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Comcast / Xfinity
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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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6:38 pm EDT

Comcast / Xfinity Monthly bill

I signed a contract for cable service in the amount of $105 month. Since my installation my bill has been much higher then my signed contract. I'm an disabled elderly on fix income and I'm homebound. I believe they are defrauding me because I'm not mobile. So I'm looking for help into why my bill is always so high. I depend on cable TV because of my grand children here that loves cartoon network

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1:04 pm EDT

Comcast / Xfinity Cable service pittsburgh

I have had service for 10yrs while I maintained permanant residence at my home in pittsburgh. Now that I am only using that home for business I attempted today 6/12/2017 to strickly maintain only internet service. Although I still have full service at my new home and at mt business, ect. Service at my pittsburgh location needs to be minimized. But the social security # (last 4 digits) dont match what I have on file suddenly! hhhmm I added service serveral yrs ago and I had the same social security # — no issue then most likely the wrong # were entered incorrectly... And they are forcing me to maintain the full service because they "changed their policy a little while ago" the agent informs me her supervisor will tell me the same thing and they wont be able to assist me... So now I am responsible for someone clearly entering my last 4 digits incorrectly and being stuck with a full service. Either an error at data entry for entering my #'s wrong or a way to force service on consumers who want to change service levels... I hoping I get to reduce service before I get unpacked and locate my social security card. Once I find my ss card I will completely cancel all services at all locations.

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11:21 pm EDT

Comcast / Xfinity Unethical behavior

I signed up for a free/trial month of internet with comcast. I already had att, but comcast had a higher speed for a similar rate . So I thought no harm in trying, if I like the service I was considering switching. I was assured multiple times that the month was free, and that I can stop the service anytime during the month. Long story short I cancelled the service before the month was over, and then the nightmare started. The following month I received a bill, I called them and I was told that everything is settled. The following month I received another bill, with accruing payment from previous month. I called them again and I was told that everything was resolved. The next month I received another bill, by this point the bill was up to $400 for a service I didn't use. I've never been so angry with a company in my entire life. I've spent hours upon hours on the phone dealing with them. I called again I complained and I was assured that this time everything was resolved. I was skeptical, but in the fourth month, to my surprise there was no comcast bill in the mail. I thought I put this unpleasant business behind me. My naivete was short lived. This month, six months from the "free" trial, I received a collection notice for $400 from some company called afni on behalf of comcast. I'm an engineer with excellent credit score, and I always pay all my bills on time. But I'd rather let my credit score shatter to a million pieces than pay a single cent on this phony bill. Stay away from comcast, they are the worst company ever.

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11:09 pm EDT
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Comcast / Xfinity Recommended list changed

This is a compliment, not a complaint. I couldn't find the compliment page. Yesterday I complained that my recommended list was changed and that I had to use the search option each day to watch what I liked. A pain to say the least!

Today back to normal and I so I say: youtube you deserve a big compliment for such a fast response to your customers!

Thanks,
Rich hastings
Greeley, colorado

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7:04 pm EDT

Comcast / Xfinity Collection notice

I received a collection notice on 5-22-17 stating that I had been placed with their agency to resolve a past due Comcast account for $462.17 but if I would settle with them $300.41 then could resolve this past due account.
1) I have never had an account with Comcast so have never owed them money.
2) in Jan 2012 I received a collection notice for a Comcast Bill that was fradulent. It was proved to be fradulent as someone had gotten my ss # and set up an account with Comcast. I contacted my local police and filled out a complaint with the resolution dept. this was resolved in Nov 2012 when I received a notice from Comcast that it had been resolved.
I contacted Afni and was told that Comcast contacted them with this collecton. I find that hard to believe since this has been closed for over 4 yrs.
I will file another police and a complaint with the Federal Trade Comission along with the Public Service Commission.
I am not going to pay this notice.
bbeer

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Update by Bonnie Beerbower
May 22, 2017 7:06 pm EDT

This may or may not be a scam but I will not be sending them any money.

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1:01 am EST

Comcast / Xfinity Garbage service!

I was with Xfinity/Comcast for over 10 years and I must say that I'm very disappointed with them and with their service. They have very poor customer service, I had many problems with my TV connection and I have no idea what did I even pay for. Over last year price has increased and Comcast became too expensive for me. I have contacted them so many times and asked what was going on with prices, because every month I received a new bill and every month price was bigger! I have enough of this and I will cancel my contract and find another company. I don't want to pay for this garbage!

