Coco & Carter
reviews and complaints

I ordered an item in December for a night out it is now January I still have not received this. I have sent a number of emails and messages but had no response the money has been taken out of my account. I want a refund or to receive my order. The service is not acceptable. I'm completely disappointed. The account has been active with a number of holiday posts being posted but no replies to my message

I ordered x2 jumpers on 14th September from Coco & Carter order no.#5000 total of £47.80. Contacted buyer on 22nd September as items did not fit. I was advised I could exchange one for a smaller size and would be refunded for the other. I sent the items back recorded delivery tracking no. AE79 3828 462G B and they were signed for 26th September by Coco. Since then I have sent several emails and Instagram messages to the seller all of which have been ignored with the exception of a message on 18th October claiming refund was made. This is not true - no refunds have been made and it is obvious they are lying as they wouldn't have ignored all messages previous me threatening to take action.

What the heck is going on? I have been trying to get in touch with you for several weeks and there's nothing instead. I don't understand, you closed your company?
If yes, it's great, but first give my money back, if not, then where are you?
Why don't you answer?
I never received my order. I waited for almost 2 months, after that, I realized that the further waiting would be absolutely useless and contacted their customer service. The rest story is known.