Collectibles Today / Unauthorized charges
I ordered 3 different sets of ornaments for 3 of my children who live out of state for Christmas and paid with my credit card on the Collectibles Today Website.
I am very wary when ordering online and was careful NOT to click on any boxes that would automatically subscribe me to a series of ornaments. The very next day I received an email thanking me for my subscription and that the series would be shipped monthly. I immediately responded and said not to charge my card or ship any further ornaments.
In January I had new charges from Collectibles Today on my card. When I contacted Collectibles Today via phone and email they said I had accidentally subscribed to a series and they would cancel the request. My response from them through email stated that the ornaments had already been shipped and that they needed to be returned and that the return card inside the box needed to be filled out to avoid postage. The customer service representative who sends out the same scripted BS line to everyone it seems, said to allow 30 to 45 days for the return and another 10 days to credit my account.
I responded again stating that I would need to contact my children and have them return the items and that waiting almost 2 months to have the charges reversed was unacceptable.
The next letter from customer service Rebecca Jones said the order form clearly states that the ornaments are part of a series. Obviously they have ignored my repeated requests to cancel any subscription plan that I DID NOT sign up for in the first place and to quit charging my card.
Who wants Christmas Ornaments every month any way? Be careful, I don't recommend you let the pretty pictures fool you.