Comcast / Xfinity
reviews and complaints

Over a year ago we switched services away from Comcast. After arguing that we were not going to pay out of pocket to mail the box back they offered one of their "great" services to come to the house to pick it up free of charge. Perfect. While out doing yard work a gentleman pulls up in a normal (actually more of a beat up) red car identifying himself with Comcast stating he was sent to get the unit. Handed it over, got a receipt and like most people tossed it on a shelf in the garage caring less believing all ties were cut with the company. Months later we start getting collection calls saying we owed $298 for an unreturned unit. Are you freaking kidding me? I explained and described the subject who picked it up and they informed me I had to send them a copy of the receipt he gave me. It's MONTHS later, I threw that crap away! I am then told if I can't provide that then I am responsible for the bill. Seriously?! They closed the case out as "Dispute Resolved, customer disagrees", and threw it as unpaid on my credit score. Tonight I call their collections agency "Credit Management" trying to be polite (the lady was actually really sweet) and was informed that Comcast often allows customers to "settle" amounts to clear the credit but that they marked it as not to settle. Would love to hear from you Comcast as this is total crap, not only was I willing to consider paying part for a unit YOUR employee stole but this as well? Where is the service here as I know it wasn't through the tv/internet I had through you (it was always down).

I called to get my service changed for a lower bill. I was told I was given a deal by changing some services. I was specific that I wanted to retain my 2 DVR boxes and was assured no problem. Well it is a problem. They want me to get the anyroom DVR, which I was specific about not wanting. I called them about the service - all they would say, you are aware of this, because there is a contract. I explained by situation. To explain took 45 minutes after already waiting over an hour. They wanted to transfer me to customer solutions with a wait time of 12 minutes. I waited and finally hung up. No one tries to call you back. You would think that company its size would do research and call you back to see if your issue has been resolved. No they, want you to get further late - so they can charge you more. So that teach you not to complain. Utterly ridiculous. I have been a customer for nearly 15 years and get treated like crap. Welcome to reality. If you owe them - they find a way to contact you, but on the reverse it is hard to contact them. I want to get out of the contract I have and go with a lower service.

I had serveral phone interviews with comcast and I was able to proceed to the actual orientation/face to face interview but in the process the schedule was change about 2 times and the interview locations were change 2 or 3 times up unto the day that I got to the location set for me and I had to travel about 1 hour from home and 1 hour from the bus station after arriving a person sat near the entrace stating that the location was incorrect and that we had to go elsewere for the interview, it woulod have taken me 1 hour to get back to the bus station and another hour to the set location but at that time I had a previous appointment and would have needed the traveling time to get to the other location well comcast has not followed through with this matter also my big problem is that I have an employment account with comcast and a gentlemat by the name of Thomas Carlin has stated that I was a no show I have called the corporate office and it seems to be a matter that does not concern them several people have responsed to my e-mail only to say it is not there concern and a person from corporate called and also said that it is not corporate area of concern and advised me to call the HR department and I had to e-mail back to them for that information. It appear that there were a problem with the initial scheduling but they all seem to be hiding but if the remark stays on my account I may never be able to be hired by comcast/infinity what can be done about this.

I discovered today that Comcast's annoying, sing song voiced Customer Service (gag) representatives are based in Honduras. This settles a long standing question, as I had thought they were residents of either the Phillipines or India. Comcast is having a memorable day up here, with a blanket phone message announcement warning of "scattered outages" (my old neighbor has been without her landline for 36 hours now and no appointment scheduled until tomorrow).

I have recieved a letter in the mail 3 day's ago that I was behind but was givin till the 3rd to pay it. I thought ok seeing I got my disability on the 3rd no problem. Well today 10/30/2015 I woke up and my service was interupted. So I had to over draw my acct to pay to get service turned back on. If u r going to give people a certain day to pay then don't interrupt there service 4 day's earlier.

So, I have a show I DVR. It's on E Entertainment television, and it's listed as being on, so I DVR it, only to go to watch it and find that another E show is taped. Upon checking the E channel lineup, I see correct listings. COMCAST needs to sync up! My DVR is filled with dozens of incorrectly labeled shows now that I have to take the time to delete EACH ONE individually. Ridiculous. Either correctly list programming according to each channel or provide a mass "click a box and delete" option!

