collection accountnever received bill

account in collections: 4438xxxx
ariane cruz, or ariane moya
was reported: 08/2008
i never received the bill, and now i have a collection account in my credit report. i was sick and i paid the bill, ( i have a copy) that i received for that problem.
i was calling many many times, every body transfer me and never i get an answer.
please i need you remove that charge from my credit, or somebody call me to know what happened, because this is a mistake, or a violation of my rigth.
thanks so much for your attention,
ariane moya

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