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1.2 1645 Reviews

Coles Supermarkets Australia Complaints Summary

84 Resolved
1560 Unresolved
Our verdict: If considering services from Coles Supermarkets Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coles Supermarkets Australia reviews & complaints 1645

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10:15 am EST
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Coles Supermarkets Australia tuna looked & tasted off

This product's expiry date was March 2014 and it was the 95gms size. You could tell from the minute you opened it
that it did not look right and whereas it usually has a liquid/oily consistency with the tuna, this was more of a solid consistency. It also had a very metallic taste to it when I tested a tiny piece, it was not right. The marking on the tin was UT1342 L170311 - C2234 BBE: 17 03 2014. My son and I eat a lot of this product and this is the first time that I have had a problem.

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11:36 pm EST
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Coles Supermarkets Australia quality issue

Coles fresh orange juice is fizzy, ever since the packaging has changed. Even though it says no added preservatives?
Orange juice should not be fizzy...

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10:13 pm EST
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Coles Supermarkets Australia bad customer service

Last week I went to Aldi for the first time in about 2 years. I've been to Aldi stores less than half a dozen times since they arrived on the Gold Coast. I usually shop at Coles and occasionally at Woolies.

As I live only 2 miles from Miami One, the Coles there is the supermarket I prefer to shop at and I visit several times a week, having done so since it opened. I have always had very good service there, and have sent a couple of emails mentioning exceptional service when I've received it.

I'm not familiar with the Aldi "routine" so while there I had to buy 4 plastic shopping bags to take my groceries home. Yesterday I took the 4 Aldi shopping bags to Coles with me. I thought it would be useful to "recycle" them, and the green bags I keep in my car are getting a bit tacky with beach sand and dog hairs on them. I had no idea that the Aldi bags would cause a problem in Coles.

I had $160 worth of groceries and went to the checkout, with Cheryl an older lady serving as checkout "girl". Cheryl grabbed my Aldi bags and shoved them down to the end of the checkout and said, "I won't be using THOSE bags. If you want to use them, you'll need to put your own groceries in them." I wasn't sure I'd heard correctly, so I said, "Sorry?" and Cheryl said again, "I won't use those bags, you can put your own groceries in them if you want to."

It was quite busy at the time, and there was a queue behind me, I don't like confrontation either, so I just quietly said, "Is this company policy?" and Cheryl said, "It's at our personal discretion." She didn't look me in the eye, and had an expression of distaste, making me feel as though I was being punished for doing something disgusting.

I watched while Cheryl used the Coles regulation issue grey plastic bags, and slunk home feeling like a leper. By the time I got home though, I decided to give Coles Miami a phone call, and I was put through to "Malcolm" who was the manager. I told him what had happened, and he denied that use of other stores' bags was at "personal discretion" and that he would be having a word with Cheryl. Our phone call was brief, he seemed to be in a hurry, and I didn't feel as though Malcolm had heard me out or taken me seriously.

I am still feeling very unhappy with the treatment I received from Cheryl, humiliated in front of a queue of other customers, and I am annoyed that she felt the need to lie to me about the "personal discretion".

I am a homewares distributor, with a "territory" of 2, 500 homes from Miami to Burleigh, and I have lived in Miami for 12 years. I know EVERYONE and have a very large number of friends and acquaintances, many of whom will be told the story of the cranky checkout woman in Coles who refused to use my Aldi bags and treated me disdainfully.

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Pierro
Moonbi, AU
Feb 19, 2014 5:26 pm EST
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Well, Sweetrosie, I think that Cheryl may have caused a loss of income for the store, if you and your friends decide to boycott the place. I have experienced what you are saying about managers trying to appear as though they're listening (and caring) but in some cases, they can't wait for you go leave, and you know full well that they'd not going to admonish Cheryl, or anyone!

