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Comcast / Xfinity / double billing

1 United States

Douglas Meester
1762 Dogwood Drive, Marco island, FL 34145

Issue: I maintained a business internet account and a separate personal account.
Personal Account: [protected]
Comcast Business Account: [protected]

As I no longer needed Static IP, in 2016 I requested termination of the business account and added the high speed internet to my personal account

Accordingly, the technician arrived, changed out the modem and I presumed the bulling of $185.75 per month would cease. It has not. I contacted Comcast approximately 1 month ago and was advised they would resolve it and refund all my payments. I was provided with a "case number" EQ4173. The telephone assistant sold me additional product but there has been no refund and I continue to receive a bill.

I hereby demand full reimbursement of all overages I have paid plus interest. This has been frustrating; I have another account iat my business with yr company and try to be reasonable but this is abuse.

Please advise,

Douglas Meester
Mobile: +[protected]

Dec 6, 2018

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