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1.3 57 Reviews

Coleman Furniture Complaints Summary

4 Resolved
44 Unresolved
Our verdict: If considering services from Coleman Furniture with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coleman Furniture reviews & complaints 57

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11:57 am EDT
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Coleman Furniture Failure to fix broken chair

It won't let me leave a review without a star. That is the only reason one star is here. I ordered furniture in Oct 2019, received in November 2019.
In April 2020, one of my chairs broke (it was only the 2nd time the chair had been sat in). I called Coleman and was told to call the extended warranty people. I called them and was told that the extended warranty wouldn't start until November 2020, that it falls under Colemans 1 year warranty. Then began the arguing back and forth. Yes, Coleman will pay someone $125.00 to fix it, no you can't bring it anywhere as it could cause more damage. Me telling Coleman that no one will come here to fix it. to pretty much Coleman telling me, well I guess you're screwed. I knew I should have just bought furniture from a regular furniture company, I would have received a replacement without all this hassle & now that the initial claim was made through the extended warranty company, I am stuck with a broke chair.

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1:33 pm EDT

Coleman Furniture Unethical practices by coleman furniture and affirm financing co.

I ordered a loveseat from coleman furniture and financed by affirm by way of coleman furniture. The order was placed on 7/12/20 and the first payment due had to be paid to affirm. However, the loveseat had not been loaded or shipped and I did not want to pay for a product I had never seen, and it appeared that the name had been changed to the name of a different loveseat. They gave me an "estimate" that the loveseat could soon ship from the manufacturer to a delivery company. Then I would need to wait for the delivery company to call me to arrange delivery. I was told this could take another several weeks. All this time, I was asked to pay for a product I have never seen.

I was told by coleman and affirm that I may be charged a restocking fee plus interest. This is a scam. The producvt has not been loaded nor has it been shipped. I do not owe any money to anyoner. I cancelled in less than 30 days.

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Update by schmerr
Aug 06, 2020 1:35 pm EDT

I ordered a loveseat from Coleman Furniture and financed by Affirm by way of Coleman Furniture. The order was placed on 7/12/20 and the first payment due had to be paid to Affirm. However, the loveseat had not been loaded or shipped and I did not want to pay for a product I had never seen, and it appeared that the name had been changed to the name of a different loveseat. They gave me an "estimate" that the loveseat could soon ship from the manufacturer to a delivery company. Then I would need to wait for the delivery company to call me to arrange delivery. I was told this could take another SEVERAL weeks. All this time, I was asked to pay for a product I have never seen.

I was told by Coleman and Affirm that I may be charged a restocking fee plus interest. This is a scam. The producvt has not been loaded nor has it been shipped. I do not owe any money to anyoner. I CANCELLED in less than 30 days.

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6:58 pm EDT

Coleman Furniture Order# 6029960 erroneous delivery date

Hello Coleman's CEO/President,

On 6/4/20 we (Veronica /Paul Williams) received a conformation email advising the estimated time for delivery to me was 5-6 weeks. As of 7/29/20 I have not received my order. I called today to get an update and was told it would be an additional 2-3 weeks before the order is delivered to me.

I'm requesting the order to be expedited or compensated for the erroneous wait time.
Please respond as soon as possible so that we can make other arrangements.

Sincerely,
Veronica and Paul Williams

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11:15 pm EST
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Coleman Furniture service

It all started when I ordered a bedroom set and a bookcase on 9/25. Then I decided to order a living room set, but I found the same set cheaper at Orlando Furniture. Now although Coleman's says they have a price guarantee, they refused to honor the price match saying it would cut too close to their profit margin so they were going to pass on the sale to me. I already had credit approved for Coleman, so despite the bitter taste of feeling cheated, I went ahead with the order which was only about $100 more than Orlando Furniture. Plus, the sales person claimed "white glove treatment." Mind you also, my purchase was over $1, 000. So if their profit margin is that thin, the company should be worried.

