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2.8 184 Reviews

Coast Dental Services Complaints Summary

81 Resolved
102 Unresolved
Our verdict: Dealing with Coast Dental Services, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Coast Dental Services reviews & complaints 184

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2:15 pm EDT
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Coast Dental Services rip you off!

Where to begin... Dr. Ben Lewis is a total liar. I arrived to my appt. 10 minutes before and waited 3 hours...3 hours! After 2 hours I asked when I will get in. They said shortly the dr. is still with another patient then after another hour the dentist comes out and talks to the receptionist saying they are unable to get me in . He sees me and goes oh sorry we have been calling you all day to cancel your appt! I was livid I showed him my phone and no missed calls... He seemed annoyed and walked to the back and then the receptionist was like ohh maybe you didnt have service when we called? Umm why would you have me wait 3 hours and why wouldnt you tell me that when I arrived? Or after 2 hours when I talked to you... they put a sonicare tooth brush on my bill without asking if I wanted one... He drilled a tooth to see if it was dead? Which is def. wasn't I still have the drill hole... Then after having a crown done after my tooth cracked they forgot to floss my teeth before the cement hardened and the hygenist starting laughing going OH MY GOSH its stuck! They have to put a rubber thing in the middle and literally saw away at the middle to get them apart. After I had odors coming from the tooth ( I believe it was infected ) went back Ben Lewis said give it 6 months. No way! I went to another dentist who said their is a gap in the back of crown that is building up bacteria so I paid them to redo my crown( way better service at a ma and pa dentist). I will never go back to Coast Dental ever again! I have told many people considering them to avoid them at all cost! Now i just got a letter from the collections agency for 100 dollars and they can't explain why... I never complain online about anything but this is by far the worst dentist ever.

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NewsStar
Naples, US
Nov 13, 2013 11:03 am EST

I believe your story as I am involved in a similar situation with Lewis. He performed, what I found out later, to be unnecessary, subpar work on me recently. He practically forced the work on me, claiming it needed to be done immediately, almost to the point of "dental bullying". After the unsuccessful, botched dental work I made several attempts to have it rectified, only to be stonewalled by lies and misinformation out of the office. Lewis himself directly lied to my face on three occasions. I am now suffering with the injury he is responsible for, and I have been informed, by several other professionals, that, at the very least, the work Lewis performed on me to needs be redone correctly by another provider, and quite possibly may lead to further extremes. Lewis has shown that he does not care about his patients. Money... seems to be his only concern.

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1:39 pm EDT
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Coast Dental Services billing and refunds

In February, 2012, I underwent a root canal at this location. At the time of the root canal, I was given a required amount to pay, which I paid on that visit. Upon completion of my insurance review, I learned that I had overpaid by about $67. I have been trying since mid-March, 2012 to get my refund. It is now mid-June 2012! Each time I call I'm told "It has been approved. Call us back in a couple of weeks for an update". Clearly, they have NO intention of EVER giving me my refund. I'm just thankful that it is not in the 1, 000's of dollars. Avoid Coast Dental if at all possible or REFUSE to pay them ANYTHING up-front.

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Update by KSparks
Jul 20, 2012 10:33 am EDT

So, it only took 5 MONTHS for them to process my refund. What a scam!

Update by KSparks
Jul 20, 2012 10:33 am EDT

Ok, so I finally figured out how to get their attention. I called and asked "To whom should my attorney direct correspondence?". I received the refund back to my Visa within just a couple of days!

Update by KSparks
Jun 12, 2012 1:40 pm EDT

This was the Alpharetta, GA location.

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Pissed Coast Dental Patient
, US
Jul 20, 2012 1:03 pm EDT
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Oh definitely, what a scam. I had to actually have my lawyer friend call them. Now, they are saying I should expect refund within 2 weeks...stated they were going through some transition. Okay, understandable but why couldn't anyone return our calls to let us know this information, if true at all!

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Pissed Coast Dental Patient
, US
Jul 19, 2012 9:06 am EDT
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I went to the Coast Dental location off Cascade. The service was prompt and courteous. However, there were issues in billing and I paid in full using my CareCredit Card. Insurance sent reimbursement for services to Coast Dental. I have been awaiting credit to be applied to my CareCredit account since late January. I have called the corporate location in Florida several times to speak with an operator. I am always transferred to someone's voicemail NEVER to have any call returned. It is now mid July. AVOID COAST DENTAL!

