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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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8:30 am EST
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Comcast / Xfinity overcharges

We usually pay are bill online. This last month when we went to pay our bill we entered the bank information and the website cam back with an error and told us to try later. The next day we went back onlin and made a "successful" payment. A few days later we should two charges from Comcast on our bank statement. We contacted Comcast and they told us they were unable to reverse the direct deposit payment. Finding this unexceptable we got online and "chatted" with an analyst. He told us he could make a credit or bank card. After a week with no credit to out card I got online and "chatted" with another analyst. She informed me that it would take 10-15 days for this credit to show because the finance department had to confirm that they received the money. So now it has been two weeks since this error occurred and we probably won't receive a credit for another two weeks. By this time are next bill will be due.

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10:27 pm EST
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Comcast / Xfinity damage to alarm system

To Whom It May Concern:

I had comcast come to my home to install their digital voice system. I already had the DVR, high def package, and high speed internet with them. Why not save some money and get the digital voice as well? I'll tell you why not. It was halloween day [protected]) when the install happened. A young male came to my house with a white van and a comcast logo that had been tossed on the side of the vehicle. He asked me where the high speed internet connection was and if I had a phone jack there. I told him there was no phone jack at that location. He then asked me where the cable and the phone came into the house and I showed him where that was. After a couple of hours he came to me and said that all of the units he had were not the updated version and that he would have to leave and go get the correct one. He left and came back around 3:00 with the "new updated version". A few minutes later he came to me and said that he had figured out the problem. He t0ld me that who ever had installed my alarm system had wired the phone line wrong and needed to know where my alarm system's main box was. I showed him where it was and about 20 minutes later he said the phone was online and we were good to go. After he left I saw that the little green light to my alarm system was not on. I went down to the alarm system's main box and noticed some wires were cut and the backup battery was disconnected. I called comcast and made a claim, had ADT come and repair my alarm system to the tune of about $400. I also got a tracking number for the claim and have called comcast many times and nobody can give me any information on the status of the bill they said would be taken care of. If something doesn't happen soon, I'll start using names.

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nmj
, US
Dec 23, 2009 9:30 pm EST

It's obvious the guy was planning to hit your house later if you hadn't noticed he disabled your alarm. Good thing you figured it out before he came back and stole all your belongings. He probably didn't even work for Comcast and had a friend on the inside or was a former employee or any other number of reasons he had resources to do what he did. There's no way Comcast is going to answer you back about someone posing as an employee and is a potential burglar.

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Ryjames06
Everett, US
Dec 20, 2008 11:46 pm EST

It sounds like you had an inexperienced contractor at your house. Comcast has many sub contractors throughout the United States. I happen to work for one here in Washington state with an excellent reputation. As an experienced phone technician, I know that we are instructed to NEVER open the alarm panel. What we need to do our job is not in that box! It seems outrageous to me that some guy would have the nerve to cut ANY alarm company wiring. That is illegal as all hell. We could face prosecution for doing anything like that just as if I had cut an incoming line outside to purposely interrupt service. The alarm company will install a separate phone wire in most cases to the outside phone box (known as the NID) where the landline comes in. It's just a simple matter of getting the dial tone that comes from the back of the Comcast modem to the wire in the Nid. The wire the alarm company installed is for "line seizure" which allows the alarm to dial out even if a phone is off the hook. Sometimes this involves installing our own phone jack in the area next to the modem and then running that line to the NID. Anyone who knows what they are doing is aware of all of this so that guy was out of his league. You have a valid claim against Comcast who will in turn, be sure the contractor is charged accordingly. We aren't all ###s out there in Comcast vehicles, it's just the ones that are that ruin it for us.

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7:12 am EST
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Comcast / Xfinity scam and cheating

Hurricane IKE, Comcast is valuing their Electronic Boxes that are required and provided by Comcast at over 400.00 each. These used boxes can not have a fair market value of what they are claiming. They are instructing their customers to claim these units at an inflated price on their Homeowners Insurance and paying the inflated claim to Comcast. This is insurance fraud. Every single person that has been told to do this should file a claim with the FCC. I hope someone flies a Class Action lawsuit against Comcast and puts these rip-off artist in Jail.

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Valerie
Valerie
, US
Nov 05, 2008 6:52 am EST

I was a loyal customer of the company that was in charge before Comcast bought them out. The prices that Patriot Media charged were more then reasonable and I was more then happy with the service. I was paying a good price for the 4 star package. When Comcast took over it seemed to be going well at first. Then within a few months my cable bill was jacked up to over 300.00 dollars. Granted I was past due at the time, but I had just made a payment when I received this bill.

When i called then to complain about the amount of my bill, they told me that I had agreed to that increase after a few months on a promotion price that was only temporary. I had never agreed to anything, nor would i have agreed to that increase. Not only that but Comcast customer service is beyond awful. Most of the reps I have talked to there have been rude and not very helpful.

At the present time I am still with Comcast because I don't have a choice at the present time. I also thought I could get some sort of deal on internet service with them due to the fact that I was paying so much for cable service, but no when i called they wanted to charge me a fortune, so I went with someone else.

If you can go with someone else I would try and do so, before this company empties your pockets.

Valerie
Valerie
, US
Nov 26, 2008 4:09 am EST

I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity. Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again. Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'... Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

Valerie
Valerie
, US
Dec 01, 2008 10:14 am EST

Hurricane IKE, Comcast is valuing their Electronic Boxes that are required and provided by Comcast at over 400.00 each. These used boxes can not have a fair market value of what they are claiming. They are instructing their customers to claim these units at an inflated price on their Homeowners Insurance and paying the inflated claim to Comcast. This is insurance fraud. Every single person that has been told to do this should file a claim with the FCC. I hope someone flies a Class Action lawsuit against Comcast and puts these rip-off artist in Jail.

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1:38 pm EST

Comcast / Xfinity billing

You would think that in these tough economic times that Comcast Cable would be sensative to their customers, this is not the case. First of all, I was billed an outlandage rate for basic cable. I did not receive my bill, I paid a portion of the bill and was disconnected without a phone call or statement. I called customer service and was told that Comcast does not work out any payment arrangements. I went into the office for a copy of the ost bill and noticed that I was charged 2.00 for speaking with a representative. I was also told that if I paid using a credit card or check over the telephone I would be charged an additional $4.00. I was told by the customer service clerk to use their website. Which is a complete joke!.

After 15 years as a loyal Comcast customer I will be paying the balance due and returning all of their equipment! furthermore, I am telling everyone DO NOT deal with this company! i will be using another cable provider. I am certainly glad that I do not have internet or phone service with Comcast!

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Grannie02
, US
Jun 03, 2016 8:24 am EDT

I have not been a Comcast customer for several years, however, some of my neighbors are. There is a Comcast cable box attached to the side of my townhouse. On Tuesday, 2/1/11, strong winds blew the lid off the box and the lid is dangling from the cable box with a cable wire holding it up, posing a danger to anyone passing by. It is also banging loudly against the side of the building. I have pictures.

