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Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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11:09 am EDT
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Comcast / Xfinity billing errors

In Sept. 2010, Comcast overbilled my account for 3 times their new normal basic cable fee ( 3 x $49.99= $49.97). They charged me 3 x $ 49.99 for 3 cable boxes. I called and spoke with Shannon on 9/13/10. Shannon said that a mistake had been made on my bill. He told me it was not right that I was being billed 3 times the basic service charge for 3 cable boxes. I told Shannon that I had not received any notice from Comcast that they were going to do this. Shannon told me to pay $20..01 for my Sept. Bill. I paid the amount Shannon instructed me to pay, and on my Oct. bill, I noticed that I was still being overcharged at 2 times the 49.99 charge. Shannon told me on 9/13/10 that I would receive a credit for $196.73 on my Oct. bill. I only received a credit for $98.37. Comcast is now saying I am delinquent in paying these unpaid past due overage amounts. They are saying I have to pay a 10% penalty on the unpaid amount. My current bull is now $250.85. My previous monthly bills for both basic cable and basic internet service was raised in June 2010 from $77.57 to $109.07 a month. Comcast did not provide me any notice on this monthly payment change. Now it looks like they are trying to double my rate withought proper explanation again. As Comcast originally admitted that the overcharging on my account was their error, they need to fix the error and correct my current bill.

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Comcast / Xfinity comcast ripp-off and extremely poor customer service

Comcast sent a letter of promotion to switch to high definition in Feb 2010 and i called for the promotion. Then they scheduled appointment for installation. they showed up with a wrong digital device. I called back the next day and they promised to send another technician with the proper device. But no one ever showed up. Then they increased my bills few days after that to $120 while the promotion was just $69. I called several times and could not get anywhere but since then my bill was increased for about $10 every month. I have been their customer for 8 years now and can't believe they rip me off like that. Today (1014/2010) my bill jumped to $156 without prior notifications. I disgust them and would like to do something about that.

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4:23 pm EDT
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Comcast / Xfinity economy protection guarantee/early termination fee

Due to a change in company direction, one of our locations is closing. I called the customer care center to close this account on Oct 12th and was told that unless I provide articles of corporate dissolution we would have to pay over two thousand dollars in early termination fees. I explained to the representative that our corporation is not closing, just our Westminster location. She insisted that we must pay these fees regardless. Needless to say, I am shocked, disappointed, and very pissed off.

In brief history we have been loyal Comcast customers for years, this location began with standard internet service provided by Comcast in 2007. In 2008 we upgraded our account to business class internet service. In 2009 I was approached by a business class salesperson, Rosin Nicholas, with the opportunity to cut our current costs by adding phone service. We also added this service to our other location in Frederick, Maryland.

The length of the contract was a concern, 36 months, but I was assured by Rosin that if we closed our store (as written on our contract, see attached) that we would not be charged the early termination fees. To prove this fact, she included the “economic guarantee” and that our early termination fees would be waived if our business location closed. Our contract does not state that our corporation must be dissolved in order to terminate the contract without fees, just that the business is closed. I specifically asked at the time of sale about this exact circumstance, knowing that we would never completely dissolve our corporation even if we closed our Westminster store.

In no time in history would an “economic guarantee” be more meaningful. It seems that this was just sales gimmick.

Back to our conversation today. You indicated that I must request a waiver of these fees to Comcast corporate. As per our conversation, I am to provide a notarized letter from our business CPA indicating our account number, address, business name, and contact number, and explanation that our business location is closing and is no longer able to support current Comcast services. You were to fax the proper paperwork and letter requirements. Attached is the information received, which does not correlate to the provisions requested in our conversation.

After digging through our old files, I have located our original paperwork as supporting documentation. I tried to contact Roisin by phone but per her voice mail, she is only able to take phone calls between the hours of 1-2:30.

It seems that the “Customer Loyalty Department” is more concerned with gouging current customers and tricking new customers rather than providing ethical business practices to truly grow customer loyalty. What a joke.

The only person who has been helpful in this process is Joyce Hatcher. She agreed to sit on the phone while I spoke to you about ending our contract. I am glad that she was there as a witness to what was promised over the phone as she agrees that the paperwork provided does not correlate.

In addition, when I called the business class support center I was told that my account was already closed. Reading the paperwork, the paperwork must be filed within 30 days. Your prompt reply is appreciated.

This letter is CC to Joyce Hatcher, Business Class Manager as well as Roisin Nicholas, Sales Representative.

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Gr8r Technology
Snellville, US
Jan 26, 2011 4:26 pm EST

There's a solution for that. www.Gr8rTechnology.com, click on "providers", then click on "Comcast".

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Comcast / Xfinity destruction of property

To Start, I am not a customer of COMCAST Cabe! I just happen to have a cable hub in my front yard about 10 feet in. Almost two weeks ago, some contractor working for COMCAST cable, dug through my sidewalk area and up into an through my yard to connect service to my neighbor across the street. They never put any notice on my door or left a note. I happen to have an in-grond irrigation sytem and they cut through the system in at least two sections! No way they ould have done this with out knowing it. They got in their truck and left. I called COMCAST that same day and filed a Damage Report and received a reference number. I was told that a supervisor would call within 3 days. On the forth day, when I didn't get a call, I called them again. Same story, same results. No return telephone call. A called again on Friay and was connected to RUDE cusptmer service rep who kept me on hold for 20 minutes and then hung up on me. Still after a week and a half, no call from COMCAST cable company! Horrible customer service. Now I'm conacting our local Cable Commission and then an attorney!

