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Coatracks.com / Faulty Product

1 12720 I Street Suite 200Omaha, TX, United States Review updated:
Contact information:
Phone: 866-695-3760

I ordered a coat rack for my boss from this website from me and a few of my coworkers. Once I received it, one of my coworkers and I assembeled the coat rack just to find that the rack was a piece of junk. In a couple of places, the parts did not fit together like they should have, stickers were placed on painted parts so that when they were removed the paint came off and the product was so unstable I would not have been able to hang a coat on it.

To add to my frustration, when I inquired about what I needed to do to return the product, I was told I was going to be charged $15.00 to restock it! The product should have have never been sold to begin with and now they are penalizing me for trusting that they were going to deleiver a product I would not be embaressed to give to my boss!!

I highly recommend NOT ordering anything from Coatracks.com or thier parent company.

Thanks!

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Comments

  • La
      8th of Jul, 2009
    0 Votes
    Coatracks.com - extremely poor service
    coatracks.com
    California
    United States

    I placed an order for a hall tree with coatracks.com over a month ago. I was told it would ship in 5-10 business days and I received my emailed confirmation as well as my Paypal payment confirmation. After a couple of weeks, I wondered why it hadn't arrived yet, so I went onto their website to check the status of my order. The only information listed was that my order had been canceled. I received no notice of this and no explanation. I emailed their customer service email address three times over the next couple of weeks and never received any kind of response. I finally called their customer service line today and was connected to someone in India who told me that he could not provide any explanation as to why my order had been canceled. After placing me on hold for several minutes, he said he would have to transfer me to another customer service line, but since they were closed for the day, he said I will have to call back tomorrow before 5pm Central Time. Since I live on the West coast, that's 3pm for me, and like most people, I am at work at that time. Since I can't get an email response, my only option now is to take time off work to go and deal with this issue. What terrible customer service. I would never think of ordering from this company again.

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