronically by email so it can be done in a heartbeat so nothing can be lost in the mail, you just have to supply them with your current email address when you sign up for service.

Direct-tv dropped the Versus channel and comcast has renewed versus and added over 100 HD channels at no additional cost to customers.

There are too many differences to list but I guess everyones experience with comcast is different.

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Ace77
, US
Jan 07, 2010 2:58 pm EST

I'm not discounting your experience with Comcast by any means, but DirecTV is the absolute WORST cable/satellite company in existence...ESPECIALLY when it comes to contracts. PLEASE, PLEASE, PLEASE search these boards for DirecTV. I actually had to go as far as reporting to the Better Business Bureau, my state's Attorney General, AND file a small claims court case against DirecTV because of their "contract" practices. You will find some scary stuff regarding DirecTV on here and the BBB website.

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Comcast / Xfinity requiring a new agreement be sign or they wont honor discounted packages

About two months ago, I received a written contract in the mail from comcast stating that I must sign and return within 30 days and that no alterations could be made to said agreement. This contract or agreement was to re-iterate the amount per month that you agreed upon when you signed up for the discounted packages.

Now when I signed up originally in july 2009, I was to get the digital starter package with on-demand and ppv for $29.99 per month for 12 months (1 year) , and if I agree to this 1 year committment, I would receive hbo free for one year which normally charges $15.99 per month. I also was given an hd dvr upgrade and instead of 15.95 per month I would receive it for $7.00 per month for one year, I also was told that one extra std dvr would be $6.99 per month and a dct (Digital converter box) would be free per month...

Now in order to get all of this I had to agree to a one year committment of the digital voice but instead of $34.95 per month it would be $14.99 per month.

The hs internet was at $19.99 per month for only 6 months and 3.00 modem lease fee in which after 6 months it would be $42.95 per month.

I was being charged all of this, however, had other charges which they had to credit back in other months, but it states right on all of the bills the agreed amounts as stated above.

Now the sad part is: the agreement they sent me states nothing about the hd dvr discounts, the phone discounts or the internet discounts, nor does it show the hbo being free. So now I am supposed to sign this form which I was told if I didnt sign it I wouldnt get the discounts as agreed in the beginning, but if I sign something that shows no discounts then they could start charging me the higher prices such as the monthly fee for hbo and the higher prices on everything else. The agreement says you can not alter it in any way... And guess what now that I would be signing this agreement the one year goes from when I sign it not retro back to when I originally got it so now they get you to commit to a longer period well all in all good for me if I get the discounts but if I move and have to cancel the service or if I just want to cancel the service then there is an early termination fee of the committment portion you don't use? This is just not right at all! So I get my new bill this month,
It is over double the amount I normally was charged... Since I didn't sign the agreement which was wrong anyway, they retro billed back to october 27th everything at the higher price. No discounted price on the cable no discount on the dvr or hddvr no free hbo all of which was written on my previous bills...

What am I supposed to do now? I have emailed them... As calling seems to do no good, as I told them that they needed to correct the agreement before I would sign it as it wasn't right and instead of them correcting it they just billed me the higher amounts...

This all seems like fraud or something is not right about it and why am I being bullied into signing an agreement as that is what they are forcing us to do.

It is like you have a 2 year agreement on a contract with a cell phone company and you upgrade your phone they make you sign another agreement. Or you don't get the phone... Well comcast is trying to do this with their cable services and it is just well lets say it is just unjust!

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shani786
Detroit, US
Dec 22, 2010 8:02 pm EST

I also had an issue with comcast, They are a very unjust company and their contracts which they force you to sign should be illegal. I am moving so i cannot take with me my same contract, i HAVE to sign a new 2 year agreement or I will be billed early termination fees. All i am asking is to take my service with me, but they say they cannot do that. Bad company. I hope someone sues them, class action lawsuit.

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Sunny FL
Punta Gorda, US
Dec 15, 2009 11:13 am EST

I also changed my plan & was told that if i didn't sign their agreement the prices would go back up the original costs before discounts were applied.

they sent their "contract' to me twice. I never signed either one of them.

They have not raised the rate on my bill yet.

But now I need to downsize my monthly bills. (we are in the construction industry; need i say more?)

I called to kinda see what they would say a couple of weeks ago. I was told that we have a signed contract. I told him that we did not & I ended the call...nicely. There was no irruption.

But today I need to call and cancel all services but internet. And I am preparing for a battle. They want their cake and eat it too.

So, in doing research on line- searching out my obligations to them without a signed contract- I found your post.

I know I am not really helping you. But your story was the closet to mine that i have read.

Comcast's s attitude toward their existing customers is very frustrating! Uncooperative!

Good luck to you!

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

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