On Saturday, 2/5/11, a Comcast technician was in the area. I asked him if he could put the lid back on and he just got in his truck and drove off. On Monday, 2/7/11, I called Comcast, explained the problem and requested they send someone out ASAP because of the possible danger. I was told a tech would be out on Wednesday. Late Wednesday afternoon I called Comcast to get a status of the technician. I was told a technician would not be out until 2/16/11. I asked to speak to a manager. After waiting on the phone for more than 20 minutes, I was told a manager would call me back. Today is Thursday, 2/10/11m 6:40 p.m. I have not received a call back.

This is a dangerous situation and someone from Comcast needs to take responsibility for their equipment asap.

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ReporttotheFCC
, US
Sep 13, 2015 5:47 pm EDT
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Did you file a complaint with the FCC or the Department of Consumer Affairs in your state. If not, why allow the company to get away with their fraud and tactics. Please remember you do have the option of writing to your state and local representatives. You voted them in office for a reason; have them do their job! As for the economy, the CEO of Comcast - Brian L. Roberts, is making a ton of money off of the crappy service he's selling the lower class people. Wise up and take action! Do you really need cable? Spend better time with your family and stop allowing Comcast (Brian L. Roberts) tell you the type of entertainment you need. Take the company down and make Brian homeless.

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raheem
Aurora, US
May 07, 2009 5:18 pm EDT

we had called the cable company after having the service for one month. We asked that they turn the service off because we wasnt getting what they said that we would get in the package. They told us that we would have to return the cable box before they turn off the services. We told them that we had a disability that we couldnt bring the box in to them. We get a bill for a little over four hundred dollars. Called the cable company after they turned off the home phone and found out that they never turned off the services of the cable and that they cant find when we called in to cancle the services. They can only see when we called in on the 04/03/2009 about the billing and how they sent someone out the next day to get the box. After they turned off the phone we called them and told them how we was lied to about the services we would get and how if anything go wrong, cause we had to cancel the service before because we never got the 200 dollars rebate plus none of the channels, so we knew that this company can make mistake and thats when we asked the guy if the service dont be right with the cable we will cancle the cable but keep the phone cause we had the phone for almost a year.

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MWilliams630
Concord, US
Aug 29, 2010 6:51 pm EDT
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Incident = The nightmare started in March of this year 2010. I couldn't watch cable tv and here I am paying for it. I wasn't getting any picture except colored lines. In April a technician came out and we were told that there was no reception coming into the lines. Before the technician came out I had called comcast several times in March and they had me resetting my cable box, they reset it from their end. When they set an appointment they told me that there would be NO charge for the service and they were going to adjust my bill. This is actually when the nightmare started I recieved my bill and I was being charged with the technician service and my service had never been adjusted. I called comcast
and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted, I called comcast again and again they apologized and said I would see the adjustments on the next bill NEVER HAPPENED. I went down to the Comcast payment center with my statement and I was told after about 1/2 hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. and I went to pay it that Friday. Never looking at the reciept because I thought this lady was really trying to help me and be honest. That night when I got home my wife was looking at the reciept and she blew her lid. This reciept reflected the bill that we had recieved when the technician came out. So, according to this bill we owed 329. Called comcast and the told oh, don't worry about it. If the statement is printed out before you make
a payment it won't show up on the statement. We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn't even get noted in the computer. Last month I was told if I paid 63. on Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200.
Damage Resulting = I believe that comcast never intended on adjusting my rate or not charging me for a technician coming out. I believe that they are adding on the fees as I pay my bill. If that makes any sense.

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IrresponsibilityIsNoExcuse
Las Cruces, US
Aug 19, 2009 7:01 pm EDT
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While I understand the need for a little help now and then (afterall I did just get off the phone with comcast where they were happy to make a payment arrangement with me) I do not agree that the company should go out of their way to keep you informed of your own failure to contact them or keep track of your billing. You should know when your bills are due already and if you don't get a bill you should call customer service right away, not just sit and wait like an idiot till they turn off your services. A myriad of things could have caused your bill to not reach your doorstep, but just because the bill didn't arrive doesn't mean you didn't continue to utilize the service knowing there would be a bill due. Companies like Comcast and other large service providers charge a fee to take payment over the phone because they want you to use the self service options they provide. Keeping thousands of agents on the phone just to take payments is expensive, whereas an automated phone system or a website takes a fraction of people as technicians and IT support personnel. Why would a company make a payment arrangement for someone who didn't call Before their service was disconnected, it makes no sense. Next time try calling when you know you are going to be late, don't wait till they've cut you off.

I work for a major wireless telephone company and we hear the same complaints everyday, but the bottom line is that YOU are the only one responsible for tracking your billing and payments. If you don't proactively help yourself, why do you expect someone you owe money too to fix the problem for you? Take responsibility for your own debts and deadlines.

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11:17 am EST
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Comcast / Xfinity fraud and cheating

I signed up for the triple play from CommunistCast last year because I can't get Directv HD in my area because of some trees I can't cut down. So it's been a good 8 months with the service and I do a lot on the internet because I work as an IT guy so I'm pretty aware of my speeds on a constant basis.

About two weeks ago I notice a noticeable speed difference in the way I connected to my work and decided to do a speed test and noticed I'm about 5-7mbs which is great since I was on the 8mb plan, however, I ran the same test when I first got my setup and it was about 2-3mbs. Which even that was great because I know you usually never see the speeds they advertise. The strange part came about a week ago I get a letter in the mail from comcast. Here is the contents:

'Dear Valued Comcast Customer' (Mind you my name/address/acct is no where on this letter it is a standard bulk letter)

A recent review of our records indicates that you are receiving Blast!® High-Speed Internet Service, but are not being charged for the incremental speed. Effective with your next billing statement, this error will be corrected and your monthly price will increase $10.00 to reflect the incremental price of the Blast!® service. Your account WILL NOT be charged for the time that you had this service and were not being charged.

We value you as a customer and we look forward to providing you with the best entertainment and communication services. If you have any questions about this billing correction or any of our services or prices, please call 1-800-COMCAST.

Thank you for being a loyal customer.

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pedro33
, US
Sep 16, 2009 3:03 pm EDT

somebody name Nestor Cabrisas with phone number [protected] is seling illegal cable instalations and maybe works for you

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6:13 pm EST

Comcast / Xfinity horrible customer service

Never ever with comcast again. I have a comcast internet and cable connection and since I am moving out of my current apartment, I wanted to cancel the connection. I called Customer care at 6:55 and the women on the other line was the most rude person I have ever encountered. I am an immigrant and do have an accent. The moment the customer care agent realised this she was rude. When I told her that I needed to cancel the connection, she asked me for the amount for the last two payment cycles. I promptly answered and then she asked me for the last two dates of the payment. When I told her, why she wants that when I am calling from the comcast registered number, she was very rude. I asked her to speak to her manager to which she said that the Manager is not around. I had been having good customer service with comcast until this instance. My new apartment would no longer have comcast as I dont want to deal with such customer care agents who think we are free loader. Sadly I could not get her name, else I would have posted it here...