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11:10 am EDT
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Coast Dental Services terrible customer service

I don’t know much about the dental work actually done at this Coast Dental, nor will I ever find out. I had an appointment scheduled at the Coast Dental on 9th st in Naples, FL back in May 2012. The day of the appointment I had an unexpected car problem, and called to cancel. In June 2012 I received a $100 bill to the office. When I called to find out what it was for they said it was because of a cancelation fee, but the nice lady didn’t know much about it because she doesn’t normally work in this office and told me Dave, the “office manager” at this location would call me back. I never received a call back so I called him back. Dave was completely rude and had no customer service skills what-so-ever. I asked if we could work something out because it was an unexpected trouble and we called as soon as we knew we couldn’t make it and he had no sympathy at all and his response to everything I had to say was “No”. I totally understand that companies ask for a 24-hr cancelation, but what are you to do in an emergency situation? And $100?! We have spent thousands of dollars at one of their other locations just this year, so we thought going to one of their sister locations we would receive the same professional treatment, but this was not the case. I am so surprised that this Coast Dental is still in business with an office manager like Dave. I am sure I am not the only client that will never return to this location because of him.

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5:24 am EDT
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Coast Dental Services billing

Hello,

We are truly very upset how smile care is handling this. We called tracy office and coast dental two months before and asked explanation why they are sending the bill for $196.Tracy office assistant told that according them we have no balance.Coast dental rep. said she will look in to it and figure out. Instead of giving explanation to us she sent it to collection agency.
This very unfair. We paid the full amount for braces for smile care, unfortunately with loss of job we moved to texas on June 2011from onwards we did not follow up with smile care for rest .
Now we paid for Apple more than $1050 from our hands to follow the braces.Smile care is holding our money.
Billing person were not able to answer my question and did the easiest job of sending to collection agency.Today we spoke to Ms. Mary Ann, she forwarded the call to collection dept.

I am going to consumer court to get the remaining amount $1050( the amount paid to Apple orthodontics Texas) from you.

Please send the check for $1050 as refund for A/c7039-10947 Patient name Jephina philip

Parents of Jephina
Philip& Jeyanthini

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2:05 pm EDT
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Coast Dental Services abuse of a senior

Don't know where to start. Complained about the poor work they had done. Was abused physically and verbally.
They took my money and then just decided not to complete the work saying we will give you a full refund. Patient
abandonment. Used high pressure tactics to get as much money as they could including insurance fraud and they kicked me out. When I called back to see how much and when I would get a refund they simply refused to answer my calls.
Receptionist said if I call anymore they would charge me with harassment. I paid $4272 and never got the bridge.

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sadagain
ft pierce, US
Aug 30, 2012 10:52 am EDT

So sorry, I sympathize with you, as I too am a victim of Coast in PSL

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3:56 pm EDT
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Coast Dental Services disrespected intimated devalued

I entered the office to inquire if there are any cancellations for a cleaning. NO. I presented what I thought was a common complaint of frustration: "Why do Friday's have to be half days, they used to? I work 58-60 hours a week with Fridays and Saturdays off. I need the hygienst and she can only work when the doctor is present, and he leaves on Friday during mid =day. Consequently my appointment is moved several months in advance. The appointment setter empathzied and I was calm. Then this employee from behind her aggressively engaged in a verbal altercation with me stating that she works 60 hours too. I asked her why she said that, and she said, "because YOU said it." I'm thinking, why is this lady taking her persoanl frustration out on me, and then she SMIRKED. I inquired about her smirk which made me feel de-valued as a client, and she just coninued to smirk. I felt intiminated and my hands began to shake, and I needed to leave. I cancelled my future appointment, because I feel the work environment in the Venice office has a propensity to be unprofessional, and hostile. I didn't feel safe returning to recieve dental care due to that employee's inability to control her emotions. And, I have had good treatment so far from Coast Dental, to get THAT blasted at me from out of no where. Good bye, I'm not putting my care in in the hands of someone who struggles to manage their own stress and frustration in an ineffective manner.

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11:07 am EDT
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Coast Dental Services did not complete work as promised

The company provided a dental treatment plan listing work to be completed which included Elite Dentures both upper and lower and verbally stated that adjustments would be covered for six months. There was extensive bone removal and as the gums shrank the dentures did not fit. After approximately 5 weeks, I went in for adjustment and was informed that the dentures would have to be relined and there would be an additional charge of over $400.00. The inital bill was $5, 396.00 and my understanding was that that amount would cover all necessary adjustments for six months. From what I can ascertain from the web and other sources, this company has numerous complaints about their business practices.