It is now 11/16, I still do not have all my furniture - missing a dresser and I have a bed with no hardware, and the company could seem to care less. Call and ask to speak to a manager like "Cierra" and you'll get the apathetic cold shoulder with vague promises the company will look into it.

So why have I not received all my furniture?

1. Shipping company may get an incorrect phone number for you, or thus was the claim. Yet the shipping company clearly called me with someone else's delivery named "Melissa."
2. Shipping company may get the wrong email address for you. Why? I don't know. I got the bill, how could they muck this up?
3. My wife went into labor, I had to reschedule one time. This one was on me.
4. One delivery was incomplete. Got a bedroom set that was missing a dresser that no one can seem to find and a bed missing hardware. So it is back to sleeping on the futon while they try to find the parts to my bed. In fact, they sent me an email asking for a picture of the problem... demonstrating a complete lack of empathy. I took a picture of the empty space where my dresser would be standing and a picture of my unassembled bed.

Unfortunately, no updates from Coleman on when I will get my remaining items. The "white glove" treatment is more like someone in some latex gloves slapping you with a wet fish over and over again. Because yeah, all of the above may not even be the craziest part of this never ending debacle.

One 11/13 when the delivery company was delivering my living room set, the called me at about 7:20pm and asked if they could make the delivery at 9:30pm. It was a bit late, but I said sure. It wasn't until, and I kids you not, 11:51pm after I had fallen asleep they called and said they were running late and they wanted to make the delivery around 1am. I told them no. They said okay and the delivery would be at 8am tomorrow. Call after call from me to them with no answer the next day for the 8am delivery. Finally around 11am I went to work, then they called, apologized saying they over slept and was at my house...

Oh, and good luck returning something you don't like. That bookcase I bought crumbled before the first book even hit it. They wouldn't take it back. Bought a piece of Sauder half the price from Amazon, still standing today full of books.

Never, ever, buy from this company. I wish I was making this story up. Crazy. Unbelievable. You'd think after so many issues rhe company would offer some sort of rebate, money back, something. All I get is nothing and no updates on the still remaining missing pieces! The furniture is great, the service is the worst I ever had in my entire life!

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7:59 pm EST

Coleman Furniture dining set

Watch out for the bait and switch…
Watch out for the bait and switch routine with their advertising. I purchase a dinning set with four chairs as it is advertised on their website( ID: ASL-D736-32-ROOM). I also ordered two additional chairs. Upon delivery only four chairs showed up. I was informed by Coleman that I was "confused as the table only come with two chairs" and I bought two more. I informed Coleman of why does it say you get four chairs? They said it's a billing error on the finance company. I said what does the finance company have to do with the way you advertise? They claim the price is in error and now want more money for the two extra chairs. I told them to come pick the merchandise up, and now they are strong arming me into paying return charges and a restocking fee.

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5:45 am EST
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Coleman Furniture billing

In our opinion this company is involved in fraudulent business practices. They misled about the delivery time. We canceled our order when we learned the delivery would be 8 weeks, from 3 weeks. They charged our card AFTER the order was canceled and they still owe us money 2 months later. It looks like we're not going to get it back. Buyer beware. Customer support was inept and unaccommodating. Melissa Baraf, a customer support person, would read from a script instead of listening to our requests. The script had nothing to do with what we were asking. She spoke over us and it became very clear she had no desire to hear or help.

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Abillion
, US
Jul 29, 2020 7:03 pm EDT

WOW! I just found out after purchase my order would be 8 weeks:(. They told me due to COVID-19. But your order was before 2/19. That's interesting. Could the product be coming from China causing the delay?
NEVER AGAIN WILL I ORDER FROM COLEMAN FURNITURE...

