Coast Gas / Billing errors!
I have been a loyal customer with Coast Gas for 21 years, always paying my billing on time. I have had a lot of problems with Coast Gas this year. There are (2) specific problems with this company.
1) Customer Service
2) Billing Dept.
I have written them twice regarding a billing error on there behalf and they still keep sending me a letters stating they did everything right. I have paid my gas invoice in full each month, and they state that I have an outstanding of $78.00. I was not aware of the billing error, until my tank was empty and I called them to have the driver fill the tank, they then informed me, I would have to pay a $225.00 Service Trip charge.
1st- I am the customer and 2nd they should have filled the tank before it was empty. I intend to take them to the Better Business Bureau and Consumer Affairs.
My advise to anyone- choosing the Gas Company to reconsider. I also found out the a ripping me off, they where charging me 3.00 a gallon and I called Dazzel's and they only charged me 2.77 a gallon. So, Choose Dazzel's for Santa Cruz County- They are the best!!!