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Comcast / Xfinity review: comcast did not inform credit protection association that payment is made 103

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12:00 am EDT
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I returned my Comcast Cable boxes but still got a bill of $219 from Comcast for not returning. I paid the amount as well of $219, but they never updated Credit Protection Association about the payment. Credit Protection Association reported the amount as unpaid to Credit Reporting Companies/Beareau's. When I call Comcast now, they asked me to contact Credit Protection Association. When I called Credit Protection Association, they asked to wait for 30 days from Comcast to report the account status. This is very frustating given the fact that cable boxes were returned and on top of it, I even paid for the boxes by my credit card to Comcast long back.

103 comments
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Peter McNally
Atlanta, US
Dec 21, 2012 8:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

We have had a very dangerous situation for 48 hours now, and can not get Comcast to address it. A Fedex truck hit some low hanging electrical wires that run from pole to pole across our street. It blew a transformer and sent all power lines for electrical (Georgia Power) Telephone (AT&T) and cable (Comcast). This happened on Wednesday afternoon, 12/19. The Fire dept responded w police. Our power and telephone were fixed and back in 2 hours. Comcast however has a very different plan. There is at least 80 feet of wire that is shredded and dangerous sitting in our yard, and they have not showed up yet. We have been told repeatedly they would be here to address it. Its Friday morning, the pile of wire is still there...I have received an automated call telling they have "fixed" the service problem in our area! Really! We still don't have Cable or Internet and the dangerous wires are out there for all the neighborhood kids to play with. Good bye Comcast...

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whocares?
, US
Nov 15, 2012 10:31 am EST

I have had it! I can not take them anymore. So Comcast or should I CREEPS have done it again in the most spectacular fashion they can. Back in Sept., I received a bill, a whopper more like it of $225 dollars. Well I called them, ready to get angry as I always do. Yet the woman told me she was going to help, she was going to offer me $145 a month for two years. How dumb am I for believing this. In the same conversation she said, SHE SAID, she would go back and adjust my account. So I paid a chunk of it. I then paid a bit more and online my balance was 0. So when something says ZERO you do not owe anything, RIGHT, I mean I did go to college, so I know that ZERO = ZERO. Please, please correct me if I am wrong about this. Anyway, the next bill comes and guess what, your right, I still owed them money from before. I got on the phone and called them, again! So the man said he would adjust things, so I paid $61.89 to bring it up to speed. This is a very straight forward number, a number that would seem like it would take care of everything, PLEASE, PLEASE CORRECT ME IF I AM WRONG, I HAVE BEEN WRONG ABOUT MANY THINGS. So at this point, it just OCT bills, which they have no record of me paying anything, seems a bit sill to me. NEXT bill, well this is a whopper, they had clocked me on paper at $327 which is bad enough, yet online it was $477! So called and let me just list some of things they have told me, while saying that the billing is correct. They said that well when the balance was ZERO, there was other charges, past due charges that had not been updated. That the number that is online is actually not the correct number, it is the once a month paper bill. That they are sorry people told me the wrong info and did not make adjustments, well that second thing more me, but pay up. That I am wrong and they are correct. These are the same people who call on a Sat or even, EVEN Sunday afternoon. When they give me a credit or they do this or that, it is GUILT!

We need to come together people, this has to stop! Some one has to EAT IT and it is not ME!

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Monda
Concord, US
Nov 09, 2009 9:54 pm EST

I ordered Comcast Cable TV on October 20th, that is 20 days ago. When I ordered it I was told that it would all be set up the next day. When the installer came, he ran a cable into the house and informed me that the cable coming to my house from the underground box was damaged and they would have to run another. The work was promised to be completed within 3 to 5 business days later. They said they had to get a construction permit from the city to run another cable underground. I have been waiting since. I have had three installer show up at my door and bring me the converter box without me being informed and without any prior scheduling request or setup, they could not finish the work because they said an underground cable needs to be run. I was also called by five or six different individuals from Comcast telling me they are in charge of my "case" and they promise followup. I was told Comcast is still waiting for my city office to sign off on the permit they submitted weeks ago. I called my city office and found out that no permit has ever been submitted, my street is cabled for Comcast. I keep calling Comcast three to four times a day and am not getting any callbacks or service.

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Robin
,
Sep 04, 2008 8:31 am EDT

On 11/1/2006 Comcast came to my home to "verify" that I do not have DVR for which they were charging me for suddenly. My bill was corrected and remained that way until May of 2007 when I started being billed for DVR again. This has continued thru June of 2008 when I received a credit for the difference between an HD Box and the same with DVR for ONE month only. I have spent hours on the phone with them to no avail. I simply want to be credited for the months (14 to be exact) that they charged me for a DVR Box when I only had an HD Box all of $100, but after many hours haven't been able to find the right person to talk to. I've had Comcast service for years, both cable and internet, but they treat all their customers like garbage as I've noticed on this website. I am up in arms and don't know where to turn!