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Coles Supermarkets Australia cash out

Shopping at coles on saturday 10:03 am just got some fruit tarts and lebanese bread, dry biscuits, tea.
Total of sale $12.06 lady said cash out I said no, then pin and go gave me receipt and I went home.
Sunday afternoon just checking my bank on line and see coles $72.06 cash out $60.00 and $12.06 perches.
Well I saw red what the hell is going on I never get cash out at supermarket.
So you people out there now always check your dockets when they say cash out.
Because it might go out and you don't know it has, I am going to coles to day and will let you know how I got on. shoppers beware.

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Update by Tonylic
Nov 15, 2011 9:50 pm EST

Coles Admitted there Mistake because they checked there Cameras and couldn't see the register lady pay me any cash.
Manager came to my house and apologized for Coles Mistake and Gave me My $60.00 Cash Back Plus a $25.00 Gift voucher .We Shook Hand s and He Left.
PLEASE ALWAYS CHECK YOUR RECEIPT WHEN THE TELLER SAYS DO YOU WANT CASH OUT AND YOU SAY NO.
IT STILL CAN GO OUT AND IF YOU DO NOT CHECK YOUR RECEIPT YOU MAY MISS IT.
AND ALWAYS CHECK YOUR BANK ACCOUNT ON LINE TO CHECK PAST PURCHASES THAT IS HOW I FOUND OUT.

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10:18 pm EDT
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Coles Supermarkets Australia rude

I got called over to a register from a woman, who was clearly rude, she told me to put back the closed sign, then had the nerve to ask if everything was ok, i said "fine" and i asked how she was? and are you sure.

i just find her whole agreesive manner rude and her behavior showed she was clearly not well.
I wish to let others know that if someone is rude no matter how small, to report it

Her name from my memory was hanna from surry hills

kind regards people

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GREG1111
Sydney, AU
Oct 02, 2014 5:45 pm EDT

its better go for wollyz or some another stores...actually its not employees faults they are f... up by management...
### crying company:))

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2:27 am EDT
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Coles Supermarkets Australia failure to deliver contract of sale

I have just had another bad experience with the Manager and staff at Coles in Bluff Rd, Hampton. I saw a couple of bunches of flowers that had been marked down offered for sale in the flower section out of the front of the store. I put them in my basket and continued shopping. When I arrived at the checkout the girl said she couldnt sell them to me as they were past the useby date. I queried this and the Manager of the Store ( Acting Dry Goods manager Ahkmed) came over and said he was sorry he couldnt sell them to me. What was I going to do, eat them and get sick! they were still in good nick. I argued the point and said that I had bought them fairly and expected the sale as they had been offered for sale which constitutes a contract. They rudely took them off me and I was called an idiot, me? Dont get that. What is going on here? No offers of something else, just take them off me and abuse me. And deliberately embarrassed me in front of other customers. Last time I will shop there. This is the second time I have had problems with that store. I saw the item I wanted, I took it into my possession, and went to pay for it but they failed to deliver on the contract, breach of contract, no question.

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Coles Supermarkets Australia price and size rip off

When grocery shopping on 6 / 10 / 2011 noticed what i thought was a great special on the vanish napisan oxyaction 3kg with 50% free which mean i am paying for one and half kg at the price of $18. 06 special on my husbands closer inspection he found that it was cheaper to purchase 3 of the 1kg container and still save 6 cents so can coles answer my question what happened to the 50% free on the 3kg container, should i contact consumer affairs as this is blatent misleading advertising

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Coles Supermarkets Australia staff happiness

I work for a Coles store in a very busy tourist township in WA, and I try to do my best to make our customers experience a pleasant one while visiting our store. However, due to new "Company Policies" feel that this will no longer be possible. We are NOT allowed to move from our registers to assist a customer if they are searching for an item in the store, but to point and send them in the right direction, we are NOT allowed to feel comfortable in our workplace either by being able to chose a register/co worker to work at or with, we are now made to feel more like robots than human beings, and due to Coles/Wesfarmers wanting to reach their profits every year they cut back on store wages but still want excellence in service. Those that are at the top, need to come and work on their feet for 7.6 hours a day, 5 days a week and keep on smiling while they do it under great duress, especially at peak times. One Power Ball and I am out of there.