I hope COMCAST GOES BANKRUPT...Their loss is Verizon's gain

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Jenn Jenn
Dayton, US
Feb 15, 2011 2:44 pm EST
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Comcast is horrible...! I asked to transfer my service at the end of january... They told me that it would be Feb the 8th 2011 from 8-11am they would be here at the apartment. They never came. I called them to see what happened and they (customer service) told me that they called and we didnt answer. Well come to find out they called the phone number that they were coming to install. ANGRY! But Im still chillen. So they gave me an appointment for the 10th. And that day came. The lazy man came and said that the box needed to be rewired and to call the apartment complex we needed a letter of permission to rewire the box. If they cant do anything then call Comcast back and he left. We talk to the manager and she said that the box belong to Comcast and they had to rewire it. I called them back and told them what they manager said and the rudest of rudest lady said that we needed a letter again. I repeated my self and told her what the manager. I told her that I wanted to speak with a supervisor and she told me they were only going to tell me the same thing that she said and I told her I still wanted to speak to one. She put me on hold for real time 10 minutes. I called back and spoke to a man. He then explained that we needed a letter from the apartment complex given permission to come into the apartment. It was now after 5pm and I still have no cable. He then told me that the earliest appointment would be Monday the 14th of Feb 8-11am. I said ok. Well, we waited and waited. I called them yesterday and they told me that my appointment was for the 21th. Now I still dont have cable. I called they 5 times yesterday and I was hung up on twice and lied to five times. I finaly spoke with someone who claimed to be a Supervisor and he did nothing also. His name was James. All he did was the same thing that everyone else said. Then he said that all he could do was give me an earlier appointment whick will be on the 18th on Feb. Still no cable and all those horrible coustomer service reps are still employed...

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sotiredsocomplaints
Randolph, US
Dec 15, 2008 10:01 pm EST

i think that people don't give the reps any kind of credit at all. you have also got to remember that if there is not sup at the time there will be one have them promise a call back or call back not all reps are rude. we just have to find the one that are and get rid of them. You will get a sup its not impossible. every company has there bad reps. go look at verizon complaints and you will see the same thing.

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LOUISE GENTILE
,
Nov 22, 2008 7:30 pm EST

I too have had bad experiences with Comcast customer service. A rep named Mary was very rude to me also told me there was no supervisor there and then left me on hold for 10 minutes and ultimately hug up on me. Forget about reaching a supervisor or someone is power who can help resolve a problem. My service has been poor since I have gotten triple play a few months ago and getting progressively worse and no one there seems to be able to resolve it nor do they seem to care once they have your monies. Their 24 hour service claims are more like 4 to 5 days earliest and usually lead to no resolution anyway.
I will probaly cancel service and go back to Verizon. I guess they will lose all their customers and they at least will know why. if they care to check..

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9:03 pm EST

Comcast / Xfinity where to begin? everything!

Where to begin? We've had comcast for 3 years. The first year we had minimal problems. Then we moved and all hell broke loose. From that point on, it's been a cable nightmare. Had I known it would be such an ongoing problem, I would've kept exact record of dates, times, names. But I didn't do this, I can only say that for 2 years, on an almost monthly basis, I am on the phone dealing with these idiots. They simply do not care. They have done everything from try to charge me for things/services we do not have, to leaving me on hold multiple times, to being blatantly rude telling my husband "to wrap the phone call up", to telling us they would fix the problem only to find our next bill is even worse, on and on and on. And don't get me started on their "service". We pay every month, on time. We pay for a service that we don't always get. Our cable goes out, our internet goes out, and if they have to send a tech, they want to charge us for THEIR problem! the list goes on and on...we are calling to cancel their service tomorrow, it's just not worth it anymore. They are too big a company, they just don't care about their customers or the quality of people they hire to represent their company. It's been a nightmare. I've wasted hours and hours dealing with 9 times out of 10, rude ###s. I would rather have a root canal than to deal with Comcast any further.

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9:35 am EST
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Comcast / Xfinity bad service

I have been a steady customer for seven years and due to the logistics of Tucson's infrastructure, I will continue to be a customer until alternatives present themselves. Based on your customer service representative's recommendation, I rented a Motorola 6412 Dual Tuner Digital Video Recorder (DVR), at $13.95 a month in addition to my service rates of $115.35 a month. I have since experienced that it rarely records or functions as described by your representative.

I was told and promised by Rob, the customer service representative, that I would"love" my DVR because it would save my time and record my programs when I wanted. Unfortunately, my Motorola device has never fulfilled that expectation. More often than not, I spend my time on the phone waiting for a customer service representative to clear the memory that I can record TV or watch TV without interruption.

Most recently, I entertained a family dinner, hoping that we could watch the Presidential Debates. As fate intervened, my DVR failed to record the debates and due to heavy pixilation, I was unable to watch TV at all. I am quite embarrassed and saddened that I have spent my money on this device and service.

I think you will agree that we have a problem. I was able to schedule service call for a technician to come to my house and "swap" the device out for a "new" one. The term new evidently means "new to this address" because it is apparent that Comcast refurbishes their DVRs. I was subsequently charged $19.99 for the service call because I do not have the service protection plan; even though Rob assured me that I would not be held financially responsible for the service call. Subsequently, I have replaced the DVR five times since originally agreeing to rent the device. The Area Technical Supervisor has been to my house twice as well.

I would like you to either fix this ongoing issue or refer it to your supervisor as soon as possible. I know my problems are not singular or an individual case. My recommendation is to stop using Motorola for cable equipment. I will be following up on this issues next week, and hope to encounter the appropriate action plan.

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4:01 pm EDT

Comcast / Xfinity unreturned modem

We switched from just Comcast Broadband to Broadband/tv/landline in Sept 2006.
In April 2008 the computer decided that we hadn't returned the first modem (like we collect old modems). Our *August 2008* bill lists "Unreturned Modem: $45".

When I went online to pay my bill, the 45. was included in the total, which I paid. I next saw a credit balance of 45. I called, and after an hour of haggling was told that their records showed an unreturned modem (which I had initially missed as a line item), and (since I called) that they would put out a search for the "missing" modem.

Two weeks later I called and was told that they "found" the modem & I was no longer liable. But the 45. was a "ghost charge" (honest) that I didn't owe yet. So why was it on my bill? My suspicion is that they sent out a lot of Unreturned Modem billings, hoping that no one would notice. Am I being too cynical?