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Almond
,
Oct 11, 2008 12:41 am EDT

A payment was made to CPA forthe amount of $150.00. In checking my credit report. The records indicate that this acount is on my report opened. I made several attempts not only to contact CPA but also comcast. All I have received is a total run around. I consider this unprofessional and poor business. Yet as a consumer they can see that they have done no wrong. I am requestng help to clear this matter asap

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Diene Reinwald
,
Mar 07, 2008 9:14 pm EST

What would happen if while in the phone from your home someone started a commercial in the middle of your personal conversation. Well on the page that I pay for, I can not read a full page (from right to left) because Comcast has placed an add space to the right of the screen that make it impossible to view the full screen. They have told me it is the ONLY way they can convay some information to the owner of the email page. There are (the count is endless) ways of conveying information to the person that pays for this space for person email use. I have been with Comcast since the 1990. Are there other up set about this or am I it.
I would never use any thing presented to be through this type of approach by comcast.

What has happened to service as the client would like not as someone like to shove it down their throat.

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Stars
, US
Jan 19, 2010 1:03 pm EST

Any company that spawns entire websites devoted to consumer complaints about their customer service is a company to be avoided at all costs!

My experiences with Comcast have been atrocious and run the gamut of tech not keeping appointments; being lost in a round robin of voice mail until the system hangs up on me; having supervisors refuse to talk to me; having my email inaccessible (through the Comcast website!) almost 50% of the time; and having techs working from home who are only able to fix problems if they have a script concerning your problem in front of them.

Comcast does know about the enormity of the problem but they don't seem to be committed to spending any money to actually SOLVE the problems. If you read the newspapers you know that they do spend money "spinning" the customer service debacle but that's about it.

Pathetic, greedy corporate malfeasance. That is the Comcast definition of service. Caveat emptor!

Valerie
Valerie
, US
Sep 15, 2008 5:55 am EDT

Comcast fraudulently took $452.28 from my son's checking account causing him over $500.00 in overdraft charges. After one month of multiple phone calls and speaking to multiple people they agreed they mistakenly took the $452.28 from his account and replaced it but refuse to pay the over $500.00 in NSF. Why are the repeatedly allowed to get away with this? When is someone with power going to stop them? If I took money from somebody's bank account without their permission, I would go to jail. What makes them so different? When is someone going to start helping the consumer and their rights?

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kurt
, US
Aug 05, 2011 10:17 am EDT

Two month’s ago, we saw a Comcast ad for Internet 2Go for only $19.99 a month for six months. We called them to order it and was told our bill would be $40 a month not $19.99, it supposedly wasn’t ” available in our area. There was not mention of any roaming charges. When I received my May bill it was $280, we have regular cable and internet services, usually $140 a month. There was a 460 roaming charge with internet 2go. I paid $200. This month my bill is $334.31, roaming charge is $110.00, plus as they put it “ghost charges for unreturned equipment” that they have been charging me for for five years. Each month is a different amount, which I was told I wasn’t being charged for, a lie

Between my wife and myself have been Comcast consumers for over 30 years now and are very upset with them.

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gwendolyn jones
flint, US
Jan 06, 2011 7:35 pm EST

I paid by charge card for game, so i could download and play o n computer. Cost 19.99. I havent seen it on my computer yet. It was las vegas heist my name gwendolyn jones. Flint michigan. Why is this happening i saw my statement where you charged me. Iam going to better business burea. This is not right. Signed gwendolyn jones. Ps. You donot list a phone no.

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MadasHellinMD
Mount Airy, US
Dec 06, 2010 11:13 pm EST

Old DVR stopped working so I went to Comcast for a new one. They gave me a Cisco RNG200. I've has it for 2 weeks now and the OnDemand service does not work. Techs have visited the house twice. Each time they tell me that the DVR cannot get an IP Address and that the trouble is with the network. Each time I was told that an outside tech was working on the problem. Also told that other customers are having the same problem. I need Comcast to supply a DVR that is compatible with their network.

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Charles R Lusk
Tamarac, US
Sep 18, 2009 10:38 pm EDT

The online inter net service keeps shutting/closing. This requires constant waiting for the service restart/resume.

Valerie
Valerie
, US
Aug 03, 2016 5:46 am EDT

Comcast
www.comcast.com

As an intro rate was about to expire I got a call from Veronica. She told me about the digital package and its intro rate was actually lower than the rate I was at currently. I made a point to ask her "after the intro period what will I be paying" her response was "less than you are paying now" 6 months later I get a bill $40 more than before and $30 more than I was expecting. Comcast customer service wouldn't help. Basically they said I was being charged what their computer said I was suppose to pay and they wouldn't do anything.

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killcorps2929
Colorado Springs, US
Aug 03, 2016 5:46 am EDT

I called xfinity to get a charge taken off on my bill that I didn't make and all I got was the run around was beyond pissed and told Eric ID number VAA manager I there was an order that I didn't make the order was a tech.charge the charge that I located my My wifi to different room in the house and it didn't happen and said come back was It on your profile and Eric was giving me the run round on how he will not take that charge off and that It's my fault and wanted me to swallow the bill and to me that is not good customer service on telling there customers there a liar and not even investigate on what I ordered I feel unappreciative and made a big mistake on getting xfinity Tv looking for other options for home entertainment

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William J Fallon
,
Aug 03, 2016 5:46 am EDT

I'm writing this in the afternoon on Aug 21, 2007.