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Comcast / Xfinity account

I will try to make this brief: I have been a loyal comcast subscriber since february 2007. I have never been late on a payment, I have direct payments made through american express, my payments have never been late. For the past week, I have been getting calls on a daily basis from a collection agency called credit management [protected], I spoke with one of the collection agency's representatives, the woman told me that I had an overdue bill from comcast for over $400.00, she said that my account was closed this past march, she also stated that I have not yet returned any equipment to comcast and did I plan on doing so. I calmly asked the woman, how could I have a past-due bill when I have automatic payments made through my american express and how could my account be closed when I now currently have comcast phone, internet and cable television? She answered - "sir, I am calling to collect a debt that you owe comcast, do you plan on paying this debt?" I then said that I would get my american express statement and for her to please wait on the line, it took me less than 30 seconds to get the bill, when I got back to the phone and said hello, she had already hung up on me. Imagine, a collection agency hanging up on a call, I thought it was usually the other way around. To make a long story short; after numerous calls to comcast, speaking to overseas reps (Comcast keeps assuring me that my account is current and I have never had a late payment or failed to pay) , I still keep getting the collection calls. I am left with no choice but to march down to the local comcast payment center tomorrow and cancel my subscription, call the better business bureau, maybe even contact a lawyer to sue comcast and the collection agency, but definitely I will cancel comcast and hook all the televisions in my house to the antenna on my roof, get a different phone service and internet service. Any one know a good company that I can go with, or have they become obsolete? Phil from the hill

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Comcast / Xfinity hidden charges and unreliable internet

I just subscribed to Comcast on their $29.99/month promotion for 12gb. I thought it was a great deal and so I switched to their service.

The first issue I had with them was when their first scheduled installation did not arrive in their specified time frame at all! I had my roommate stay home for those hours for no reason.

Then I got my bill claiming that I owed them $190. Of course I thought it was some simple mistake, but as you have probably read, their customer service is HORRIBLE and I had to wait for a long time to speak with a rep. The first one was decent and said that she'd credit my account $59.90, since they charged me $59.99/ month instead of the promised $29.99 (This rate took me so much trouble to secure in the first place even though it was a widely publicized promotion). But then, where did the other charges stem from?

a) Modem Rental ($5/month - fine)

b) Installation Fee ($25 - fine)

c) Modem 'SiK Charge) ($25 - ?)

d) Unreturned Equipment ($25 - what? the rep can't even explain this)

All in all, it has been so frustrating dealing with them. I tried contacting their reps online and through the phone, and I get upset just thinking about all those hours gone to waste without even coming to a resolution.

The icing on the cake is that internet has been dropping in the past few days. I had to call a technical service rep to fix this issue yesterday aside from the dubious-bill-charge calls. Oh, and my internet just dropped three times in the past two hours. No big deal...

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Comcast / Xfinity scam

I cancelled comcast for a better deal . They were upset do to the fact I didn't contact them first . The thing is I did and was told they do not price match . I asked for a final bill . They sent a man out to get the equipment which was 40 dollars. They sent me a bill including the 40 dollars that was supposed to be subtracted when it was returned . I sent them a letter with the paper the man gave me after he took the boxes .They still will not deduct the 40 dollars, even with proof .I think these people are a bunch of arrogant ### that thik the law does not apply to them. I would rather not watch TV if they were the only cable company left in the world .They are *** and make too much money for what they do .They sent me a collection letter stating that they will put my bill to the credit companies . It's hard to deal with bottom feeders that do not take the time to acknowledge people and there rights . So, screw them they are useless and not very smart.

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Won Jun
Ellicott City, US
Jul 10, 2009 11:56 am EDT

I moved a new apt and transfered my comcast service. The comcast service and their technician told me no charge for transfering account before the transfer, but now they sent me the bill 77.41$ for transfer & activation fee. When I called the service center, they said, sorry! they can't avoid it.. This is the biggest scam company in the State.

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Jagg2000
, US
Dec 02, 2010 1:53 pm EST

I have been a Comcast customer for probably 18 years. 13 through my condo which I had no dealings with, but 5 since I purchased my home. For the most part things were fine, despite the fact periodically they raised the prices or required new equipment without letting me know. On several occasions I considered switching but figured the energy in switching wasn't worth the increases.

On 8/24/10, I contacted Comcast to see about having my bill reduced and possibly add DVR service. My friend contacted them and had her bill reduced by about 20% but of course they never do that without you asking for it. Increases are automatic, decreases you have to 'beg' for. In any event I thought it was worth a try, but also thought it was time to get on the DVR wagon.