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comcast sucks
,
Nov 29, 2008 6:39 pm EST

Comcast was charging us for two missing DVR's that their tech's swapped out and even signed the work order. They told me they were not returned and they do not accept anything their techs write on the paperwork and we have to prove we dont have them. waht BS.. Thsi went on for almost two years and they kept wanting to charge us, so we went to Dish TV.

now they are saying we owe them for two cable modems. We never purchased, borrowed or even rented internet modems from them and now i owe them for two? I asked them to provide proof that we reveived this and they cant, but refuse to remove these from my account. The tech mentioned that if you do not specify when you call in to activate your modem that you bought it, they just assume you picked it up at comcast. What a bunch of crooks!

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ACM
,
Nov 18, 2008 8:22 am EST

COMCAST should be named CON-CAST they're doing the same to me. They're charging me $40 for the modem that was returned. If you are new customer trying to get cable/internet service, DO NOT GET COMCAST! Or CON-CAST rather!

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10:53 am EDT
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Comcast / Xfinity terrible experience

007, you must work for Comcast. I am practically a computer illiterate and I know you either (a) don't know what You're talking about; or (b) don't understand what We're talking about! I never had problems with Microsoft Outlook 2003 when I was with Bellsouth.net or MSN.

I've had problems similar to those reported here since Sept. 26. Each day a different problem, or a new problem one day, and then back to the old problem the next day. I've received different answers about what the problem/solution is, from the 7-10 Customer Service Rep Techs I've spoken to over that time span.

By talking to so many I've learned (a) eventually you'll get a more knowledgeable and patient Rep; and (b) that Comcast is having big problems with its "upgrade" to Smart Zone and they're tap-dancing like crazy to fix them.

Reps' answers range from "It's Microsoft's problem" "You need to upgrade to Outlook 2007" to "...technical issues with Smart Zone"; Or " just send your emails through the Comcast internet site, that works, so we’ve resolved your problem" to "hmmm... Let's try this." Guess they don't want to have to be compatible with older software like Outlook 2003. (More than one rep didn't disagree with me when I said that.)

My first problem was that messages just stayed in the Outbox. All day/night long. I (think) I fixed that by doing a System Restore to two weeks earlier, deleting my E-mail Account and setting it up all over again.

The weird thing is that when I send test email messages from the View and Change E-mail Accounts tabs, one day it works, the next not. And, the automatic test responses vary from day to day. One day my password was incorrect (Comcast accidentally changed it, Rep said "we apologize" and helped me fix that).

Most times the message when testing email is" "unable to connect with the server... please verify that the port and SSL information is correct." No matter what port and SSL the Reps suggest, none seems to work. Today, the Rep suggested I just send a test email directly from Outlook. That actually worked. (I'm sticking with Outlook because I freelance for several companies from different locations, so I wanted to toggle between all my email accounts.

I was trying to stay with Comcast because I got the $99 bundle - if I drop the internet the price of phone/cable go up, but my patience is running out as of tomorrow.) Tomorrow, if anything else is not working, I'm finding an ISP who doesn't mind working with Outlook 2003.

I hope this post helps someone else!

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Update by Valerie
Sep 15, 2008 6:23 am EDT

I don't understand why a customer should have to pay to have a service person out to upgrade their service. The customer is going to pay more for the upgrade so comcast is going to increase their profit. I don't have a box so I will have to wait around during their "window" of 5 hours and pay them for doing so. There has been many times in the past when I had to wait over five hours for the service person to arrive. Oh well, guess I'll have to watch comedy central on-line. I feel better now.

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Comcast / Xfinity unauthorized charges

If you have Comcast you know you pay one month ahead of time. I moved and kept my same package for $100.00 a month. My first bill in my new place was nearly $500.00 with all the transfer fees and additional fees for moving. This is a rip off. I was not behind in my payments. All I did was move. I was told by a Comcast representative, I should have terminated my service and started over. This is not only a waste of my time, but also a waste of their company's time. These are some of the most incompetent people to try and get things done. Prior to this, it took seven months to get their billing errors corrected, but billing me $500.00 for moving according to Comcast is not a billing error. Comcast is right. It is not a billing error. It is a rip-off.

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Comcast / Xfinity comcast business support business

Our business was suffering 20Kb download speed from a T1 dedicated cable.
Called Tuesday of last week to get a tech to come out, and was given a "window" period of 12pm to 5pm for them to come out. Our business closes at 4pm and I told them this, and they said they would mark it on the service report. The Tech came out at 3:55pm. Five minutes until doors close. They replace a cable from our business out to the pole, test the connection and tell us that our modem is experiencing severe packet loss. "I will have one of our commercial techs come out and replace your modem tomorrow, he tells us. But he never called it in.
Well on the day after, no call or anything from Comcast. I call them up to ask if we are still on the books for that day, and was given a window from noon to five, again. But, no show from any technician.
I called again on Thursday morning, and was told the same thing, noon to five.
I asked why I could never get one to come in the morning. THREE DAYS with little to no internet service for our business. Loss of business, loss of sales, loss of leads. Well, the weekend came and went. I called this monday morning and guess what? NOON TO FIVE!
COMCAST HAS THE WORST BUSINESS SUPPORT SERVICE I HAVE EVER EXPERIENCED. THEY WILL COST YOUR BUSINESS MONEY. POOR BUSHLEAGUED RAN SERVICE AND TECH SUPPORT.
THEY DO NOT AND WILL NOT CONCERN THEMSELVES WITH YOUR LOSS OF BUSINESS.
As of seven days later, we still have little to no internet service, and all they have to do is drive by and throw our new modem out the window, I swear I will catch it so you all can be on your busyass way..
Since BUSINESS customers obviously carry no weight with their efforts to service and support, I am fixing to drop them.

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Gr8r Technology
Snellville, US
Jan 26, 2011 4:24 pm EST

There's a solution for that. www.Gr8rTechnology.com, click on "providers", then click on "Comcast".

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Comcast / Xfinity unauthorized billing

I switched to the comcast bundle last year, ever since I did, every month my bill has been incorrect and every month I have to call and spend an hour or more on the phone trying to get it straightened out. I even had to take time off from work and spent 2 hours at their office to get it straightened out and what do you think happened the next month. 'The same thing. Now that a year has gone by my phone was termed from the bundle first... how could that be, shouldn't all of the services term at the same time? So after spending 2 hours on the phone trying to straighten out my bill again, I upgraded to the next bundle which I've had for 2 months. Since then AGAIN my bill is all screwed up where I'm being double charged and charged for a bundle I never asked for. NO ONE SEEMS TO KNOW WHAT THE *** THEY ARE DOING THERE. I need someone who is in charge to help me and no one I have talked to will give me a name of a manager or someone else who has the authority to do anything to fix this mess. My bundle is suppose to be $114.98 per month, I just got a bill for $414.00... This is the worst company for customer service I have ever dealt with... DOES ANYONE HAVE A NAME OR NUMBER TO SHARE?

