My name is Clive and for as long as I have been associated with Collective, I have not had one single complaint against either myself or the company.
First I wish to provide the disclaimer that whatever I express here are my thoughts alone and in no way do I want to represent that I speak for the company or anyone else associated with it.
I was referred to this board by a client of mine who read it and had concerns. When he told me about it, I also had some concerns and then I read the messages, looked into it and those concerns disappeared.
A couple of the messages here are from sales people from competiors who think they are getting an edge by posting against the company. That alone should give you an idea as to the immaturity of the posters.
This is not to say that some of the complaints are not legitimate as I have confirmed that as well. In the case of "Sandy", I spoke to the representative involved. I am sure that each has their side of the story and it is not my place to take sides but I thought I would mention it as I did not want anyone thinking that I was accusing all posts as being false.
Here are some thoughts for the board:
Some of the accusations about theft are just ridiculous. That is an illegal and reportable action if it was true. Please also keep in mind that such accusations are also slanderous and defamatory if untrue.
That being said, the accusation may be a result of a misunderstanding or even a misrepresentation from the sales person .
Just as I mentioned earlier that there were immature and/or incompetent sales people at competitor, I would guess that could be the same at Collective. If you were promised or told something by a representative and you do not see that reflected in your statements, call the company to discuss the situation. Ask for the Sales manager, not your sales representative to talk about a resolution to the matter.
The fact is that in any company problems will arise. In the case of myself and my team, I can assure you that it won't be anyone misrepresenting the service as we look forward to two overriding relationship factors:
The first is the longevity of the relationship with the client. When I sit in front of a prospective client, everything is put on the table because I am looking forward to a long term relationship and I know that whatever I tell them at our first meeting, I will have to stand by in the months and years to come.
I should mention that there is also a flipside to the coin. If I believe that a prospective client thinks that I am lying or misrepresenting things to them even as I sit across from them, you can bet that that is not someone I want to do business with and I will excuse myself and leave, as I have once done. No use wasting my time and giving genesis to some potential headaches down the road.
The second is the organic growth of the client base through referrals. No one is going to refer any of their colleagues or friends to me is they think I have misrepresented even the smallest thing when I spoke to them so it behooves me to ensure that each client understands everything and is happy to join us.
Now, as I step off my soap box, I would like to mention one other thing. If for some reason you do not get satisfaction regarding any complaint you have, there is also the better business bureau to turn to.
The company has a B+ rating there and in the last 36 months has received a total of 6 complaints, all of which were resolved.
Posting on message board is nothing more but venting, ostensibly to try and "protect" other consumers. It gets you nowhere and most times it makes you look like a fool if you stoop to using vulgar phrases and epithets as at least one person here has done.
If you're going to do post, at the very least post a method of contact you other than a generic hotmail/g-mail address so one can check the legitimacy of your comments. If you are after all posting some sort of contact information, one would assume that you don't mind being contacted.
(In my case, call the company and ask for me or my e-mail address)