A few month's ago we were trying to get the Comcast Triple Play in our Townhouse. The salesperson said we could get all that for one low price. We said, that would be great. Well when the time came to have it installed, Comcast kept putting off the install date, stating the salesperson re-set our install date. Well this went on for about 2 weeks. Then when the day came for them to install the triple play, the installer said he couldn't install th digital phone. I asked him why and he said he would have to get into the NID and do all kinds of things.
Plus the guy said th salesperson put down for our install, to install HSI on one computer which we didn't say, we said we had 2 computers and wanted them both hooked up. Then the guy called his supervisor and asked him about the phone service and his super said they couldn't because of all the things they had to do to install phone service. Well just today after stewing over this for 2 months, I went to a website that stated, they can just unplug the service from ATT and install theirs. They also said apartments all over the country can get digital phone.
After I write this, I am going to the comcast website and am going to make a big stink about this. Hopefully something will come of it.