I entered into a Chat session with an associate and we discussed the options. Of course they were very polite. Little did I know I was entering a state of 'false sense of security.' I figured I had our transaction in writing so if anything went wrong I had 'proof.' Additionally, it allowed me to do other things. Now despite the fact this took an hour and a half (which is too long in my opinion for a consumer or for a company), I went away with a secure feeling that all was set. I triple verified the prices and asked all questions under the sun.

Now the nightmare begins. For the last two and a half months I have nothing but headaches. Firstly, they never showed up for the appointment that I took 1/2 a day off work for. When I contacted them, they didnt have it in the system, despite the fact they had the upgrade. . .but no appointment? We rescheduled, got a credit for the appointment. Then they didnt show up for the 2nd appointment. When I called to find out what was going on the hold message stated, you have an appointment for the 11th (it was the 4th and it was supposed to be at 11 am) The woman who came on said yes I see notes for the 4th, but maybe since it has passed it kicked it to the next week. Long story short on that, when I got the dispatch manager she told me that person lied. I wasnt in the system! What the @#$%? She was rude, and when I called her out on that and what I have had to deal with she changed her tone.

A tech showed up at my door 30 minutes later. Finally!

Then the next phase of problems started, my bill was all wrong, the prices quoted where not honored and the install credit wasn't there. When I e-mailed to inquire they told me they said we don't see those prices. . .so sorry. After a solid week of e-mailing I got a supervisor call.

He was a bit snippy with me at first and when I didn't back down he finally listened. He too told me that he doesn't know what I am talking about those prices aren't in the system and never were. I said, as I said at least 10 times, I have it in writing. He said 'oh, well' send it to me BUT it doesn't mean we can honor it. I said really? So your sales person quotes a price, gets me to agree then you won't honor despite having it in writing? He said I'll investigate. Well after about 5 minutes he called me back and changed his tune. He agreed to honor the price and said I should see the changes on my next bill.

So the next bill I checked. And sure enough the credits were there, plus the price adjustments except for one. My internet was supposed to be 24.99 for 12 months not 6 months. So they, mis noted. Also there was this new charge for $7.50 for an additional outlet. That charge was never disclosed or quoted. When I inquired about it they said it was because I kept one of the once FREE digital boxes when I added the DVR. I explained I didnt know that, and I put it in a spare room just because. They should have told me. Why would I pay 9.99 for DVR and 7.50 for a spare box? They said I needed to initiate a chat and have it removed.

Oh yeah and the 24.99 for 12 months never exhisted so they wont honor it. So again I started a chat session and there they told me that A. they can't honor it. When I told them I have it in writing, get me a supervisor, they said basically oh-well nothing we can do and no we can't transfer you to a supervisor. On the 7.50 charge, they changed their story. It is now a fee to get the DVR service. Well I am already paying for the DVR serviece and I was told there wasnt an equipment fee. Yeah, oh well, if you take that off you wont get service, even though I am paying 80 dollars for service, if I dont pay the 7.50 I wont get any. WTF?

So I decided to write the same supervisor from before and explain the situation again, with all in writing. He has chosen to not respond to me this time. No phone calls no e-mails. I so want to send this to the newspapers. It is wrong. They quote, get me to agree then change EVERYTHING and honor only 80% but after I have to fight for 2 and 1/2 months.

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Allan22
Dallas, US
Sep 30, 2010 1:17 pm EDT

for what its worth, they cannot hurt your credit rating. they can send you to collections but the credit companies will not take their claim and apply it to your credit history or score...best of luck with them - i agree they are terrrible...

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comcastsucks99
Allentown, US
Mar 20, 2010 4:06 pm EDT

I called up for one of their deals on a tv advertisement and was told that the deal did not exist even though I had just watched it five minutes before. I signed up for the service anyway at a higher charge. When the ad came on again an hour later, I called up again and they said they would fix it. Several weeks and many phone calls later, it was fixed, but...

I had to pay $175 to have them come out and hook it up (even though I insisted that I could do it myself) plus the $5 router rental that was not listed in the ad but they insisted I had to pay for. I came in and found that the representative had gotten on my computer, hooked it up online to the wall (not the wireless I was paying for the service and installation on), gone on facebook (yeah, I pulled up his facebook account because the ### left it open) and then just left without finishing the job. Several phone calls later I hooked it up myself. I demanded that they credit the $175 but they refused. It gets worse...

I got two bills within the first month. I called up and stated that I would not pay a month and a half in advance and I would pay the one bill on the next month's due date (September's due on October 15). I continued doing this until this month when I noticed that my amount due and amount owed didn't match and that there was an "unbilled" amount of $7.95 listed on my bill with a misc of $8.34. I called and asked what was going on and was told I'd been getting late fees every month for not paying on time and in full. I went round and round with two reps and one supervisor about how I was told this was acceptable that I pay the monthly amount by the next month's due date instead of an additional month in advance and that it shouldn't say "unbilled" if it's being billed. I was called crazy and told it wasn't showing up on the bill that I was looking right at during the entire conversation. I was told by the supervisor that "representatives cannot make the type of arrangements to allow you to avoid late fees". So the supervisor herself admitted that they cannot stand behind the promises of comcast's "customer service". I cancelled. They don't care. They said they're going to take my $31.26 in late fees and put it in collections and then on my credit. I said I and my family will never be customers again. They still didn't care. I told them I'm never going to use their shady company again and I mean it.

