Menu
Colorful Images
Colorful Images Customer Service Phone, Email, Contacts

Colorful Images
reviews & complaints

www.colorfulimages.com
www.colorfulimages.com

Learn how the rating is calculated

2.7 7 Reviews

Colorful Images Complaints Summary

3 Resolved
4 Unresolved
Our verdict: Dealing with Colorful Images, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Claimed
Colorful Images has claimed their business profile
Get notifications about new complaints and reviews of Colorful Images. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Colorful Images reviews & complaints 7

Sort by:

Newest Colorful Images reviews & complaints

ComplaintsBoard
J
5:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Colorful Images Items not received & I was told one item wasn't ordered

On November 8, 2020 I placed an order for 3 items - Beautiful Greeting Christmas cards - no personalization, (qty of 2), matching address labels, (qty of 2) and 1 Snowflakes Christmas Card Record book. I used a code for 25% off and it was estimated it would be received between January 11 & Jan 15.

To date I have not received this order. I called the service dept to find out more details. I was told I could not check on it because I do not have an order number (which does not appear on my printed receipt). I was also told I didn't order the Christmas Card Record book (which is shown on my order that I did purchase.

I've ordered from this company for years and have never had a problem until now. Can you help me resolve this?

Desired outcome: To receive all 3 items I ordered.

Read full review of Colorful Images
Hide full review
ComplaintsBoard
S
3:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Colorful Images has left an official reply on this complaint.

Colorful Images My order of checks were wrong personal checks

My personal order of checks completed wrong..I have called three times to speak with a check manager every time I call and I was told that 48 to 72 hours before somebody would get back to me it's been a month nobody has returned my calls nobody has refunded me my money and I'm a highly pissed off customer I've done business with you for a long time and this is the most disappointing experience I've ever had and will no longer be using your company again I demand that somebody do their job because nobody seems to be doing their job at your company no return phone calls no refund highly dissatisfied I want a return call immediately not a good way to do business.

Read full review of Colorful Images
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
1:55 pm EDT

Colorful Images re-ordering checks

I just finished re-ordering checks which should have been a simple task. However "girly" made it quite lengthy and frustrating due to her lack of knowledge. When I told her I wanted to change the design of the check she said to me "what to you mean, design?" so then I said image and she still didn't understand. I really got upset when she was going to charge me to call my bank for verification of information. Why would you need to call on a re-order? And that's a rip off to charge a customer! After 10 minutes I finally asked for a supervisor but never got one. I was in banking for 45 years before retiring and if any of my employees treated a customer the way I was just treated they would no longer have a job. My confirmation number is 8197637.

Read full review of Colorful Images
Hide full review

Is Colorful Images legit?

Our verdict: Colorful Images has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Colorful Images's position as a benchmark of trust and quality within its industry. Users and clients of Colorful Images can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Colorful Images earns 100% level of Trustworthiness

Perfect Trust Endorsement: Colorful Images achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Colorful Images. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Colorfulimages.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Colorfulimages.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Colorful Images and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Colorfulimages.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Colorfulimages.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Colorful Images.

However ComplaintsBoard has detected that:

  • Colorful Images protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Colorful Images. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
G
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Colorful Images personalized sewing labels

I placed my order for 2 different clothing labels on 4/3/17. One arrived on 5/8/17. I called to inquire about missing labels and also had "live chat" with someone about them. I received call back on 5/10 telling me that missing labels would be reordered. When they had not arrived by 6/6/17, I called back again and was promised they would be delivered by 6/8. They did not arrive in 8 more days, so I requested refund which hopefully will be forthcoming as promised in 5-7 days.

Read full review of Colorful Images
Hide full review
ComplaintsBoard
G
7:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Colorful Images has left an official reply on this complaint.

Colorful Images christmas card order with no envelopes included

I have ordered Christmas cards and mailing labels from Colorful images for many years and was always pleased, that is, until recently. Colorful Images had an after Christmas sale of Christmas cards last December, so I ordered four boxes of cards on December 31, 2015, to be used for Christmas this year (2016). The four boxes arrived, but since the boxes were taped shut, I decided to keep them intact and placed them on the shelf. Since I had always had good luck with Colorful Images, I saw no reason to have to inspect the cards. Well, I took them off the shelf for mailing this December, and discovered that three of the boxes of cards were fine, but the fourth box of 25 cards came without envelopes, therefore, I called customer service at Colorful Images to see if I could obtain the envelopes, otherwise, the cards would not be of any value to me. I relayed the issue to a customer rep but I was told that they could not send me envelopes because the cards themselves had been discontinued and that the company could only send out complete sets of cards and envelopes. She then told me that I could order a different set of cards at a reduced price, otherwise, there was nothing she could do. At that point, I asked to speak to a supervisor, which I did. Still, no results! She did say that since I ordered them a year ago (it was actually less than a year because I ordered them on December 31, 2015 and I spoke to her the other day, on December 20, 2016). She then went on to say that it was past their 60 day return policy. Again, I had ordered the Christmas cards on December 31, 2015, to be used this Christmas season, 2016. Why else would I have ordered them after last Christmas? I found both representatives to be most curt in trying to solve the problem, especially since it was Colorful Images error in not including the envelopes. Again, I was told that I could not order envelopes only, only sets of cards and envelopes. The supervisor also told me that not all envelopes are the same size. True! I offered to measure one of the cards, but that too, fell on deaf ears. She flatly told me out right that there was nothing she could do. So, I was left with a box of 25 useless Christmas cards because Colorful Images did not include envelopes for them. I ended up throwing them away. I will never order from Colorful images again. again.

