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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:02 pm EST

Comcast / Xfinity price fraud

In May 2009 I entered into contract to upgrade my services with Comcast. I was told I would receive cable, phone

service, and the highest available speed internet service for the price of $114.99 all inclusive (taxes, modem,

etc.). I confirmed the price & services with the Comcast representative at least SIX times to make SURE there was

no misunderstanding. I agreed to the offer as offered to me by the Comcast representative.

I have since been overcharged TWICE: the first time was an "error" of approx. $30-35. (which was later resolved).

My last bill was for $130.31, NOT the $114.99 I was REPEATEDLY promised. Calls to Comcast (AnnAmy?) to resolve

the matter were absolutely useless (she claimed the extra charges were for modem rental & taxes, NEITHER of which

were stated as 'extra charges' by the original representative when I accepted. I had been told each time I asked

that the 114.99 cost included EVERYTHING), and a promise of a call from the supervisor from that representative

never came. I went to the local Comcast office on tuesday, where, not only was it not resolved, but I was informed

I was not even getting the promised highest speed Internet EITHER.

On 9/14 I called the Comcast Escalation Department [[protected]) and spoke to David. I was essentially told,

'I'm sorry, but these are our packages & prices & there's nothing we can do". He suggested I "misunderstood"; I

find it difficult to accept that I "misunderstood" an offer I CONFIRMED 6 TIMES with their very own representative.

I am not being provided the agreed-upon contracted services, and am being overcharged even for the services I AM

receiving. The 'package' as described to me since by Comcast's subsequent representatives ('AnnAmyDavid') is one

I would NEVER have agreed to or accepted had it been offered to me at the time. Comcast & it's representatives are

practicing price-gouging & fraud, and I do not see why I should have to pay a bill that A) is in excess to what I

was told SIX TIMES & agreed to B) is not providing the promised offered & agreed-to contracted services.

All attempts to resolve this with Comcast have proven absolutely fruitless.

UPDATE: I received a call from Richard Spence, Executive SupportResearch Specialist, West Palm Beach Region,

Office of the Vice President [protected] approximately 2 weeks ago. After explaining my complaint with the

Department of Agriculture & Consumer Services against Comcast, he told me he would get back to me next week and

they would try to work something out to my satisfaction. No offer was made, and today I received a letter from the

DOA&CS claiming they had closed my case, following correspondence from Mr. Spence which consisted of false &

misleading information on his part.

So now we can add 'lying to a government agency' to the list of charges.

I should also add that, after speaking to a co-worker, he told me the same exact thing was done by Comcast to HIM (with the only difference being, HE was promised a price of $79, & charged the same as me. HIS charges actually DOUBLED!). He has since cancelled all business with Comcast. I wish I could do the same.

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Frustrated Subscriber
Troy, US
May 16, 2014 7:43 pm EDT

I have a great deal from Comcast. The price I pay is a good deal for Internet Only. However, business integrity and ethics are of issue. Like the person here, I was promised StreamPix and HBO w/ HBO2GO. My first bill was triple the agreement. I've been able to get that reduces but it is 12% higher than my original agreement (I have it in writing by the way) and they nixed my StreamPix and HBO2GO. I pay a bit more for a competitor now (gave Comcast the boot), but they only charge what they said they would.

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darlene sosa
Houston, US
Jun 04, 2010 12:07 pm EDT

i was told i qualify to get a gift card 200.00 and inm 4 months into my service and i have not recieceved anything but excuse after excuse im so fed up with this its un believeable no gift card but however they have a contarct for two years

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5:07 pm EDT
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Comcast / Xfinity can't get a hold of any live customer srvice rep.

I called comcast 1-800 number provided on their online customercentral and what a headache to try to talk to someone. Anyone, please. I give up after an hour of trying and waiting, waiting, and waiting for nothing!

Well, first comcast makes you listen to their zillion advertisements first when you call them. I thought I called "customer service", not "ad service". After you listen to the long winded comcast advertisements, then they want you to jump through all the hoops and listen to more comcast ads...

Ok, I followed all questions and orders-where is the *&^% live customer service representative. Well at the end of the comcast customer service auto system over the phone, one last question to screw you over... "for your convenience (The customer) , we (Comcast) will call you back... Don't worry you won't get screwed after you have been waiting over an hour". Then comcast auto system states "i'm sorry you don't want a call back (Fyi: you have no choice but to choose a call back) , comcast will have to end this call. Did I just hear the machine just laugh at me for waiting for no reason?

What the hell was that... My time was waiting for nothing. Comcast does not have a live customer service representative. Wow, new age of customer service trying to get rid of their customers! Good business model, don't provide customer service and we can save cost.

I guess there is no "live" customer service representative to talk to over the phone. Nope, it's not a holiday. Yes, it's within business hours. Can I get some help with comcast's online payment that does not work (Fyi-no like I have made a zillion payments before) ! Anyone home at comcast corporate world? Customer service? To end this conclusion: comcast = sucks in customer service. Go with some other company. I'm tired of dead beat corporate world slogan... "save the trees"... Right.

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tatahead13
beaufort, US
May 19, 2011 6:47 pm EDT

How do you get ahold of someone! I have been on hold for an hour Because COMCAST rescheduled my APPOINTMENT after I take the DAY off.

