CoffeeBeanDirect reviews and complaints 7
Keywords
coffee money order delivery website coffee beans reason address cancelled customer service days receive service beans buy cheat credit card exchanged ground mixtureNewest CoffeeBeanDirect reviews and complaints
ordered 10 lbs. of coffee that never arrived.
Ordered 10 lbs. of coffee on the 3rd of DEC in an attempt to beat holiday rush. I received notification that delivery was scheduled for Saturday the 7th. fedex(useless) failed to deliver and rescheduled for Tuesday the 10th. I contacted CBD on Monday the 9th and asked what had gone wrong. I was told, "due to holiday fedex(useless) is running behind and that delivery would be made TUESDAY". When NO DELIVERY was made on Tuesday I filed a dispute with PayPal. CBD's response was to add tracking information and state that they were "assured" delivery would happen Wednesday. Within 1 hour of that response, fedex(useless) updated the status to "Scheduled delivery: Thursday 12/12/2019 by end of day". So this morning when the fedex(useless) truck drove past my house and did not stop I called fedex(useless) and was informed that CBD had requested the coffee be "returned to sender" on WEDNESDAY! I returned to PayPal expecting to see my refund and found NONE. I called PP and was told they would escalate the issue and I will see a refund in 30 DAYS! These scumbags are holding my money for 30+ days and I NEVER GOT ANY COFFEE. DO NOT buy from these scumbag liars from New Jersey.
blinking coffee light
I went to sheetz in Bristol va and all 6 coffee pots were empty, all lights blinking. There is a sign saying if the lights are blinking the coffee is free. The check out girl argued and said they were not blinking, but refused to walk over and look. Plus the kitchen had food all over the floor, it was extremely nasty. I had to wait 5 mins for someone to even come to the counter. This was this morning ateound 6:20am.
Thank you!
frustrated
I am very disappointed.
Bought 25 lb of a Poor Man's Blend for 200 dollars.
The delivery of my order took more than a month and it's absolutely unacceptable. The website promised different delivery periods, so I just don't understand what was the reason for this mess. Their ****6711 number is useless, no one picks up the phone.
It's terrible.
I highly recommend avoiding this place.
Is CoffeeBeanDirect legit?
CoffeeBeanDirect earns 90% level of Trustworthiness
Excellent Trust Notice: CoffeeBeanDirect near-perfect at 90% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for CoffeeBeanDirect. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
CoffeeBeanDirect has claimed the domain name for coffeebeandirect.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Coffeebeandirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for CoffeeBeanDirect have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Coffeebeandirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While CoffeeBeanDirect has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website belonging to CoffeeBeanDirect has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We have detected an internal review system on CoffeeBeanDirect's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We conducted a search on social media and found several negative reviews related to CoffeeBeanDirect. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
bad service
Ordered some coffee beans from CoffeeBeanDirect website and they said that I'll get my order within 5 days. Beans did not arrive and I contacted customer service to get some information. They said that they were not able to deliver to my address and did not explain the reason.
I did not receive my beans and they cancelled my order. Extremely poor service!
seller provided only fake info
I ordered coffee from the website www.coffeebeandirect.com. I got some useless confirmation info, but no info about the delivery time. I waited and tried to contact the seller, but all my attempts failed. They simply didn’t provide any help and their email address turned to be wrong. Please, help me to find these scammers and get my money back. As well as I won’t advise to buy from such horrible seller.
they started to take money from me for nothing
Please, be careful if you order from the website www.coffeebeandirect.com. I ordered coffee beans from them, but they started to steal money from my card. I provided card number and they took money for the order. After that they simply started to take money from me. I sent them emails and messages, but these jerks ignored my requests. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these charges. Please post your ideas and comments. Thanks.
I love their bulk teas. High quality, and great prices. Their coffees are good, but I can buy cheaper locally. That said, I've been buying from them for years, and their shipping is always absurdly SLOW (typically 1-2 weeks before they even process your order.) And their customer service is non-existent, they don't even respond to emails.
bad customer service
Do not buy from these people! They are out to cheat and take your money and send you substandard coffee. They sent us ground coffee instead of the beans we ordered. They then refuse to exchanged the grounds for the beans we ordered. Since we were stuck with this coffee we tried it and found out it was not jamaican blue mountain but a mixture of god knows what. Now I understand why they sent us ground coffee. They know how to cheat. The credit card companies will not help you if it comes to quality issues. We were stuck with a charge of almost $200 and coffee that stinks. Save your money and order from someone else. There is no deals to be had here, only the feeling like you have been taken.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact CoffeeBeanDirect customer service
Phone number
+1 888 232 6711Website
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they started to take money from me for nothingOur Commitment
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