Colopure / Fit Factory / Fraudulant Customer Service
When I signed up for a trial sample of Colopure, I was aware of the initial 5.95 charge and was aware that I would be charged beyond the trial period if I did not cancel. However, very little documentation and literature came with the product and therefore I did not know that I would be charged full price for that trial bottle if I did not cancel within 20 days. When questioning the representatives about this, they made reference to something that was in the terms and conditions section on the website. I admit that I often skim through those and it is entirely possible that I missed the verbiage that stated the terms that I claim not to know. Also, somewhere in those terms was something telling me that I would be enrolled in something called Fit Factory unless I called to decline. Needless to say, I did not catch that either and ended up with two months worth of charges without knowing it! Maybe I would have used Fit Factory, but I didn't even know I had membership to it! There were no emails or postal mail welcoming me to my membership or instructions on how to use it. I didn't even know it existed! So, $80 later, I have nothing to show for it. Let it be said that I accept responsibility for my negligence in the matter. It was a lesson learned the hard way that you MUST READ EVERYTHING YOU AGREE TO! However, when a company does not send you any type of correspondence via mail, email or otherwise and is somewhat elusive with their terms and conditions, I feel that is a very sneaky way to do business. Is it illegal? Probably not... but it is certainly very poor service that lacks integrity. Clearly, I am not the only one who has been snagged. Shame on us but bigger shame on them for doing business that way. I am disgusted by the tactics of this company and can't believe that between the Colopure and mysterious Fit Factory membership, they now have $160 of my money for which I have nothing to show... all because they make the services offered difficult to recognize!