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3:17 am EDT
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Comcast / Xfinity mal servicio

Estimados lectores si me eh decidido a escribir esta queja, no crean que es solo por querer poner mis dedos sobre el teclado de mi PC, es que soy cliente por algun tiempo de esta empresa llamada comcast y cuando decidi utilizar sus servicios, fue solo buscando la larga distancia, para poder comunicarme con mis seres queridos que habia dejado en mi pais de origen, pues les cuento que mis encuentros con ese aparato llamado telefono, an sido frustrantes ya que cada ves que intento llamar, supuestamente las lineas deben estar ocupadas porque me es muy pero muy dificil poder concluir con mi llamada si es quela logro, que pasa senores tendremos que seguir soportando los malos sevicios que nos ofresen estas grandes companias que lo que estan hasiendo es enrriquesiendole los bolsillos algunos, pues yo me retiro de dicho servicio, quisiera que esto sirbiera de algo y no alla gastado de mi sueno en balde

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10:19 am EDT
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Comcast / Xfinity unauthorized charges (pay per view)

I opened my Comcast bill rec'd today, 10/19/09 date on bill. I saw the total amount owing of 635.38 for two months. I was shocked. There are 14 porno movies charged on this bill. The dates are Sun 9/27, from 6:30am to 2:30 pm, Mon, 9/28 8pm to 10pm, Tues 9/29 6am, Wed, 9/30 12pm, Thurs, 10/4 6amto 1:49pm. I immediately called customer service, complaining that I did not order these movies. I am a single 45yr old mother with a 12 yr old son. I do not have a husband or a boyfriend and no other males in my household. My 12 yr old does not even know what pornos are. Many of the orders were during the week when I was at work (M-F 8-5) and my son was at school. I asked if there was any way somebody was getting into my cable from a remote location, they stated that is impossible. I asked because I live in an apt. complex, they stated the movies were ordered from my home, all of them off of my DVR in my living rm. I live in a 2 bdr apt and there is no way these would have been ordered in my presence. The charges on Sunday, 9/27 had to have been done in my presence and they were not. I watch football all day on Sundays, my son was not at home that day, he was at a friend's home. I told them this and that nobody was at home during the daytime hours that week and they insisted again that it came from my home. Of course, images of some pervert breaking into my home and ordering pornos while we were gone came to mind, they stated again there was no other way any breach on their end happened. I have found information that there are illegal black boxes that are sold and all the criminals need to do is look up codes on a website and they can then get into someone's cable, including ordering pay per view. Comcast is not taking my complaint seriously, I am afraid now that someone is breaking into my home while we are not here because they refuse to acknowledge that it could be any sort of illegal activity. I heard a story from one rep at Comcast (my 2nd or 3rd call) that there was only one other similiar complaint he had personal knowledge of and that was when he states the husband admitted to ordering the porn movies. I insisted over and over again that there is no male in my household other than my 12 yr old son, I felt as if they were implying silently that perhaps my 12 yr old 7th grader was ordering the porn without my knowledge, in my small 2 bdr apt. There were also some charges on my 9/19 bill from 8/22, four movies. I did not pay attention to my 9/19 bill or I would have complained earlier. They stated there was no way they could remove the charges, insisting they were mine. They did tell me how to put a block on the pay per view, which I did. I asked to speak to a supervisor, they stated there was no supervisor present. I asked for a phone # to file a complaint, they stated there is no number for this but I can fax verification of where I and my son were during some of the charges (work and school) and I could also include a complaint with the faxed information and I could write to the "executive" customer care in Fife, Wa. So, I have to jump through all sorts of hoops to get them to investigate this. I have called the Sheriff today and left a vm for his assistant to contact me. I would appreciate an investigation to determine if I have a pervert in my home or if it is on Comcast. I want these charges removed, I refuse to pay for someone else's filth. I would appreciate if Comcast would take this seriously and not imply that it was my12 yr old son or that I am being dishonest. I know, through internet searches, that Comcast is aware of the illegal activity in regards to stolen cable and unauthorized charges, but they are not about to take any accountability for this, instead they make their faithful, long term customers feel as if they are at fault. Please review this as quickly as possible. Thank you for your time.

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Amos Golo...
, US
Mar 28, 2021 2:21 pm EDT
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Maybe we should get together and start a class action suite against Comcast.

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Amos Golo...
, US
Mar 28, 2021 2:18 pm EDT
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Comcast charged us erroneously for Meeting Beetles on October 27, 2020 and again on October 28, 2020, 10. pm. Each charge was for $14.99. Then we were charged $74.99 on October 31, 2002 8 pm for SD Boxing. My wife and I are over 70 years old and we don't watch any of these shows. In fact, during our 20 years with Comcast we never watched any pay-per-view programs. Comcast refused to refund us for SD Boxing which we supposedly watched on Halloween night while we were actually at the door giving candies to children.
Comcast is a disgrace when it comes to customer service.

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john owens
Sterling, US
Dec 02, 2010 10:46 pm EST

i just got off the phone with comcast you know they had good comercials it is for sure that they paid those people for there testimonys they have the worst custimer service and every thing when you are trying to explain to them they interup you when you ask for a superviser they say that he wont come to the phone what kind of service is that no one sould ever use them it is not right they treat people like that

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Geraldine Masin
Miami, US
Jun 05, 2009 9:11 am EDT

They stated that you DO Not have to do anything when they change over on June 12th to digital. Wrong! you will lose lots of station that you are paying for unless you get a digital box.

Cost $99.00 for delivery of box and instalation
Cost &35.00 if you have the box and they install it.
Please Email me or call
gfmasin@aol.com
[protected]

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stefon Vermullen
Malaga, US
Feb 24, 2009 12:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Comcast cable really put it to me on billing me AFTER I requested disconnection.Also billed me for unreturned modems that I DID return. They sent me to a very rude collection agent. They still claim more owed then I really do. Companies get too big and don't care.