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7:24 pm EST

Coleman Furniture dining set

December 3, 2018
order #498752-1
I made a order from this company on November 3 with a statement from them that I would have the order in 2 weeks,
before Thanksgiving. I was sent a email saying that my furniture would be deliver December 3, 2018.
On this date I called company and was told it is in the same status it was in 2 weeks ago. They could not provide a delivery date.
I told them to cancel the order, I was them threaten with a Restocking fee on a order that was never delivered. It was finance through a
company Affirm that they use for financing. I have not made any payments to this company yet, because I had no payments due. I advise Affirm,
that my order was never delivered, and was canceled. Therefore the loan was not needed. Affirm told me that they had already paid Coleman and I needed to call them
needed to call Coleman and tell them to refund Affirm their money. Coleman also tried to charge me for the warrenty that went with the furniture, even though they never delivered the furniture.
I never heard of this type of practice. I refuse to pay a restocking fee for something I never received. This is the 3rd time
I had order from this company. I should had known better. Each time it took about 4 months to get furniture. Now even though I didn't received anything, Affirm still wants me to pay them. BEWARE!

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meCritique
, US
Dec 24, 2018 11:06 am EST

I don't think I've ever been so frustrated with a business as I have with Coleman Furniture. I'd go so far as to say this business is a fraud and reading others reviews they appear to have a business strategy of double billing, revenue through restocking fees and outright misrepresentation of product and delivery time. Their customer support his horrid and appears to be located off-shore. Their support representatives are cold and unhelpful and read and re-read from a script, even if it doesn't at all apply to the situation. They have a history of refusing to respond to questions, complaints and in our case, refused to cancel an order shortly after it was placed. They also have a history of refusing to refund customers, even when the order has been canceled. I would emphatically employ you to find a different place to buy your furniture.

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6:23 pm EST

Coleman Furniture magnolia kitchen island

I have been trying to work with your company since we received our second Magnolia kitchen island. The first one that arrived, the granite corner was completely broken. You came back 6-8 weeks later and we discovered after a week that the countertop was plastic. Not granite!

I can't even believe how far this has gone. I'm now writing a letter to the Better Business Bureau, The Consumer Complaints Department and the Attorney General local to your business. I am only asking that you send someone out here to check the countertop and get me a granite one as that is what I've paid for! Since you're unwilling to assist, this is my final advise and several notices will be going out as of tomorrow.

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2:19 am EST

Coleman Furniture Never buying from them again

I don't recommend ordering from this company unless you love to wait forever. I ordered a Personalized Oversized Solid Light Pink Bean Bag Chair with my daughter's name on it in August! Now it's the17th of November and I wonder where the bad chair can be. Customer service is a bunch of [censored]s who never know anything, they are absolutely useless, so I am on my own with my issue.
Looks like I will never receive what I ordered :(

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12:38 am EDT

Coleman Furniture Non delivery

I have ordered my bedroom set back in March and it is now late August and I'm still waiting for my order! No matter how many times I've contacted these guys from Coleman Furniture I get nothing but empty promises. They keep claiming I'll get my order any time soon but 6 months already passed and there is no sign of my order and I doubt that I'll ever get it! Terrible store!
I tried to get a refund but they said that they don't do refunds and asked me to be more patient. 6 months is too much! I don't want to wait any longer but these guys don't let me cancel my order!

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Abillion
, US
Jul 29, 2020 7:07 pm EDT

Order #(6029960) I'm having the same issue. It's time for regulators to assist the consumers!

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blaze2012
, US
Dec 14, 2018 7:31 pm EST

This sounds like a similar complaint. How are they allow to stay in business. People should start a class action suit against them.

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7:13 am EST

Coleman Furniture Better choose another company

I ordered some things from this company, but they never delivered my furniture! They even couldn't sent me a message about the delivery date. After a month they sent me an email with the date and warned me that if I couldn't take it they would cancel my order. After several calls and messages there was no responses and no solution. In the end they cancelled my order and charged $500 from my credit card for something that never made it to my home! Better choose another company because this one is horrible and they are real scammers!