I recently switched to Comcast and was initially presently surprised that the installation tech was very nice and helpful as was the Comcast rep on the phone. That was not my experience when I cancelled my Comcast service years ago and switched to Verizon. However, after Verizon began overbilling me (after providing good service with few hastles/problems for years), I switched back to Comcast. One month after install, Comcast started charging me $10/month for HD service that I did not order. I called customer service and was told the charge would be removed and my account credited for the HD charges which Comcast acknowledged I did not order. Comcast did credit the past HD charges to my account as promised. However, the HD charge showed up again on the next months bill. Once again, I contacted Comcast to have the charge removed. This time the online customer service rep refused to remove the HD charge unless I either changed out the box that their tech installed or agreed to pay their tech to return to fix the problem that they say he caused. Plus they kept me online for 60 minutes while they gave me the run around. I took a photo of the thread. They should take their customer service show on the road - very funny but very disturbing how comfortable they are giving customers the run around and trying their best not to solve problems, especially one they acknowledge creating.

Comcast Business Service Client Service Manager Brad Ferrin lied to us and stood us up for meetings and have been plagued with Internet connection issues. Brad Ferrin changed our service without our approval and consent. When we called Comcast to complain about our horrible customer service we were getting from Brad, we experienced only uninterrupted phone trees and never got to reach a human even after 6 attempts and a total of about 4 hours waiting on the phone.

Our Arris router is garbage and has never worked, it was used when we got it from comcast. Brad Ferrin signed us up for business voice edge and we never even had a discussion about this, let alone consented to purchase this service. Run from Comcast a business service.

Local comcast service station provides package deals while actual billing continues at elevated rates. This requires customes to call over and over. You speak to someone in the Phillipines who you cannot understand and usually is not helpful
There is awful communication with overseas customer service.

Not sure how this company stays in business.
So tired of dealing with this company month after month.
People in USA want this monopoly to end.!

On Monday the company Xfinity1 came to my house and installed the TV package. But something was done improperly and therefore the TV showed only 3 days. I called them yesterday and told that the TV stopped to show, but they only promised to provide the repair and told to wait. I got the promise that till Friday everything would be done, but nothing. Don’t trust their promises and stay away from them.

I moved to a community where Comcast is the monopoly cable provider (they forbid satellite dishes for aesthetic purposes) 5/1/15, and the X1 cable nor the internet they installed have worked at least half the time since then. I have spent hours upon hours on the phone with clueless customer service types who constantly say "I'm sorry, " but offer NO SOLUTIONS. Some are downright RUDE, and I have been hung up on several times. Also, the technician who installed my services screwed me and put on the paperwork that I had TWO X1 boxes when I only had ONE. It took me four months on the phone to get one of them removed. Also, the crook tech that showed up never checked my lines with a meter to make sure things would work or not.

Finally, out of desperation, I filed a complaint on the FCC website, and finally a week later, one exec from Nashville called and left a VM promising all kinds of things, and then two field tech supervisors called (people I wanted to talk to all along but never had access), claiming they wanted to send somebody to help me solve my problems saying they would send their "best man."

In a day or two, a tech showed up, but he didn't know why he was there. I had to explain to him that things never worked since May, blah, blah. He had been on the job 3 whole months, but he was middle aged, and he acted competently. He hooked his meter to the line and immediately saw that the line was BAD. This place was built in the 1980s, and the wiring is at least that old. He went into the attic and replaced one splitter that was corroded badly which did little to improve things. He also gave me an upgraded remote control that lights up in the dark, hurray...If only my cable and internet worked to use it.

This tech said that he couldn't rewire the house. He said they would have to call a contractor to do that, and he would order it.

The contractor showed up in a few days, and he was clueless. I had to explain to him why he was there, and that a Comcast tech had ordered his services because I needed new wiring from the pole completely inside my house. He looked puzzled, walked to his truck while on his cell phone, then he drove away never telling me anything.

I called the field supervisor again on 8/21/15 to tell him what happened, and he said he would take care of things. A week went by, and I heard NOTHING, so I tried to call him back a week later on 8/28, and I only got VM. I have complained to the FCC and the GA Office of Consumer Affairs to no avail.

