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1.1 215 Reviews

Coinbase Complaints Summary

2 Resolved
201 Unresolved
Our verdict: If considering services from Coinbase with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coinbase reviews & complaints 215

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4:50 am EST

Coinbase coinbase withholding funds

Hi,

I tried to withdraw my funds from my wallet and was instructed to make a SEPA transfer of a minimum of 6 euros in order to verify my account. I hpdid this and the international payment was taken from my account 2 weeks ago and sent to Coinbase Latvian bank account as requested. Almost 3 weeks later and I still can't withdraw my funds. 3 calls to America and numerous emails to their so called help desk and nothing. This is now on the verge of fraud or theft as they are withholding my money unlawfully.

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2:11 pm EST

Coinbase wire transfer

Contacted coinbase to confirm wire transfer of 2000 euros. They said it was pending and woukd go into the account within 24 hours.

3 days later still pending. Call back several times and customer service hang up on me no less than 7 times. Money is returned (by coinbase) to my bank account, less €100. Call them back and they continue to hang up on me.

Someone there is scamming money off customers and this is terrible.

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12:20 pm EST

Coinbase coinbase

Late in the evening on November 29th I tried to buy Lightcoin as the price was very low. I have been making purchases throughout the week and all of a sudden it says this function has been disabled the same goes for when I tried this morning. I had sent in all of my verification prior so why now? Basically with the volatility they cannot handle the requests in a timely fashion.

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12:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase wrong amount taken from credit card.

today 30 11 2017 i bought £300 worth of bit coin from coin base . however £500 was taken from my account . my name is Leon Reich and the reference number was KKL6NAUY. PLEASE REFUND£200 at once. my e mail is [protected]@hotmail.co.uk. Waiting for your early reply. I am really upset about this as i can not find a telephone number to ring you. My number is [protected]. please put my mind at ease by contacting me at once.

LEON REICH

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Update by leonreich@hotmail.co.uk
Nov 30, 2017 12:03 pm EST

Please let me know as soon as possible

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A
1:36 am EST

Coinbase coinbase ignore my withdrawal requests

I submitted a 6 euro (plus £9 bank charges) as per coinbase withdraw verification process...and had confirmation the 6 euro arrived in coinbase account. since then nothing has happened and I am still not able to withdraw more than 1 week later. they are ignoring emails and there is no contact telephone. they are holding my money against my will buy apparently many people are complaining about the same...so perhaps this outfit is a scam.

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3:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase account blocked

Coinbase restricted my account because I tried to access it from a forbidden country (although not living there; I just went for work). The Coinbase page on restricted countries states that access to the account will be resumed once the user logs from an accepted country; this is my case currently, but the account is still blocked. I receive a message to send the id and proof of address to coinbase, but how? I want to upload it but coinbase also restricted my access to the id verification page. Without access to this page, no response to emails, phone customer support always busy with a recording telling me to call later, I have my account restricted for one week, not being able to manage my hard earned money.

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9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase money stolen from my bank account

This man told me he was refunding the $90 that Amazon owed my 9 year old daughter. He took control of my computer and said that these were the steps that he had to take to refund it. He then tried to deposit the money back into my daughter's bank account however, he said he couldn't because she had no license. He said he had to do the refund in my account. He kept asking me to go onto my online banking and see if I could see the $1.35 and $1.25 transaction that was pending. I then told him I could see it. He then sent me a link to take a picture of my license - when I asked why he said that my license was needed to verify who I am. So I did that for him as well. He then told me it would take up to 1 hour for the money to be back into my account. Then he told me I could transfer it to my daughter's account. I said thank you. We hung up. I went to my banking app and realized he had stolen another $400 from my account. I called back all the number we had spoke on - none were in service. I finally reached him at [protected] and once he heard my voice he hung up. I phoned my bank and canceled my card. They are opening an investigation into this matter and I will get my money back one way or another. I also phoned the police. I am disgusted in you guys.