THE SITUATION...
I called Comcast on Aug 13, 2007 (8 days ago) and reported that my Cable TV service was unusable. I have three Comcast cable boxes and have no usable service on any on them. I reported that there is some error-laden signal present on the cable but it's too error-laden to produce intelligible video images and sound. The video is so error-laden that the picture either freezes solid or has so many pixilation’s and split screens and delays that images are not recognizable. The audio is mostly silent with half-second bursts of unrecognizable sounds intermittently popping through the silence . The signal is so bad that the cable box sometimes switches channels by itself -- apparently, it's searching for a signal it can convert to a picture and sound.

Comcast's Response...
Comcast's response was "Oh, that's not good. We'll send a service tech out to your home seven days from now." I responded that seven days was outlandish and that they had to respond more quickly than that to a service interruption. Comcast's response was: "That's the earliest we can get there".

On Friday night-- after four days of no TV service -- I called Comcast again and complained strongly that I wanted my service restored ASAP -- today, not in a week or more. Comcast responded that they would send a service tech out first thing Sunday morning.

On Sunday morning, a tech arrived and checked things out. He reported that the signal had thousands of errors per second and that the source of the problem was Comcast's cable, not any of the connections to my house or in any of the cable boxes in my house. The tech said he had to place an order with the "lines department" to fix the signal problem. I asked him to expedite that order as Sunday was my sixth day without service. He said he would. I asked if I needed to do anything to follow this up. to make certain it happened. He said "no".

On Monday morning, I called Comcast service anyway. I wanted to make certain a repair order had been placed and that someone would arrive to restore service. The Comcast rep checked and reported that someone would arrive at the end of the day to fix the problem.

On Monday afternoon around 4:00pm, I called Comcast service again and asked them to confirm that a service tech from the "lines department" was scheduled to arrive and fix the problem. The Comcast rep assured me that a tech was scheduled to arrive between 7:00pm and 9:00pm and that he was from the "lines department". I asked for the ID of the service tech who would arrive. The Comcast rep said the tech's ID showed on their screen but they were not allowed to provide that information to me.

On Monday night at 9:15pm, I called Comcast and asked where is the service tech who should have arrived between 7:00 and 9:00pm? (The service tech did not call to say he was delayed or to provide any status.) I got some gobbledygook response from the rep and asked to speak to a supervisor. The supervisor apologized that the service tech did not arrive and apologized that the service tech did not call. The rep said the service tech only completed half of his assignments and that he didn't know why. I asked him to escalate my problem up his management chain and get someone to restore my cable service. The supervisor said someone would call me back shortly (Monday night).

No one called.

On Tuesday morning, August 21, 2007, MY EIGHTH DAY WITHOUT SERVICE, I called Comcast service and asked to speak to a supervisor. I reported the situation, the fact that I was in MY EIGHTH DAY WITHOUT SERVICE, and summarized Comcast's failed promises to restore service. The supervisor, John, evidenced no surprise that I was in MY EIGHTH DAY WITHOUT SERVICE. He said that Comcast service repairs normally take between 7 to 10 business days. Let me repeat the supervisor’s statement: “COMCAST SERVICE REPAIRS NORMALLY TAKE BETWEEN 7 TO 10 BUSINESS DAYS”. You sure don’t get that type of information in their advertising, do you? The supervisor then assured me that someone would be sent to restore my service today. I asked what time and was told that they didn't have a time. When I asked why I couldn’t get a time, the rep said I did not have to be at home since the repair did not involve anything inside my house.

It's now Tuesday at 5:00pm on August 21, 2007, MY EIGHTH DAY WITHOUT SERVICE. I have no confidence that anyone will arrive to restore it.

AND COMCAST WANTS TO BE MY TELEPHONE SERVICE PROVIDER!?!?

N O T A C H A N C E!

I called Comcast service at 5:00pm, went through their various menus and waits, and, when the rep came on the line, I asked to speak to a supervisor. The supervisor came on the line introduced himself as Michael and promptly dropped the call. I found myself talking to a dial tone. Wouldn’t you think the supervisor would attempt to call me back? They’ve got my number. I have to give it to them each time I call so they can call up their records. But no, no call back. I tried calling Comcast service back and, for the last ten minutes, all I can get is a fast busy signal.

As I said above, it’s MY EIGHTH DAY WITHOUT SERVICE. I still have no cable service and no confidence that anyone will arrive to restore it. The only thing in which I’m confident is that no one in Comcast’s management gives a ____. They’ve done an admirable job of insulating themselves from their customers. Our only answer is to stop giving them our business.

