Cocoa Beach Shuttle / Use of vehicle with no DOT number
On August 14, 2008 the Cocoa Beach Shuttle Company was scheduled to transfer 18 people (TAGS Family Reunion group) from the Port Canaveral Pier to the Orlando Airport. Not only were they more than 1 1/2 hours late causing us to arrive at the aiport 15 minutes before our scheduled flight back to New York, the van used to transport us did not display the required DOT number (Department of Transportation). Several members of our group ended up taking two taxis back to the airport since they had flights before 12:00 noon, costing them $90.00 per taxi, after they had made advance payment to the shuttle company. The van sent to transport us also did not have any identifying information visible for us to know that it was from the Cocoa Beach Shuttle Company. Just a plain white van. The security officer at the pier did not want to allow the driver to transport us to the Orlando airport for failure to display the DOT number. In fact, the security officer spoke with the manager of the the shuttle company (Ron) and repremanded him since there had been several instances that they have sent this vehicle to the pier without the proper DOT information. This information will be reported tio the Florida DOT and the Better Business Bureau as well.