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10:29 pm EST

Coinbase unauthorized credit card usage fraud

My email [protected]@gmail.com I am writing you because I am not familiar with Coinbase. In the last few months there has been Idenitity fraud using my name, address, phone number, bank account, checking account etc. Someone has gone in an set up an account with Paypal credit in my name which was cancelled because of fraud and I had know idea this had gone on. They also made purchases and charged them on My Chase Account & Checking Account. All of my accounts have been changed along with my phone number. I am afraid they have now frauded your company. I have know idea who they are. I reported this to our Police Dept and they made a report in my name. You may Contact Officer Cornell at Beloit Police Dept. She works at 3pm Wisconsin time in the afternoon. The none emergency number is [protected]. She also knows about Fraud with Paypal & Chase Bank unauthorized charges by these people who stoled my identity. Officer Cornell said this is a International Fraud and I now have to report to FBI. I am sorry for any inconvience. Please e-mail me with your direct number if you liked to talk to me the real Deborah A Cruse. Please clear any related changes from my name for fraud, Sincerely Deborah A Cruse Beloit, Wisconsin.

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1:32 pm EST

Coinbase can't take out my funds! - no transfers or withdrawals!

i have a verified account with legit funds in it (i put in u.s. dollars via my bank account) they don't let me transfer or withdraw these funds (my first transfer of minimum amount they let through & afterwards locked it) even though i sent them my passport image (in addition to a photo of me holding my passport, dob, social...).

if the account was good enough to put in funds to it why isn't it good to get my funds out of it & do business with other companies.

their phone reps claim they aren't on top of this dept, they don't reply to emails.

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8:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase sepa transfer

I made a SEPA transfer 14 days ago for £5, 000 which is showing as sent on my bank statement but Coinbase haven't credited my account .
I have tried to contact support numerous times and every time I'm told someone will get back to me.
It is a lot of money to have missing and would like it back, if it's not resolved soon I will be seeking legal advice.

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Ozzy786
, US
Dec 27, 2017 7:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

Have you received your £5000 now ?

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S
2:18 pm EST

Coinbase wire to coinbase not being returned for 15 days after receiving notice it was being returned.

Date: Nov 2nd 2017
I sent a wire to Gdax(Coinbase) and it was refused because the name on the wire was my business name instead of my legal name. They sent me an email the same day saying it was being returned and still 15 days later not only have I not got my wire I still can't get support to address the problem. I have open tickets that are never responded to and I have called support 3 times. They say they have escalated it but still nothing happens.

I am again on hold with phone support. They are very nice but seem to be useless in getting anything resolved.

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12:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase debit card purchase

I've placed orders in the past with coinbase with no problems however this recent time they blocked my card purchase and told me to use other methods. I ask support when I will get my card back on my account for instant purchases and they tell me a specialist is looking into it. 2 weeks later I ask for an update with no reply so I go to give them feedback on their poor customer service.. then they lower the limits on my bank transfers. I've never seem such a rude company to do business with.

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5:05 am EST

Coinbase my account

I have an account with funds in with coinbase. My email accounts where compromised a couple months ago. As i had issues with my mobile contract provider regarding a nearly new phone id purchased it was suspected the phone was rooted. Since then the phone was returned and mobile number associated with it. As all my authentification for emails accounts etc were associated with this number i was locked out of my email accounts and my coinbase account. This was explained to coinbase thoroughly through various emails and all information and identification provided. I STILL have no access to my account!

It has been that long i have managed to regain access to my email accounts and trading account with other companys. Whilst coinbase is still sending me the same request over and over again and ignoring my emails requesting my account to be unlocked...

I stated in my first ever correspondance with coinbase it is not on their side i had been compromised it has nothing to do with them.

They still send me same email asking questions that are not relevant to them and asking for information which is impossible to provide!

I am based in the uk so i will not be wasting a phone bill contacting their disgraceful incapable customer service.

This has now lead me to believe that there has been some misconduct on their behalf as they keep ignoring my requests and still after nearly 3 weeks have not give me access to my funds which i deposited myself.

I want my money and i will never trade with them again!

I can provide any further information you require i just want my money out of my account.