These incompetents (Comcast), know they are a virtual monopoly in most places, and they own the politicians in the state houses and in D.C. (Citizens United, etc.). My only solace is that the management of my community are now tired of Comcast's crap, and they are about to drop the ban on satellite dishes. So, at least I will have two choices of satellite to choose from. I'll go with a local phone provider for DSL which at least will work and be reliable. I don't need blazing speed.

One can't make all this up. Comcast is the worst company of any kind I have ever encountered. It is hard to believe such a company can stay in business, but it can as long as they are a monopoly or near so everywhere they operate, and they own the politicians.

Don’t waste your money on the website www.xfinity.tv. I subscribed for the services and everything was ok, but they started to take double sum for the services. I already called them and left messages, but no one reacted or stopped to charge me. I want to cancel the services and these charges. But I have no idea how to stop these bogus charges and what to do next.

My mother, which I help out at times since she’s 87 years old, has had Infinity for a few years with TV, phone and Internet. Her modem started having trouble so I took it in to Infinity to exchange. The person at the counter claimed she could save money each month by switching to a new bundle, adding security. I told the lady several times that we didn’t need security but she said it’d be worth it so she could lower the total monthly bill from $192 to $153. There would only be an installation fee of $16.50 for 6 months. Sounded good and my mother had the package changed, thinking now her bill would be around $170 a month for six months and then down to $153 a month. Her first bill came and it is $314.17. That’s way higher! She didn’t cancel the security system before 30 days because she’d no idea her bill would be higher than they originally told her in the Infinity office. Now they want $1000 + to cancel the security system that she didn’t need or want in the first place, plus she has installation fees and a higher monthly bill than before! They definitely tricked her into something she doesn’t need. She has never used the security and never will. So we’ll end up paying $1000 plus for absolutely nothing. Comcast was very dishonest on this matter. Sounds like elder abuse to me. I’ve called several times to Comcast plus gone to their office several times and I get various excuses and a refusal to budge, just saying we signed and are stuck with it. The installer told her she could cancel within 30 days with no penalty, but of course the first bill, charging way more than they originally told her, didn’t come tell after 30 days so we didn’t know we should cancel before the bill came. They clearly are taking advantage of an 87 year old that trusted what they said.

Comcast affinity is my internet, TV, and landline phone provider. I am suppose to be able to get by my computer ESPN-3 and able watch our local minor league baseball team the Lancaster Barnstormers vs the Sugarland Skitters. Two nights in a row now i have been unable to get the ESPN-3 to down load. The first person I spoke with could not speak very good English I was then transferred twice the first time I finally got to technical support person and was disconnected. So I called back and was disconnected for a second time. With my issue still not resolved. It's no wonder Comcast is considered one of the most hated companies in America.

I cancelled my account with Comcast because I had been receiving bills for work I never ordered nor received. Comcast sent the final bill for collections at Credit Protections Associations before the final bill was due! If there is even one small blemish on my credit reports, I will sue them and I won't stop until I get justice. Any comments from others who had similar experiences will be appreciated.

Called twice to have the broken down utility box in front of my house fixed.
Looks like someone rode over it and all the wires are exposed. Maybe someone can get somewhere with them after
some kids get hurt touching it. They have plenty of lines open for purchasing their products but afterwards there is
no service.

Beginning with my signing up for an account in August of 2014, I proceeded to pay for three months of HDTV, DVR, and several channels that never worked. After several attempts to resolve this with communications through both online chats and phone calls, my issue was finally resolved after they agreed to send out a tech to investigate my issue. Once the tech arrived, he proceeded to perform the same diagnostic checks that the original installer had done to no avail. Once completed, this tech eventually checked the connection on the back of my house and found an archaic filter attached to my connection cable. I had been billed, at this point, for 3 months of services I never received. After this semi-competent tech repaired the outdated lines on my home, all was fine for several months. After this issue was resolved, the billing nightmare began. My bills began to reflect payment dates that apparently had no bearing or connection to reality. I was told that my next bill was not due until the normal time of the following month, yet my service was cut off on 3/30/2015. I called in and paid the required "past due balance, " and my service was restored. I returned home from work on 3/31/2015 to my television and internet not working again. I called in and was told I was required to pay another ~$30.00 charge, and could not be told why. I could even expect to pay the superfluous "reactivation fee" that I was told I would have to pay on my next bill, but to have to pay two days in a row? Comcast operates under the same tactics as a classic monopoly, and answers to no one. The hoops they require an everyday consumer to pay just for the privilege of watching television is absurd, and I am still paying for their nonsensical package that includes a home phone, despite the fact that one under the age of 94 still uses a land-line.