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Mskappy
Miami, US
Aug 03, 2016 5:45 am EDT

My DVR went bad. I scheduled an appointment for my day off work for a technician to come out and replace the DVR box. The technician, Alfonso, who took this "job" until he can do what he wants to do, and apparently has not been properly trained by Comcast, took my DVR box and replaced it with a small black "box". I even commented that this is a lot smaller than the previous one. I was told that it would a while to come up and he never tested to see if the DVR was working. It was supposed to connect within 45 minutes. Alfonso said that Comcast c schedules the appointments close together so he has to leave. After more than an hour, we called back customer service and through checking the numbers on the bottom of the equipment, were told by Brandon/Customer Service that this was NOT A DVR but a regular cable box. We requested that the technician come back and bring the proper equipment and was told he cannot. We asked for a supervisor. The person getting on the phone identified himself as a supervisor, Jaime, said there is nothing that can be done other than scheduling another appointment at COMCAST's CONVENIENCE. I advised him that Comcast needs to correct its mistake and send someone back here either today (Saturday, March 15, 2014) or tomorrow, Sunday, the 16th. I was told by Jaime that was not possible. And if I cannot take off work, they can schedule it for next weekend. Bottom line, Comcast sendsin a refugee that hhasn't been trained, screws up the service call, takes the existing DVR, replaces it with a box, and then I should take off work (and lose money and productivity) . I told Jaime that taking off work was not an option - JAIME HUNG UP ON ME.

We called back and got a Jose, another supposed supervisor, and again could get no relief. I asked to have the DVR delivered to my work and she said no. She then said that if they gave us another box, I would have to take it up with billing and they would charge me for the "replacement" DVR. I couldn't believe what I was hearing. So they basically stole my DVR that I am paying for and then want to bill me for another DVR. I also requested a credit for the time that the DVR is off and Jose said I will have to take that up with billing. I requested the corporate mailing information and they said they were not allowed to give it out.

In summary, the technician was incompetent and TOOK MY DVR that i am paying for, replaced it with a "cable box" which he called a new smaller DVR b ox, did not test it, and left the job undone. The first supervisor Jaime hung up on me. The second "supervisor" Jose said she can't promise anything AND WANTED TO CHARGE ME FOR ANOTHER DVR BOX and that I could take it up with billing. Basically saying "f*** you" but not using those words. If the so-called supervisors have no abilities to resolve issues, they should be cut from teh payroll as useless.

What a business model - screw your customers! We need some real competition in the cable industry.

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RBStaats
Louisville, US
Aug 03, 2016 5:44 am EDT

Comcast/Xfinity has a systemic method of lying to it's customers.
1. They tell you a price (verbally), but don't give you the contract details such as when the deal will end or even that it is a promotional deal.
2. They don't follow the promotional deal. Example: I was offered the Triple play, phone, blast internet and basic TV for $98.50 plus tax. I was never billed $98.50 plus tax because comcast simply decided that I would pay for something other than what I'd agreed to...my first bill was $242.23...my next two totalled $257.70.

Their explanation? We don't know what you were offered...
In other words, they will not provide a 'contract' or 'agreement' in writing and they therefore have the ability to deny that any agreement was reached. If you are very diligent, you might be able to point out that even the promotional price they refer to is not being met, but you are forced to depend on the supposed kindness of the technicians you are talking to at the time. Comcast/Xfinity is under no obligations to meet any contract...because there isn't one.

Recommendation? You have two choices: Bend over and take it with a smile, or put up an antenna and see what you can get for free.

BTW, going satellite is not much better. They're all a bunch of liars and there really isn't anything you can do about it...except put up an antenna.

Me? I think I'll go with the Antenna and continue to pay Comcast for the internet service. I'll loose a few shows, but not too many (HGTV and Game of Thrones, goodby). I'll still get the main broadcast channels, PBS and a couple of others (total of 40 channels, but most of them are...not desirable). I can stream some channels and wait for next season on the others.

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alani
San Leandro, US
Jul 22, 2016 6:19 am EDT

My complaint is against Comcast Cable and their tactics. I was receiving Cable, Internet, and Phone Service from Comcast. In February I switched my phone and Internet to AT&T. Comcast has continued to bill me at the same rate, and threatened to cut off my Cable if I do not pay their inflated bill. One of the Customer Service reps., literally hung up on me, after stating he would transfer me to someone who could help. Each time I call they repeat what is on their Computer Monitor. I have a letter from AT&T stating when my service was switched. So I am essentially required to pay Comcast for I service I do not receive.

I have sent a written complaint to the FCC, and also to Comcast. I am contacting their Administrative Offices in Seattle and Lodge another complaint. Comcast has the most rude Customer Service Reps., I have ever had the misfortune to deal with. We need more competition in this field, as their service sucks!