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5:24 am EDT
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Coast Dental Services abusive treatment insurance fraud

unethical, physical and verbal abuse, insurance fraud, this company is a dental scam!
Stay away!

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12:00 pm EDT
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Coast Dental Services dental

I have had several dentist visits and multiple services done to my teeth. In my 45years of life I have NEVER experienced more pain than I have with Coastal Dental. The night after receiving a crown I was in so much pain I thought I was dying. The pain was like contractions in my HEAD. I knew something terrible was wrong. My husband had the doctor paged. I was given a major pain medication. I was told to visit the office the next morning. Unfortunately there was an airpocket left in that tooth. Not sure what the dr. used to fill it. But...the next day it fell out. I returned to the office and was told it was fixed. It worked for 1yr. Now I'm being told by two seperate dentist that I need a NEW crown on that same tooth. Called Coastal Dental...still pending...

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10:07 pm EST
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Coast Dental Services poor service and ourageous estimate

Stay away from this den of money-hungry vipers! It is a "bait and switch" business. The place is dirty, disorganized, unkempt, with small cubicle-like spaces, run-down old equipment, hurried and superficial patient care, extremely painful measurement of gingival pockets by the hygienist, making me wait too long sitting in examination chairs, taking more time to prepare and outrageous estimate for treatment than in seeing me and expecting me to sign the estimate authorizing them to do the quoted unnecessary treatment. I only signed certifying that I had received the treatment estimate but scratched-off the printed statement that said that I was accepting them to do the quoted treatment. They are so interested in making a dishonest buck that they even include a credit application with the new patient packet!I only

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1:19 am EST
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Coast Dental Services horrible care

This "health-care provider" is the worst I have seen in 46 yrs of living. I moved to the area, filled out their new patient paperwork and made an appointment for 8am. I arrived on time and was shown to a chair at 8:25 by the hygienist. I let the her know that I had extremely sensitive teeth and have always had to have shots just to get my teeth cleaned. She said, "well, that's going to be a problem". She went on to say the doctor didn't have much time today and that she is good at her job... I assured her it wasn't doubt in her ability but it's my teeth that are sensitive, not the gums. Eventually she took x-rays and asked me to wait for the Doctor.

I waited for about 15 mins. and Asia Richardson, the dentist, introduced herself and asked a question about my surgical history. I replied it was well over 4 yrs ago and that I have had work done since with the approval of my Doctor, that I should be "good to go". Dr. Richardson retorted that, "I will decide if your good to go". Okay, that was off putting but not the worse. She asked about the sensitivity and after explaining it's my teeth, not the gums, she numbed the right said of my mouth, took a look at the assessment and then stopped to ask, why are we doing a clean up when you need antibiotics. I asked, "what would that entail" and she replied, "WHAT PART OF ANITBIOTICS DO YOU NOT UNDERSTAND?" -- I was floored but inquired, "well, are they topical or pills or other type? How much do they cost? Why do I need them...?" She said the name of the product she wanted to use and I have used them before. She sent the hygienist to write another treatment plan for me to sign and left the area.

A few minutes later the hygienist came back with a quote for the product that was for $89 x 4 plus the cleaning I was about to receive. I told her it seemed to much to me... when I had the same treatment in April 2011 and it was $35. x 4. I asked her about the numbers and why it was so much. She said she would talk to the doctor and came back a few minutes later. She said they weren't going to treat me and asked me to leave or make another appointment. It was 9am and they had another customer waiting.

I am a very patient, calm and happy person. My expectations of health care providers are that they explain what's going on with my health and simply answer my questions as well as they can. It would seem to me that Dr. Richardson wants to be completely in charge and that the patient should simply sign the papers, be treated rather poorly and pay the bill - no questions asked.

I went to a dentist 2 miles away the following week. Their treatment plan was actually $700 MORE than Coast Dental but the treatment they explained to me made sense. I paid them $1, 200 for services rendered and received GREAT care. I have to wonder if Dr. Richardson was actually treating me, or just going through the motions but her condescending attitude and blatant disrespect towards me was unacceptable.

Run from this dental practice as fast as you can!

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Coast Dental Services - fraud

RUN FAR FAR AWAY FROM COAST DENTAL!!! My list of complaints is so long and upsetting I don't even want to get into it. Just wanted to take the time to warn as many people as possible to avoid this horrible place.

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Coast Dental Services random dental work needed?