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Update by Valerie
Jul 26, 2008 10:53 am EDT

Order date 5/13/2008 for service to be installed at our new house on day of move-in 5/24/2008. We were quoted over the phone when we called Comcast that activation would be one time fee of $29.95; one dvr unit is $8.95 per month; each additional tv would be $5.00 per month. The phone modem would be $3.00 per month. This is what we were quoted with the advertised 'triple play' that also advertised 'no hidden fees'.

We ordered for the living room tv to have DVR, and the two additional tvs to have standard service boxes. We also filled out rebate forms for all three services cash back totaling $200.00. These rebate forms were instructed to be sent within 60 days of installation and were to include paper copies of the first bill. We attempted on numerous occasions via telephone and internet 'live' chat to obtain the first bill so we could send for the rebate. The 'live chat' service said the system was down.

I called on the phone and was told that the bill would be 'coming soon'. 35 days after installation, on June 27th 2008, we received a bill in the amount of $539.20! They added additional fees of over $142 for 'new connect fee' ($45.95), 'HSD Install' ($99.99). I called them and disputed the bill. I was told that they would 'submit' to a supervisor, but that we owe 'about $184' and as long as we sent that everything should be adjusted accordingly.

I sent them $200.00 and I requested that I be called before the end of the week because we are on a tight budget in these economic times and I needed to know exactly how much we owe. In the meantime we filed for the rebates. No response from that yet... we sent that last week and according to the website there is as of yet no record. Then, yesterday 7/25/08..we receive a bill for $482.79!

This was AFTER we paid the $200.00. I got back on the phone with Comcast, and after being directed through three people, including getting directed to a voice mail that did not even identify whose voice mail it was, I finally spoke to a supervisor. After negotiating, I was able to have the bill reduced by $145.94. So now, we have a balance of $346.85. This will take us to August 23, 2008. Now, doing the math... the advertised 'triple play bundle with no hidden fees' has so far cost us... 1) $546.85 for the time period of May 24th to August 24, 2008. 2) Time on the phone and getting cut-off... one representative indicated that I could take the equipment to the Comcast outlet and still owe the money.

My calculations is that we are not paying the $99 a month, but even after getting credited it appears that if we average it out we are paying $182.28 a month... including the DVR ($8.95) and the additional receivers (five bucks each = $10.00). The phone modem ($3.00 monthly). So, I guess we resolved most of this this morning on the phone unless I was deceived again... live and learn buyer beware. I will find out on the next billing cycle I guess if what they say and what they print on the bill is the same.

Sad thing is that we live in a very limited area where there are few options. The other shame is that we get half the channels that we used to get for less money (through ATT uverse which is not available in this area), and the channel line-up reception is poor. I hope the elderly couple down the street where I saw the Comcast installer the other day isn't getting ripped off by this company. I have a good history with Direct TV and ATT Uverse.

I have never had this problem before with either of those companies. I see there have been a number of complaints against COMCAST. Anyone actually doing anything about this? They told me that it is general practice for them to send a bill for two months for new customers and they apologized verbally over the phone for not letting me know how much they were ready to bill us. One rep said they have a policy that lets customers know EXACTLY in advance how much their first bill will be. If we had known that amount, we sure would not have signed up for this service. What a rip-off.

Update by Valerie
Oct 07, 2008 7:04 am EDT

Unrelated to the storm- my cable (internet & tv) went out in August - it took them 5 days to get someone out to fix it. Funny thing was I could get the guide on tv but no pictures. The technician told me it was some sort of problem only on my line. I was promised a credit for the days I was without service over 2 months since the incident I am still trying to get the credit.

Related to the storm - I called when I got power because my internet was out and my TV was doing the same thing as in August - guide but no picture. I suspect that whatever the tech did in August is broken again as my neighbors all had their services (comcast/at&t etc) running including one who told me his cable never went out even in the storm. I called comcast & they wouldn't come fix my service because there was an "outage in the area". Not sure what area they mean since it was just my house.

Called a couple of days later & convinced the CS dept it was just my house - no other reports were coming in from my neighborhood. So service was scheduled - NO ONE SHOWED UP & NO ONE CALLED TO CANCEL. Service was rescheduled and ONCE AGAIN today no one showed up & no one canceled.

Comcast is able to run their business like this because there is no other cable internet provider. Get this - I tried to cancel my service today but if I do they will only give me credit for the outage up until the 24th and they will bill me for service from the 24th til today - no matter that I still do not have service.

I am trying to find out who I report this to - there has to be a federal or state agency that handles a business saying that they will charge you for services NOT received.

I am posting this everywhere I can - we all need to report this to the state.

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BARMAN
Laurel, US
Nov 09, 2009 4:34 pm EST

I am having absolutely same problem! From the day I switched to triple play bundle, all of a sudden, I have started getting hundreds of dollars bill for Pay per view. I have been calling and calling them, but the stupid customer cares just keep on talking like a bird and say that the order can be placed only through the box and they never had this issue! So basically saying I am lying. I asked them to put code, then asked them to replace the box, nothing stopped, and the worst thing is now, I closed the cable and they took the box out, but I am still getting Bill of PPV and they still don't realize something is going terribly wrong! I am fade up with them and want to switch and cannot even do that because they won't close my account unless I pay the due, which is in two months almost $700.
Which door should I Knock!

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Joseph Rossi
Morton, US
Sep 26, 2009 3:55 pm EDT

THE BIGGEST THING COMING TO PHILADELPHIA, SINCE THE DECLARATION OF INDEPENDENCE ! FASTER AND CHEAPER THAN COMCAST ! HERE IT IS CLEAR(TM) 4G WiMAX, Philadelphia, Pa, and all surrounding suburbs and regions. Clear is the best, fastest, cheapest, wireless, internet, for home, work, and mobile that has ever been released to date in the 2009 – 2010 market. www.clear.com

When I get all the products, and the network goes up Oct. 1st, 2009, I will be able to set up a time and date to personally demonstrate to you, and prove how well these clear products really are. I will still be able to explain any questions and pricing information immediately. So don’t hesitate to ask.

Read and check out all of the information I provided and listed below

1. Clearwire Communications, LLC, CLEAR(TM) 4G Wi-MAX is a publicly traded company (NASDAQ:CLWR).
2. We are a subsidiary and in partnership with Intel Capital, Comcast, Sprint, Google, Time Warner Cable, and Bright House Networks. (This means they are not competitors but owners).
3. Clear has already proven itself to be extremely successful in Portland, Oregon, Las Vegas, Nevada, and Atlanta, Georgia. Philadelphia, Pa, and New York, New York are currently launching as we speak.
4. Wi-Max is Wi-Fi on steroids, so to speak. Wi-Fi is slow, and you need to be within, yards and feet of you wireless router to get service. Wi-Max has blanket coverage for miles, and miles. No drops, blazing fast 4G broadband downloading, and streaming speeds.
5. Major advertising and marketing campaigns start Nov. 1st, Billboards, Septa buses, Tv commercials, Radio etc

GET IN NOW ! CHEAP LIMITED TIME OFFERS !

