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1.1 215 Reviews

Coinbase Complaints Summary

2 Resolved
201 Unresolved
Our verdict: If considering services from Coinbase with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coinbase reviews & complaints 215

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Newest Coinbase reviews & complaints

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B
9:05 am EDT
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Coinbase one bitcoin

My brother passed away Feb 23 2016 and at that time he owned one Bitcoin that was being held by Coinbase San Francisco. Since that time we have furnished all the proper legal documents to have this turned over to his surviving siblings, my sister, my brother and I. At first they were quite helpful and advised what legal documents would be necessary. On april 7th we completed this task and sent them to The Coinbase dropbox via email and received confirmation. Since that time they have stopped all communication with us. We fear they have taken our money possibly when it was at near 20, 000 earlier this year though we have no proof of that. We are currently in process of notifying the San Francisco District Attorney and the California State Attorney General's office. We are all in our mid to late seventies and have very limited funds to pursue this matter and they know that. We will never give up trying to retrieve what is rightfully and legally ours.

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bigbobh
, US
Jul 01, 2018 6:10 pm EDT

This one bitcoin matter has now been resolved and we have received our bitcoin.
Bob Hennessey

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6:45 pm EDT
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Coinbase payment not received, unethical behaviour

This was with respect to a transaction since Dec, 2017. So far has been utter silence.

On Tuesday, March 13, 2018, 9:23:53 a.m. EDT, Coinbase Support wrote:

Hi XXX,

Thanks for reaching out regarding your cryptocurrency transaction.
Having investigated the issue, I am working with a specialist to address it properly.

We will follow-up with you as soon as we have an update.
Thank you for your patience, and for choosing Coinbase!

Best,
Gabe
...
On Mar 11, 2018 at 03:33PM PDT Abu Maiyaki wrote:

Gabe:
On Dec 13, 2017, I attempted to send 2.10244 of ethereum from my [protected]@yahoo.com coinbase account to myself @ [protected]@gmail.com. Somewhere in all of this, the transaction was completed without a deposit or reversal of either the ethereum or the dollar amount.

I am providing you with three screenshots... 1st is the transaction received at my gmail account, 2nd is a confirmation of the transaction at my yahoo account and the 3rd is a confirmation of completion from Coinbase. I have no transactions hash or reference number related to the transaction.

Do let me know...
XYX

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Update by amaiyaki
Apr 22, 2018 6:51 pm EDT

This was with respect to a transaction since Dec, 2017. So far has been utter silence.

On Tuesday, March 13, 2018, 9:23:53 a.m. EDT, Coinbase Support wrote:

Hi XXX,

Thanks for reaching out regarding your cryptocurrency transaction.
Having investigated the issue, I am working with a specialist to address it properly.

We will follow-up with you as soon as we have an update.
Thank you for your patience, and for choosing Coinbase!

Best,
Gabe
...
On Mar 11, 2018 at 03:33PM PDT YYY wrote:

Gabe:
On Dec 13, 2017, I attempted to send 2.10244 of ethereum from my XX@yahoo.com coinbase account to myself @ YYY@gmail.com. Somewhere in all of this, the transaction was completed without a deposit or reversal of either the ethereum or the dollar amount.

I am providing you with three screenshots... 1st is the transaction received at my gmail account, 2nd is a confirmation of the transaction at my yahoo account and the 3rd is a confirmation of completion from Coinbase. I have no transactions hash or reference number related to the transaction.

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C
8:49 pm EDT

Coinbase is coinbase a scam?

3 weeks ago I transferred some money so you could verify my bank account and a few days later I talked to a coinbase support guy.
I sent a picture of the transfer and he told me that he would get a tech guy to look into it!
when I write to the support nobody can give me an answer!
nothing happens!

Case ID: 3882141
opened 05-03-2018
last time I heard from coinbase was 10-03-18

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8:53 am EDT

Coinbase turbo tax support referred by charles schwab co., inc; charged my schwab bank debit card billed by coinbase, cheap side 3 small charges

Turbo Tax support referred by Charles Schwab Co., Inc. Charged 3 small transactions totalling $3.19 authorized by me for service to make changes to my Turbo Tax program to handle Large trade more than 2000. I was asked to scan my driver license, provide (last 6 digit social instead of 4 despite my objection) last 6 of social, DOB, Debit card to charge $3. Credit card given but later was asked that it was unacceptable and to give debit card which I did. They asked to have remote control to install "TeamViewer" program. For 2 days my laptop screen was dark. This incident happened on March 13, 2018. I checked with Charles Schwab Bank about 3 transactions totalling $3.16 and then by PayPal 3 blank with no charges. On March 14, 2018 after several attempts support team informed me that they could not resolve as there is security issue with my computer. This is not True as this is Windows 10 and I never had issues. Today on March 17, 2018 I found again same 3 transactions as PENDING. I cancelled my Debit card. Schwab is aware of this issue. This is a violation of Nevada Privacy issue and consumer fraud.
These things are unheard. Coinbase is keeping charges as PENDING, why? Delete or complete Transaction.