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Rich Ellingham
, US
Jan 28, 2009 5:04 pm EST

Ordered HD Cable, High speed Int. and telephone service. $125.00 was promised in rebates. No confirmation number was ever received. No traceability as to who sold service. Just a big runaround. Comcast is not truthful. They mislead their customers and have no regard for their interests.

Rich Ellingham

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Duncan
, US
Jan 27, 2009 10:29 am EST

I have contacted Comcast 'customer service' 4 times via telephone and once through their on-line chat system to solve this billing issue with no success. My family was without cable/internet services for 15 days following Hurricane Ike. To this date, Comcast has credited our account for approximately 4 days and Comcast is refusing further credit.

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Disjionted
, US
Apr 07, 2012 4:34 pm EDT

Comcast cable received and cashed my on line payment. I verified the transaction with Chase bank .Repeated calls to Comcast, result in big runarounds.This amounts to theft !

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cuddlebug2j
Biglerville, US
May 11, 2011 10:59 am EDT

Why on gods green earth do these service techs have to come work on someones line at 4 am. I could understand if it was a busy road in the burough, but on my street there is nothing moving til 6 am and then all of the people work so why not mid morning or something.

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lizeegrl
, US
Sep 11, 2010 8:22 pm EDT

My billing since signing with Comcast has not been as stated when I first signed up for their triple play.

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11:36 am EDT
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Comcast / Xfinity refuses to cancel auto-payments

About 2 yrs ago I signed up for comcast auto payment option and now that I no longer wish to have that service I have contacted comcast customer "diservice" several times to request said cancellation but they are giving me the hardest time with a bunch of non-sense crap! (Like: I do not own the account when there is no one but me the subscriber) a lot of running around and misleading strategies, they responded sending me links to cancel auto payments online that are completly useless... I've told them I want to pay my monthly bills by check (Just as I used to). I do not wish any body digging into my checking account any more!
And so, if you have the auto payments option be aware!
Comcast engages in deceptive business practices when long time customers like myself need to try a change or cancellation of their services.

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Update by exavierdotnet
Oct 19, 2009 8:37 pm EDT

UPDATE; Today I finally was able to find out why comcast would not provide help, they are very desorganized, every time i had a different representative contradicting each other about my needs... I was able to finally cancel automatic payments in my account... but i wound up having to do all the work by myself since customer service was not willing to help at all!
* It is always wise to get a receipt for the return of their equipment... that is coming up next!

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Comcast / Xfinity phanton debt / scam

In signed up for Comcast in November 27 of 2008. I ordered extended cable and phone. In late May of 2009 my cable and phone was disconnected from a Comcast employee who mistaken the wrong address. They were suppose to disconnected another person service and instead they left me without a phone and cable for 24 hours.
This person didn't even live in my apartment or closed by in the neighborhood. I called Comcast and they refused to connect my service that very day. Later they said that person lived with me at one time and just moved out in May of 2009. This person doesn't even exist on my lease. I explained this to the representative and she refused to credit me for their mistake. In June they charged me a connection fee for this Comcast's employees mistake of the wrong address.

In April there were numerous billing errors such as pay per view and phone charges that were never authorized in my name.
In May I cancelled pay per view movies where you could only order by phone. No one is left in my home where they can order movies without my permission.

In May I order basic 2 cable for $39.99 a month plus Showtime for $5.00 a month. My promotion was going to end in June from $29.99 a month to $54.00 a month. Comcast is the biggest liar when it comes to promotions. In June I was being charged full price for standard basic 2 cable at $74.00 plus my phone $19.99 a month. In July my bill was $182.00 for one month service. My bill for June was suppose to $84.00 a month.

The Comcast customer service representative told me that they charge one month in advance for payment. Then they changed their story and said that I owed them for $50 for pay per view movies and 411 calls. In May they charged me $154.00 when my bill was only $95.00 and that included with pay per view movies, 411 calls and surcharges and sales tax.
On the billing statement on paper they credited me but when you do the math they never reimburse me for the money that was over charged toward my account. Comcast billing statments are meant confused people in thinking that the billing error corrected when in truth they are being scam.

In August I finally got a hold of someone from the billing department. I been trying to reach someone back in May about Comcast's billing errors. In August the representative from escualtions told me that I owed a debt back in 2004 for $274.00 on my account. That is the reason why $274.00 was added to my account. This was after I filed a complaint in August with the Better Business Bureau. I checked my credit report in August 2009 and no bad mark showed up on the report. The Comcast representative goes on to tell me that someone's stoled my idenity and that I need xyz to clear my name.

There was never a judgement or bad mark from Comcast saying that I owed them $274.00 or any other amount. The next day I filed a complaint with the Federal Trade Commision. I called them up about a phantom Comcast debt. I have called Comcast so many time to validate the debt. I even wrote letters and not one Comcast employee could expalin for them overcharging me on the account. They would never explain why the 6 year old debt was never on my credit report.
In addition, they refused to take me to court because they know they would be caught with fraud. I filed a police report against Comast for fraud and idenity theft. The police officer told me it sound like a scam!

The sad part is that Comcast is a monoploy so they can do whatever they please. Please call the Federal Trade Commission and the Better Business Bureau to file complaint against Comcast and maybe we could push them out of business.

Contact me for more info [protected] or (cell) [protected]

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Lesson Learned AIC
OilSpillCoastlineville, US
Aug 26, 2010 11:05 pm EDT

I hate Comcast! They screwed my bill up 3 times in the last 12 mo. Every time I have had to call them to get the over charges corrected.