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12:24 pm EDT

Coleman Furniture I cancelled the order, but seller continued to call me

I have ordered sofa from www.colemanfurniture.com, because it was sale and the price was very attractive. I placed the order and paid about $700 for the delivery as well. However, the seller didn’t deliver sofa on time. He found many excuses and promises, but I stopped to trust them. After 4 weeks I cancelled the order and asked to provide refund. But they continued to call me and sent emails with the sale items. It was very annoying.

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10:54 am EDT

Coleman Furniture they didn't agree with the manager from the shop

We purchased the piece of furniture from www.colemanfurniture.com. At the beginning, the customer services were great and they even promised to provide the order to local store. But after 2 weeks they suddenly refused and no one explained why. Also we came to the local store, and the manager told us that they haven’t heard about this deal at all. They deceived us and we have no idea how to get money back.

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12:46 pm EST

Coleman Furniture Never replaced damaged item

I ordered a table set from the company Coleman Furniture. I received damaged table and asked the company to replace it. They promised to change it within 4 days. It was 4 weeks ago, but they still haven’t replaced it. I called them, but their phones were busy or switched off. I sent emails, but no response from them. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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11:10 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Coleman Furniture defective product

I purchased an Aerobed. Six months later, the bed seams began to separate. I called. They sent a replacement bed. Six months later again, the bed seams separate. The very same defect. This time I am told that they will not replace it because the original 1 year warranty expired and the replacement bed only had the remainder of the warranty left from the original bed so it was a month past the warranty time. They do not give the replacement beds a new warranty because they know with their defective product they would be replacing the bed every six months. It is not a reliable product. I read other complaints on here about seams separating. Must be a common defect with Aerobeds. Buyer BEWARE !

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TraceyK
, US
Jan 10, 2015 6:08 pm EST
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Seraph1na, you sound like you enjoy drinking [censored] juice...just sayin'...

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Seraph1na
, ES
Jul 31, 2011 12:49 am EDT

I had that problem with the toddler Aero bed. I tried to repair it myself because it was past the one year mark, but was unable to. It had only been used a few times, too. So it went into the trash bin along with a bunch of other useless poorly made crap.

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7:45 am EST
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Coleman Furniture Beware

The Aerobed is a waste of money, it only works for a short time before the seams at all the indentations start to get pinhole leaks. There is a clear design flaw in the product, they have made the material thickness too small in this area. It simply doesn't stand up to just using it, even if your careful not to dig a knee or elbow into it. The pinhole leaks can be repaired with crazy glue, (deflate before applying glue) it takes a while to find them though, and after a while you wind up getting a new leak every night regardless. It will drive you mad. If the thing only cost a few bucks it might be acceptable but for the price of the item it should have been designed better.

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2:08 pm EDT
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Coleman Furniture Junk

We bought the expensive twin sized Aero Bed pillow-top with the quick-inflate pump. The first one broke after 3 seconds - did not complete its cycle of inflating the bed, nor would it switch to deflate. We took it back to Bed Bath & Beyond and they switched it out, no problem. Tonight I tried the 2nd one - this pump would not even start at all. I am taking it back tomorrow and will try to get another manufacturer's bed, or our money back. I'm very disappointed with Aerobed, as it had been recommended to me by others.

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Doug Roberts12258
, US
Dec 12, 2018 9:11 pm EST

Very bad. Furniture took 2 weeks to ship, then arrived damaged, now company won't accept it back and instead wants me to wait 2 more weeks for replacement parts to ship and expects me to disassemble the product and replace the damaged parts myself!

Coleman Furniture Customer Reviews Overview

Coleman Furniture is a well-known online furniture retailer that offers a wide range of high-quality furniture products at affordable prices. The company has received numerous positive reviews from satisfied customers who have praised its exceptional customer service, fast shipping, and excellent product quality.