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Coles Supermarkets Australia rude staff

On a Sunday morning while shopping with my partner.
We were near The meat section.
There were meat cutters behind the counter and one man said "I'd f*** her", and The other man said " f***ing slapper, I'd rather f*** the fat old cow over there".
And then called me a "f***ing monkey".
My partner who is of Greek heritage was furious, he asked the men for their names they tried to cover their name tags one was Loyd and the other he could not see.
They told him to piss off and held there knives up as a warning. We hZve not been back since.
This should not be allowed to happen.

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tommytomato
, US
May 31, 2016 3:19 am EDT
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Not happy with the way a store manager treat's and speaks to a pregnant woman, yes my fiancée, I under stand the store manager has a job to do and a store to run, but from what I've heard and seen, I sure Cole's or the current manager doesn't want to take the responsibility for some losing a child over stress from work specially when the words are coming from the store manager their are ways to talk to staff as we all know, a lot of people locally are complaining about this manager, to me this is not on, Coles is already in the news

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john bizewski
, US
Sep 13, 2015 1:31 am EDT

Roast pork was advertised in the deli at 13.99 a kilo
I asked the girl for 250 gram and she told me that only the 3 or 4 slices in the tray were that price and if she was to slice more it would be 23.99 a kilo
needless to say I was disgusted and went elsewhere
this happened today 13/9/15

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Reviewer70116
,
Sep 03, 2015 1:50 am EDT

She is just a really rude *itch. 02/09 and 03/09 - I have had to deal with this piece of work twice in two days (hiring a carpet cleaner) and it has just about wrecked me! What a rude individual. It's nothing in particular. Just everything in general. I'm a 'you can't bring me down, customer' and man she did her best to take the best out of me. I am willing to walk back in there and tell her to cut a new leaf! Cz I am sick of her taking any bananas out of my tree! Take a leaf out of my book. Be polite. Nod. B friendly. Accept service with a smile. All she does - 2:00pm Wednesday and 10:40am Thursday is give me grief! That woman is frozen in time. Tell her to get with the flow - customer service is really important these days! Post Code 4700 - City Centre Plaza shopping centre. Can something be done about her. She has a fat ### and a *itching attitude to go with it. Please !

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vedo
, US
May 18, 2014 8:51 pm EDT

Just this morning while waiting to be served at Munno para service deli and the girl serving asked a staff member to call priority one. He looked at her and just turned away ignoring her completely while four of us were still waiting to get served. It wasn't until I was being served and given an apology for the wait, when i mentioned that was rude of him and was shocked to hear that he is the stores support staff. That is completely rude not only to the customers waiting but also to the staff working for him and to be treated that way. Not only did the girl have to excuse herself twice to call priority but no one came to help.

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Coles Supermarkets Australia rotten food

rotten food in the fruit and veg department. and when you point it out to staff they roll there eyes at you.
and why are the bananas still 14.99 a kilo when they are $7 or $8 a kilo everywhere else?

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GoldOpals Opals
Karcultaby, AU
Aug 10, 2011 7:23 am EDT
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I do not know where you shop. However, bananas in my area are still about $15 per kilogram.

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Coles Supermarkets Australia weight in grocery bags

Went to the checkout to pay for my groceries as the lady was packing my items, I mentioned to her that could I please not have the grocery bags overpacked as they split, only to have this ignored as she kept doing it, I mentioned it again stating that I have had these bags split once I have left coles because they are too heavy, only to be met with the response it only has 6 items in it, I said thats fine but coles wont cover my groceries when they split all over the pavement, she said who told you that, I said one of the ladies that works here, she said thats not true, so I said well keep overloading them then, to that she replied we will only cover the items if it is deemed that they have not been packed properly, and I said exactly. I really dont think that it is that unreasonable a request not to put up to 5kg of groceries in a flimsy grocery bag, only to be met with hostility when asked not to make them so heavy especially when I have had the bags split on me for this very reason.