Most recently I changed my service. My new bill was supposed to be $90. Instead I get one for $165! I was never told when I called to change my service that I would be charged any fee for changing my service, yet my new bill has a $75 "Early Termination Fee"

What a bunch of BS! Thank God I do not have my payments set to be automatically withdrawn from my account. This is how they scam people it seems. They tell you one thing, then they bill you more then they tell you they will. Comcast hopes that you sign up for auto pay and that you are rich enough to not pay attention or that you don't care about extra $$$ being taken from your accounts.

I paid my bill (minus the $75) but it will be a cold day in hell before they get that $75 from me. I can't wait for my contract to expire with them.

I have not not had cable since I was a kid, but honestly I am thinking of going without for the first time in almost 20 years. That is how frustrated I am with them.

Comcast=Rip off

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Comcast / Xfinity highway robbery

They are constantly and consistently adding "hidden charges" to my account. I make a call 2-3 times per month to check my current bill and see how this matter may be resolved and not repeated the next month. Repeatedly they tell me that on the next bill my account will be re-adjusted with credits. They now claim I owe $500.

My bill normally runs about $160-180 for cable and phone. It actually should be $114-120 with taxes. "This is highway robbery."

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Comcast / Xfinity rip off company

I called Comcast Cable today to report that most of my channels either do not work, or have lines going through them. I called and spoke with "Mary" in customer service who ran me around about ten minutes hooking, and unplugging, my cable, TV, and vcr areas. I explained to "Mary" that I have been having issues with my cable since the power outage that we had in Olathe earlier this year. Mary was very rude, and I asked for a emergency appointment, explaining I can only watch my basic channels and for paying around 80.00 a month it's ridiculous for me to continue not being able to watch the channels that I want. Mary did not originally want me to make an appointment, she continually told me to plug, and unplug the cable areas. After telling her that I am not a cable person and it still wasn't working Mary suggested an appointment next Wednesday.

I told Mary that was unacceptable because I can not watch TV and it wasn't only one or two channels out but most of my cable. Mary then stated to me that it was acceptable to make me wait that long for a repair person over the holidays. I stated that I work in customer service and I know they have emergency repair people, she refused to set me up with an appointment, I then asked for the corporate address to file a complaint, which she did not give to me. I then disconnected the call.

I have no appointment, only marginal cable channels and have to pay the 80.00 per month. I'm being completely ripped off by Comcast cable.

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David Lawrence
, US
Jul 12, 2016 12:09 am EDT

I signed up for Comcast in March of 2016. My bill was for 147.06 Supposed to br good for 1 yr. Next thing in June my bill is 161.00 dollars They tell me it is because of other fees. Your bundle did not go up but other fees did. This company should be looked at by the government and should be fined for running a dishonest business. They tell me they did not break the contract and if you drop them you still have to pay.

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LT26
Panama City, US
Mar 10, 2014 8:46 pm EDT

SOME COMPLAINTS IN MY AREA (PANAMA CITY, FL)

http://forums.comcast.com/t5/Customer-Service/Cable-TV-Outage/td-p/969409
Cable TV Outage
?[protected]:41 PM
When will the Cable TV Outage in the area of
Harrison Ave. Panama City, FL 32405?
It has been out since Tuesday, Every ay al day
long we have made reports and every day we are
told that it will be back with in 2-3 hours. And
this is every day since it went out!
So when is the cable going to be back up? We are
tired of getting the run around ery day. Also we
have kept all chat messages for proof. I will
provide the two latest chat ID's for your records
when replying.
CHAT ID: FA1FF863-60FA-4586-89E1-A7503D8A1616
CHAT ID: 3FA4D53F-6E07-4AE4-8C32-C1E5B7C7DFED
_______________________________________________
Wow--You described my problem to a tee--which
according to the lovely Comcast Customer Service
people doesn't exist and I am irrational because
I want a refund for the week of HD and Internet
we have not gotten benefit of. My husband made 8
calls to different Service Reps to try to get help
and they all gave him a run around that left him
ready to dump Comcast and try something better.
Every Rep refused to get a Supervisor and basically
treated him like he was loony. Finally one Rep said
the Supervisor would call him back because he was
out of minutes. They never bothered to call. Is
anyone else ready to contact State of Florida
Regulatory Commission--this is ridiculous and
extremely irritating! They sure would kick if we
treated them like this about paying our bill.
The digital services we paid premium price for are
out all day long, then after dark they come back on.
My husband wanted HD so he could watch Nascar races
and so far this month the HD has been out for every
race. We have a pay as you go phone and are almost
out of minutes because of the 300 minutes we wasted
talking to Comcast. But worse we feel disrespected
and badly used by Comcast.
Obviously they are having problems with their
service and are not forthcoming enough to be
honest about it. My zip code is 32401 Springfield,
Fl (by the 6th Street Burger King and the Boot Store).
Thanks for hearing my complaint, it's for sure
Comcast doesn't care to.
________________________________________________
It is basically impossible to email when Your
Comcast internet doesn't ever work!
_________________________________________________
Also we are sooooooo tired of being told to unplug
our box and modem and then wait 20 minutes for them
to reload the channels. That never works and is
just more run around to convince You the problem is
not with the Company. We have called many days in
a row, because our Internet was out, and even
returned our HD box for a new box that didn't work
either. Obviously because the problem is with
Comcast Network and NOT our equipment!
Here was the replacement HD box we were given:
SAC model: SARN150N
Serial Number on replacement HD box:SACFJRSQG
new box as of 2/25/2014
____________________________________________________
Here was our First HD Box that had this problem:
Serial Number on old box: SACDWZJHM
*returned to Christian 2/25/2014 sound didn't work.
----------------------------------------------------

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comcast hater2222
Detroit, US
Oct 02, 2010 1:51 am EDT

Yep concast is a rip off & if anyone finds anyone we can complain to about their monopoly of service please let me know.

