Coast2CoastPC / Fraud and cheating
I wanted to lease to own a laptop. I looked up on the internet a number of places which i could go through. I found coast2coastpc. I spoke with a rep that told me I could leas for 30.00per week with ad own payment of 99.00 though my checking account that week. I agreed and asked questions such as delivery, cancellation and basic ordering questions. I thought about the order and decided that u would just save money to get a laptop as the interest charge was very high after calculating all costs. I Called the customer service line given about 2 hours later and spoke to very rude customer service rep. I let her know I wanted to cancel. She asked what my name was and said it would be taken care and I would not have the 99.00 taken out of my account that week. I reiterated what she said and asked for a confirmation number. she then let know that I did not need one and that I was taken out of the system very rudely. Friday comes along and sure enough they has debited my checking account. I called that very same day and let them know what happened. They said to call back on Monday. I called back on Monday to only get another rude customer service rep let me know that I was canceled AND WOULD NOT RECEIVE ANYMORE DEBITS... NO APOLOGY OR ANYTHING FOR THE MISTAKE. I asked when I should expect to see a refund. She did not know she just said " the request has been given, I don't know when you will receive it." I asked to give me a period of time when I could expect it... "I don't know, I am unable to give you anymore info". Frustrated I asked to speak with someone else... she transferred me to voicemail. I then spoke to someone else the next day who told that the refund will be issued on Tues Sept 30, 2008. I called today October 1 to confirm it had indeed been processed... again another rude rep that stated that she no information other than it has been submitted... And gave me the run around. I hope that I do see the refund however the lack of knowledge with this company is ridiculous... DO NOT GIVE THEM YOUR MONEY!