Coastaletech.com / Navigation enhancement kit
In the fall of 2007, I ordered a "Navigation Enhancement kit" from
Coastal Electronics Technologies.
My order was with the understanding that the product had yet to be
released, but that I could expect it to arrive within 6 weeks.
I was willing to accept this delay, and waited patiently until
February of 2008.
After noticing a credit card charge from Coastal in my online
statement, I assumed the product would be shipped immediately.
Instead, after waiting an additional 2 weeks, I noticed that the
charge had been reversed.
Repeated emails to their customer service address listed on their
website resulted in no response. I did get one smug email from
someone named Paula stating that the only email I had sent was a year
ago. Unfortunately, the quoted email wasn't even pertaining to the
current order, but to a previous order that had been fulfilled. When
I responded that the quoted email pertained to a previous order and
that I was still awaiting a response regarding the current order, I
was met with only silence.
It seems clear that these folks strategy is to simply ignore
customers for whom they don't have a reasonable answer. They seem to
have adopted the same strategy regarding their phone line. It always
falls to voice-mail where you are asked to send an email to support
(the same address that can't seem to respond to emails)
Personally, I do not recall ever having experienced a more insulting
and unprofessional encounter with a so-called business.