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mklmklmkl
Chicago, US
Jul 22, 2016 6:17 am EDT

Thank you for this Internet list of complaints. I too was a victim of deceptive practices. I called to quote services. I was asked to speak to installation for a confirmation and other associated fees for the service. I declined the advancing to the installation. I stated I did not want a credit check. The rep asked to call me back for a decision, I did say call in an hour and I would let you know if I wanted to be advanced to the installation department for credit check requirements. I found another service that was wireless and had tv also that I could get via a mobile link. I did not answer the call to confirm. After the hour i was flooded with three calls by Comcast, they were automated cancel the service calls. I did not cancel and called the company to make sure I would not get charged a cancellation fee for service I never ordered. I did not give out my ss# or d.o.b. The rep. said oh cancel with the directions on the phone, nothing will happen, no confirmation of an order that does not exist anyway. I did do the cancel on one of the three calls, it did not transmit, cute right. Soon after a Comcast white van was in the driveway. I did go out and nicely greet the service installer. I stated I did not order the service at this time. He was professional and did leave. Later in the week I got a credit check letter, with a credit score from two Companies acting as third party credit specialists for Comcast. The codes were explicitly that I gave no SS# or D.O.B. The reason is that I did not authorize this so they should not have had those two identification data streams for the highly advanced personal information protocol that this Business uses. This protocol is way to intrusive if you ask me, I am not rocket science, though when it sounds like a credit interrogation vs a standard credit check, I start to have major concerns. I am going to write the Agencies that I know of and let them investigate this third party group that got my information with out my authorization. This information is confidential and should not loosely be used with out consent for marketing and security deposit fishing. I am distrusting of measures of this. I am glad that I did not hook-up with them and have wireless options elsewhere. Again thanks for the 28 pages of concerns. I know I am not alone on this.

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dawideAOE3
, US
Jul 14, 2016 3:45 am EDT

While I was abroad the company called XFINITY Connect contacted my wife and told that one of our computer programs should be immediately installed. She paid them the money and nothing was made. When I came home I wanted to get a refund but I can’t contact this company.

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Dani01
, US
Jul 14, 2016 3:44 am EDT

I got ComCast in September of 2010 and said I'd hook it myself since the house was already set up for it. I got my stuff in the mail and tried hooking it up and it didn't work. So I called and set up and appointment for a few days later and the tech didn't show in the time frame he was suppose to, so I called back since I had made plans and couldn't wait. When I called they said they were sorry and would set up another apppointment and not charge me. So the tech came the next night and told me that it was the box that they sent me a bad box and that he has had alot of service calls for that issue. He replaced my box and then we had no issues until December 4. We were having our servive switched to a new house. I called and set it up to have it on at the new house on the 4 and when I went to hook up my tvs and cable, I get a message on my tv 'One Moment The Channel Should Be Availible Shorty'. Well I waited 30 min and nothing happend. So I called and got someone in the "wrong" department and they would transfer me to who I needed to speak with but instead I got sent back to the main menu. So then I tried to navigate that and got some guy that I couldn't understand and all he could tell me it could be another 24 hours before I have service but he would transfer me to another department that could try something else and maybe help. Well I got transfered once again. I spoke to a lady named Toni who explained to me that the transfer ticket was still open and I explained to her that my boyfriend had seen a guy out here at 4pm hooking up the wires outside the house. She then told me that none of my box information had be transfered to the new address and that I have to reactivate my boxes. So I gave her all my box information and nothing changed. So she said she had to speak to her supervisor and would call me back shortly. When she called back she aksed if anything had changed and of course it hadn't so she said she would have to speak to her supervisor and would call me back. I told her that they need to send someone out but I am not about to pay for someone to come out when this should have been taken care of earlier today. Well once again she called back and said the only time slot they have for someone to come out tomarrow is between 4 and 7. I told her that if they don't show or can't fix it I am going to cancel my service with them cause I'm fed up. She said I understand I would feel the same way and she will call me Monday to follow up and credit me on my account for a couple of days at my new address since she can't at this time because of the service not showing as active at this address. So I guess I will have to wait and see what happens. But at this point I am a very disatisifed customer and would not recommend them to anyone unless they are happy with the headaches of a very disorganized company thats doesn't know the butt from a hole in the ground. So beware if or when you get ComCast of long waits on hold for customer service and people that don't know how to make functional equipment and people that don't know how to set up service at a house on time.

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Carroll Higgins
Avon, US
Jun 09, 2016 3:30 am EDT

No one can tell me how I get the rebate coupons for $
99.95 Hi-speed internet rebate .
Order Confirmation Number : 6264189

Valerie
Valerie
, US
Jun 07, 2016 5:01 am EDT

In February 2008, I was sold on the Comcast Triple Play under the guise of a triple rebate totaling $225. I converted my phone, internet and TV from Verizon to Comcast. In April, I completed the required forms and mailed them to the address provided. This is July 14, 2008 and I have yet to receive the rebate. The last time I checked on some web site (no longer can get there) was in June when the response was that they acknowledged receipt of my forms and that they take 4-6 weeks to audit and to process it. WHAT A SCAM ! What recourse do I have. The IRS has ruled that a rebate is not income but a refund of an overcharge. I want my overcharge remitted to me.