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Coles Supermarkets Australia wood found inside jar

Recently bought a jar of coles Sun- Dried Tomato strips.(new recipe).
Whilst eating the sundried tomato strips i suddenly found myself choking on something that felt sharp..As i managed to cough it up, i then picked the pieces out from my mouth and discovered that it was three little pieces of wood.About the size of broken down popsticle sticks.
So i then decided to take a further look into the jar and managed to find another piece of wood stuffed into the sundried tomato strips..whether it was from the way they process these tomato's im not sure but i do know is that it shouldnt contain any form of wood product..

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Coles Supermarkets Australia - customer service

My Wife went up to do some basic shopping at this supermarket this evening on the 24/07/2011 at around 5.45. The staff here can be quite rude and have not much customer service. There were 2 incidents that occured. 1. An employee had a trolly and my wife had to get out of the way with out the employee saying anything, its like my wife was expected to move...

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Coles Supermarkets Australia taste

Funny colour - do not taste right

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Coles Supermarkets Australia nasty and rude service

My elderly mother was insulted by the 'manager' Teena after she accidentally knocked products from the shelf with her gofer, my mother made a comment about the isles being to narrow for her gofer. 'Teena' snarled at my elderly mother stating she wasnt the owner so take it up with them, my mother then asked her to reach something too high for her to which she humffed about and snatched it off the shelf and shoved it at my mother. This is your store manager?! no wonder the other staff aren't much better if this is their example to learn from. my mother left terrified and shaken. now I have to pick her up and take her to a store some distance away as she is loyal to Coles but will not return to the Collins parade Store at Hackham SA whilst such a nasty person runs it. So so verry dissappointing, surely there are decent people you could employ Coles, dropping your standards along with the prices?

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Update by *dissappointed
Jun 27, 2011 6:30 am EDT

we have similar issues with this same store, quite probable with the same person, I did not recall her name but it started with 'T' she was a manager too, sad isnt it, Coles is really letting us down, this girl was untidy, unkept looking not at all proffessional and rude.

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Yan Hu
, AU
Nov 29, 2016 4:05 am EST
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I had a bad customer experience too but in a completely different way
Store Manager: Dale Davidson
Register:118
Receipt: 4154
Store: 7735 - CS DONCASTER

During this event I was so angry and embarrassed about the events that till this moment over 10 hours later - I still want this employee fired for the rudeness and unrightful treatment of customers and illogical behaviour. Here is a account of the event which occurred,

On the 29/11/2016 at around 11:31, I was shopping at Westfield Doncaster Colse. That day I had brought a lot of stuff at colse and from other shops.

I had came to Colse 3 days earlier that day and already put my stuff in on the car.

The 4th time i walked into Colse to buy items, I used the self checkout like previously however this time i accidentally forgot to take the receipt.

As i was walking out carrying loads of stuff, an white ( not to be racist or anything) young short ( under 160) female employee stopped me and exclaimed loudly that " You didn't pay" - not "if i can please see your receipt" just " You didn't pay" . Not only was that rude but it made me look like a was caught stealing - even it that wasn't the case.

So i tried to find the receipt - using my already full hands but u couldn't find the right one ( i had taken out the previous receipts of my past purchases), so i was getting scared as I had no idea of where my receipt was, and trust me, with my limited English expression skills - i was pretty scared and found it pretty hard to express what i meant so it seemed like i was stuttering because i was scared and did the wrong thing to the audience.

Then i offered her to check my credit card transactions as i had used my credit card or the camera and it could prove that i had in fact paid for the goods.

She replied with "No"

So then, i didn't know what to do as i was very nervous and scared to be caught up in the whole scenario - just because i didn't get my receipt.

I asked" But how can i prove that i payed for my goods"

She merely said " If you can't show me that receipt then you didn't pay"

At that stage the majority of people were staring at me. It has terrifying and embarrassing.

So i just saw that the people who were using my station which i had previously saw leave and there was a paper on the floor. I picked it up and it turned out to be my receipt.