Their customer service is a joke. I asked to speak with a manager and was told I couldn't. The fact that they are all foreign and hardly speak English isn't helping matters any. There's a lack of communication not just because of the language barrier and culture barrier (I'm pretty sure they hate me for being an American), but also because they have obviously been taught that the customer is wrong or lying and to do everything they can to screw the customer over more. I've worked in call centers before and would've been fired on the spot had I spoken to any customers (even the irate ones) like they spoke to me...and I was calm the entire time just trying to get them to understand what I was saying (because you usually catch more flies with honey).

I'm calling corporate on Monday. The number online is listed as [protected]. Hopefully they speak English and are able to at least listen to me when I explain that I paid the full balance prior to the due date each month and therefore shouldn't be charged a late fee for arranging in advance not to pay more than one month ahead.

This company is filled with scammers. Just google "comcast scam" and see all the other people who complained about similar things!

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Comcast / Xfinity - 200 gift card

I signed up for Comcast Triple play in May of 2010. I did not receive my 200 gift card from Comcast. I contacted Comcast numerous times and was told on 4 seperate occassions the following. 1. I need to be on the program for at least 3 months before they could send me a gift card. 2. Three months later I called and they say I should be recieving it 2--5...

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12:12 pm EDT

Comcast / Xfinity runaround

Well I ordered up cable TV and High speed internet. We set up a date for them to come install it in my new apartment. I go off to work and i get a call from Comcast saying that they cant get in, and they need to redo the install date. I call my fiance and ask about why he wasn't let in. She sed he never came! I called them back and sed he wasn't there there like we are sorry let get you a new install date I sed sure thinking a close buy date. Nope its like 5days from the old one. So today roles around and he is sapost to be here between 7-9am I get a call at like 8:30 saying the technician cant get in. I look out the door there no one there! I look down to the main door for the building and still no one is there! I told them no one is here. Well turns out wrong building on the order form he by the office! I tell them that they say I need to get the address changed so I call customer service. They end up shutting down my account making a new one and guess what? A NEW INSTALL DATE! In order for me to keep my new job I need internet, well looks like comcast might have screwed the pooch for me on this one!

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Comcast / Xfinity was overcharged and than tricked into a new contract

was overcharged $300.00 called customer service they said your year bundle service was over 2 month ago, so this are regular charges man with name Jesse told me I have only to pay $163. 86 to bring the account to a 0 balance I paid directly via debit card the amount

I renewed my contract and the new bill came old charges all still there I was lied to trick me into a new contract COMCAST IS A RIPP OFF COMPANY.

I called and they told me sorry for the miscommunication! be careful record your conversation

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GeoRXT
, US
Aug 01, 2011 1:56 pm EDT

I have called TWICE to cancel cable tv services and yet I am still being charged for them!I have sent numerous emails directly to Comcast service reps to no avail! I am canceling their internet services too. Lets see how long THAT will take.

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jseven
Huntsville, US
Feb 19, 2013 5:12 pm EST

I was offered a new promotion and was unaware that it was part of a two year contract. When I tried to downgrade my services, Comcast wanted to throw a $130 fee at me for breaking a contract. After I an hour or more on the phone with them and asking them how it is legal to bind me to a contract that I was not aware of, they finally waived the fees. I have been and am still disappointed with Comcast. Too bad they are our only option for internet where I live.

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Comcast / Xfinity no refund / unauthorized charges

This horror story involves a series of errors Comcast made. I called on May 27, 2010 and cancelled all Comcast services. At the time, I was told we would receive a refund in the amount of $120.30 within 3-6 weeks. We still await this refund as I write this, almost three months later, despite many, many phone calls, misinformation from varied Comcast employees, and tremendous frustration on our part. In fact, Comcast last week promised it would arrive by Wednesday. I was told this at least five times by three different Comcast reps. When it did not arrive, I called and was told that, in fact, it would be here between Wednesday and Friday (this was the first mention of a Thursday or Friday arrival – and at least the 14th phone call regarding this matter). Even more alarming, despite the cancellation, Comcast initiated an electronic funds withdrawal from our checking account a month later for almost $300. This unauthorized charge to our account was well after our service was cancelled, and after all Comcast equipment was returned. Even worse, Comcast never provided notice to us that it was going to, or in fact did, remove these funds from our account. As a result, our account was short the following month and we were charged overdraft fees resulting in an additional $408.00 billed to our account.
Despite our efforts, the bank is only willing to waive $70.00 of these fees; we were directed back to the responsible merchant (Comcast) regarding the balance. As such, Comcast’s series of errors has caused our family direct damages in the amount of $727.77. Comcast is responsible for reimbursing us not only the original refund amount ($120.30), and the erroneous charge in June ($269.47), but all incurred bank charges due to the unauthorized taking of our funds ($338.00).
We were loyal Comcast customers for almost five years. During this time, we never missed a payment and always paid on time. The way this situation has affected our finances, with little or no sympathy or action on Comcast’s part, is both disgusting and disheartening; at a minimum, it is actionable. We will have to see how all of this plays out, but I will avoid all things Comcast from now, and strongly suggest everyone do the same. This is no way to treat customers, and enough is enough. If you have experienced anything similar, post and let everyone know. I smell class-action suits in the air!