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2:22 pm EST

Comcast / Xfinity I have not received my 2017 wageworks call.

I have called 2 times and got disconnected after being assisted by someone with a language barrier. They were not able to give me any information or confirm if a new card will be sent to me. I have prescriptions and doctor co pays I need to pay and I am unable to because I have not been sent my 2017 wage works card and can access my funds on my account. I am highly upset! Fix it!

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4:28 am EST
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Comcast / Xfinity Internet service

My complaint is in regards to the internet service. When I signed up for internet little did I know that I literally had to be in front of the box or 3 feet away to get internet. I borrowed my laptop to my grandson for school purposes and bought myself a desktop. I put the computer in my bedroom which is about 20 feet from the internet box, and to my surprise I couldn't connect ( wifi connect) to the internet, I called Comcast and I was told that they didn't know why I couldn't. I decided to put the computer in the living room close to the box and I connected. They say that they have fiber internet whatever that means. I pay a good amount of money for the package, and the internet is not worth it. I had AT&T before, I know their internet service is a lot better. Only thing I didn't like was the dish, when we have bad weather no picture.

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12:21 pm EST
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Comcast / Xfinity Incorrect setup of business account and phone numbers

My name is Cari Frost, business owner. We acquired another business location and needed to transfer the business phone numbers (account [protected]). Instead we were given a new account number (account [protected]) I have been trying since Nov 11th to get this and many more issues resolved. I have had problems with the roll over of phone numbers, fax number. I have been on the phone with several loyalty retention agents and with one whom told me that I would not have to pay for the first account and would receive a $150.00 discount on the transferred account. (Because of all the trouble I have had). I have received many disconnect notices from the account number ending in 682 so I called again in fear that I would be disconnected. I was told three times on different calls that I would not be disconnected. Yesterday Dec 23rd our business phone was disconnected and we had to pay $389.58 to get it connected again. I have been on the phone again and again repeating myself, being transferred, then being told to call back on Monday. I could go on some more but I hope whoever gets this is able to research the notes, even listen to the phone calls. I really need some resolution on this!

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6:47 pm EST
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Comcast / Xfinity History channel

The History Channel shows too many reruns. It shows the same shows over and over again. Comcast suggested I submit my complaint to you since you are contracted with them. I am sure that other complaints has been filed. We are not paying an extremely high bill each month to watch reruns! We would like to see if something can be done about this problem. Please respond asap. Thank you.

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Update by street sign
Dec 09, 2016 6:53 pm EST

Paying alot for our cable, internet and phone and not getting what we paid for. Watching reruns all of the time? Come on, don't they have other shows to view? History channel is ripping people off! Can't they do better than this? Please respond with an answer asap. Getting tired of watching the same olé' shows over and over.

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2:58 pm EDT

Comcast / Xfinity Xfinity tv and internet

I was approached by 2 Xfinity reps at Frys Electronics in Concord, CA, offering a free 30 day trial of Xfinity TV and Internet which would be $79.99/month if I kept the service after the 30 days. I agreed, but during the signing disclosures I found that there was an additional $10/month for the hardware (not including a modem). I pointed out that it was impossible for anyone to actually get the service for the $79.99 which was printed on their literature and they tried to convince me that the $79.99 was for the SERVICE only. The fact that the service was not available without the hardware was at least misleading.

A few days later I received a box from Xfinity with the necessary hardware. For some reason my existing cable is not compatible with the Xfinity equipment and I am awaiting a tech to come out and correct that. In the mean time I received a bill charging me from the time that I signed the contract. When I called the billing department they explained that it is not a 30 day FREE trial, it is a 30 day period when I can return the equipment and not be charged for the service. If I keep the service I will need to pay for the 30 day period. In addition, they assured me that although the bill is due in less than 2 weeks, If I pay and don't keep the service that they will refund my money. In addition, since they bill in advance they expect me to pay now, even thought I still do not have the service and they will prorate the charge to the date I actually start receiving the service, giving them at least a 30 day float on my money.

I am sure that Xfinity knows about these issues but I am not sure whether Frys Electronics knows about how they are allowing Xfinity into their stores to fraudulently sell products to their customers.