The employee just muttered " Sorry" in a very sarcastic tone and just walked away.

I'm sorry, but i hadn't realised that this was the way colse employee are trained to behave. To so casually and forcefully proclaim that a customer had been shoplifting with no proof and state that there is no way to prove it without the receipt.

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alexisderulio
, AU
Jun 14, 2016 6:46 pm EDT
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Nasty and rude Coles staff in Launceston Tasmania too

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squzzi
Melbourne, AU
Jul 30, 2011 5:31 am EDT

omg! you people missing the point? that fact that when we lose respect, we have lost a great deal, if this store manager is young and our hope for the future, we are ALL in trouble! If that had been MY mother, the manager would have been the one leaving shaking and terrified!

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Yan Hu
, AU
Nov 29, 2016 4:07 am EST
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Replying to comment of squzzi

I'm pretty sure it's just one person, not everyone in that generation is like that

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Coles Supermarkets Australia falsely accused of theft

I was shopping in Coles located in World Square. Prior to this, I had been to Aldi in North Sydney after a job trial. I had bought 3 cans of spaghetti of the brand "Corale", a brand exclusive to Aldi stores. Because Aldi don't supply bags and I didn't realize until i had already paid for my goods, I had my items in my hand bag. Before entering Coles World Square, I showed my items to a man at the check out and asked him for a plastic bag to place my 3 cans of spaghetti in with my receipt in fear of looking like I had stolen the goods. That was fine with him. Upon shopping, I noticed a security guard staring at me awkwardly a couple of times and got quite cranky about that as I was so careful prior to entering. I went through the register and payed for my goods, only to have this security guard that couldn't speak great English start yelling abuse at me that he saw me steal cans of spaghetti! I was there for a good half an hour trying to just get him to stop yelling and look at the receipts, as I had a receipt from Aldi and one from that moment listing everything I had on me. When I finally got him to look at the receipt, he demanded I find the date for him, which I did. This still wasn't good enough for him and he kept yelling and threatening to call the police. I eventually yelled back and told him to shut his mouth and go find a can of spaghetti of the brand "Corale" in the Coles store if a RECEIPT stating all the goods in my bag was not good enough, as "Corale" is a brand EXCLUSIVE to Aldi! Which he refused to do as he was so confident he had caught a thief! He kept yelling and I responded with "I will call the police myself for harassment if you do not do your job and look at these receipts properly! You didn't see me steal anything because i didn't, and I have the proof. I don't want either of us wasting the time of the police! And who do you think they will believe, your word or my physical proof!" I took each item out one at a time pointing to everything I had bought on my receipts [for the 4th or 5th time!] and asked him if he thought he may have made a mistake. Rudely he said, "Next time you report to me with your goods" which I may have done had I have noticed a security guard before I entered the store, instead I showed a Coles employee thinking this would suffice! Does this warrant me to be abused in public?! My brother is a security guard and he tells me I should certainly report him for harassment and this is what I am thinking of doing. I would like some kind of explanation, or information on the security company Coles employs as this incident may have ruined any chances I have of working for Coles or anywhere in world square after trying for a position so many times. Not a single Coles employee offered assistance. I can assure you if I was lucky enough to be employed with Coles I would be a model employee and could not stand by while I watched a customer telling a SECURITY GUARD to calm down and please read their receipt, claiming they didn't even stock the products the individual was being accused of. Especially while being hurled abuse by the guard ignoring proof.

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BabyCar
, AU
Jun 21, 2011 10:43 am EDT

My sympathies Miss.Lilly, that sounds like a very unnecessary ordeal. Unfortunately it's becoming an increasing problem in English-speaking countries that people with poor English skills are being given jobs that require fluent communication. I would certainly report this incident because it's the only way those in charge are able to weed out people who are not doing their jobs properly, which is obviously particularly important in the case of security guards.