I am seeking legal advice here in the UK about this

Regards

A.Wilson

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9:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase bitcoin transfer hacked

Hi, I sent funds from my Coinbase bitcoin account to my mycelium wallet & the funds have yet to arrive after 20 hours.. on the block chain it clearly shows that the funds went to another unknown address yet Coinbase have not replied once to over 5 emails which I alerted them of this hack. The one reply I did receive Stated that they can not help & if I know the person with the address I can ask for the funds back.. I find this to be very wrong indeed as the hack was clearly at their end because I copied & pasted my own mycelium address to the Coinbase send box & checked it was correct before sending so what more could I do? Why do they not investigate? Clearly there has been a breach in their security & the address where the funds went to is a Coinbase address, unknown to me but known to Coinbase so how can I ask for the funds back from an address I do not know? I find this to be completely fraudulent & groce mismanagement on Coinbase part.
I have requested that someone call me but I have been completely ignored for more than a day now.
Please rectify this problem, as if the funds are not returned to me the rightful owner Coinbase is then giving a green light for this to happen again to other unsuspecting users.

Thank you

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4:44 pm EST

Coinbase account restricted

Coinbase restricted my verified account - with legit and legal money in it - out of nowhere weeks ago and won't respond to my emails. Their phone number answers and says they're experiencing high volumes, then hangs up - no hold ques, no voice mail, nothing. So now my money is locked up in their control and they won't respond! I need resolution asap!

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5:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Coinbase account disabled for no reason

This company wants all the customers they can get can't even support what they have. My account has been disabled for at least two weeks as I write this. The issue has been escalated to a "specialist" and I have heard nothing from anyone. This exchange is a joke. They might as well not even have a customer support number because there is no support to be had. The people on the phone can't even rectify these issues because they don't have the power to do anything. This also doesn't account for how many times you'll probably be disconnected before even reaching an actual human. I'm giving them another week, if they don't fix this issue I'm taking my business elsewhere. The only problem is that in the works of crypto currency, there's no real winning exchange. Support is just generally non-existent here.

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3:10 am EDT

Coinbase wired money to the account but never for any on my coinbase wallet

COINBASE is holding on my money.
it is one month that i have wired money to the account and so far it is one month that the funds are not showing on my account nor are they reversed back to my bank.
there is no way to contact Coinbase or talk to someone

anyone that has a good advice on how to sue them ?
i need to know how to contact anyone in Coinbase that can solve this issue.

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9:30 am EDT

Coinbase sold litecoin and never received funds to my account

On Septemeber 14 I sold both bitcoin and litecoin with the funds to be deposited into my bank account (one that I've used many times before). I received the funds from the bitcoin sell but did not receive the funds from the litecoin sell. It has been a month and a half! I've contacted support several times and have only received the same response back (likely automated) twice stating that the problem has been investigated and they are working with a specialist to resolve it. It wasn't too much money ($177.01) but it is something and I don't foresee getting it back any time soon. On top of that I'm now hesitant to withdraw anymore from coinbase so I feel a bit stuck with the funds I have in there.

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4:56 am EDT

Coinbase I can't get past, their verification, cant close my account and cant get a straight answer where all the information goes when I close

i cant get past the verification process even though ive verfied my email, phone number, bank account, and sent two copies of my drivers license and selfie. there is no buttom at the bottom of settings that permits you to close the account either. ive sent emails and called to speak to ab agent ( that refused to give his i.d. number) to request : either let me begin buying, close my account, and delete my information. their help bot claims, as does internet you can close your account by simply clicking a button at the bottom of settings. no such button exists. i have now given coinbase so much of my personal information, it wold be easy to construct a false i.d. based on this. i cant get straight answers from them either through email or phone calls

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Neil Moseley
, US
Dec 13, 2017 1:43 am EST

Account deletion simply doesn't work. All prerequisites for account deletion are met(zero balances). Click the button and all that happens is a message "You can't complete the account closure quite yet". Another verification code gets sent but there is nowhere to enter it.

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D
11:01 am EDT

Coinbase coinbase app doesn't show my $

I called and emailed numerous times with no response but the automated one which gave me a case number. See below for the issue :

Looking for an update. Case #2143127. 4th follow up since 9/1. This is unacceptable and not professional at all.

Please advise as I'm out $230.11.

See below:

I thought I could transfer EOS to my ETH wallet on coinbase. However, I don’t see the $ in my ETH wallet. But the EOS $ is gone from Exodus. Where did it go? That was $230.11 that disappeared. Please advise if it will show up in my ETH balance and/or if not how can I retrieve it?