Many customers have praised Coleman Furniture for its extensive selection of furniture products, which includes everything from bedroom sets and dining room furniture to home office and outdoor furniture. Customers have also appreciated the company's commitment to providing high-quality products at affordable prices, making it an excellent choice for budget-conscious shoppers.

In addition to its impressive product selection, Coleman Furniture has received high marks for its exceptional customer service. Customers have praised the company's knowledgeable and friendly staff, who are always available to answer questions and provide assistance. The company also offers fast and reliable shipping, with many customers reporting that their orders arrived well ahead of schedule.

Overall, Coleman Furniture is a highly reputable online furniture retailer that offers exceptional products and customer service. With its wide selection of high-quality furniture products, affordable prices, and fast shipping, it's no wonder that the company has received so many positive reviews from satisfied customers.

Frequently asked questions (FAQ) about Coleman Furniture

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Is Coleman Furniture a legitimate furniture retailer?

Coleman Furniture is a legitimate online furniture retailer that has been in business since 1999, offering a wide range of furniture and home decor products.

How is the quality of furniture sold by Coleman Furniture?

Coleman Furniture offers a variety of furniture from different manufacturers, so the quality may vary depending on the specific brand and item.

What types of furniture does Coleman Furniture sell?

Coleman Furniture sells a wide range of furniture, including living room, dining room, bedroom, and office furniture, as well as home decor and accessories.

Are the prices on Coleman Furniture competitive?

Coleman Furniture is known for offering competitive prices on their products, but it's always a good idea to compare prices with other retailers before making a purchase.

What is Coleman Furniture's shipping policy?

Coleman Furniture offers free shipping on most orders within the contiguous United States. Shipping times may vary depending on the item and location.

Does Coleman Furniture offer assembly services?

Yes, Coleman Furniture offers in-home assembly services for an additional fee, depending on the item and location.

How do customers rate their experiences with Coleman Furniture?

Customer reviews for Coleman Furniture are mixed, with some praising the quality and pricing of the furniture, while others have experienced issues with delivery and customer service.

What is Coleman Furniture's return policy?

Coleman Furniture has a return policy that allows customers to return items within seven days of delivery, subject to a restocking fee and return shipping costs.

How does Coleman Furniture handle damaged or defective items?

Coleman Furniture requests that customers report any damaged or defective items within 48 hours of delivery to initiate the replacement or repair process.

How can I contact Coleman Furniture's customer service?

Coleman Furniture's customer service can be contacted by phone, email, or through the live chat feature on their website.

Do they offer financing options for purchases?

Yes, Coleman Furniture offers financing options through a third-party provider, allowing customers to pay for their purchases over time.

Is the Coleman Furniture website secure for online transactions?

The Coleman Furniture website uses SSL encryption to protect customer information during transactions, but it's always wise to exercise caution when shopping online.

Does Coleman Furniture offer a price-match guarantee?

Yes, Coleman Furniture offers a price-match guarantee on certain items, provided that the competitor's price meets specific criteria.

Are there any sales or promotions available at Coleman Furniture?

Coleman Furniture occasionally offers sales and promotions, which can be found on their website or through email newsletters.

Can I order custom or made-to-order furniture through Coleman Furniture?

Some of the products offered by Coleman Furniture can be customized or made-to-order, depending on the specific item and manufacturer.

How long has Coleman Furniture been in business?

Coleman Furniture has been in business since 1999, demonstrating a history of providing furniture and home decor products to customers.

What is the delivery process for Coleman Furniture?

Coleman Furniture coordinates with third-party delivery companies to provide in-home delivery and assembly services for an additional fee.

Does Coleman Furniture have a showroom or physical store locations?

Coleman Furniture is primarily an online retailer and does not have a physical showroom or store locations for customers to visit.

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Contact Coleman Furniture customer service

Phone numbers

+1 (888) 430-8438 +1 (888) 434-8210 More phone numbers

Website

colemanfurniture.com

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