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Coles Supermarkets Australia Credit Card

Yesterday I shopped at both Coles and Kmart and the amounts were under $35. I submitted my credit card and the machine processed it without needing a signature or pin. The checkout girl told me that this is a new system. I would like to voice my complaint about this as I don't view it as customer service. Obviously this new system is meant to speed things up at the checkout but at the customer's expense as credit card fraud can be executed with no checks in place. I realise that $35 is not a large amount but with all the scams and frauds currently happening with credit facilities this leaves a very big hole in the security of my card.

How is this legal?
Brenda Williamson

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peneth6
Brisbane, AU
Jun 17, 2011 1:59 am EDT

$35.00 X a day in a large shopping centre with a stolen credit card = a huge dent in an account.

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Coles Supermarkets Australia coles donvale's poor customer service and wrong practices of working with cleaning subcontractor

I worked a day as a commercial cleaner at Coles Donvale, Victoria From Jun 13 through Jun 14 from 11 pm(night)-7 am(early morning.)

The cleaning subcontractor did not hand me cash of $167.68
(20.96/h(night shift)*8 hours.) Please let him immediately pay me the money to my accounts.

I kept calling the naturalized Australian guy that hired me yesterday, he was bald and wearing glass Korean speaking Australian. I will provide his phone number upon request.

I messaged him to pay me in cash to my bank account, and he does not pay me or message me, or answer my call, of whateversort.

Further on he was cooking the records. For three months just one cleaner was hired and he has worked for the last three months in a row without even having a day off, and without a substitue cleaner.

Also, they were making him check in as if two cleaners are working there, when in reality one person was working there. He was checking out as if one person finishing work at 3 am, and the other at 7 pm.

So I called Coles Donvale through the telephone number of [protected], and the staff named Ken Khew there was showing his temper to me, keep repeating that I need to only contact David, the subcontractor, and repeatedly said "Coles Donvale has nothing to do with it."

I recorded and captured lots of evidences that I can submit to the related department of the State of Victoria. I want this to be resolved peacefully.

I was a cleaner yesterday, but I'm also a customer who's entitled to have good customer service.

This is not a pleasant topic to talk on the phone, but he should have talked calm and nice, and his phone manner was absolutely inappropriate as a customer representive working as an employee.

I requested the staff to let me talk to Coles Donvale Administration office. And he was again showing temper and repeating that "Coles Donvale has nothing to do with it. and he only provided me the cleaning subcontractor's first name, David, whose name I never heard of, and didn't give me his phone number.

Coles Donvale was apparently aware that the subcontractor was cooking the book. Everyone working at night shift there was aware of that fact.

Having Only one guy clean the whole Coles Donvale which is way big big supermarket for three months already without even a day's off. I have plenty of evidences with regard to this.Cooking the records are really ugly business.That needs correction immediately.

I also heard the cleaning subcontractor maintain contracts with a few Coles in his area. Please contact me ASAP. This is really ugly Business and poor customer service.

I want this problem to be resolved immediately.

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8:49 am EDT
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Coles Supermarkets Australia theft

My son works for Coles and has been an employee for over 3 years. He recently purchased us a gold class gift card for our anniversary ($100 value), but during his break he left it on the table in the lunch room. It was in the bag with the receipt. When he realized and went back it was gone. He works the evening shift and no option but to wait til the next day to see if it had been handed in. Needless to say, it hadnt! He inquired from management about the video surveillance to see if this might assist but otherwise he has gotten no where with his appeals, nor does he know they even checked! We are outraged at the lack of concern Coles Management has expressed concerning this matter. If it was Coles that had been affected by this theft, they would not think twice about attempting to discover who was responsible and holding them accountable! I have made my concerns known to the Head Office. I do not intend to let this matter rest. Will be interesting to see the outcome.

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Donald confused
, AU
Feb 14, 2016 7:44 pm EST
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On 02/02/16 store 0471 at 16:24 I bought 500gm prepackage Twiggy Sticks: Half price $15 a Kg. But when you pick up the 500gm prepack twiggy sticks it gets weighed and you are charged for the packet. STILL waiting for Coles to respond. Does Coles weigh tin food or chocolate bars, breakfast food and charge as weight they find on their scales.