JOSEPH ROSSI
Sales Representative
Philadelphia, Pa
Jfrossi01@gmail.com

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Disgusted Comcast Customer
,
Nov 06, 2008 7:27 pm EST

I am having problems with unauthorized ppv x-rated movie charges to my bill which has been going on for months. Round and round we go. They tell me I am charging them 4, 5, 6 at a time. I can guarantee you that there is no one in my house charging them. I am the only one with the pin code. They insist it is me and that there is no possible way anyone can get into the box and use it without my permission (hacking in) and they tell me that I am the only one with the code number but yet they and every employee at Comcast can access my account see the code and change things and turn the box on and off remotely.

I have gotten my best results from the office of the President at Comcast. Their information is:

Comcast Communications
1500 Market Street
Philadelphia, PA [protected]
[protected]

Good Luck!

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Comcast / Xfinity lies and fraud

The last 2-3 days Outlook started to misbehave and ask for my id and password during a session. I changed the security settings several times and managed to get and send emails, but they bounced several times. Today I got in touch with the comcast support line (phone support) and spent about 1/2 hour getting the point across that I had tried all the things that she was recommending.

The last thing I was told before I hung up in disgust was that Microsoft had acknowledged a problem with Outlook and was working on it for Comcast. I was supposed to use the internet joke mail provided by them until Microsoft got things sorted out. I don't know for sure, but its my guess that there is absolutely no people at Microsoft working on a Outlook problem for Comcast one way or the other. I believe that they (Comcast) are just upgrading or changing something and dont want to support or deal with the issue.

I could put up with something like " you will have email back by tomorrow or this week" but to BS me with the stuff about Microsoft working on security bugs just for comcast is just tooo much.

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Comcast / Xfinity fraud and cheating

I am so sick of Comcast I could throw up. A couple of weeks ago my phone was acting up so they sent me out a tech, he did not fix my problem so I had to call them back. The next day they sent another tech out, and the problem was on the outside of my house, he fixed it. Then I got a bill for $35.00 for that first tech that didn't fix anything. I called customer service and she told me it was a legitimate charge because that first tech worked inside my house, I tried to explain to her that he didn't fix anything, and asked her if she could see on her screen that I had to have another tech sent the next day, she said "yes, but it is still a legitimate charge". She would not listen to anything I had to say. I then asked for her supervisor, she told me that it wouldn't do any good, that it was legitimate, after begging for a good 10 minutes she finally transfers me, telling me the wait time was going to be extremely long, whatever I have time. It wasn't long at all because I opted for their call back service. When the supervisor called he totally agreed with me and reversed the charges. I just can't understand what is up with those people and trust me this was not the first or last experience that I have had with Comcast. They need to clean up their act, and all get on the same page... it really doesn't matter who you talk to they all say something different.

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Update by Valerie
Sep 19, 2008 9:27 am EDT

I have been getting the run around from this horrible company since April 2008! I moved into my apartment then, and technician came to hook up new boxes. He tested all the outlets and told me there was no signal and the incoming wire must be cut, and all i needed to do was schedule another appointment to have them come fix the wire. I called to schedule and the lady on the phone told me that my apartment complex would have to schedule the wiring because they owned the building. I went to my manager and he told me that what they have done with other tenants is give them a letter with permission for Comcast to do wiring. So once I had the letter I called and scheduled my appointment to get the wiring done, appointment was set for today, from 8-11am. Of course I had to *** 4 hours from work to be home to be there for the technician. My phone rings at 11:15am (15 minutes AFTER scheduled appointment) and the man on the phone tells me that technician was mis-informed and that Comcast does not do wiring in apartments, ever. period. So why did apartment complex tell me Comcast had done wiring for other apartments? Who is yanking my chain? When I brought up the fact that I had to miss work WITHOUT PAY for the appointment, all he could do was say he was sorry. I am so sick and tired of getting my chain yanked and my money stolen from these people. SICK OF IT! I think the BBB should put them out of business.

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Emma
, US
Feb 25, 2009 3:32 pm EST

I have been getting comcast cable and internet for the past 3 years. Its the only cable company in my area, and I can't get a dish because I'm in an apartment. I also don't want internet from the phone company because I don't have a land line. So I don't have a lot of options.

Every so often, my monthly bill will mysteriously increase. I call the company and they tell me its because I had a promotional rate and the time period for the promotion is over. I believed this THE FIRST TIME. But this has happened THREE TIMES. When I told them that I used to have a promotional rate and they already increased my rate, they just say the same thing back to me. They don't have an answer. So their explanation is what? I had a promotional rate, the increased my rate but it was STILL A PROMOTIONAL RATE and then that promotion ran out so my rate increased AGAIN! That doesn't make any sense.

Another thing is, I asked two different customer service representatives at two separate times if I had the MOST BASIC cable and the SLOWEST internet, because I just wanted the most basic of both so I could keep my bill down. They told me YES both times, that I do have the slowest internet and most basic cable.

So I leave it the way it is. But with the rate increases, I finally decide to CANCEL my internet service. This increases my internet rate by 25 dollars a month, which I think is ridiculous but its worth it in order to lower my overall bill.

ONLY WHEN I SAY I'M GOING TO CANCEL DO THEY TELL ME THE TRUTH. Apparently, I didn't have the slowest internet OR the most basic cable. I can go down a notch on both of these. So that's what I did. I have a reasonable rate right now, that they claim is not a promotional rate, but I didn't think that ever so often, my rates would be increasing due my 'promotional rate' running out. That's the kind of thing that should only happen ONCE, if ever.

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pam
Hephzibah, US
May 12, 2009 9:22 pm EDT

Yes you are so right nobody at there office can tell you the same thing.They have the worst customer service that I have ever seen. With the most excuses to go with it and still expect you to pay for crappy service. They are laughing all the way to the bank on our money.

GirlNextDoor
GirlNextDoor
Monmouth Junction, US
Feb 25, 2009 3:39 pm EST

Comcast is the worst. I am always fighting with them about my bill and I always have service interruption. You MUST stay on top of your bill or they will over charge you and then say it was a promo rate. This is criminal behavior!

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Comcast / Xfinity awful company

Comcast came out to hook up new service and did the installation wrong. I had a different technician come out to correct the installation, who decided that the original work was a failed installation and wrote on the work order that there was no charge. Then i got a bill for the second installer. I called comcast with my copy of the second work order in hand, on which the technician had written "failed install, no charge". Comcast told me that they had no way to access their own originals and that the only way they could correct my bill was for me to fax my copy of the original to them; it would not work if i copied my copy of the original and mailed it to them with the bill. Furthermore, their local office is only open during hours at which i am at work already. I refused to use my time to fax something to them that they should already have. The result of this will be that have no cable service unless i go thru satellite. At this point that is just fine with me. This is disgusting incompetence on par with recent work (or lack of it) done by our congress.