Transaction hash # 0x3f7b913166313d762d30186fdfcc89dba816ffc6528719999c8bb65df20d043a.

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Coinbase Customer Reviews Overview

Coinbase is a popular cryptocurrency exchange platform that has been around since 2012. It has gained a reputation for being one of the most user-friendly and reliable platforms for buying, selling, and storing cryptocurrencies. Here are some of the positive points that users have highlighted in their Coinbase reviews:

1. Easy to use: Coinbase has a simple and intuitive interface that makes it easy for beginners to navigate. Users can easily buy and sell cryptocurrencies using their credit or debit cards, bank transfers, or PayPal.

2. High security: Coinbase takes security very seriously and has implemented several measures to protect users' funds. It stores the majority of its assets in cold storage, which is offline and inaccessible to hackers. It also offers two-factor authentication and insurance coverage for its users' funds.

3. Wide range of cryptocurrencies: Coinbase supports a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and many others. This makes it easy for users to diversify their portfolios and invest in different cryptocurrencies.

4. Good customer support: Coinbase has a responsive customer support team that is available 24/7 to help users with any issues they may encounter. Users can contact support via email, phone, or live chat.

5. Mobile app: Coinbase has a mobile app that allows users to buy, sell, and store cryptocurrencies on the go. The app is available for both iOS and Android devices and has received positive reviews from users.

Overall, Coinbase is a reliable and user-friendly platform that has earned the trust of millions of users worldwide. Its high security, wide range of cryptocurrencies, and good customer support make it a popular choice for both beginners and experienced cryptocurrency traders.

Coinbase In-depth Review

User Experience:

Website Design and Navigation: Coinbase has a clean and intuitive website design, making it easy for users to navigate and find the information they need. The layout is well-organized, with clear menus and sections.

Account Registration Process: The account registration process on Coinbase is straightforward and user-friendly. Users are guided through the necessary steps and verification requirements, ensuring a smooth and secure registration experience.

Ease of Use for Buying and Selling Cryptocurrencies: Coinbase offers a user-friendly interface for buying and selling cryptocurrencies. The process is simple and can be completed with just a few clicks, making it accessible to both beginners and experienced traders.

Mobile App Functionality: Coinbase's mobile app is well-designed and offers a seamless experience for users on the go. It provides all the necessary features for buying, selling, and managing cryptocurrencies, making it convenient for users to access their accounts anytime, anywhere.

Security:

Two-Factor Authentication: Coinbase prioritizes security and offers two-factor authentication (2FA) to protect user accounts. This additional layer of security helps prevent unauthorized access and provides peace of mind for users.

Cold Storage of Funds: Coinbase stores the majority of user funds in offline, cold storage wallets. This ensures that the cryptocurrencies are kept secure and protected from online threats such as hacking or theft.

Insurance Coverage for Digital Assets: Coinbase provides insurance coverage for digital assets held on their platform. This adds an extra layer of protection for users, giving them confidence in the safety of their funds.

Compliance with Regulatory Standards: Coinbase is known for its strong compliance with regulatory standards. They adhere to the necessary regulations and licensing requirements, providing users with a trustworthy and compliant platform.

Available Cryptocurrencies:

Range of Supported Cryptocurrencies: Coinbase offers a wide range of supported cryptocurrencies, including popular coins such as Bitcoin, Ethereum, and Litecoin, as well as lesser-known altcoins.

Popular Coins vs. Lesser-Known Altcoins: Coinbase provides a good balance between popular coins and lesser-known altcoins. This allows users to diversify their portfolios and explore new investment opportunities.

Availability of Stablecoins: Coinbase supports stablecoins, which are cryptocurrencies pegged to a stable asset such as the US dollar. This provides users with a stable and reliable option for storing and transacting value.

Trading Features:

Trading Fees and Pricing Structure: Coinbase has transparent and competitive trading fees. The pricing structure is clearly outlined, allowing users to understand the costs associated with their trades.

Order Types and Execution Speed: Coinbase offers various order types, including market orders and limit orders. The execution speed is generally fast, ensuring that users can quickly enter and exit positions.

Liquidity and Market Depth: Coinbase has a high level of liquidity and market depth, making it easy for users to buy and sell cryptocurrencies at competitive prices.