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Comcast / Xfinity billing practices

I have been a Comcast customer for 11 years since moving to Maryland. There have been so many issues over that time that they're too numerous to list here. Billing errors, pricing changes, and dishonest customer service reps that I will be changing my service next week when I can get everything lined up.

I have been paying my bill electronically for the past several years using my checking account to automatically pay the bill on a specified date. The amount has been the same for some time now, but in the past two months they have mysteriously started to revert to some non-discounted pricing plan. Overall it increased my monthly bill by $50 for both cable and internet. Now I have tried repeatedly to speak to someone about the differences in the statements, without luck. Mostly I receive a "Pay the Bill!" from the rep and it would be looked at after receipt of payment. This means they want my money without providing services required by law. Comcast continues to robocall me the past week while I have been trying to fix the errors. Again "Pay the Bill, then we can talk!" These people are no better then debt collectors working on phantom accounts, hoping to scare people into paying and then work out some resolution later. Criminals is what they are, nothing better. And the local county officials don't return phone calls either! If you live in Anne Arundel County beware, they are useless.

Looking forward to switching to FIOS!

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harleyguy00
, US
Feb 19, 2013 11:30 am EST

Well of course like everyone else Concast business model and practices border on extortion. For 2 years as part of my bundle my bill was quoted as approx $185.00 per month. Mind you i dont have anything extravagant.
1 TV with a HD Box. 1 TV with a HD DVR and our Bedroom TV with just a basic digital adapter on it. Standard Internet and Phone service as well. I just had HBO prior to this NEW 2 year bundle. Somehow i got this Premier
bundle without my knowledge. No biggy i'll take it. Now as of Feb 8th i was told my 2 year contract was up. So i get the bill and its now $233.00. And to top it off as of March first i'll be billed another $9.95 for
a "HD Technology Fee"...WTF is that?...Plus some of the other services are going up as well. So i figure my bill is now going to be around $250.00 or more. I dont know about you but thats a little ridiculous.
So i call of CS and see if i can get reduced somehow or moved into another lesser bundle. I dont want or need any of the pay changes. Basically was told i cant. I said but i just want HBO. Was basically told its an
all or nothing package, you cant really select the pay channels you want any more. She did suggest that i remove the $3.19 fee for Home wiring protection plan that i took...OoooooOOOOOOOooooooo. Yeah that'll help.
So in the meantime i have FIOS comming out on March 4th for install and kicking ComCrap to the curb once and for all. Of course once i return the equipment and cancel service they will be up all in my butt trying to
get me to rejoin with awesome incentives...Bite me!...I signed up with FIOS for a 2 year contract with pretty much the same Comcast package. 1 Multiroom DVR(better than Comcast), 1 HD box and 1 basic
adapter., phone and internet. Not only did they speak English and appear to be from the USA but she was very helpful. Mind you i realize they were putting on there best face to get my service and that might
change once im a customer but none the less it was refreshing. So for all that i am now paying about $155.00 for the first year. Approx $179.00 for the 13th to 18th month due to some promotions ending and then for
the last 6 months about $195.00. To me thats ridiculous savings!.Plus i get a $100.00 Visa gift card!...And i can add and subtract services without fees too unlike Comcast...You know i didnt want to change over.
I now have to redo everyone who has my Comcast email address. But its a smaill price to pay now. Comcast has just gotten ridiculous. I remember working for a small cable company about 20 years ago. Basic cable was
about 20 bucks and if you had all of the pay channels(HBO, Cinemax, Disney and Showtime) your bill was about 60 bucks if that...WOW, times have changed...Come on March 4rth!...Buh Bye Comcrap!

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Lesson Learned AIC
OilSpillCoastlineville, US
Aug 26, 2010 10:57 pm EDT

I hate Comcast! They screwed my bill up 3 times in the last 12 mo. Most recently I changed my service. My new bill was supposed to be $90. Instead I get one for $165! I was never told when I called to change my service that I would be charged any fee for changing my service, yet my new bill has a $75 "Early Termination Fee"

What a bunch of BS! Thank God I do not have my payments set to be automatically withdrawn from my account.

I paid my bill (minus the $75) but it will be a cold day in hell before they get that $75 from me. I can't wait for my contract to expire with them.

I have not not had cable since I was a kid, but honestly I am thinking of going without for the first time in almost 20 years. That is how frustrated I am with them.

Comcast=Rip off

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Comcast / Xfinity unacceptable behavior

On Jan 23, 09 I terminated my cable and internet service with Comcast. This was two days before my monthly closing date for billing. I personally returned the internet modem, two converter boxes and two remote controls. I inquired about paying the final bill and was told it would be mailed to me shortly. On Jan 30, 09 I received a large bill from comcast, I looked it over carefully and noticed that I had been double charged for a pay for view movie. I called Comcast to get the error corrected and was told not to pay that bill because the final bill had not been reconciled and I still had credit coming for the equipment I returned. On Feb 9, 09 I received what I thought was the final bill, very nasty with large fonts saying disconnection notice, past-due - please pay, due immediately. I called to complain about receiving such a rude statement and was told that I would still owe a collection fee of $25.00 and past due fee of $7.00. All of this just 16 days after I terminated my service to switch to Att. I did everything the right way, I have been with this company and their previous owner, Time warner for over 20 years and never once a late payment. This kind of behavior is unacceptable.