I called on January 28th 2015 to have my cable service transferred to my new house on January 31st and the representative offered me a security system package and told me when I get to the new house the cable would be working because it has a hot spot and allows my service to be transmitted through the boxes in which I already have. When we moved into the house the cable didn't work, so I called comcast again and the representative told me that the first rep. Placed the order incorrectly and I will have to wait for 1 week when the tech comes out to my home to connect the security to the house. It was a nightmare when the tech came out he stated I needed to have the Internet service too which was not on my order. So the tech was trying to reschedule my entire services and I told him to just hook up the cable. I called the next business day to comcast and they billed me for the security services in which I didn't have. So another rep got on the line to take off the security charges and disconnected my entire system, so I was without service again and he transferred me to tech support which they could not get the service back on. I was hot! Comcast is A NIGHTMARE AND OVER CHARGES THE CUSTOMERS! They never got me a supervisor on the line and never offered any credit for all their inconvenience. I am going to check on AT&T.

I received a collection letter and a warning of a bill that was paid in full to comcast of alexandria on
01/21 01/21 comcast of alexandria 800-comcast va standard purch $70.88

If credit protection association lp damage my credit which is ecxellent I will have to sue them for all the damages. The phone number does not work.[protected]

Camilo correa
[protected]
[protected]@comcast.Net

The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on.

The long version:

We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity. Having dealt with them before, we were less than pleased, but I work from home and decent speeds/data plans are important. So we bit the bullet and signed up.

Here we are one month later, never received a bill, and wake up to find that our service has been disconnected for non-payment. We owe $70.90, says their website (the only site we can connect to using our WiFi). I, of course, want a breakdown of those charges and to see what the hell happened, so I try calling.

That's when the real fun started.

I tried several different 800 numbers that I found online (using my phone's hotspot to connect). Every single one of them had me enter all my identifying information multiple times, then disconnected me at the exact same point--before speaking to a human being, of course. I got ahold of a live chat operator (again, using my phone's data plan to connect) and got other numbers that were "direct hotlines" to the service and, eventually, the cancellation departments. They funneled me back to the same primary customer service lines where, again, I was disconnected.

So, let's call the sales lines--they always answer, right? Disconnected twice, but eventually managed to speak to several sales representatives who were "sorry, but they can't transfer me"--not to billing, not to cancellation. If I wanted to buy something more from Comcast they were happy to help, otherwise I was pretty much f**ked.

After about an hour, I finally manage to get someone in cancellations. They tell me that my account is already in "non-paid deactivation" (remember, this is after one month of service, and I have NEVER RECEIVED A BILL) and they can't do anything. They can't even tell me what the $70.90 I supposedly owe them consists of; for that I need to speak to someone in billing.

Finally get ahold of someone in billing (had to insist that the cancellation rep transfer me and stay on the line while I was being transferred to make sure I wasn't disconnected--she argued, but yelling at her for long enough actually worked). They tell me my bill was sent to an @comcast.net account that they swear I set up but I very much did not, they simply took my Comcast username (which I had to set up) and made an email address without telling me, then sent my bill there. I insisted on a paper bill, and I was told that PAPER BILLS ARE AN EXTRA $5 CHARGE PER MONTH. Told him exactly what he could do with himself, and that was that.

I'm typing this report using my phone's hotspot. I've already called T-Mobile, which has great service in this area and great customer service in general--we've been with them for more than a decade--and we'll be using a mobile hot spot with a high-tiered data plan for our in-home Internet. I'd rather pay a little (a VERY little) each month than give Comcast a single penny more.

Comcast: You suck. You know you suck, because reports like this are posted all the time. Maybe you disconnect everyone who calls because you're tired of hearing about how much you suck, but I'll be posting this everywhere I can just to make sure you know how much you suck. (p.s. you suck).