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sandy hall
Melbourne, AU
Aug 17, 2012 2:04 am EDT

i have already told you about your product of cat food of select brand. i spend a lot of money each week buying it but even the feral cats will not eat it any more. did your standard drop when you reduiced the can size down. bad product marketing for your brand. i would not be the only one if on line to find this problem. who ever is makin g your cat food is dudding you lot. even k mart does better. get it improved

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sandy hall
Melbourne, AU
Aug 17, 2012 1:59 am EDT

your coles select cat food is rubbish. my feral cats will not TOUCH YOUR BRAND OF TINNED FOOD OR YOUR DRY FOOD. IT HAS SHRUNK FROM 400GMS TO 375 GRMS. DO SOMETHING ABOUT IT. I HAVE 15 CATS NONE will eat your product. your supplier is letting you down. this is not tthe first com, plaint. the first on line for me. not the last. think oif target. i expect to get a quality product when i buy your brand. not the rubbish that is in the product now

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gcptloucas
pakenham, AU
Mar 12, 2012 3:23 am EDT

dont let them get away with it...

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11:37 am EDT
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Coles Supermarkets Australia bottle top burst apart

We are NOT happy with the recent purchase of Coles Natural Spring water packaging! I went to grab it out of the fridge and my thumb went straight through the bottle lid and it really hurt. The water also went everywhere!

We would like something done about this...

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Coles Supermarkets Australia In-depth Review

Store Layout and Organization: Coles Supermarkets Australia has a well-designed store layout that makes it easy to navigate and find products. The aisles are spacious, and the shelves are neatly organized, making it convenient for customers to locate items quickly.

Product Variety and Quality: Coles offers a wide range of products, including fresh produce, groceries, household items, and more. The quality of their products is consistently high, ensuring that customers can trust the freshness and taste of what they purchase.

Pricing and Special Offers: Coles Supermarkets Australia provides competitive pricing on a variety of products. They frequently offer special discounts and promotions, allowing customers to save money on their grocery shopping. The weekly catalog is a great resource for finding the best deals.

Customer Service: The customer service at Coles is exceptional. The staff is friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns. They provide a positive shopping experience by ensuring that customers feel valued and well taken care of.

Online Shopping Experience: Coles' online shopping platform is user-friendly and convenient. Customers can easily browse and select products, and the website provides detailed descriptions and images. The checkout process is seamless, and delivery or pickup options are available to suit individual preferences.

Loyalty Program: Coles' loyalty program, Flybuys, offers great benefits to customers. By earning points on purchases, customers can redeem rewards such as discounts, free products, and exclusive offers. The program is easy to join and provides ongoing value to loyal shoppers.

Sustainability and Ethical Practices: Coles is committed to sustainability and ethical practices. They actively work towards reducing waste, supporting local farmers, and sourcing products responsibly. Their commitment to these values is evident through initiatives such as reducing plastic packaging and promoting sustainable seafood.

Accessibility and Convenience: Coles Supermarkets Australia prioritizes accessibility and convenience for all customers. Their stores are wheelchair-friendly, and they offer services such as click and collect, home delivery, and self-checkout options. This ensures that shopping at Coles is convenient and accessible for everyone.

Delivery and Pickup Options: Coles provides flexible delivery and pickup options to suit different needs. Customers can choose to have their groceries delivered to their doorstep or opt for convenient pickup from a nearby store. The delivery service is reliable and ensures that customers receive their orders in a timely manner.

Overall Shopping Experience: Coles Supermarkets Australia offers a fantastic overall shopping experience. With a well-organized store layout, a wide variety of high-quality products, competitive pricing, excellent customer service, and convenient online shopping options, Coles is a go-to destination for all grocery needs. Their commitment to sustainability and ethical practices further adds to the appeal of shopping at Coles.

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Contact Coles Supermarkets Australia customer service

Phone numbers

1800 061 562 1800 876 553 More phone numbers

Website

www.coles.com.au

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