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Comcast / Xfinity no proof of unpaid bill

I disconnected my cable via calling comcast. The customer service rep told me all was good and that I would have a small credit. I never received a credit or final bill. Months later I recieved a notice from CPA informing me of a $179 bill from comcast. I immediately called comcast and explained the conversation between me and the customer service rep who assisted me with the disconnection. I was informed that what i was told was incorrect and that i owed $179. i asked for a copy of the final bill, which i never recieved, so i can reveiw the account myself. i never recieved a copy of the bill but kept recieving notices from CPA, which i ignored because no one had proven to me that i owed anything. Needless to say, I paid the bill to CPA without getting proof of my debt from comcast. I did not want anything to be reported on my credit. This is sneaky and borderline unethical. I ived in my home for 12years and recieved all other bills from Comcast. Its funny how I was told that I had a credit, then told that was incorrect and never recieved a final bill even after i asked for one via customer rep. Oh, also my access to the online bill pay was disc so i could not view the final bill online. Im with verizon now and will not recommend comcast to anyone.

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Comcast / Xfinity you should see this mess and they charged me to fix it!

I had several in home changes where I added to seperate phone services and I also have comcast tv. After several visits the technicians got everyting installed and then one day soon afterwards my phone stopped working. I looked behind my tv, where they had the cabling installed, and couldn't believe the mess I saw. I immediately called comcast to have a re-do. I wanted professional installation. What I found was about 20 pounds of spaghetti cabling behind my tv. They sent someone out to redo the cabling and cheged me! I had to pay $39.99 to have them clean up their own mess!

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Comcast / Xfinity stupid and unprofessional workers

I am too mad to give full details but I ordered wireless service and the comcast guy took four hours and STILL didn't connect correctly. He promised to come back with someone who knew what they were doing...three days later he showed up by his self...trying to fix my computer...he'd erased my D: drive! Yeah! He spazed and sent me to have it fixed so no one at comcast would know! I didn't let anyone fix it cause it will loose all my data so now I have to by a external hard drive!

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Comcast / Xfinity misrepresenting tv station and always changing things around with out contacting costomers.

I signed up for Comcast back in July 2007 for a basic cable package.I was excited cause I had all the channels I wanted. Then shortly after I received them they cut half my channels out with out informing they were changing over to digital. I had to pay the same price for the channels I was now not receiving. Then I leave to go out of the country so I discontinue my service.I come home and ask Comcast if we can reconnect my cable service. I ask them if I will receive Cnn and Fox News with the basic cable service and they tell me oh yeah you will receive even more channels so I am like great sign me up!The comcast service rep tells me i have to be home between 12:00Pm and 4:00Pm because that is when the guy is going to hook up my service. So I wait and I wait and I wait, finally I call Comcast where is the guy who is to come hook up my cable? She tells me there was no connection with my account. I am like what! I tell her I called the week before and asked for them to hook up my cable, and they told I had to be home between the hours of 12:00Pm and 4:00pm.She tells me I do not need to be home when they hook up my cable and that she would try and get someone out to hook up my cable. They hook up my cable finally, and I get all the channels I wanted like they said. I leave the next day to go out of town for a week and a half, I come home and half my cable channels are gone! I am like ugh! I call Comcast asking them what the heck is going on? They tell me oh with basic cable you only get 32 channels. I hit the roof going what! I told them that I talked to the costumer service person and they told me I would get these certain channels with basic cable.The service person said no, you do not get those channels. I said I want my service shut off I no longer want to deal with your service. They told me I still have to pay $37.29, I was like what I was not the one who made the mistake here. I then called customer service again this Am to talk to a supervisor. I shared with the supervisor the complaint I had with Comcast that i shared with the other customer service person and felt I should not have to pay for their mistakes. The Supervisor told me, oh that Comcast messed up and gave people several people more channels then they should have not gotten now, as if that was going to make me feel better. I told him they need to honor their customers because they are the one who made the mistake not us and that we should not have to pay for their mistakes. He told me I still have to pay the $37.29, he told me i can file a complaint with Comcast if I wanted to. Like that they were really going to do anything about it. I did not think asking not to pay the bill was a big asking price for all I have gone through with Comcast.

I am very disappointed in Comcast, and I will tell those whom consider Comcast for their cable that they are making a huge mistake and to please not make the same one I did by signing up with them.I filed a report with consumers affairs and hope to see some justice done for the customers that have had issues as well.

Thanks Jeanie

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forceof1
Englewood, US
Mar 24, 2010 1:02 pm EDT

Jeanie,
I have gone through the exact same thing. I had Basic for 5 years. Then Monday night half my channels are gone! Here's what I found out...I had what I thought was "Basic" which was actually "Standard". They disconnected my Standard in order to move me up to "Digital Starter" for $40.00 more a month. The Standard package was discontinued without notice. Highly deceptive! There are many violations of the Deceptive Trade Practices Act.

I now have an odd mix of channels from Basic AND some other package. (Mysterious).

I don't stand for this kinda stuff. My next action is to write the Colorado District manager of Comcast and the CEO of Comcast. I will let them come up with a solution. If they respond with apathy, I will pull together a legal case. This should be fairly easy to do.

David

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Comcast / Xfinity horrible service/horrible customer service

I have had continuous problems with Comcast for 3 months. I pay monthly for in-home service and the technicians will not show up. I requested that a supervisor be sent to my home and the supervisor failed to show up.

The service is too expensive, the service fails all the time and I am fed up. Sooo---

---In the state of Texas, the Public Utility Commission issues (and retracts) licenses for companies like Comcast. I just wrote to the PUC in Texas asking them to retract Comcast's license to operate in this state because of all the problems I am having with Comcast over the last 3 months.

I suggest everyone do the same. In Texas the email address for the PUC is: [protected]@puc.state.tx.us

Contact your Public Utility Commission and Complain!