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Jedy
, US
Aug 04, 2010 4:23 pm EDT

I was not satisfied with the Comcast Xfinity TV promotion and continually increasing costs. I returned all of their equipment in person to their local office. I have continued to receive invoices for services and equipment that they are not providing. My attempts to contact them result in very long hold times on the phone with no response from a person. At the local office I was told to get in a long line and stand out in 95 degree heat so that I could speak to someone about my bill. I cannot believe that a company who treats people they way the do can stay in business!

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Pashter
, US
Jan 18, 2010 12:00 pm EST

I've owned a little clothing store for 11 years, and just switched to comcast for my business phone and internet two months ago. we experienced our first 'outage' yesterday, when we were unable to run people's credit cards nor access our online security system for over four hours! when i explained to comcast that this situation puts my business in financial and physical danger - they did not find that reason enough to cancel my contract without me paying them $250 for installation (which was listed as free on my contract). i've told them that my employees are not safe without phone and video surveillance - and that i cannot afford to not be able to accept credit cards - especially as the holidays approach. they've been completly rude and apathetic about the safety concerns i have with them providing my phone and internet 'service'.

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Tuane
, US
Dec 14, 2009 12:51 pm EST

With a new installation of cable TV and digital voice/phone service we have been put to a lot of inconvenience with no phone service now for 5 days. After multiple call from cell phones and even visiting the local office on Gude Drive, no one has cared to restore our service. There is no accountability or higher authority to supervise these lapses in service after all the advertising on the TV etc. This is just fooling people into getting the service without really having a system in place or any concern for how this may affect an employment situation.

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NasL98
, US
Jan 12, 2010 12:39 pm EST

I called Comcast in October 2009, had my services installed on October 21st which was a complete nightmare. The first guy could not locate the cable box for installation. He was there 30 mins and said he'd return the following day. no show, no call. After about 5 contractors got services up and running towards the end of November. I got an enormous bill that I wasn't expecting in January which was rec'd late. called on Jan 4th and made arrangements to pay on the 15th. Returned from work on the 6th. Disconnected all 3 services. Mad.

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Bikke
, US
Jan 05, 2010 10:26 am EST

Signed up for cable, internet, and home phone with Comcast a year ago. There hasn't been even a single month during which all three services worked. I've called the company at least 20 times and had at least 8 technicians/supervisors out. Things are still not fixed.

Their telemarketing group, however, seems to be world class: they call at least once a month trying to sell me additional services, despite the fact that I can't get COMCAST to actually provide the services for which I am already paying.

A COMPANY SIMPLY CAN'T BE THIS INEPT BY ACCIDENT. STEER CLEAR OF COMCAST! TEER CLEAR OF COMCAST!

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pcenemy
Parker, US
Feb 14, 2013 9:28 am EST

Subscribed to 'triple play' for $99 - the company refuses to provide phone service and refuses to credit my bill for the service

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LebanonPAMom
Lebanon, US
Jul 02, 2010 1:50 pm EDT

We have contacted Comcast several times about the fact that their OnDemand menu, which we use to access childrens' programming, shows graphic, violent, and inappropriate advertisements. When finding a show or, worse yet, after the show ends, children are exposed to material that is really just awful. I have to send my kids out of the room, merely to change the show and god forbid I am not in the room when the show ends to quickly turn the show off. There are many childrens' shows available through OnDemand, which is why I pay for this service, yet Comcast does not care that these are sandwiched between footage of R rated movies. Comcast has ignored our complaint for months and at times their response fails to recognize that they read our emails or grasp the problem (they act as if we are merely complaining because there are R rated movies AVAILABLE on Comcast, as if we are some insane prudes who want to deny others the opportunity to watch these films). After being ignored for so long, we pulled the plug yesterday and went to DirectTV. The menu has no inappropriate advertisements.

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Jake
, US
May 20, 2010 3:29 pm EDT

Comcast on-demand and internet service has been intermittent for the past nine or more months. they recently charged me $50 for the last service that did not fix my problem. intermittent means not working when i want it to work. the technician did not check anything. he just replaced a splitter that they installed when i first got the service. for me to have to pay for wiring that they installed is like a slap in the face. i have had brighthouse (indianapolis) and had perfect service continously with two thirds less monthly fee. the only reason i now have comcast is because they are the only ones available in my apartment complex. i am currently looking for similar service from another vender and as soon as i find one i am forever through with the comcast (robbery)

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Link
, US
May 28, 2010 1:48 pm EDT

I recently replaced a digital converter box with a real cable box because Comcast sends you the converter but it doesn't allow you to view the all of the channels you are paying for (Stupid #1).

Comcast mailed me the new box and the instructions in it were fairly clear, but didn't work because someone didn't set me up to get billed for it (Stupid #2).

I then spent forty minutes on hold because they were more concerned with getting the billing right (Poor Customer Service #1).

Today the cable box stopped working because it was no longer authorized. I was told it had not been "provisioned" properly (Stupid #3).

