Coles Supermarkets / tiptop sandwich thins

High Wycombe, Australia Review updated:

Visited High Wycombe store this PM 16.11.2017 and among the items bought was a packet of Tip Top Sandwich thins -- use by date 19.11.2017. When opening the packet at home found the thins were severely mildewed so returned to store where counter staff shrugged it off and said "You need a refund" (Customer service ?)n Asked to see Manager who appeared to be conciliatory and somewhat off hand however said he would give me a refund. Said he would write about it however it is very obvious that the sandwich thins had been frozen, maybe many times, and defrosted ready for sale. This very poor supplier quality control, staff management in product checking has ensured this customer will be shopping at any other major store BUT definitely not Coles supermarkets.

Coles Supermarkets

Nov 16, 2017
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  • Po
      Nov 16, 2017

    You had one damaged product that was refunded. Did you purchase other items that were bad as well? If not, it may have just been an isolated incident.

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