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CB Travel and Vacations Review of Coco Key Resorts
Coco Key Resorts

Coco Key Resorts review: Bed bugs 1

A
Author of the review
6:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The night of the stay my family contracted bed bugs. I am aware this is a difficult accusation to prove. The day after our stay my wife, my 22 month old son and I all had red bites on our feet and legs. When I returned home the situation worsened every night. I called David Ickowits the director of operations that Monday and he never returned my call. I continued to leave him and his staff messages for the next two weeks without the consideration of a returned phone call. After calling Sage Hospitality there corporate office did anything start to happen. They informed me that no one had stayed in my room and would check on my claims. The insurance company told me that David Icowitz was in charge of checking on the room, the same irresponsible person who wouldn’t return my calls. The insurance company said it shouldn’t take more than a day or two for me to receive a check for the damages. Which are, the room charge of $164.08, the bed bug inspection fee of $325, the pest control fee of $867. A month later the insurance company told me That David Ickowitz checked the room and had placed two other guests in that had no complaints. David Ickowits acted unprofessionally ignoring my complaints then lied to the insurance company and his superiors at Sage Hospitality about the bed bug infestation. I inquired about the specifics of the investigation. I am supposedly not privy to this information if it even exists. I am one hundred percent positive that I contracted bed bugs from this hotel and that this individual is trying to cover it up. Therefore I am not going to pay for the room and eventually expect re-imbursement for all my expenses from Co Co Key.

Update by aj wines
Apr 15, 2011 5:56 am EDT

maybe your family has lice and sucks ### for a living your a piece of ###

Update by aj wines
Apr 15, 2011 6:08 am EDT

this individual obviously has no idea what he is takling about lice and bed bugs have nothing to do with one another. when u spend a night at a hotel and wake up with bites all over you and come home to bed bugs residing in your home and in your suitcases that is obviously not a lice problem get your facts straight mr. stealth pilot i can only hope this situation hapens to you and then u can let me know how u feel until then go back under your rock. jerk off

Update by aj wines
Apr 16, 2011 11:32 pm EDT

I'm sorry about my harsh comment. This experience was very traumatizing. I don't think you fully understand the particulars of the incident and this was def. not a case of body lice. Your comment took me off guard and i responded hastily. I wish nothing bad upon you. Get your facts strait, though, before you post a comment on something you know nothing about.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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scott barnett
Merrick, US
Mar 16, 2012 12:54 pm EDT

We recently stayed there and it was a cesspool of germs...People walking to and from the bathroom with barefeet and directly into the pool..Infants without swim diapers...the pool was closed twice due to feces contamination and people were wearing t-shirts and underwear in the pool..it was disgusting...needless to say my whole family is being treated for serious bacterial infections from contaminated water...this place is disgusting...we have all been sick for a week now and being treated with antibiotics.