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8:21 pm EDT

Comcast / Xfinity Phone line service

I have an ADT Security System that is run through our phone line for direct communication and protection of our home. We came home from being away for several days and our ADT Alarm System was flashing with the letters "CF"(Failure to Communicate). So I called the security company, they ran some tests, and said we should call Comcast first to save a service call from them to see if it was related to a cable problem. So I did, and the guy I talked with said "no, no problems with anything in your area." Then he strangely quickly tried to talk me into selling the Comcast Security System for improved sense of satisfaction. I just said, "no, I have ADYT and they said to call you first, but then would have to come out if a problem with their system. So, the technician came out, could not figure out what was wrong, until he suddenly noticed that the phone number lines were switched where they plug into the Exfinity Modem box. He switched them, and everything worked fine. Alarm Sytem communicating just fine like it was before we left on vacation. After we paid the $169 service fee because it was not an ADT failure, he left and we just could not figure for the life of us how those lines got switched. Then just the other day we learned that some other people had the same problem. In their cases they were told by the security company that the cable companies will automatically switch your lines (WHICH THEY CAN DO REMOTELY) to make your Security System not function properly. Then when you call Comcast they are trying to sell people their security system. THAT IS EXACTLY WHAT HAPPENED TO US! Comcast had to have automatically switched those two lines from electronic means. Dam it! There is no other way! And if this is becoming a trend, look out. This is a corrupt move that could not only be falsely trying to get sales business, but it allowed my home to be unsafe for a certain time period, and cost me $169 to have it checked out by ADT. I will not stand for this. This will end our relationship with Comcast Cable for good, and our triple play account that is way over priced already anyway if we find this was definitely intentional. I plan to report this to the FCC and who ever else I find. These are obvious crooked rotten dealings that have happened to others and now to us from a company and industry that is already overcharging for its services. We will find something else to support our ADT Security System, phone, TV, and internet services. Been thinking about switching to something less expensive anyway. This incident just about put me over the edge to plan to totally get away from Comcast Cable.

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Update by Gerald Thomas
Jul 20, 2016 8:22 pm EDT

Very upset!

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JKWilliams
JKWilliams
, US
Jul 20, 2016 9:21 pm EDT

ADT is a big ripoff too. You should get Simpli Safe. Way better, way cheaper, and you can customize it almost any way you want. You can even monitor it yourself via your iphone when away. $15 a month to connect to you local law enforcement. ADT is totally "Fred Flintstone." As for Comcast, first off how can you even watch any of that ###ic television? I dumped cable TV over 10 years ago and never looked back.

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5:03 am EDT
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Comcast / Xfinity Refund

REF COMCAST Account #: [protected].
Since my father passed away in August 2015, COMCAST has refused to provide an $80.25 refund in my mother's name. They repeatedly state their "Corporate Policy" as the basis for not providing a refund in a surviving spouses name. They instead make out refund checks to "The Estate Of (XXX)", knowing that it takes several hundred dollars to establish an estate account. This allows COMCAST to keep refunds they would have otherwise had to pay to surviving spouses or relatives. I find it reprehensible and criminal to hide behind a highly flawed company 'policy' to keep money that is owed to clients. This reflects COMCAST's corporate greed and dishonest policies to maximize their profits at the customer's cost.
Since COMCAST just spent several tens-of-thousands of dollars to run cable in my subdivision, I will now take it upon myself to notify all 300 residents of COMCAST's greed, ineptitude, and poor service. I will go door-to-door to dissuade the 300 residents from signing up for COMCAST service.

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12:14 pm EDT

Comcast / Xfinity tv service for over 20 years

My daughter purchased me a HDTv for Christmas, we added HD to 1 tv, I had trouble with it from 2014 thru 2015, for self repairs, keep sending boxes to exchange, remotes to exchange, because no one would ever come out, I spent hours in line at there office, my bill went up and up and even with the new parts it wasn't working, I am a 84 YO veteran, I do not use a computer my daughter has to help, I got my BP in such a mess I put her on account to help get amount the same for any period of time, only got to maybe 3 months the same, after we where promised bill 57, $$ we had to call almost every other month, they always claimed the bill dropped incorrectly, or amount was not taken off yet, then it was your 20$ discount was only for 6 months we where promised by Anana the 57.89 would be good til sept 2016, they offered to extend that once since we had a problem, then today they badgered my daughter saying there was a pattern of calling asking for discounts, we where only asking for what we where promised for our troubles, then 2015 we had audio trouble, they have poor customer service so after 20 something years I am forced to cancel my account due to ongoing problems.

