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Coles Supermarkets Australia Customer Service Phone, Email, Contacts

Coles Supermarkets Australia
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www.coles.com.au
www.coles.com.au

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1.2 1645 Reviews

Coles Supermarkets Australia Complaints Summary

84 Resolved
1560 Unresolved
Our verdict: If considering services from Coles Supermarkets Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coles Supermarkets Australia reviews & complaints 1645

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Newest Coles Supermarkets Australia reviews & complaints

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1:58 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia off food been sold

i have bought so many products from coles an have been very unhappy with the product or food when i cook it. a more recent incerdent was aprox 2 weeks ago when i was doing my weekly food shopping i have 2 very young, active children to look after as well as shopping 4 a family of 4 including a dog i had alot on my mind also wat to buy so if my mind isnt racing all over the place as it is i picked up a coles brand garlic bread along with the rest of my $200 dollar shop and put it in the trolley paid 4 everything and went home. later that week we were having diner and was going to have the garlic bread i put it in the oven . dinner was all done. and then i open the galic bread to plate up and it was all moldy. i think its not right that we should have to check used by dates whnen people r getting paid to do that. i am sick of buying off food from you shop i think i have spent enough money at your shop and spent even more on things that are not up to standerd. i still have the recipt and the garlic bread in my freezer. i thiknk i should be intittled to something. you have a duty of care.

Read full review of Coles Supermarkets Australia and 1 comment
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Pierro
Moonbi, AU
Feb 19, 2014 5:00 pm EST
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I do agree that the shop is responsible for making sure that their shelves, etc. are properly stocked with products that are not out of date. We purchase the products and we should be able to trust that the shop makes sure that the use by date is still in the "green zone!"

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J
5:29 am EDT
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Coles Supermarkets Australia smell and holes in product

i had two packets of cheese and onion chips from the coles varitey crinkle cut chips and my partner and i smelt this really strong fish like smell at first we didnt think anything of it and carried on eating them, i finished the first pack and when i went to open the second pack there were holes all the way through the packet and the smell was over whelming. There was also black things in there .I became sick after eating this and i am also pregnant.

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8:46 pm EDT
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Coles Supermarkets Australia about the grocery manger

I am a regular customer of this store. recently the store manager has been changed or as i asked them the guy working there he said that that he is grocery manger an indian guy named bitan, and he is the boss and they have no store manager. Bitan is very rude to speak to i was inquiring about some product but he said that he does'nt know about it and i always buy that product from there since like 4-5 years. and i saw the same Bitan grocery manger what he calls himself bullying his fellow worker about not working properly as he was talking to some one in his language in peak hour doing nothing i was about for half an hour to 45 minutes in the store and i saw him doing nothing but just talking to maybe his friend in his own language and bullying his fellow worker in very harse words. this place was to be very good place to shop to but now i dont feel like shopping there instead i go to wollworths. i have never saw some bullying like this to his coworker.

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Pierro
Moonbi, AU
Feb 19, 2014 5:13 pm EST
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At the end of the day, the only things that keeps a shop going are the customers.
All the bells and whistles won't make up for the rudeness that is shown by some individuals, be it managers or check out staff. If a shop displeases a person, we can show our displeasure by never darkening their hallowed portals again. The power is within us, if we could only stick together. There are plenty of other shops that could possibly have courteous staff within. We just have to find them!

ComplaintsBoard
D
6:15 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Coles Supermarkets Australia total loss of a good car

I had 2 horrible experiences with these guys, the first time when they put the wrong tiers on my car they did not feel any action was necessary to correct the problem even after the Cadillac dealership told me that the check tiers light wold be on until I got the proper tiers & there was no other way to make the light go out. The second issue was when my mothers Subaru was sent there to get head gaskets put in; after remanufacturing the heads & taking 2 months to get the car back together they said the engine block was cracked & the car was not fixable. I sold the car to a guy for $500 after figuring out the cost of a new engine & installation, the guy who bought the car had a Subaru mechanic working at his garage who stated the only thing that was wrong with the car was it was put together wrong. Once again Coles garage said they were not at fault & would do nothing!

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3:33 am EST

Coles Supermarkets Australia expired/fungas product

On 8 Nov 08, I bought a 'Sharwoods Naan Bread 260g' for $3.39 from Coles Casula. reciept # 1127 as I was hosting visitors in evening.
In the evening, when the guests had already seated at the dinner table, i was just about to open the Naan to heat when I discovered that there were fungas showing in the Naan. I became astonished and shocked to see fungas. I then discovered that the expiry of the product was 11/10/08. This means Coles Casula was selling expired product.
I became so embarrased in front of visitors as they were sitting at the dinner table expecting Naan to be served. From now, i can't expect Coles product to be healthy and safe for consumption. This is a ripp-off...