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2:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase bank verification

I need to withdraw my coinbase funds into real non-fraudulent bank. coinbase said I need to make a transfer from my bank to theirs to validate my bank account for withdrawals (within 2 days they said). I transfered money from Bank of Ireland to their Estonian bank twice in the last few weeks. Everytime I check my bank on coinbase it is still not verified, no sign of customer support, no way of withdrawing my money. scammers! fraud! beware!

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2:10 pm EST

Coinbase bank verification is not completed even I have send money twice into coinbase bank account

i have send small amount in the coinbase bank, the details they have given with reference number, they deposited that money back into euro wallet to buy . however still my bank is unverified I m not able to withdraw my money from their portal which is deposited into euro wallet I can buy and sell easily but money will be still in their portal called wallet...

we cant get back money in to our own bank account.
my money is held with them I cant withdraw and deposit to my bank

they hold to our money and making money from our money

its pathetic

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3:19 pm EST

Coinbase coinbase

Been verified for a month. Jeff Pitts 411 Walnut street, green cove springs, florida 32043. Bought and sold already. And now, for the last 3 weeks I havent been able to buy or sell anything. The service keeps telling me I need to verify before I can buy or sell? All I get for an answer is, "we are under heavy load". I tried telling my mortgage lender that I was under heavy load and that was why I couldnt pay him. It didnt work and now he is sueing me.

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4:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase i'm complaining about a mistake that was made while selling my bitcoin cash.

This happened on the 08th of January 2018
+[protected]
Good day, please I have an issue about the last transaction I did. I transferred bitcon cash but it was to a bitcon wallet and it wrote completed, but the money never reflected on the bitcon wallet. Please can it be returned to me back to my bitcon cash please .
Please I need a return thank you.

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4:07 pm EST

Coinbase account withdrawal and id verification

Coinbase does not make it clear that to transfer funds from Coinbase you need to go through an ID verification. The problem is the verification does not work and while waiting through this fake process (have tried multiple times and always ends in failure; no such thing as customer support to contact) the currency is trapped. To withdraw the funds you need to sell back to Coinbase and they take a %. Thus, deceiving customers into buying tokens (charging fees for this) and then preventing them from transferring the tokens out so users must sell it back and put it in their bank account while being charged ANOTHER FEE. Have tried multiple, multiple times to contact Coinbase via email, case tickets, phone, and twitter.

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7:22 am EST

Coinbase wire transfer

Transferred 200EUR on [protected] to Coinbase account following instructions on Coinbase website to the letter. Funds did not show up in the Coinbase account for over too weeks. Contacted customer support with full details asking to either credit my Coinbase account or reverse the transfer. After initial non-informative template-based reply I am no not receiving any responses from Coinbase.

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5:25 pm EST

Coinbase blocked account, no access to funds, no response from customer service

Coinbase, on 12/18/17, froze a transaction for either 72 hours or until I sent photo ID verification, whichever happened first. I immediately sent the requested photo ID verification and they immediately blocked my account. I cannot see my account or anything happening in it, I can't access my funds. No one will respond to me from the Coinbase ticket system, @CoinbaseSupport on Twitter or Olga on Reddit. My request on Reddit is hidden so I can't see anything happening with that.

I want them to restore access to my account and cancel that transaction. I had to use alternate funding to pay for my purchase.

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1:18 pm EST
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Coinbase fund transfer

I made a SEPA deposit transfer of 600 Euros to my Euro account on the 17th October 2017 and since then no money has been deposited into my account.


Numerous emails and phone calls to the support line have resulted in nothing more than email replies from incompetent staff or automated replies from bots - Absolute disgrace.



Coinbase have essentially stolen my money ! 



CEO Brian Armstrong you really need to sort out your customer support. This level of customer support is totally unacceptable !