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11:44 pm EST

Comcast / Xfinity Repeated overbilling contrary to specified charges listed in contract

I completed a 1 year agreement with Comcast/Xfinity at the end of last year. The contracty specifically stated that a "performance upgrade" would cost $5/month for the 1 year term of the agreement.
My second bill they charged me $10 instead of $5. I called to correct this and they apologized and said they would have it corrected in 3 business days. The next month (third bill), they still charged me $10 instead of $5.
I called to get this corrected again and after a few minutes listening to recordings in response to some other major customer issue that they had, I was finally connected to a billing representative. This person was not very helpful and kept on summarizing my concern incorrectly. Finally after a 5 minute conversation this person understood my issue (though gave me the wrong reason for the issue) and then transferred me to a loyalty team member.
That person also tried to tell me that my $5 charge was a promotional item only that had expired. I asked him how that was possible when my contract and first bill identified the charge as $5 for the length of the contract. He said that he didn't see that reflected in my account or in my bills. I had to tell him the exact bill to refer to and then he believed me. After that, he put me on hold and then came back to tell me that this was the overcharge was a billing issue that had been occurring for a few months and that I was not the only customer to experience this billing issue.
He then told me that only a supervisor would have the authority to approve the correction and that could not be possible.
1) Why is it that the supervisor may not be able to make the correction to my account billing to prevent the overcharges when my contract shows the correct amounts I am to be charged?
2) If this is an issue occurring for the past few months and they've been overbilling numerous customers- why hasn't this been a priority for them to fix?
3) Why did I have to tell them the actual bill that had the correct charges for reference? Why didn't they just look at my contract before telling me that I was wrong and giving me erroneous reasons for the incorrect charges?

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7:57 am EST

Comcast / Xfinity Nightmare!

I got a special offer from Xfinity for Internet and tv with free installation only for $70. I was so excited about that and immediately accepted the offer. They promised to call back but they never did. So I called them myself and spoke to their representative. The rep apologised for not calling me back and explained the details. Not only free installation was provided, they also promised me a free modem. But that was too good to be true, too bad I didn't notice it earlier. On install day the tech was late. When he finally showed up, he completed his job very quickly, and said that I need to give him $100. When I mentioned the free installation he repeated that is $100 for the install. Then he left, but two hours later he came back and asked me if anyone called to make sure he was there. What a joke! He also told me not to tell anyone about those $100. I'm kind of scared now, their tech gives me the creeps. I hope he's not coming back for more money or anything else.

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3D Brick
Westbrook, US
Apr 28, 2016 7:19 pm EDT

Send a report to corporate office I'm sure they would be interested in firing this individual. I believe the term is extortion. This url opens a page to comcast Send Tom Feedback you should get a email and phone call within 24/48 hours. http://customer.xfinity.com/help-and-support/vp-contact-form

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Melinda Willette
, US
Feb 25, 2016 5:54 pm EST

ComCast Xfinity is a TOTAL RIP-OFF and trying to reach them IMPOSSIBLE! Yes, you can do a chat, but they have little access to info! Finally contacted a "Retention Specialist", upgrade from CSR, she accommodated my billing for 2 yr contract and assured me in 'their' notes. Called recently, and nothing found, (those notes) when bill went up. I highly recommend asking for "Retention Specialist" on chat and saving chat! I'd LOSE ComCast/Xfinity if I could - but total MONOPOLY where I live -can't even do satellite as live in condo complex!

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7:35 pm EST

Comcast / Xfinity Be aware of comcast - xfinity charges, don't let them screw you over

I am a new customer with Comcast and used their Internet service for about 2.5 months. Today my service was turned off, I was surprised and called the customer service. They explained I haven't been paying my bill. That was interesting since I never had received a bill from them. I thought I must have set it on auto payment like my other bills.
Then I found out I owed them over $153 dollars, I thought that was strange since I was on a $19.95 plan. I had never seen my bill, they never mailed or emailed it to me, how interesting.
Now I could not see the charges unless I paid the bill up to date, so I was forced to do so. Customer service rep explained to me that I can always view my bill online, so after I had paid and my account had been reactivated, I found all kinds of charges. My first month bill came to $88 dollars, yet there was no invoice for the first months available to look at!

I asked what these charges were and the rep could not explain to me, except installation fee was $35.
Then she explained that My due bill notices had been emailed to my Comcast email account. I never even knew I had an email account with them, nobody had told me!
When I ordered my services, they received all my information including name, address, phone and email to contact me!
And nobody had ever contacted me, why?
I was getting upset and explained to the rep, I had never been informed that I had a Comcast email account.
I asked her what email they had on file for me and she gave me an email address, that I I had never heard of. And accused me of having setting it up, since I was the only one that could access that email account. I looked at the information, I had to correct my name (and I do know what my name is), also my phone number was incorrect, so I knew I had not created that email account.