Read full review of Colorful Images
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
5:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Colorful Images address labels

I have always been very happy with Colorful Images, I have ordered from them many years. This year I ordered my Christmas cards, seals and labels online.
When I received the labels yesterday the city and state were omitted. The packing slip said that line "was intentionally omitted". Why? I called and the customer service lady stated on my online order form I omitted the city and state. Well, don't you think that is a little odd that someone would order labels with no city or state? I told her you all had my phone number why did not someone question it and call me. She apologized and said I could reorder and they would waive the shipping charge. Big deal! As a loyal customer I feel they should have waived the $8.99 for new labels to go with my Christmas cards. Unacceptable. All she did was to keep apologizing. I feel this was an inappropriate action and told her after all the years of ordering from Colorful Images, this would be my last order with them. Stay away, customer service no good.

Read full review of Colorful Images
Hide full review
ComplaintsBoard
I
9:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Colorful Images stay away from them

I ordered Christmas return labels online on 12/7/08 from this online company. They were being sent via "Standard Delivery" for $4.99. The labels were shipped on 12/9/08. It is 12/18/08 and I still have not received the labels. I called the company and was told they shipped it via Third Class Mail which takes 10-14 business days. This information was not on their website, but listed on their confirmation email after you place your order. It's listed at the bottom of the email where people, like me, didn't even notice. When I called today, I asked why I was paying $4.99 for a few sheets of labels for Third Class Delivery. I was informed that that is how much it costs to send a few sheets of paper, which to me is quite unbelievable. I asked them to please send my labels overnight as I am leaving to go out of town on Saturday but was told that they could not do that due to the fact that they've received many other claims such as mine recently and it wouldn't be fair to fill my request and not the others. The person who told me this was one of the managers, Wanda. There are obviously many other unhappy customers. To me this shows a company who cares very little for their customers. They did agree to refund my money and shipping for a total of around $13, but this is of little help since I'll be handwriting my return address on over 100 envelopes today. I feel the company is being deceitful and should be forced to add to their website more information on their "shipping" information, at the very least. I'm tired of people getting away with these sorts of things. Thank you.

Read full review of Colorful Images and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Shari E
, US
Sep 29, 2016 3:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just had a terrible experience with cust service. It took 16 days to get my labels to me and I lost a $50 participation fee for a crafts fair I was unable to attend due to I HAD NO LABELS and lost money because I could not sell my perishable items! I still have not received the other item on the same order! WHen I finally got the labels---the print was too light and the printing was WAY TOO SMALL in comparison with the first line of the name of my company. It looked hideous and I am unable not to use 120 labels already charged to my card. I called THREE times to see if they could redo or just refund my money. Absolutely NOT. They do not stand behind stated shipping info when ordering AT ALL and do not stand behind their RETURN policy. RED ALERT! He told me if you go on a separate website it stated no returns or refunds on ONLINE ORDERS! Unbelievable! They refuse to give you a supervisors name they had been talking to in my behalf saying that is CONFIDENTIAL. When you order online be VERY CAREFUL as there are no editing prompts or any font scale measurements. Totallly a guessing game! They are shady and unethical and bait and switch on their shipping! Their customer service is NON EXISTENT and I dont see how they still exist - I have told all my colleagues via mass emails. About 24 order from them and refuse to do so now knowing what their services have in store for them! They are going to Vista PRint and Zazzle...both those companies will help you ordering online and have scale measurements for you so no guesswork on something as important as presentation of your product. Very unprofessional - deceitful - like you will go to another website not on their homepage where you order to read they will NOT take returns or refund for any ordering online. What planet are they on?

K
K
Krut
, US
Mar 23, 2009 3:55 pm EDT

Colorful Images has charged my credit card for labels and they have not shipped them. It has been 5 weeks since I placed an order and no word from them on any delay or anything like that. Not a single email or phone call. If I look up my order on their website, it states that the labels have been "invoiced and shipped" as of January 13, 2009. That would have been 10 days after I ordered, which is reasonable for a personalized item. So I waited, thinking they would turn up soon.

Last week (first week of February 2009)I sent customer service a message asking what was going on, since nothing had arrived, and they told me that although the website shows my order as being invoiced and shipped, it really hasn't been! My credit card was charged, but nothing was shipped. Customer service said she would check on my order "with the vendor" and get back to me. No word since then.

I am also being charged $4.99 for each 100 labels I have asked to be shipped! I ordered multiple labels, but they tacked a separate shipping charge on to each 100, can you believe that? Why aren't all the labels put into one envelope and shipped? And why so expensive for third class postage?

I will NEVER buy from them again, and I would not recommend anyone else do so. I just hope I can get a refund.

R
R
Ripped Off
Portland, US
Feb 11, 2009 7:00 am EST

I am currently having the same issue with Colorful Images. They have charged my credit card for labels and they have not shipped them. It has been 5 weeks since I placed an order and no word from them on any delay or anything like that. Not a single email or phone call.

I sent customer service a message asking what was going on, and they told me that they would check on my order "with the vendor" and get back to me. That was four days ago and haven't heard a word since then.

I am also being charged $4.99 for each 100 labels I have asked to be shipped! I ordered multiple labels, but they tacked a separate shipping charge on to each 100, can you believe that?

I will never buy from them again, and I would not recommend anyone else do so. I just hope I can get a refund.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Colorful Images customer service

Website

www.colorfulimages.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Colorful Images?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Colorful Images Customer Service. Initial Colorful Images complaints should be directed to their team directly. You can find contact details for Colorful Images above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Colorful Images. Discuss the issues you have had with Colorful Images and work with their customer service team to find a resolution.