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Update by so horrified
Aug 30, 2010 4:13 pm EDT

i am happy to report that comcast FINALLY paid back the money they owed me. while i appreciate that i was able to find ONE person over there to do their job, it stinks that it took SOOOO much work/effort on my part -- to get what was mine in the first place. i still hate comcast, but at least i can be done with them for once and for all!

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Comcast / Xfinity cable goes out all the time for 3 months now.

I got my service with Comcast in February 2010 after moving into another house. My problem started in June 2010 when I lost have the channels I had been getting. We have one box on the main TV and then just regular cable for the three TV's upstairs (just basic cable for $26 a month). When we lost the channels I called customer service and they said if you want the channels you had you will have to up your package, so I did and now it is costing me $39.99 for 6 months and then goes up to $74.90. After I did this none of the TV's upstairs would work. I ended up having to get adapters for each TV. For the downstairs TV with the box it started going to a blank screen with an error code of S0A00 saying "One moment please, this channel should be available shortly". This would happen all the time. Staying on for 5-10 minutes and then blinking out again. I called customer service and they resent the signal to the box. This did not fix the problem so I called again. They decided to send a Technician out to the house. The Tech couldn't find anything wrong inside and of coarse the problem didn't happen when he was here. Then he left. The problem continued so I called again. They sent out another technician. This time he looked inside and outside on the pole. He couldn't find anything wrong and said he would have to put in a maintenance ticket. Well two weeks later I called again as the TV was still blinking out with the same error message. They put in a ticket for another Tech to come to the house. This time I drilled the Tech after he messed with the TV, went into the attic and looked at the boxes outside. Come to find out the we aren't the only ones having this problem and he has been going house to house in our area. He said the problems were on Yeager Rd., Dorsett and even on McDuff. That neighbors would even flag him down when he was at another house. He said he was going to put in a maintenance ticket and they will, have to respond to the ticket within 24 hours. He gave me his cell phone and told me to call in 3 days if the problem was still going on and he would find out about the problem. So I called 3 days later as the problem didn't go away, left him a message and he never called back. So we were watching TV last night and for an hour the cable would stay on for 1 minute and then bleep out for 1 minute. So now I am really getting upset as my problem still hasn't been fixed since June. I call Comcast again. I told him to pull up my record and read it and you WILL KNOW WHY I AM CALLING AND I WANT IT FIXED NOW! So he reviews it and ask "When the Tech's have come out has anyone ever replaced the cable box that the TV is connected to"? I say no. He said "I'm 90% sure that if we replace the box then your problem will be fixed". I said to him that this would be fine but this is your last chance and I am going somewhere else and that I am sick and tired of yawl saying it's going to be fixed. He's says I understand. Let me set up a ticket for a Tech to come out with a new box and exchange it. Then he comes back on the phone and says I can't schedule a Tech to come out since you are behind one month on your bill. I told him why do you think I haven't paid it. I keep being promised that this is going to be fixed. Now I am getting upset so I told him according to the Consumer Protection Agency you are to provide a service and I provide the payment and I am not getting the service that you are suppose to provide. He says let me talk to a manager to be sure. He comes back and says I am scheduling a Tech to come out. So a Tech will be here today 8/25 between 2pm-5pm to bring a new box. So we will see if this will fix the problem. I did ask him about the maintenance ticket that was opened two weeks ago and he said it was still open and nothing done with it. He said maybe each of these complaints is having to get a new box and that may be why it is still open. So my final words on this is if the box doesn't fix the problem then I am going with another company. If the box fixes the problem and they don't give me some kind of credit for me paying for a service for 3 months and not getting it then I am going with another company. I can't be the only person in Douglasville, GA frustrated with Comcast.

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Update by Tambo1969
Aug 27, 2010 9:51 am EDT

Well...Comcast replaced the box and guess what started again today. I am sick of Comcast and their promises to fix the problem. I'm gonna have to find a new service

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freecase96
jamaica beach, US
Mar 16, 2014 1:50 am EDT

Same here in texas every night everywhere in my neighborhood from anywhere from 12am until up to as long as to5 in the morning i will defenitly spread what you say about the consumer laws and not paying if they dont hold up there end of the deal. Im sure there will be much switches. I am also an editor of a local paper and this topic will defenitly be brought to puplic awareness of comcast and its every day/night illegal screwover. thank you

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Comcast / Xfinity fees and lies

Gripe #1

I signed a 2 year contract for service and after year 1 my plan for cable jumps $20 and there is NO cancellation fee. I called Comcast to change my cable lineup to reduce my cost since I don't watch much tv. The 1st person I spoke with told me it would cost $75 to change because I was in a 2 year contract. Lie #1--my contract cancellation fee cancels on Sept. 9th.
After I priced out Dish and Directtv and decided to call back and see if I could get a better price and double check on the cost to cancel. The next agent told me I had a $150 cancellation fee. He claimed he was reading my contract and that's what it says. I called his bluff and asked for the cancellation department. I went ahead and canceled and the lady said I had NO cancellation fee.
Since there was no cancellation fee I called just to see what I could negotiate and this next agent once again lied to me. He told me the cancellation agent was mistaken and I have a $150 cancellation fee.
I ended up finding a copy of my contract--NO cancellation fee...LIARS

Gripe #2
So I am getting rid of Cable TV but I have to keep internet with Comcast because there are NO other options except satellite which has poor speeds. Comcast is sending someone out to cap the cable line and they are charging me $10. You got to be kidding me--I no longer want cable TV and I get charged $10.
I find it unbelievable that I have to pay for them to send someone out when I no longer want there product--I can't believe this is legal.