I then asked if I was still being billed for the converter which was no longer attached to anything. I was told I was (Stupid #4) I asked why not deauthorize it? Silence

I then asked if I could mail it back. I was told no that I would have to drive to a Comcast store. There is not a Comcast store where I live so I was told to drive two cities beyond where I live to return it.(Stupid #5 and God-Awful Customer Service). They mailed a box to me because it was convenient for them but I have to return it in the most inconvient way.

If anyone can offer me anything close to Comcast service I would gladly pay double because I want these idiots to go out of business. If they didn't have a monopoly, the American way would drive them to bankruptcy. Comcast ***!

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Shton
, US
Jan 12, 2011 4:03 pm EST

Signed up for a promotion they were having for 2yrs, great promo to get us from Verizon but then they change it after a year and came up with the excuse that they keyed in the wrong promo...already spent endless hours of trying to find someone to fix it and to no avail... now trying to find someone at corporate to see if they know how to fix it...8 people later and still no answers...nice company..going back to Verizon as soon as we can at least if they make a mistake you can find someone to fix it on one call.

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,
Oct 15, 2008 12:50 pm EDT

Comcast. Wow. Do they really have a clue how their service works?

Friday afternoon I take two cable boxes to my local Comcast office to swap out for two HD boxes. I get back home and hook both boxes up. The HD box (let's call it box #1) in the bedroom works great. No problems at all. The HD box in the family room (let's call it box #2) works, with the exception of OnDemand. I can go into the OnDemand menus, but when I try to actually play a selection I get kicked back to the main OnDemand menu with an error (5808 I believe it was). I figure it's just an issue with the box...maybe they need to push a signal or work whatever magic they do on their end. Before I decide to call them, since really, I always try and make that a last resort, I figure I'll try the box in the bedroom, the same room where box #1 is working just fine.

Nope. Same problem. So I decide to take box #1 into the family room just to make sure it works in there. It does. OK, so there's obviously some issue with the box. I call the number referenced in the error code in OnDemand. Hmmm...strange...according to the rep on the phone, there's an outage in my area? Oh really? Then explain to me why I can watch OnDemand just fine with my other cable box. "Oh, well, that's just how the system works?" WTF? If we're having an area outage, then shouldn't the other box not be working? "We can schedule a tech to come out to your house." Huh? So this magically "area outage" is originating from my house? When the tech comes out and fixes the problem it will fix the entire area? Yeah, OK, waste some gas and time and send a tech. Now it's Friday, and the earliest appointment they have is Tuesday. Sure. OK.

So Tuesday morning comes. The tech actually calls the house to verify someone is home, and to have the problem explained to him because the information in the trouble ticket seems like having a tech sent out won't help. According to the tech "there is a continued area outage" and there is nothing he can do. But oh, he can come on out to make sure it's hooked up correctly... So he arrives, sees that one box is working JUST FINE, but the area outage is causing the other box not to work. What?! "Oh well, that's just uh, how they connect back to the uh, you know, the OnDemand servers."

So I ask well if one box works, why don't I just swap out the nonworking box with one that might work. Again, the answer is "Well it still wouldn't work, because there is an area outage." Oh Jesus. I guess he could tell I'm really getting to my wits end with these "area outage" excuses, so he says "Well let me call in and see if they can reset your box, but that's not going to fix it." He does, and OH MY GOD...guess what... OnDemand now works! I guess resetting that box fixed our "area outage"! Idiots. So... an issue that could have been easily fixed by a rep on the phone, immediately, required a 4 day wait to have a tech come out and call in a box reset. Nice. Perhaps if they could cut back on these unnecessary trips they might be able to prevent the constant rate increases.

So yeah, that just about does it with me and Comcast. I can't wait for a viable alternative that can meet my TV and Internet needs. In the meantime, I guess I'll try the "Oh, it's an area outage." excuse on the customers I have to support in my line of work.

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Bemen
, US
Mar 26, 2012 3:48 am EDT

I've had Comcast off and on for years. Last year I had hospitalizations and incurred many bills. I have called Comcast a couple of times to ask if I can make payments or pay the next month and the answer has been no. I have said I have medical bills that will go to collections if I cannot pay them. I am homebound often and the internet, phone and tv is my only way to the outside world sometimes. I know people who call Comcast and say they can't pay thinking up some lie and they get to make payments or simply do not pay the full amount of their high cable bill. They brag about this to me, knowing that I have been told I cannot make payments. Whats with the preferentail treatment to people who have a better sob story and their story is contrived?