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7:15 pm EST
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Coinbase unauthorized transaction from my ltc wallet

when I sent the 3 ltc to an address I was prompted for a verification number on my phone which I put in. There was a box that popped up with the address and to confirm it which I did. Right after that my ltc wallet went down another 5.99 ltc and that was sent to an unauthorized address and there is no history on my acct nor was there any confirmation email. the address that took the ltc was

LXDEtDeX49W3VNY3XF5mhyHMFgWcZsa82F which was then sent to 2 other addresses

5.[protected] LTC to

 LfQj9R8XzYNjqnZNG49SoLN3nrnGV5ZvRo

0.[protected] LTC to

 LWWQtRmaK4x1y1UykPXh8wrb29ux3sWxvj

there is no history on my acct nor for my ltc wallet about the 5.99 transaction.

I did not authorize this 2nd transaction and feel that coinbase allowed my ltc to be stolen and did nothing to correct it.

Please advise as to what can be done. I have lost over $1400 because coinbase allowed my coins to be stolen. Thank you for your immediate attention to this matter.

Cynthia Kubli

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7:01 am EST
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Coinbase delayed withdrawal

Since 17 of December of 2017, I have been waiting for a SEPA withdraw in the value of 116, 85! Withdraw code is OICKJ25W! Going on almost 12 days without the transaction be clear on my bank account, I have done transactions with Coinbase before and never got this bad. Also the support page is completely useless with no help to solve problems of its clients.

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7:26 am EST
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Coinbase sepa deposit delays

I made a SEPA deposit into my euro wallet more than 10 days ago and since then no money has been deposited into my account even though it left my account straight away. I contacted customer service and provided them with screen shots of my payment but the only thing they say that they will get back to me. What can I do ? Any advice any one can give would be appreciated.

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6:20 am EST
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Coinbase usd wallet not deposited and coins not received even after 13 days.

Hi,
I've done a deposit of $1000 to my USD wallet on 11th Dec 2017; these funds were supposed to be available on 18th Dec 2017. However, the funds are not yet credited in the wallet even after 14 days, although these were debited from my bank account.

Also, I've bought 2 coins on 12th Dec 3017 and received email saying the coins will be available on 19th Dec 2017. These are also not yet credited.

It is a great regret that the coins and funds are not credited as I was promised. Due to this I missed many opportunities to sell/buy them in the right moment.

I've also sent emails to coinbase regarding this and has not received any response.

I would request the team to resolve this issue.

Thanks,

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4:01 am EST

Coinbase money transfer

I transferred a sum of money from my Resolut account to Coinbase on 17 Dec 2017. It has been over 5 working days and the money is still not in my Coinbase account. Why is the money still not showing in my Coinbase account? This is a really bad service. Any standard bank can transfer money between account in 2 hours, let alone more than 5 working days!

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9:16 am EST

Coinbase unable to withdraw funds

I have been unable to withdraw funds from my Coinbase wallet since October. I've sent countless emails, I can't get through to them on any customer service number, they completely ignore their Twitter accounts. They are holding my funds hostage in their app and I have no way of communicating with them. I can't think of any other channel of getting help - the channels they provide for communication might as well be non existent. I don't know what to do to get my money out.

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4:08 am EST

Coinbase withdrawing money

Hi,

I would like to make a complaint.

We set up an account to purchase Litecoin a few weeks back. You took our ID and bank details for us to confirm who we are to be able to make a payment. We then made a payment of £500 for our coins. When we tried to withdraw our money, we were then told that we needed to activate our bank to confirm who we are again. To do this we had to make an international payment from our bank account using the details that you provided. We did this and was told that it would take 2 days to verify. 2 days came and it still said the same message. We then made an international call where we was on hold for 50 minutes. This cost us £61. We was told that there was other areas we needed to complete on our account and we would be sent an email telling us what we needed to do. The email only provided a link to the website and didn't actually tell us what to do. So we wasted time and money. We then called back yesterday, on hold for a further 50 minutes to be told that we need to provide further ID. I have sent my passport and still no money. It still says that our bank needs to be verified. I asked one of your agents to check my IBAN on the call yesterday but she refused. My friend also had the same issue. She called and the guy she spoke to (Justin) altered her IBAN and within 2 days she had her money, yet the agent I spoke to refused to do this. When I look on the site, it looks like your IBAN is in the field where my IBAN should sit.
I have provided you with a copy of my passport, copy of my driving licence, bank details, international payment and you still cant transfer me my money. I have spent hours on the phone and it has cost me money trying to contact your customer service team who will only send an email with a link to your site.
I am obviously frustrated with the situation. I want somebody to contact me with a solution!

Please also send me a copy of your complaints process.