Margin Trading and Leverage Options: Coinbase currently does not offer margin trading or leverage options. This may be a limitation for users who are looking for advanced trading features.

Customer Support:

Responsiveness and Availability: Coinbase's customer support team is known for being responsive and available to assist users. They strive to provide timely and helpful responses to inquiries and issues.

Channels of Communication: Coinbase offers multiple channels of communication, including email, live chat, and phone support. This allows users to choose the most convenient method for reaching out to the support team.

Knowledge Base and Educational Resources: Coinbase provides a comprehensive knowledge base and educational resources to help users learn about cryptocurrencies and navigate the platform. This empowers users to make informed decisions and enhance their understanding of the crypto space.

Resolution of Issues and Disputes: Coinbase is committed to resolving issues and disputes in a fair and timely manner. They have a dedicated team that handles user complaints and strives to find satisfactory resolutions.

Payment Methods:

Accepted Fiat Currencies for Deposits and Withdrawals: Coinbase accepts various fiat currencies for deposits and withdrawals, including USD, EUR, and GBP. This allows users from different countries to easily transact on the platform.

Payment Options: Coinbase supports multiple payment options, including bank transfers, credit/debit cards, and PayPal. This provides users with flexibility and convenience when it comes to funding their accounts.

Processing Times for Deposits and Withdrawals: The processing times for deposits and withdrawals on Coinbase can vary depending on the payment method used. Bank transfers may take a few business days, while credit/debit card transactions are usually processed instantly.

Limits and Verification Requirements: Coinbase has different limits and verification requirements based on the user's account level. Higher account levels typically have higher limits and require more extensive verification.

Global Availability:

Supported Countries and Regions: Coinbase is available in numerous countries and regions worldwide. However, the availability of certain features and services may vary depending on the user's location.

Compliance with Local Regulations: Coinbase strives to comply with local regulations in the countries and regions where it operates. This ensures that users can use the platform in a legally compliant manner.

Language Support and Localization: Coinbase offers language support and localization in multiple languages, making it accessible to users from different linguistic backgrounds.

Additional Features:

Cryptocurrency Wallet Services: Coinbase provides cryptocurrency wallet services, allowing users to securely store their digital assets. The wallets are easy to use and offer additional security features.

Crypto-to-Crypto Exchange: Coinbase offers a crypto-to-crypto exchange, allowing users to trade one cryptocurrency for another. This provides users with more flexibility and options for managing their portfolios.

Merchant Services for Businesses: Coinbase offers merchant services for businesses, allowing them to accept cryptocurrencies as payment. This can be beneficial for businesses looking to tap into the growing crypto market.

API Integration for Developers: Coinbase provides API integration for developers, allowing them to build applications and services that interact with the Coinbase platform. This opens up opportunities for developers to create innovative solutions.

Reputation and Trustworthiness:

Company History and Background: Coinbase has a solid company history and background, having been in operation since 2012. It is one of the most well-known and reputable cryptocurrency exchanges in the industry.

Transparency of Operations: Coinbase is known for its transparency in operations. They provide regular updates and reports on their financials and security practices, ensuring that users are well-informed.

Regulatory Compliance and Licensing: Coinbase is compliant with regulatory requirements and holds licenses in various jurisdictions. This demonstrates their commitment to operating within legal frameworks.

User Reviews and Ratings: Coinbase has generally positive user reviews and ratings. Users appreciate the platform's ease of use, security measures, and customer support. However, there have been some complaints regarding occasional delays in withdrawals and customer support response times.

Pros and Cons:

Strengths and Advantages of Coinbase: Coinbase offers a user-friendly interface, strong security measures, a wide range of supported cryptocurrencies, and reliable customer support. It is also known for its compliance with regulatory standards and transparent operations.

Weaknesses and Limitations of Coinbase: Coinbase does not offer margin trading or leverage options, which may be a limitation for advanced traders. Some users have experienced occasional delays in withdrawals and customer support response times.

Conclusion:

Overall Assessment and Recommendation: Coinbase is a reputable and user-friendly cryptocurrency exchange that offers a wide range of supported cryptocurrencies, strong security measures, and reliable customer support. It is a suitable platform for both beginners and experienced traders. However, users should be aware of the limitations, such as the lack of margin trading options and occasional delays in withdrawals and customer support response times.

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