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Coles Supermarkets / customer service

1 Rutherford, New South Wales, Australia

Today I visited Rutherford Coles with my dad and niece with the vouchers from the recycling bottles machine after waiting at the front desk for 5 minutes, the employee then asked who was next and the lady said these guys (being us) and my dad said I've just got these vouchers.
Instead of the staff member asking politely if we minded she served the other lady which if she had done that it would of be fine, but no she gave us a strange look and said to the other customer ok I'll serve you first in a rude manner. I forgot to grab her name, but I see this staff member working all the time and she never has a smile on her face and is always very blunt.
She definitely needs a customer service refresher because I would never speak or treat any of my customers in the way she treated us.

Jan 11, 2019

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