Since Comcast decided to charge me $10 I looked at my bill for additional savings (all I have is internet now) and decided to buy a modem. Comcast is charging me $5 a month so at least Comcast will lose $5 a month income from me thanks to their crappy customer service and policies!

I cannot wait to completely get rid of Comcast!

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Comcast / Xfinity bait and switch

I spent roughly 20 minutes on-line upgrading my cable and internet to include phone service. I made it through the entire process and received a final price (w/Install) of $79 the 1st bill and 24.99 each month from there on out+ taxes and fees. Once I finished and agreed to the pricing and conditions along with scheduling the set up the on-line chat screen came up. After approximately 40 minutes of going through the switching of my phone # etc.. I get a response from the onsite representative that the 1st bill would be $179. I told her that was not correct and I was quote $79. The online representative pulled $29 off and said I could split the bill in 2 payments. I just spend an 1.5 hours to be bait and switched. Unbelievable from a company whom I have been with over 15 years. Why would I switch from the phone service I have now to pay for this type of service that will take me a year to recoup the set-up fees. Answer: I wouldn't and I didn't. Now I have to reconsider my cable and internet.

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Comcast / Xfinity cable tv quality

This is a case study in how to lose a 20 year customer in 5 months. We have lot's of TV's. High def, analog, giant projectors, and little TV's. Comcast can't correct problems we've had for a year or more. #1) We only get 3/4 of a picture on all our PBS channels, many History channel programs, CSPAN, ESPN, and National geo. It is NOT our TV and multiple tech's scratch heads and give up. #2) The Black convertor boxes are not well built. we've been through at least 12. Several wouldn't give us full channels. Others, no sound. The sound carrier is so weak, my in-laws TV is set to 100, and she still can't hear it. And the tech--he said it must be a poor TV. It worked great before the box. After, poor. #3) My DVD goes dark, for no reason, can't track ends of programs (skips to end) and looks crappy. It's the 4th one--straight from the factory. And it can't control any other device, even though it's a universal remote. #4) Comcast blames me all the time for lack of internet. It's ALWAYS my modem they say. But they have outages regularly, they run my line too hot and it blows the front end of my modem. And the home page eats tons of resources and slows the 'experience'. way too busy. What were they thinking. I left Comcast as you can well imagine for Verizon who ALL my employees and Neighbors say is a better picture, easy to work with and guaranteed service. Comcast never helps. In fact, this story is after 6 visits by Comcast service people, even a head Tech. #5) Last night the Comcast rep on the phone hung up on me while discussing my complaints. That was the last straw. (And I don't curse, yell, get angry or scream.)
Dutch.

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Comcast / Xfinity annoying

Comcast is annoying the heck out of me right now. Every time I pause a program it goes directly back to the annoying loud garbage that they play constantly in the menu. I pause a program because I want the noise to stop for a few minutes. Do not bring me back to the irritating people talking about the new movies on demand or whatever. Don't tell me I can't pause my program; that I have to sit there and watch your annoying commercials if I don't want to watch my program right now.

It just did it again! I can't even type this freaking complaint without being distracted by those freaking people in the freaking adverts! SHUT UP!

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Comcast / Xfinity changing contract dates

I was set up on a contract with comcast that ws suppose to last 1 year. Cable, Internet, and phone for a set price for 1 year. Today I learned that it was released after only 6 months and that my fees for this service has more than doubled. Also the HBO that I was recieve free for a year has been taken off and I now am being charged full price . I have dealt with the nasty people and the swearing for months over this. I don't like being called names or threatened by customer care represenitives. It's just rude and uncalled for.
Is there qnything someone can do besides drop comcast and choose another company?
Realize that I have had cable since 1990 when I moved here. I am really at my wits end trying to figure out a solution.

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Comcast / Xfinity issuance of refund

I had Comcast service in Charleston SC. I moved to CT in December 2009. At that time I was due a refund of $118. It is July 2010 and I still have not received my refund. I called customer service department in Charleston SC at [protected] at least 5 times, spoke to 5 different reps (Angelia, Michelle (ext 2022), Angela (ext 2255), Sarah (ext 2564) and Tony (2389)) They all promised to look into the issue and call me back. None of them ever did call back. I'm starting to think that Comcast has an unofficial policy against issuing refunds, otherwise I can't explain why in 7 months I have not been able to receive my money back.
Please let me know if indeed the situation at Comcast is so dire that it requires the mobilization of every single dollar, even if that dollar doesn't belong to Comcast.