Many Thanks

Darren Cragg
[protected]@hotmail.co.uk

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6:49 pm EST
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Coinbase fraud on my coinbase account - all my crypto currency moved to an unknown wallet

Date Of Incident: Dec 4 2017
Description of the Incident:
All my Bitcoin currency from my coinbase account was transferred to 1GMqkLRKVUoZXL7maMakYD7oeisryT42z1 id. This is never authorized by me. The Bitcoin currency transferred was worth $1276 at the time of transfer. My account is disabled now citing fraud as the reason.

Can you please help me get my Bitcoin Currency back. Coinbase is a website that deals in buying and selling Crypto Currency. Please help me get my BTC or money back.

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Coinbase Customer Reviews Overview

Coinbase is a popular cryptocurrency exchange platform that has been around since 2012. It has gained a reputation for being one of the most user-friendly and reliable platforms for buying, selling, and storing cryptocurrencies. Here are some of the positive points that users have highlighted in their Coinbase reviews:

1. Easy to use: Coinbase has a simple and intuitive interface that makes it easy for beginners to navigate. Users can easily buy and sell cryptocurrencies using their credit or debit cards, bank transfers, or PayPal.

2. High security: Coinbase takes security very seriously and has implemented several measures to protect users' funds. It stores the majority of its assets in cold storage, which is offline and inaccessible to hackers. It also offers two-factor authentication and insurance coverage for its users' funds.

3. Wide range of cryptocurrencies: Coinbase supports a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and many others. This makes it easy for users to diversify their portfolios and invest in different cryptocurrencies.

4. Good customer support: Coinbase has a responsive customer support team that is available 24/7 to help users with any issues they may encounter. Users can contact support via email, phone, or live chat.

5. Mobile app: Coinbase has a mobile app that allows users to buy, sell, and store cryptocurrencies on the go. The app is available for both iOS and Android devices and has received positive reviews from users.

Overall, Coinbase is a reliable and user-friendly platform that has earned the trust of millions of users worldwide. Its high security, wide range of cryptocurrencies, and good customer support make it a popular choice for both beginners and experienced cryptocurrency traders.

Coinbase In-depth Review

User Experience:

Website Design and Navigation: Coinbase has a clean and intuitive website design, making it easy for users to navigate and find the information they need. The layout is well-organized, with clear menus and sections.

Account Registration Process: The account registration process on Coinbase is straightforward and user-friendly. Users are guided through the necessary steps and verification requirements, ensuring a smooth and secure registration experience.

Ease of Use for Buying and Selling Cryptocurrencies: Coinbase offers a user-friendly interface for buying and selling cryptocurrencies. The process is simple and can be completed with just a few clicks, making it accessible to both beginners and experienced traders.

Mobile App Functionality: Coinbase's mobile app is well-designed and offers a seamless experience for users on the go. It provides all the necessary features for buying, selling, and managing cryptocurrencies, making it convenient for users to access their accounts anytime, anywhere.

Security:

Two-Factor Authentication: Coinbase prioritizes security and offers two-factor authentication (2FA) to protect user accounts. This additional layer of security helps prevent unauthorized access and provides peace of mind for users.

Cold Storage of Funds: Coinbase stores the majority of user funds in offline, cold storage wallets. This ensures that the cryptocurrencies are kept secure and protected from online threats such as hacking or theft.

Insurance Coverage for Digital Assets: Coinbase provides insurance coverage for digital assets held on their platform. This adds an extra layer of protection for users, giving them confidence in the safety of their funds.

Compliance with Regulatory Standards: Coinbase is known for its strong compliance with regulatory standards. They adhere to the necessary regulations and licensing requirements, providing users with a trustworthy and compliant platform.

Available Cryptocurrencies:

Range of Supported Cryptocurrencies: Coinbase offers a wide range of supported cryptocurrencies, including popular coins such as Bitcoin, Ethereum, and Litecoin, as well as lesser-known altcoins.

Popular Coins vs. Lesser-Known Altcoins: Coinbase provides a good balance between popular coins and lesser-known altcoins. This allows users to diversify their portfolios and explore new investment opportunities.

Availability of Stablecoins: Coinbase supports stablecoins, which are cryptocurrencies pegged to a stable asset such as the US dollar. This provides users with a stable and reliable option for storing and transacting value.

Trading Features:

Trading Fees and Pricing Structure: Coinbase has transparent and competitive trading fees. The pricing structure is clearly outlined, allowing users to understand the costs associated with their trades.

Order Types and Execution Speed: Coinbase offers various order types, including market orders and limit orders. The execution speed is generally fast, ensuring that users can quickly enter and exit positions.