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Update by Valerie
Sep 26, 2008 8:49 am EDT

Signed up on prepaid calling over 2 weeks ago, and I still cannot receive calls from the jail facility where my son is at. Called again on 9/22 and again on 9/25, just to be told again that the phone block should be clear within 2-24 hours. I still am worried that it still won't work by tomorrow. The facility I'm trying to get calls from is the Harris County Jail on San Jacinto Road. My phone company is with ComCast. I have explained all this more than once with the pay in advance company.

Update by Valerie
Oct 09, 2008 10:13 am EDT

My hd feed goes out all the time. When I call, I am on hold for at least 10 minutes (like tonight). When I finally get a customer service rep, I am offered to pay additional money to fix their product which is not working. (HD DVR box) I already pay close to $200 per month for a static-ridden phone, internet, and cable.

When I DVR shows, I go to watch them only to find out the hd feed was disrupted and they have a messed up picture and bad sound. (I have exact dates when this happened- at least four times). When you call they are incredibly rude and only want to sell you more services.

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Diana
, US
Jan 27, 2009 10:36 am EST

So, I'm sure there are several reports on here for the scam artist also known as Comcast. Let me tell you my story.

My family and I signed up for Comcast's 'triple play'. Phone, internet and cable television. We got a 6 month promotional deal. It was great. We had free on demand, etc. Before our 6 month trial was up, we called them and told them we wanted to down grade our cable to basic only. We didn't want to pay those outrageous prices once the 'promotion' was up. They took the information and confirmed. The next bill we got, they HAD NOT adjusted what we requested. Our bill was for well over $200. We then called Comcast, spoke to a very nice gentleman who apologized and told us to only pay what our new service required. We did that.

Next month comes along. We get our next bill. Guess what?! Now we have a past due balance of the difference we didn't pay on our last bill. (Because we were told it was their error and we didn't have to) We called again. This time, a very nice woman told us she saw the error, was taking it off of our account and our billing would be right after this. She also saw that we were not on a bundle deal. She told us we should be on this so called bundle deal and readjusted our account.

Next bill comes. AGAIN we have a past due amount and now it says we must pay in 10 days or our service will be interrupted. Are you kidding me?! We called AGAIN. This time, the gentleman (keep in mind we've now spoken to different people every time we've called) and he said he would adjust it and have a manager call us since we were having such a hard time with our billing. The manager did finally call. 5 days later, on a Sunday night while we were out. No message was left. All we had was an 800 number on our caller ID.

We called back one last time. This time we were not as pleasant as we had been the previous 4 or 5 times. We didn't get anywhere. It was 'pay the bill or your service will be cut off'. I now owe Comcast over $300.00. Most of this bill is the 'past due' balance for something we never had/have nor will we have in the future. We are going to pay it and then get the hell out of dodge using Comcast. I can't believe 4 different people told us they got the error fixed and each bill after that was never fixed.

I am so tired of huge empire companies doing whatever they want. I saw a news report about a month ago regarding Comcast. Some poor sole was being charged a $2000 bill by Comcast. WOW. How does this company get away with all of this?! I'm paying for something I never had. Pure profit for Comcast while they run to the bank laughing.

It sickens me!

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Louis
, US
Mar 31, 2009 7:13 am EDT

Since March 2003 I've been a Comcast customer. I subscribe to the most basic level of service. Note: I do not expect inferior service because of this, but Comcast seems to have a different opinion.

I have never received the channels Comcast advertises as their 'limited' cable service. I have called several times over the years and have run the gamut from 'Sure, someone will be out there tomorrow' to 'Well, you get SOME channels, right? So, shut up.' Most of the time no one ever shows up for appointments. Once someone did after I blew up, but they restored the cable attachment, not the channels I've been paying for.

I turned my TV on one day and found the channel replaced by a notice that I would have to call Comcast for a 'digital device' if I wished to retain the channels I had. If I didn't, I would lose even more. I knew this couldn't be the analog-to-digital issue. Afterall, Comcast had been advertising for over a year that if you were a Comcast customer, 'all you have to do is relax' during the swithover that would have everyone non-Comcast scrambling in frantic haste.

I called. I was told that if I wanted the channels restored to my already truncated service, I would have to pay another $50 a month. I have become partially disabled and unemployed. I can't afford another $50 a month. I was told that in a couple of weeks more channels would disappear and I would be left with channels 2 through 30, but the monthly bill would be about $8. I said I've never had 2 through 30 and have complained about it repeatedly.

No response.

I e-mailed a lividly angry missive to Comcast's customer service. The next day the usual chirpy little stooge called and said she'd send someone out to make sure my reception was corrected and she'd credit me the month of May (this is March, now). She touted the skill and knowledge of the rep who would be sent out in an effort to change my opinion of Comcast. 'This will be the best of the best!'

The guy did show up, which is unusual in my experience. He spent 2 hours fussing about as I told him there was nothing wrong with my equipment. He called several colleagues for help, but no one knew what to do. He delved deep into my TV system where I've never gone before. He did find some filters that marked some channels as 'analog' and turned that designation off, but on several, the 'analog' kept returning. Finally he said the problem is a Comcast, not on my end. He did remove all the other channels I'd been warned would go away in April.

So, he removed more channels than he restored, I still don't have the service I've been paying for for the last 6 years. And, oh yes...I received a bill today for the next month. Not the $8 I was told would accompany my reduced channel lineup (even though the reduced lineup is more than I currently have), but the full price I'd been paying for years and years.

Comcast should reimburse me for 6 years of faulty service. Will this ever happen? NO! Comcast has provided the worst service for the longest time of any company I've ever been involved with. If I weren't disabled and poor, I'd get DirectTV or the Dish or SOMETHING. Even with the complaints about them, they couldn't be worse than Comcast.

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7even
, US
Aug 15, 2009 3:43 pm EDT

Cable box has been making odd noises, and there where suposed to be here this morning to replace it. After several phone calls the said that the tech would be here by 1:00. Now, as it is 3:00 that he may be here by 5:00. They promised to take a whole $15 buck off my bill for wasting my Saturday! Still ain't seen nor heard from them!

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pam
Hephzibah, US
May 12, 2009 9:09 pm EDT

Comcast is the worst for everything that they try to do. Yes very much lack of customer service. They billed me for a service call for the same problem that I have had for 2 years and they can not fix yet. Now I have to have them back out yet again to fix them same problem that they can not and have not been able to fix in 2 years.

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10:53 am EDT
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Comcast / Xfinity ### customer service

We disconnect digital cable service on 8/20, and received our bill for the usual amount in full due on 9/13. When I called on 8/29, customer service said it didn't go thru. When I asked, the person on the other side of the phone became curt. I was then transferred to service and the guy said billing should be adjusted by next week.

