The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Comcast, Central Illinois / horrible service

1 Champaign, IL, United States Review updated:
Contact information:

Comcast bought out the local cable company, Insight a few months ago. The first thing they did was raise everybody's rates. The return for increased prices was less cable channels and music stations. Broadband internet service quality went down, too. None of our equipment at home was changed, but the quality of picture on our channels was depreciated and our broadband internet drops out daily, sometimes for hours. We have also experienced MUCH slower upload/download speeds along with websites with streaming video flat out timing out. We've called them to send technicians to figure it out. The result was us missing time at work in order to accomodate their 4 hour service window appointments and no better quality of either cable or internet. The technicians that come out on each appointment claim that it is the wiring in our house. However, nothing has changed since we had Insight Cable previously and we had more channels with perfect picture along with faster download/upload speeds and VERY rare times when the internet dropped. Insight charged nearly 20% less, too. On top of that, they try to charge us service call charges for coming out to tell us the same thing everytime. As if it's our fault the internet and cable connections/equipment are faulty? VERY poor business practice.

Bottomline: It's a monopoly. There are no other choices in the area for broadband internet and digital cable.

Plenty of other customers in the Champaign, IL area have complained of ALL of the exact same problems.

There seems to be no solution other than cancelling the subscription.

Jl
Sort by: UpDate | Rating

Comments

  • Vi
      12th of Jun, 2008
    0 Votes

    MY BROTHER IS IN A NURSING HOME AND I HAD HIS BILLS MAILED TO ME IN CALIFORNIA. SINCE THEN THE CUSTOMER SERVICE REP UNAUTHORIZED TOOK MORE MONEY OUT OF MY ACCOUNT THAN SHE SHE HAVE. SINCE THEN THE BILL HAS BEEN A DIFFERENT AMOUNT EACH MONTH. YOU MADE A TRIP CALL THAT COST $20 WITHOUT CALLING ME FIRST AFTER I TOLD YOU I WILL BE RESPONSIBLE FOR DAVID SUTTLE'S BILLS. TO ME THAT IS TAKING ADVANTAGE OF THE DISABLED, SOMTHING SHOULD BE DONE ABOUT THIS UNETHICAL BEHAVIOR. OR MAYBE I SHOULD CONSULT MY ATTORNEY REGARDING TAKING MONEY OUT OF MY BANK ACCOUNT WITHOUT MY PERMISSION.

    THANK YOU
    VICTORIA JACKSON

Post your comment