Liquidity and Market Depth: Coinbase has a high level of liquidity and market depth, making it easy for users to buy and sell cryptocurrencies at competitive prices.

Margin Trading and Leverage Options: Coinbase currently does not offer margin trading or leverage options. This may be a limitation for users who are looking for advanced trading features.

Customer Support:

Responsiveness and Availability: Coinbase's customer support team is known for being responsive and available to assist users. They strive to provide timely and helpful responses to inquiries and issues.

Channels of Communication: Coinbase offers multiple channels of communication, including email, live chat, and phone support. This allows users to choose the most convenient method for reaching out to the support team.

Knowledge Base and Educational Resources: Coinbase provides a comprehensive knowledge base and educational resources to help users learn about cryptocurrencies and navigate the platform. This empowers users to make informed decisions and enhance their understanding of the crypto space.

Resolution of Issues and Disputes: Coinbase is committed to resolving issues and disputes in a fair and timely manner. They have a dedicated team that handles user complaints and strives to find satisfactory resolutions.

Payment Methods:

Accepted Fiat Currencies for Deposits and Withdrawals: Coinbase accepts various fiat currencies for deposits and withdrawals, including USD, EUR, and GBP. This allows users from different countries to easily transact on the platform.

Payment Options: Coinbase supports multiple payment options, including bank transfers, credit/debit cards, and PayPal. This provides users with flexibility and convenience when it comes to funding their accounts.

Processing Times for Deposits and Withdrawals: The processing times for deposits and withdrawals on Coinbase can vary depending on the payment method used. Bank transfers may take a few business days, while credit/debit card transactions are usually processed instantly.

Limits and Verification Requirements: Coinbase has different limits and verification requirements based on the user's account level. Higher account levels typically have higher limits and require more extensive verification.

Global Availability:

Supported Countries and Regions: Coinbase is available in numerous countries and regions worldwide. However, the availability of certain features and services may vary depending on the user's location.

Compliance with Local Regulations: Coinbase strives to comply with local regulations in the countries and regions where it operates. This ensures that users can use the platform in a legally compliant manner.

Language Support and Localization: Coinbase offers language support and localization in multiple languages, making it accessible to users from different linguistic backgrounds.

Additional Features:

Cryptocurrency Wallet Services: Coinbase provides cryptocurrency wallet services, allowing users to securely store their digital assets. The wallets are easy to use and offer additional security features.

Crypto-to-Crypto Exchange: Coinbase offers a crypto-to-crypto exchange, allowing users to trade one cryptocurrency for another. This provides users with more flexibility and options for managing their portfolios.

Merchant Services for Businesses: Coinbase offers merchant services for businesses, allowing them to accept cryptocurrencies as payment. This can be beneficial for businesses looking to tap into the growing crypto market.

API Integration for Developers: Coinbase provides API integration for developers, allowing them to build applications and services that interact with the Coinbase platform. This opens up opportunities for developers to create innovative solutions.

Reputation and Trustworthiness:

Company History and Background: Coinbase has a solid company history and background, having been in operation since 2012. It is one of the most well-known and reputable cryptocurrency exchanges in the industry.

Transparency of Operations: Coinbase is known for its transparency in operations. They provide regular updates and reports on their financials and security practices, ensuring that users are well-informed.

Regulatory Compliance and Licensing: Coinbase is compliant with regulatory requirements and holds licenses in various jurisdictions. This demonstrates their commitment to operating within legal frameworks.

User Reviews and Ratings: Coinbase has generally positive user reviews and ratings. Users appreciate the platform's ease of use, security measures, and customer support. However, there have been some complaints regarding occasional delays in withdrawals and customer support response times.

Pros and Cons:

Strengths and Advantages of Coinbase: Coinbase offers a user-friendly interface, strong security measures, a wide range of supported cryptocurrencies, and reliable customer support. It is also known for its compliance with regulatory standards and transparent operations.

Weaknesses and Limitations of Coinbase: Coinbase does not offer margin trading or leverage options, which may be a limitation for advanced traders. Some users have experienced occasional delays in withdrawals and customer support response times.

Conclusion:

Overall Assessment and Recommendation: Coinbase is a reputable and user-friendly cryptocurrency exchange that offers a wide range of supported cryptocurrencies, strong security measures, and reliable customer support. It is a suitable platform for both beginners and experienced traders. However, users should be aware of the limitations, such as the lack of margin trading options and occasional delays in withdrawals and customer support response times.

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