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Don Delillo
, US
Jul 28, 2015 4:19 pm EDT

Same thing has happened to me, service ended January 31, 2015, on phone now almost 6 months later trying to get the $105 back. Crooks.

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Comcast / Xfinity service

From day one Comcast has been a horrible experience with service. We initially signed up for the Triple Play in 2007. After sending 3 different techs on 3 different occasions, we finally got the service we ordered. The outside cable line from the Comcast cable box to the house was exposed on the lawn for over a year. We made numerous phone calls before Comcast finally returned to bury the cable. This was a HUGE safety issue. In 2008, our phone was shut off. We contacted Comcast and were told that we could no longer keep the telephone number and a new number was assigned to us without our choice. In June of 2010 while reviewing my Comcast bill, I noticed that we were being charged twice for internet service. I contacted Comcast and was told there was an error on the bill going back to December of 2007. The Comcast Rep informed me that someone would be calling me back in two days to determine how the account would be credited. The estimated amount of what we were overcharged was approx. $1, 400. No one ever called back so I contacted Comcast again. The Comcast Rep reiterated what the previous Rep had told us. Finally, someone called us and informed us that we were only double charged from January of 2009. I explained that this was incorrect and wanted copies of all my bills. I was told they would not provide me copies and that they would credit my account for over $700. The bill makes no sense now as they have entered several credits in various amounts which are difficult to interpret. Since contacting Comcast in June of 2009, the phone and internet service keeps going out throughout the day. On the evening of July 2, 2010, I contacted Comcast regarding the outage. The Comcast Rep stated someone would be out on July 6th. I explained that this was unacceptable. After speaking with a Comcast supervisor, I was told a Comcast Tech would be sent out on July 3rd between 1 and 3 pm. At 10:30 am on July 3rd, I received an automated message to confirm that we still needed a Comcast Tech. I replied yes. At 3:20 pm, I called Comcast as no one had showed up. The Comcast Rep put me hold and later said the Tech was running behind and that I would receive a phone call in 15 to 20 minutes from the Field Tech. At 4:30 pm, I contacted Comcast again as no one had called. The Comcast Rep stated that the Tech phoned us at 1:10 pm but no one answered. I explained that we have been home all day and no one called my cell phone nor did I have any messages. The Rep stated we would have to reschedule for later in the week. I stated that this was unacceptable. After being on hold for 30 minutes, the Rep stated that he was working with his supervisor to find an available Tech. The Rep stated that I would receive a call back. I am still waiting. No phone call. How does Comcast get away with billing customers improperly, never showing up for scheduled appointments and poor customer service? This is a holiday weekend and my entire day was wasted waiting for Comcast.

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Ronnie Carr
,
Jan 05, 2008 12:00 am EST

I wish these companies would employ employees that can speak and understand ENGLISH.
I had COMCAST CABLE TV only, I added internet to my cable, the service was bad so I discontinued after a month. I turned the equipment(modem) in and i was still billed two months later for internet service. I called again to have internet service discontinued and disput the two months billing. They ended up disconnecting comcast all together from my house. I called the 800 number to complain about no cable TV and they said the account was fine and have a service tech come out. The next day i called the local Norcross, Ga and i was told that cable service was disconnected. They said they would send out a tech the next day to have services reconnected.
I am disappointed with Comcast services and wish they would employee employees whom can speak good English so they understand customers needs and wishes.

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speederek
Shorewood, US
Mar 20, 2010 6:37 pm EDT

Comcast online service was not able to close order beacause error in system - they send me to store - store have different prices than web - I have to pay $3.00 more per month - ok. Tech show up to install cable card - card not working for some reason - I agree to have box. He install box but not compatible with HD signal but I ordered HD TV package!?. Call again - they promise - first HD box free, scheduled another app. When second tech show up he had "service call" only in work order. He called dispatch and they offer HD box for $9.99 for month. I called cust. service again they confirmed - 1st box free but when they transfer me to tech support they no nothing about and they can install HD box for $16.99 fee + $9.99 per month. It's worst than communism - communist's at least had no computers or technology. What is going on?

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steveor
South Berwick, US
Jul 20, 2010 6:31 pm EDT
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I have been a comcast customer out of necessity for years {no other provider in the area}. They recently changed their service and by doing so I have lost most of the tv channels I thought i was suppose to get under the service I thought I signed up for.I went into the comcast center to pick up a box for digital cable cause I was no longer getting channels. And was told i did not need a box cause i was only signed up for basic service. Why did my tv service suddenly change at the same time the digital service did? I came home home and still did not get any channels NONE. I disconnected the box and got some local channels. I did try to resolve the problem and was told my cable was hooked up wrong. How do the cables switch themselves? finally internet service was disconnected while on vacation for being over due. I paid the bill still dont have service but still have to pay for time I was disconnected and ow while I STILL HAVE NO TELEVISION SERVICE. They are the only provider in our area so we are at the mercy or their stupid {I believe illegal } charging policies. What ever happened to government intervention like back when ATT was broke up cause of their monopoly.If there is another choice of internet providers we could do without comcast. Let me state there is another provider for our area it is Fairpoint communications but they are bankrupt and charged over $300for one month for phone and dsl service. Another reaqson to switch to the evil empire for service. I am not the only person in the area that has issues with comcast. P.S.Did you ever try to post a complaint on COMCAST WEB SITE IT DIRECTS YOU TO SUBSCRIBE TO MORE SERVICES. good complaint department. Its like buying and paying for a toyota and then they take it back and tell you you actually bought a yugo. I'll admit i"m not a heavy subscriber but still a customer.