Also, this weekend (10/29/11 and 10/30/11) I have woken up to find that my internet and phone service are not working because there is service repairs in the area. I recently upgraded my Comcast service because I cannot afford my cell anymore. I was told of a bundle deal where I could have a landline and "extended cable" plus internet for a certain price. My phone service has now been shut off for area service repairs three times in the last week. What if I had to call 911...whats with the constant service in the area that shuts off my service for sometimes hours? Also, when I upgraded I was told I would have "extended cable" I was looking forward to having CNN again, really the only station I wanted in this "bundle package deal" that sounded so inviting. When the Comcast guy showed up with the cable box and hooked me up CNN was not there for me..nor were any of the other fun and important cable stations...he told me I got another deal for less money and that the cable stations I was looking forward to cost more money. The sales person I talked ot on the phone when I accepted this offer and asked for it NEVER told me this..I was told "extended cable" was being purchased...no, it wasn't. I can tell I am going to cancel my phone and cable stations again. My internet and limited cable cost me nearly $70 a month. I got a deal for $112 a month to have my phone landline back plus "extended cable" I get cable tv stations I dont watch with this deal when I was expecting channels 1 to 99. I have no phone service when I wake up often. I feel I need my cell phone back for safety and emergencies. Comcast has gotten totally too big for itself...what ever happened to making customers happy and feel that their patronage is important. I dont feel this way about Comcast anymore. I am considering even going to another internet service.

Thanks for the no phone service sometimes, usually in the early morning hours when people in MY dangerous area I live in are lurking around committing crime. Hope I never need 911 when my phone is out. Maybe I need to be deprogrammed that Comcast is the only cable/phone/internet service around. shoulda got the free adapter from the government to get local tv stations without needing cable to be tuned in. I will be investigating my other options to be able to save money and pay my other bills while enjoying a phone, cable tv, and the internet.

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Lou Pogoda
,
May 04, 2008 5:24 pm EDT

Comcast's internet service seems to be getting worse by the day. For weeks, my connection has been dropping several times a day. Sometimes it's only for a half minute or so, sometimes it's for several minutes up to around half an hour. Today (Sunday), it's been down as much as it's been up.

I called Comcast, and they sent a tech out, who said my signal was "too strong" and put a couple of attenuators on the line. That seemed to help for a few days, but the problem is back and worse than ever. And on top of that, they charged me for the service call to fix their problem.

Today is the last straw - my neighborhood was "wired" for Fios last year - I'll be calling Verizon tomorrow.

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Reudle
, US
Feb 10, 2012 9:03 pm EST

Comcast overcharged my account and when i got in contact with them they told me there is nothing they can do for the next 7-10 business days. Now keep in mind my bill was $97.84 and they charged my card $343. No i have other bills to pay, no food or gas in my car and they telling me an ### out of luck. When asked to fax a report of incident to my bank so they could clear it in 6 hours instead they blatantly told me NO. And this is after i called at first and they told me call back because they computer not working, i asked to be transferred and they told me they can't do that either because the phones not working. I called back and they had me on hold for 10 min at a time. I am sooo disappointed in comcast it's ridiculous.

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LF123
Reston, US
Apr 22, 2011 2:00 am EDT

We moved to VA 6 days ago; Comcast was in our house 3 times in 6 days; everytime they leave the service go down. They keep sending unexperienced technicians who don't have an answer or don't know their business. We already received the bill for the month ahead including large installation charges. We still don't have cable/internet or phone line. Every techncian gives us different answer; customer service is awful. We spent hours on the phone going from one person to another; people hang up the phone or transfer to non-existing numbers. This is crazy... I work for telecommunication/cable services myself and know a lot about the industry and practices. Unfortunetely, my company does not provide services in VA. Comcast is the only option we have. they take the full advantage of the customers, customers time and money. Something needs to be done. I am hoping for some assistance from some agency. I will continute following complains and do whatever it takes.

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Barude
, US
Feb 07, 2012 7:03 pm EST

I called Comcast on behalf of my husband, Dr. Frederick M Isaacson to discuss a billing issue on 4/7/2011. On April 7, 2011 our internet service was stopped at about 1:10 pm TN time. I explained to Christine that my husband had discussed this with a Comcast employee earlier in the previous week on March 31, 2011 as our service had been abruptly discontinued at that time. The customer service representative assured Dr. Isaacson on 3/31/2011 that he had been overbillled by about $296.00 from 10/2010 until 12/2010. This Comcast representative then turned our internet service back on, on 3/31/2011 and said he would send Fred an accounting of the bill. This customer rep. stated that indeed Comcast owed Fred money. Fred did not receive an accounting of the charges and payments. Christine or Christina informed me " in somewhat of a tiff" on 4/7/2011, that I was not entitled to any information in reference to my husband's account as my name was not on the account. She also stated that it was unlikely that the employee from Comcast enabled our internet service on 3/31/2011. She stated she had an accounting of the prior history but I was not entitled to those records. She was rude, unprofessional and aggressive.

I was very disappointed with this service encounter.

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Steven Menzel
Wyoming, US
Sep 19, 2009 8:43 am EDT

I have been billed for a service that I never authorized. I am a victim of identity theft. I have never used Comcast services... ever.
Why would I order TV service in California when I can't afford the service for myself in my hometown of Wyoming, MI.
The person/persons responsible have used my social security number to
obtain these services and charge them to me.

Please look into this!

Account info - #[protected]-[protected]-00
Reference info - #[protected]
Balance due - $408.42

Thank you,
Steven Menzel