SUBMIT A COMPLAINT

Coinbase / wire to coinbase not being returned for 15 days after receiving notice it was being returned.

Date: Nov 2nd 2017
I sent a wire to Gdax(Coinbase) and it was refused because the name on the wire was my business name instead of my legal name. They sent me an email the same day saying it was being returned and still 15 days later not only have I not got my wire I still can't get support to address the problem. I have open tickets that are never responded to and I have called support 3 times. They say they have escalated it but still nothing happens.

I am again on hold with phone support. They are very nice but seem to be useless in getting anything resolved.

Coinbase
Coinbase
Coinbase
Coinbase

St
Nov 17, 2017

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