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NeilSmith434
, US
Aug 30, 2010 10:37 am EDT

I've been waiting for over a month to get a service installed. Every time I call they always give me a run around and people who work are not friendly and have no clue on how to talk with irate customers.. Their service sucks.. They won't even let me speak to their supervisors.. I am pissed off. Wish i could switch my provider... I'm without phone and Internet.. I sure there are other customers in my area who are still having same problems... Comcast sucks...

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akermaker
Woodstock, US
May 23, 2011 4:53 pm EDT

The absolute worst excuse for customer service I have ever had to deal with. They only get away with it because they have no competition in the area. I try to set an appt. and they give me a 3 or 4 hour window when they might be here. They just tripled the quote for installing cables in my un-finished basement over the last 2 weeks. When we have a problem with our service, they don't answer the phone. They blame the contractors (that they hire) for not installing the cables right. I have been on hold with the "customer service" until the battery in my cell phone goes dead several times. I just get so mad that I can not even talk to them.

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ComcastBills
Seattle, US
Jul 06, 2010 6:40 pm EDT
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I hate Comcast! You gotta check out this site: http://comcastbills.com
You can see what others are paying for the same service, and how Comcast is a huge monopoly.

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Comcast / Xfinity company attitudes & policies

Comcast hegemony simply MUST end!

There are millions of people who hate this company for a wide range of reasons; but the huge majority can be classified under the topic of corporate arrogance. AND, ... this arrogance grows out of the corruption that allows them to continue a strangle hold on the cable communications industry.

Did you know that a highly placed Comcast shareholder and executive sits on the Federal Communications Commission? How's THAT for conflict of interests and corruption in government?

After 20+ years of tolerating their outrageously high fees and bullying policies I have finally had enough.

This is what happens when company monopolies are allowed to exist.

Everyone out there who HATES the way this company treats customers should make it their "hobby" to lure people away from these telecommunications bullies in the largest numbers possible!

Don't just take it, ... DO SOMETHING TO HELP THE CAUSE!

BRING COMCAST DOWN!

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Mr Tony
, US
Mar 28, 2013 11:10 pm EDT
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Had Comcast internet for six weeks and have had nothing but slow internet and problems with it. They told me to update my olf modem to a new 3.0 modem. This was supposed to be the problem, but when I spent $100 on modem and called them to activate it, they couldn't get it to work...after two hours trying! Now they blame it on my router...which is also brand new. Been on about five separate live chats and phone calls, which have all been a waste of time. I always get cut off after about an hour and I have to waste another half hour trying to contact someone again. Installer was also a rude loser who did nothing right and had a bad attitude. Cost me $40 for installation, which I was originally told would only cost me $9.95...and he didn't even get my computer working. I had to figure it out myself after he left. They are supposed to be refunding me $20 for their satisfaction guarantee...but I just want my internet to work correctly after six weeks of paying for it. It's supposed to be so fast, it's their "Xfinity BLAST"...but what a joke it is. Mine is the slowest internet I've ever seen in my life and can't even connect half of the time. I"m so frustrated and ready to just cancel my service and use the library computers for free. Don't know what else to do. I've wasted countless hours on this already and get nowhere with their support people. They are all clueless ###s! I hate Comcast!

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TMiles
Intercession City, US
Oct 15, 2011 10:07 pm EDT

Comcast stole over 127 dollars of my money. My bank says Comcast took the payment, but Comcast says they never got it. CROOKS!

You need to run from this company! They are not worth the crappy TV and flaky internet service.

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Ticked Off Florida
Miami, US
Sep 02, 2011 3:55 pm EDT

Comcast is awful. You call them, but they cannot hear or understand what you are saying. Maybe they have them using cheap equipment, in a foreign country, or both. We have had service problems all week. I call and they give responses that have nothing to do with what I say to them. They realize they have a monopoly and do not care. Other people I talk with say it takes 8-10 phone calls to maybe get something taking care of. Months ago I called 3 times on an issue and got 3 different answers. They also sent me the wrong equipment twice.

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Rudy Sems
Cape Coral, US
Feb 18, 2011 2:59 pm EST

Comcast blatantly lies.
I purchased a TIVO DVR instead of getting one from Comcast and was assured that all I had to pay was a one time $9.99 installation fee for their card.
They specifically told me that there would be no monthly charges.
My mistake was that I did not GET IT IN WRITING.
My first bill now has an additional monthly charge of $5.00 per month.
And they deny everything. I am stuck with this monthly charge.
DON'T BELIEVE WHAT THEY SAY, "GET IT IN WRITING".
COMCAST LEIS!

Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

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