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Mr. Gregorio
Mr. Gregorio
Sunnyvale, US
Oct 09, 2010 8:07 pm EDT

Comcast cable has reached it point of going from an OK company to becoming a joke of the telecommunications business and television business. Even very poor rated companies such as AT&T have surpassed them even their customer service which is very very poor. Comcast board members may know about this but don’t have the power to make any changes. This a company that one or two people make all of the calls step on their managers feet and over rule them on most issues that might improve the company but will increase cost. To Bad ---

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Comcast / Xfinity terrible tech support never resolves issues promptly.

Tech just left and did not resolve issues. We are an IT company and they still try to bluff to get out of here. Can not explain why we have packet loss and high latency. yesterday down for 5 hours due to area issue but our issues today are unexplainable. 4 times they came out in 5 months and every tech tries to leave without fixing the issue. This clown just replaced my modem and said everything is good to go even though he just wiped our internal lan and nat config. Could not fix the issue said give a call to his supervisor...

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Gr8r Technology
Snellville, US
Jan 26, 2011 4:30 pm EST

There's a solution for that. www.Gr8rTechnology.com, click on "providers", then click on "Comcast".

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Comcast / Xfinity ireesposible technician and terrible customer service

I am comcast customer for a while for cable as well as internet. 2 weeks before while their technician was working on my neighbor they cut the cable to my house and it took a week for them to come back and fix it even after numerous calls to customer service and 2 supervisors. They don't care if I have service or not. After fixing it the next technician who came to bury my neighbors cable broke my cable again and I was left with no service for another week.
What I don't understand is why does it take 1 week to correct some mistake they originally made and then do the same mistake again? Are these technicians robots or humans. I cannot live without internet due to the reason that I have to connect to my work and take care of things.
For comcast if you need to contact me my account# is [protected] and you can contact me at [protected]

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Grrrrrrrr
, US
Aug 15, 2012 8:37 am EDT

One of my neighbors has apparently decided to steal Comcast services by putting an illegal connection from our neighborhood hub to their house. Problem is, they have now twice removed MY connection to do so. In each case, Comcast has given a me repair window of 4-5 days! Needless to say, this is a problem, especially as I use my internet connection, in part, for work.

I find it UNBELIEVABLE and UNACCEPTABLE that I have to wait that long for a simple repair from a company this large! This involves nothing more than putting up a ladder and and switching the connection. I am fuming! I've contacted their executive complaint office, and am waiting for a call back as I type this.

What I don't understand, is why these neighbors (newcomers to the area) were not reported the first time this happened. The Comcast rep who came to fix the issue told me point blank that the ladder was still against the pole, and that this crime is a felony. The ladder is up against the pole this time too, by the way.

So why are these ‘neighbors’ doing it again? Apparently, the rep did not report them as he said he was supposed to, or no one at Comcast took the time to follow through.

I hope I will not be forced to take matters into my own hands, this should be the company's responsibility. They should not be forcing a customer to put themselves into a legal dispute over Comcast's services, possibly even putting their customer in danger of retaliation.

After huge amounts of angry screaming over the phone, they finally told me they would send someone this morning (the day after the complaint). I cancelled a doctors appointment to be home, only to be called and told that they were able to move the appointment up from Saturday to Friday! Really? They can't send someone over to do a 10 minute repair until Friday?

Even if this is all resolved today as promised, I am left wondering if a 4-5 day wait for a repair is in my permanent future. PATHETIC Comcast! REALLY PATHETIC!

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Bisuj
Kenmore, US
Sep 11, 2009 11:41 pm EDT

Comcast sucks...We are comcast Internet customers for more than 4 years. After they increased the internet speed (they saying)connection is gone in every 2 -3 hrs. We both are working from home and our works totally relayed on Internet. Once connection going our VPN disconnect and cannot work. We called comcast servel times and they asking to restart modem. Still no change. Once one Technician came and said now number of customers are increased in our area .That's why disconnection frequently. I can't agree with that logic. We are paying $55/month only for Internet.This is too much to accept..Their Advertisements are not real...It's ridicules as what they say..

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DCMac
Ft Myers, US
Sep 06, 2009 12:27 am EDT

We have been dealing with comcast for the last 2 weeks as a new customer. They have seriously experienced, with complete honesty, the worst customer service I have dealt with. To make it worse, the technicians they sent out were as incompetent as it comes. We are cancelling our service. They managed to run us off before we even became paying customers. They have been a joke.

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Comcast / Xfinity amazon gift card complaint

Hey Everyone,

I'm not going to go into all of the details of my experience. My story is the same as all of yours. If anyone reads this, go to www.ftc.gov and file a complaint.The more complaints the Federal Trade Commission gets, the more attention it will get, hopefully. Also, be cautious about believing these comments that claim that they had great service and that they received their gift card codes. I doubt it. This place DOES NOT give gift cards and has their employees (who are going to HELL, by the way..lol) write fake comments as if they are customers claiming that all is good.
Any one who was smart enough to Google this company before signing up with them, DO NOT GET THIS SERVICE, IT'S A SCAM - YOU WILL NOT GET YOUR GIFT CARD!

SIGNED,

"PISSED AND WILL WRITE THE PRESIDENT IF I HAVE TO"

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Comcast / Xfinity collections

Received multiple collection notices from credit protection service that money was owed on an account with Comcast. Received a call from credit protection service on the phone, hostile call which he demanded money in the form of credit card to settle a debt with comcast. Notified Comcast account was listed in good standing and closed and even received a check from comcast because of overpayment. Comcast was suppose to do research, however, 5 weeks have passed with 3 more notices from Credit protection service! And another call to comcast and another rep passing the buck with another research ticket on an account that is paid in full and is in good standing.. Credit protection company should have there license revoke and Comcast should have a legal fine imposed for dealing with these people.

