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old business name on caller id

Complaint Rating:  0 % with 0 votes
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Contact information:
Charleroi, Pennsylvania
United States
I have been a Comcast customer for over 3 years at my residence and home. About three weeks ago, the name of a pre-existing business appeared on my caller id. I contacted Comcast and they blamed AT&T for not updating their database. I was told this problem would be corrected in a few days. After waiting 4 days, nothing was done. I called a second time and was told this issue would be resolved in 7 to 10 days. Today this still remains a problem and I called Comcast again. I was told there was no notations or orders placed to correct this problem until today. Now I am told it will be resolved in 48 hours. I have decided if this is still an issue, I will be changing providers. Enough is enough and there is no excuse for this kind of incompetence. I laughed while watching the Comcast commercial the other day when a statement was made to the effect that customer service is important to them. If they are concerned about customers, then they need to do their job effectively and quit passing the blame to other companies!!!
Complaint comments Comments (3) Complaint country United States Complaint category Landline & Home Phone Providers


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N  7th of Jan, 2011 by    0 Votes
It doesn't take 3 and 1/2 weeks to update a number in the database. That is called lazy. As for being upset, I pay for a service and that includes the caller Id option. And the problem with Comcast is that there are employees who just collect a paycheck and could care less about resolving customer complaints. But after calling in 3 times, finally I was fortunate enough to speak to a customer service rep that does actually care about resolution for the customer. So I am happy to report this issue has been resolved. Oh and by the way Dawn, I was wondering what position you hold at Comcast, since I am observative and noticed you reply on quite a few of the complaints on this blog...lol.
N  5th of Feb, 2011 by    0 Votes
Seems people like yourself would have more to do with your time than reply to what you refer to as an idiotic post. Maybe I can direct you to apply for a position with Comcast..lol. And thanks for being so kind that my issue has been resolved. Now we can work on yours..lol.
N  1st of Mar, 2011 by    0 Votes
@ Dawniette - can't you just leave people alone with their complaint posts?????? Really, it's meant for them to let others know how they feel or experienced about a particular issue.
You spewing your ### on this board really is a disruption. So please stop.

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