Now I see that on top of all the late charges, Comcast had changed my plan to a higher rate plan, without any notification!
I wanted to talk to the supervisor but mysteriously none were available.
Who do we have to protect consumers and how far can these cable companies go to take advantage of their clients?
This is unacceptable and I refuse to be treated like this. This is unscrupulous behavior, another big company trying to take advantage of unsuspecting public.
I am still waiting to hear from their supervisor who is suppose to call me back. Shame on you Comcast -Xfinity. You can screw some of them all of the time but not all, all of the time. Dear reader, please check your monthly bills. Let's put a stop on this. Truly dissatisfied ex customer in South Florida.

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9:47 am EST

Comcast / Xfinity Loss of all service - tv, phone, internet - sandcastle rd, sanibel

I first complained to Comcast nearly two weeks ago - I had lost all service. I am 86 years of age and these are vital to me. When I first complained they said it would be over a week before they could get a technician to visit as there was no signal reaching the router. I told them I was 86 and my family was leaving so I would be on my own and the service co-ordinator said someone would call back at 1.11 pm that day and confirm the time a technician would call to the house to resolve the issue. No call. My neighbor called twice and explained I was alone and that Comcast needed to respond more quickly than a week to the full loss of service, it was not acceptable. Comcast called back and again said someone from dispatch would call with the time of a visit. My daughter called during the week and again - was told the technician would be here on 24th. Today - I am still waiting for Comcast - despite having had further calls with various people who apologized and said I would get a visit from a technician... This is appalling service and has actually resulted in me being left in a vulnerable situation now for over 10 days.

I need to have full service resumed! And at a minimum there should be compensation for loss of service and my being left vulnerable without the use of Internet, tv or phone!

Jane Hutchens

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badgirl
Jupiter, US
Feb 01, 2016 9:36 am EST

automated phone system does work. comcast won't admit it. sent 3 techs to my house.
its not a tech issue. it' s an internal issue. comcast refuses to admit their system isn't working.
their automated system needs up grading and less complication. an elderly person could not use it!

i am talking to someone no keeps putting me on hold. than transfered me.

everyone just sends me to someone else. nothing is getting done no matte what i say they say something else! hours day on the phone. no they are all talking in the back round! i hung up!
company refuses to acknowledge their system isn't working

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1:57 pm EST

Comcast / Xfinity Very poor customer services

Will never use comcast again. We had them for 2 years in CT we had to move a year into our contract comcast renewed our 2yr contract when we moved without informing us. Unfortunately after we thoughtnthe 2yrs was up we had to move again. When I called to tranfer our service to new address we were informed that they do not service that area so we had to go with another company. We were charged$ 647.86 in cancellation fees because they stated we broke ouyr contract even though they could not continue to services us. The only way to get out of the fees were if I died or I was deployed. So now we are stuck paying this bill because it is affecting our credit. Thank you comcast for nothing and I will never recommened you to anyone.

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7:56 pm EST
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Comcast / Xfinity Box pick up

Over a year ago we switched services away from Comcast. After arguing that we were not going to pay out of pocket to mail the box back they offered one of their "great" services to come to the house to pick it up free of charge. Perfect. While out doing yard work a gentleman pulls up in a normal (actually more of a beat up) red car identifying himself with Comcast stating he was sent to get the unit. Handed it over, got a receipt and like most people tossed it on a shelf in the garage caring less believing all ties were cut with the company. Months later we start getting collection calls saying we owed $298 for an unreturned unit. Are you freaking kidding me? I explained and described the subject who picked it up and they informed me I had to send them a copy of the receipt he gave me. It's MONTHS later, I threw that crap away! I am then told if I can't provide that then I am responsible for the bill. Seriously?! They closed the case out as "Dispute Resolved, customer disagrees", and threw it as unpaid on my credit score. Tonight I call their collections agency "Credit Management" trying to be polite (the lady was actually really sweet) and was informed that Comcast often allows customers to "settle" amounts to clear the credit but that they marked it as not to settle. Would love to hear from you Comcast as this is total crap, not only was I willing to consider paying part for a unit YOUR employee stole but this as well? Where is the service here as I know it wasn't through the tv/internet I had through you (it was always down).

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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