Collagen serum / Unable to stop order

1 United States Review updated:
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I ordered a sample from @4.95 from Pure Collagen LLC. I have been receiving a monthly bottle of collagen serum with payment being taken out of my credit card. Now I wish to cancel the order but am unable to contact the company. The phone number is engaged, never picked up. There is a service email which I have tried and am waiting for a response. After reading other complaints about the business practices of Pure Collagen LLC I realise I may reluctantly have to cancel my credit card and get a new one.

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  • Wi
      22nd of May, 2013
    Collagen serum - Money taken from my bank
    England, West Yorkshire
    United Kingdom

    Could you please advise what I can do sent for a free trial of collagen serum only to find £97.82 has been taken out of my account without my consent Susan noble

    0 Votes
  • El
      10th of Mar, 2014

    Contact your bank/credit card company and have them reverse the charges and file a complaint against the company. You should also either have them put a "stop" on these orders/charges or close the card so that the company can't charge you anymore, period.

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