Since it was Memorial Day holiday the following monday, I called 9/2 and when I asked, the person in customer service said, 'it didn't go thru - it was requested on 8/29'. I asked if the request for cancellation didn't go thru or if billing wasn't adjusted? She sounded very irritated and said in a huffy voice, 'billing hasn't gone thru'.

I then had to ask when would it be completed. She grunted and said, 'if you would, call back tomorrow.'

Really crappy customer service; bad attitude when all I wanted was to find out how much I owed for September.

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unbelievable
Maple Shade, US
Jan 16, 2009 1:08 pm EST

Comcast has the worst customer service for sure.
the guy who sets up the cable box or whatever that is we need to be renting the whole time was rude and arrogant as hell.
we were supposed to get a discount deal for some kind of campaign they had at the time and when we received our bill we were over charged.
we were able to see adult channels which we didn't even ask for and wasn't supposed to be in our package and had to call them and change package twice because they keep making mistakes.
they have so many different packages which are very confusing to customers..
we called the customer service to have them send us a list of channels we can receive with what package. the guy we talked to sent us the list via email, we tried opening it with 2 different PC it didn't work.
we emailed back the guy explaining the situation and he never got back to us.
we still don't know which channels we are supposed to be receiving and how much they are for how long (since they have this free movie channels for so many months or first 6 months so and so channels free crap deal )
i will give this company a 5 million thumbs down.

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J
5:48 pm EDT

Comcast / Xfinity internet

Comcast is selling the Blast broadband package as part of a tiered broadband service. I can prove that Comcast is unable or unwilling to provide anywhere near the speed being advertised on the Blast Tier. I have a month's worth of Blog entries, and growing, including screenshots of speed tests and telephone recordings with the abusive Comcast monopoly as proof of this Comcast consumer fraud. My Blog is at Tuxwerx, http://www.tuxwerx.com/Blogs/
If you decide to sue Comcast you can use my screenshots and data to demonstrate Comcast's fraud in your own cases.
Do yourself one HELL of a favor and DON'T have a Comcastic day!

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1:49 am EDT
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Comcast / Xfinity my bad experience

I recently switched my cable service from WOW to Comcast, and boy was I pissed when I tried to get some help by phone. On 09/30/08 I was surprised to find that the help button on my remote did nothing. My first phone call was a useless person who kept repeating the same thing over and over, but could not answer specific questions like "Which button do you press to do that?" When I asked to speak to a supervisor or someone who knew a little more than how to read from the prompter, I was put into a holding pattern on the phone. So I recalled, this time Kelly was a little more help. She told me she didn't know how to do it, but she'd call back. Never did. How do you spell $225 a month? Oh, and I also paid $120 to get the service installed and got no manuals, and one of the remotes wasn't even set to one of the TV's. I'm pretty sure I've made a big mistake. WOW keeps calling me, so I'll probably call them back.

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Update by Valerie
Jun 05, 2008 1:23 am EDT

I have been with Comcast for the past 4 years and their customer service *** or lack thereof. I am in the process of finding another cable/internet company in Knoxville, TN but they seem to have a monopoly on the market. During the month of April, I had several problems with my internet service and a tech had to come out several times. The company gave me a 20 credit. When I called in to pay my bill, I was told that I had a negative balance because there was also a 124 credit. I naturally assumed that they gave me a month off for all the hassle. NO WAY! I received my bill this month and it has 2 months on it. I have talked to several customer service reps and a manager...nothing. I was told it was a mistake and that they couldn't let me have a month free because it was warranted. BS!

Update by Valerie
Jun 09, 2008 5:46 am EDT

Hello Ladies and Gentlemen. I see that I have a support group here who may share my concerns and maybe we should all file a class act lawsuit in which I am willing to fund if necessary. I called Comcast Last year to get hooked up and they said it would be $600.00 to run 300ft of cable. I then proceeded to show them another route and they said " OH YEAH" like idiots. After getting it hooked up for nothing they left an exposed terminal on the side of a pole for the world to see and hook up to. Indeed one of my neighbours hooked right up to it stealing my business class. I called and made a complaint and they finally came out and cut the line 45days or so later. They left an exposed line laying there on the ground. The neighbour then reconnected what seemed to be an exact match from Comcast leading me to suspect he had a friend who worked for them. I just cut it last night and I’m removing it from the terminal tomorrow and going to put the terminal on a pole with 50, 000volts running to it and a camera lol.

Ladies and gentlemen that is just the beginning. They still have yet to bury my lines as they run from my shop to my office. 4 months ago my IP gateway crashed and I called them. They sent a Guy out who said hey I’m sorry I’m not a tech I’m a Maintenance man. I had to show him the issues and diagnose the issues myself and request that he go back to the office and get a new Modem. He did so and my problem was solved and THEY GAVE ME THE WRONG GATEWAY IN THE FIRST PLACE. Online support team said they did not support the Gateway and I said «Well your tech brought it to me so explain that». They apologized and did nothing to my bill to make up for the incompetence of their techs.

In conclusion (PLEASE READ)

3 Days ago my New IPGateway made by Netgear started crashing for no reason. My PS3 said contact the manufacturer so I did and they said they could not support the product because they had a contract with Comcast stating not to. I couldn't believe it. So I then called Comcast and even they said they also could not support the product and would send a replacement in 4-5 days. DOES THIS MAKE SENSE? I proceeded to tell them how I seem to know more about their products and services than the actual people they have working for them in person and by phone. I went straight out and bought a new Modem for myself and when I got back I sat on hold for 1 hour and finally got someone on the line. After a very long hour of conversation and 3 transfers I was notified that «I’m sorry Sir, We do not support any modems from the local sores in your market area". OH YES! I was outraged. How can a Modem at Wal-Mart or any other store say right there on the Package. "Easy Installation-one phone call to your Internet Service Provider completes the setup". NO IT DOES NOT! Because Comcast does not support Modems that you yourself can purchase. Only what they can give you. THEN WHY WASN'T I NOTIFIED OF THIS? And how can a company false advertise this on their label in stores without knowing they would get a Lawsuit. I asked for a phone number to speak to a high end representative of the company and she informed me that there was no such number available.

Ladies and Gentlemen this is a major monopoly indeed and we should file suit.

Thank You for your time and Oh yes if I could get any other type of high-speed for my business then trust me I would have already. So basically they have this area on Lockdown and it's illegal.

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2:31 pm EDT

Comcast / Xfinity fraudulent use of my debit card

Someone used my debit card number to pay their cable bill on line. I have tried to get a hold of Comcast but they are giving me a hard time because this company is not in my area. Lorain, Ohio. I have repeatedly asked for the billing office or the main office to try and find out who used my card. I would appreciate someone contacting me because this person or persons stole $221.30 from my account. My card number ends with 6589. My phone number is [protected].

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

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