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Area Sick
Aurora, US
Aug 21, 2009 2:01 pm EDT

Here is an idea, if you paid your bill if full, prove it! Show the ageny your proof of payment and it will be over with. That is, if you have proof.

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Comcast / Xfinity lack of customer service

August 13, 2009

Comcast
10 River Park Plaza
St Paul, MN [protected]

Re: Account # XXX XXX 1035

Dear Sir or Madam:
I have been a long time Cable customer. (20+ years between Warner and Comcast) But I am close to terminating all business relations with your company. I have been repeatedly told one thing and given the opposite.
I must commend you on the front end customer service people – they are seemingly very understanding, and apologetic. Totally ineffective; but courteous.
In late June of this year my new neighbors called to have cable service installed. To my surprise, the man in a truck (not a Comcast vehicle- had a sign on his dash saying Comcast), was in the back yard, my TV started flickering on and off. I went out to talk to this man who was sitting in his truck writing something, when he saw me approach, he drove off – even when I was waiving to him to stop.
My landline phone, my computer and my televisions were all taken off line.
I immediately called the Mpls/St Paul Comcast. I spoke to a man named Eric at 12:50pm on June 26. Eric apologized profusely – and assured me he could get some out that same day definitely before 5:00pm. At 4:20pm I called again and talked to Stacy in the Mpls/St Paul phone bank. I got the same polite response that the techs worked until 7:00pm and was again assured someone would be out shortly.
At 5:30 still no word, so I called one more time, it was Friday night after all. I was referred to the TREA RESOLUTION Dept where I talked to a lady by the name of Patty. Again the polite overtures, I was transferred to a supervisor by the name of Leigh. By this time I have been on the phone for over 30 minutes – using my cell phone minutes as my landline was out.
Leigh offered to call the Mpls/St Paul dispatch office and confirm a more specific time that a tech was supposed to arrive. She took my cell phone number and promised to call me back within the hour. She also offered a credit of $25.00 for the inconvenience I had been experiencing. When no call had come through at 7:15pm I again attempted to contact Comcast.
This time I spoke to a supervisor named Laura, who after reading my record notes told me that nothing was going to happen that night. She said they were still waiting to hear from the Mpls/St Paul Dispatch office. She promised to call me the next day and check on us.
The next day arrives and no call, no tech and still no landline, no television nor computer. I contacted the TREA RESOLUTION Dept and was told that they did receive a confirmation from the Dispatch people in Minnesota. I was told that I was in the front of the line for technical assistance. This was at 8:00 AM Minneapolis time. By noon, no technician – no service – no call.
Yet another call to Comcast was placed, worked my way through the call center to the escalation department trying to get to the TREA Resolution people, but was shut down at the escalation level.
While on hold I got a call from TREA RESOLUTION people in Texas Leigh or Laura, not sure which one (both had identified themselves as supervisors the day before) wondering if I had gotten a resolution to my problem yet. After all these calls, I finally get someone who really cared – or so I thought. Leigh or Laura, my notes just show the letter L, offered an additional $50.00 credit for the inconvenience and trouble I had. I was told another credit was being put through and would reflect on the next bill.
Finally at 7:00pm that Saturday evening, a technician did come out in a Comcast truck and get all three of my services reconnected.
My July billing arrived with no credit, surprised? No not really, if the billing department was anything like the service department, why would I expect anything except more trouble?
I called the billing office and spoke with a man named Richard – he told me he saw all the notes and both of my credits, the $25.00 one as well as the $50.00 one. He could not explain why they were not credited to my account. Richard told me not to worry; he would issue a new credit of $75.00 to cover both of the missed credits. He also suggested that I just deduct the $75.00 from the current billing – that way the balance forward would still be -0- after his credit and my deduction + payment was registered. Richard offered his phone id #34971 in place of a report number, or a tracking #. He assured me that he was in a position to take care of all of this and I should not have to deal with anymore problems from Comcast.
WRONG
My August billing arrives - and guess what? I have a $75.00 unpaid balance forward. I called immediately that Saturday, I was on hold for over 30 minutes, before having to give up that day. I called again on August 12th. I called early in the morning.
My call was taken by yet another very polite customer service person named Annette. Extremely polite, but totally void of any ability to help me. Annette told me that all my credits were denied because they were …”over the allowable $20.00 limit”, which she was willing to put through immediately. This was the first time I had heard anything like a limit to the credit offered – I asked to speak to her supervisor.

She put me on hold – after 4 minutes she came back and told me she was still trying to locate a supervisor, after another period of 3 or 4 minutes she came back to tell me that there were no supervisors in the building and that they usually do not arrive before 9:30 - 10:00 AM. She promised me that she would make sure one of the supervisors would call me within a couple of hours – her tracking # was 403669.
It is now more than 24 hours later, no call, nor has credit been issued to my account.
Comcast – this is my promise to you. When I finalize the sale of my house, I will never again use your services – I will work tirelessly to let everyone person I know; know what kind of service you have.
Your customer service department is a joke. Your dispatch department, unreliable and your installers are ridiculous.
I am also lodging a complaint with the Better Business Bureau with a copy of this letter.
Begrudgingly,
MCW

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Comcast / Xfinity?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Comcast / Xfinity Customer Service. Initial Comcast / Xfinity complaints should be directed to their team directly. You can find contact details for Comcast / Xfinity above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Comcast / Xfinity. Discuss the issues you have had with Comcast / Xfinity and work with their customer service team to find a resolution.