Read full review of Coles Supermarkets Australia and 93 comments
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Michelle Lawerence
, US
Nov 13, 2023 8:34 am EST
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Hi

Yesterday 2/11/23 I received an email from Coles Express saying they were doing a promo of * cents fuel discount with valid shopper docket so I went & bought fuel at Singleton NSW but only got 4 cent discount, i was also unable to use my Gday fuel members discount, very disappointed with Coles Express

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June Leonard
, US
Sep 12, 2023 10:42 pm EDT
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Treatment by staff member rude to my husband we shop in coles bassendean regularly and staff member is rude

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Marcus Abblitt
, US
Sep 09, 2023 3:31 pm EDT
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I was shopping and every time I went to grab an itam I got am electric shock and my kid's with me and they were getting electric shock to and the worst part was that there was a worker next to us and did nothing it is very sad and it is not the first time this has happened on the 1/9/2023 at 6:15 pm

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Christina Yvonne W
, US
Sep 03, 2023 3:21 pm EDT
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Why has the plastic guide in the tissue box been removed? It’s really annoying having to rip them out not going to buy them again

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Terry Russell
, AU
Aug 15, 2023 2:59 pm EDT
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VERY salty. No hormones but other additives.

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willoww
Melbourne, AU
Aug 15, 2023 11:05 pm EDT

Im telling you now you bring those smart trolleys to rosebud Victoria i will start shopping somewhere else and i will warn all my friends to do the same everyone i know refused to use the covid QR codes and didn’t use them once and either will i you can shove your data collecting smart trolleys where they fit

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Daphne Salmon
, US
Aug 05, 2023 4:34 pm EDT
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I have just cooked some Coles streaky bacon. Wood smoked.

I thought you should know that it was completely tasteless and tough. Very disappointing.

Batch number 689563 L121:57

Best before 23August 23

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Mary Jesse
, US
Aug 05, 2023 9:10 pm EDT
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I bought the above product today and it is 5 days out of date. Please see attached photo.

Yogurt was very tart and unpalatable.

Store 4509 CS Capalaba.

Register 4

Receipt 1625

Date 30/07/2023

Time 15:56

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MargaretSt
Sydney, AU
Jul 25, 2023 5:52 pm EDT
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The lift has been out of service for 3 weeks and this happens regularly

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Meg Hurst
, US
Jul 05, 2023 7:57 pm EDT
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Purchased meat, cutting to make casserole, large abscess in meat.

Coles Supermarkets Australia In-depth Review

Store Layout and Organization: Coles Supermarkets Australia has a well-designed store layout that makes it easy to navigate and find products. The aisles are spacious, and the shelves are neatly organized, making it convenient for customers to locate items quickly.

Product Variety and Quality: Coles offers a wide range of products, including fresh produce, groceries, household items, and more. The quality of their products is consistently high, ensuring that customers can trust the freshness and taste of what they purchase.

Pricing and Special Offers: Coles Supermarkets Australia provides competitive pricing on a variety of products. They frequently offer special discounts and promotions, allowing customers to save money on their grocery shopping. The weekly catalog is a great resource for finding the best deals.

Customer Service: The customer service at Coles is exceptional. The staff is friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns. They provide a positive shopping experience by ensuring that customers feel valued and well taken care of.

Online Shopping Experience: Coles' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and the website provides detailed descriptions and images. The checkout process is seamless, and delivery or pickup options are available to suit individual preferences.

Loyalty Program: Coles' loyalty program, Flybuys, offers great benefits to customers. By earning points on purchases, customers can redeem rewards such as discounts, free products, and exclusive offers. The program is easy to join and provides ongoing value to loyal shoppers.

Sustainability and Ethical Practices: Coles is committed to sustainability and ethical practices. They actively work towards reducing waste, supporting local farmers, and sourcing products responsibly. Their commitment to these values is evident through initiatives such as reducing plastic packaging and promoting sustainable seafood.

Accessibility and Convenience: Coles Supermarkets Australia prioritizes accessibility and convenience for all customers. Their stores are wheelchair-friendly, and they offer services such as click and collect, home delivery, and self-checkout options. This ensures that shopping at Coles is convenient and accessible for everyone.

Delivery and Pickup Options: Coles provides flexible delivery and pickup options to suit different needs. Customers can choose to have their groceries delivered to their doorstep or opt for convenient pickup from a nearby store. The delivery service is reliable and ensures that customers receive their orders in a timely manner.

Overall Shopping Experience: Coles Supermarkets Australia offers a fantastic overall shopping experience. With a well-organized store layout, a wide variety of high-quality products, competitive pricing, excellent customer service, and convenient online shopping options, Coles is a go-to destination for all grocery needs. Their commitment to sustainability and ethical practices further adds to the appeal of shopping at Coles.

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Coles Supermarkets Australia contacts

Phone numbers

1800 061 562 1800 876 553 More phone numbers

Website

www.coles.com.au

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