SUBMIT A COMPLAINT

Coles Supermarketsservice

To whom it may concern, I am not one to make a complaint nor do I think I have ever done so... However I feel it absolutely necessary to do so on this occasion..
On the 15th of this month my 5 year old little girl and I attended the nerang coles on station street... We got our groceries and proceeded to check out self serv... On the way one of your employees was standing there and I asked her if I could purchase tobacco from there or a different counter..
Immediately she demanded to check my bags and I happily agreed.. I begun unloading the shopping onto the little bench at self service counter and opening my coles grocery bags while she treated me like a criminal... I then asked why as my shopping was going every where.. She then called who I believe was the manager. She said "have you used these checkouts before?" I replied "yes all the time" she said ok and kind of helped to gather our shopping to begin scanning.
The lady who demanded bag search then accused me loud and clear "you were not going to pay for any of this shopping, because you asked me where you can buy tobacco from"
Meanwhile I was humiliated, my 5 year old was confused and upset, I replied "are you serious? You think I was going to simply walk out carrying filled up grocery bags and walk to the cigarette counter and buy cigerettes???" she said yes... I stated that she was falsely accusing me as I had not even gotten near the self serve check out where my little one and I were headed to buy the shopping as usual...
She was rude... I was embarrassed and actually begun having a panic attack and infuriated as I was a loyal coles only customer for many years.
Any how she and the other lady found out that there was nothing I was hiding... I purchased most of the items and left the others on the ground where they had to be unpacked according to your staff member...

My daughter and myself walked away whilst every one watched and stared... My daughter was crying.. I said to her hang on baby, I need to find out their names... My daughter was tired also from being at school and kindy, she said no mummy...
Then... This part is what has really set my blood boiling...
The "ladys" yell across the mall as I walked back saying
"you just hit your child" "did you hit your child?"
I calmly replied "you may ask her your self without me looking or coaxing her"
My daughter was crying still... And your employee stated she has 4 children and has never seen one of them cry... Now that is out of line for many reasons...
They both were telling me to look after my child... Be a real mother...
Now for one I never lay a finger on my angel...
2: they have both stepped way over the line... I wasn't aware that coles have trained "mothering discrimination and put downs with humiliation attached"
3. The camera's can prove all of this...
4. I pride my self on being an amazing mother to my little girl... She is my entire world... She is my angel..
5. _"if_" I or some one in the vicinity of coles were to smack their child... Are your employees allowed to yell and judge and tell some one and accuse some one of hitting their child?
6. I am immensely put off by this outrage... I will not only never go back there.. I am tempted to go public with this as I feel very strongly against how I was treated and wrongly accused then to be publicly accused and made out that I had been hitting my daughter...???
Clearly all on camera... Every part of it...
Then to be told to go and be a real mother and actually look after my girl...
Wow... I should not and do not have to say this but my daughter is never poorly treated, smacked or neglected.. Infact any one in the community will tell you that zarah is healthy, loved, cherished, cared for, respected nurtured and some what spoilt and showered with pure love and affection 24/7...
So for your employees to say and behave in the manner they did is discusting... And embarrassing...

So in all of that said I would appreciate an email back at your earliest convenience...
I would and I gather you would prefer this matter not to go to public.

I will be advising people to shop else where though than that coles.

Thank you for taking the time to read this.

Kind regards

Te
Apr 17, 2016

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