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Colonial Ford / Terrible service and scam!

1 Plymouth, MA, United States Review updated:

I am a senior citizen with failing eyesight due to diabetes. When I needed a new car, I went to my long time Ford dealership. They had done several thousand dollars worth of repairs for me over the years. I worked exclusively with Chuck, a salesman I liked and trusted. I was offered a car at $14, 100, an offer I accepted. Then another fellow, Shane, came over, and wanted $14, 722 for the car. I felt I should get it for the $14, 100 Chuck offered but through hard negotiations, I got Shane down to near the $14, 100 figure. The following day I went in to sign the final papers. Chuck was supposed to be there but was not other premises. Scott, the manager took me in to sign the P&S.

I found the papers hard to read, and asked Scott several times if he was sure that was the price we negotiated. He was so 'helpful' he even showed me where to sign, as my sight is so bad. I should have refused to sign since things weren't clear, but I really believed in this company, having dealt with it for years. I signed where Scott pointed... I know...


I am sure you know the rest---the price was the original $14, 722. I believed it was an honest mistake and called Chuck, who indicated outrage and that he would fix this and get back to me.

I could never reach him again. I wrote a letter to Scott, the manager about this, and then called him. He screamed at me into the phone 'Do you know how much cars cost?' He then told me that he didn't have to honor the negotiations because there were no lines through the previous offerings!! What the H--- is that?? He also refused to tell me the owner of the business, indicating 'there's no one to complain to.'

I learned a powerful lesson here, and will always bring another set of eyes with me whenever buying a big ticket item in the future. These people are thieving low-lifes to steal a few hundred dollars from an old woman. In doing so, they lost two new car purchases my family subsequently made, and when I replace my Ford, it will be far from this slimy outfit. I may be naive but they are thieves.

Don't buy from them- they deserve to be out of business.The $622 they screwed me out of they spent a long time ago. I hope this report lives forever... and potential customers run the other way!! I was naive and too trusting-- don't you be!

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  • Th
      4th of Feb, 2010
    0 Votes

    My experiences with their sales department have been fairly pleasant and honest.

    The service department is the biggest joke I've ever encountered. I won't go into it because nearly every experience I've had has been so bad that you'd think I was making it up.

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