I went into Coast Dental for about my 10th time today, 12/17/11, for an exam and xrays.The lady takes my xrays and i wait the usual forever for the hygenist to come exam my teeth.My first problem:the hygenist comes in, tells me all the number details, and begins jabbing at my teeth with no regard to how much/hard she's stabing me.My second problem:she spouts off nothing but 2, 3, and 4's.Only one 1.My third problem:after i sit there, gums bleeding and head swimming, for however long, the head dentist comes in and checks my teeth.She looks around and tells another lady all these things i dont understand and procedes to tell me what the hell she just said when she got her hands out of my mouth.Apparently there's three crowns i have that need replaced because "there's a little decay."Mind you, this is my 10th time there, in which the 9th wasn't but 3-4 months ago.They would've clearly seen said problems with these crowns before.These crowns they talk about?I've had them since i was 8, and im 17 now.Finally, my fourth problem:they tell me i have SIX cavities.BULLCRAP.Everytime i go there, they've told me i have at least 3 cavities, if not more.Might i include that my idetical twin sister went as well for a cavity filling and a "super cleaning" and they began by numbing the worng side of her mouth for her cavity, then numbing her up to her eyeball on the correct side, and absolutely choaking her with baking soda treatment for her cleaning?You can bet we'll NEVER go there again.And my advice?Consider ripping out all your teeth BEFORE you consider going to Coast Dental to have them practically do it for you.

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Lorrainess
Harlingen, US
Dec 18, 2011 1:30 am EST
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I would like to share about my dental experience with Harlingen Family dentistry services. I wanted to have a better smile and I got 4 veneers in front, my wide space was closed in and I was so happy to have them done. Each visit had me in the chair for at least 4 hours! I felt that after all this time and money that I paid, I would not have to go back. Well needless to say, the veneer broke and I had to go back again to have a temporary and several uncomfortable impressions made. The doc told me the lab guy was going to use a better quality resin and I proceeded to go through the grueling experience of chiseling off the temporary and another 4 hours of trying to get the tooth in place. I started these procedures in 2009 and all veneers had to be replaced! Not only the time spent in the dental chair and embarrassing experiences of chomping down on you broken tooth, my teeth are not properly aligned and I have gaps that get food trapped in them. Oh and the last one that broke, the dental assistant didn't know how to make the temporary and it fell out the next day. The doc is tired of seeing me and I told him that maybe I was not a good candidate to have veneers. He then told me that I would need caps or crowns! I told the assistant and doc that I was not happy with the botch job and asked who I can talk to to file a complaint.
I voiced my dissatisfaction and the doc is the head secretary who handles the business. I told her that I wasn't happy with the results and I wanted her to ask him to return my money so that I could find a competent dentist. I told her that I would like some feedback and she just fluffed me off, didn't even write my complaint and told me she would talk to him and respond back to me. I have not heard a word and I don't feel that I was treated with respect and got the oh well impression. Do I as a patient have any rights? What can I do ?

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Coast Dental Services unethical

The hygenist is deceitful. She explains procedures she is going to do and has the patient sign that the work can be done. What she fails to explain is that most of the procedures are NOT covered by insurance. This office is all about making money not providing services to the patient. The dentists are just as bad. The dentist said that I "had" to have a filling replaced in a tooth. Then he said that the type of filling he "had" to use was not covered by my insurance. I was charged $300. I later took my daughter to another dentist. She had the same tooth filled with the same material using the same insurance. The cost for her filling was only $17! Coast Dental will not use procedure codes that insurance will accept. I am telling everyone to avoid Coast Dental!

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Coast Dental Services no service and called a liar

Dr. Dale Salomon (if you want to call him a Dr) is the worst dentist ever. He is rude and lazy. I was scheduled to be seen at 10:40 am and wasnt taken to the back till 12:50 pm and then waited in the chair for an additional 30 mins while watching all the employees eat lunch. When I was finally seen Dale was very rough and rude with my mouth. He asked questions and told me I was lying about the answers. He then got fustrated and just left the roon. Later a dental assistant came in to tell me that he was done. He did not do anything. I was scheduled to have 4 teeth removed and all I was left with was a swollen numb face. I would never recommend my worst enemy to go there. Please stay away from this two bit chop shop

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Coast Dental Services getting something they did not explain then make you pay for it, and overpayment

I went in to have a tooth pulled that was killing me with pain, they did an x-ray on that tooth and pulled it. Then when i checked out I paid $431.80 after insurance. I went back for an appointment to have x-rays and cleaning and an evaluation (8, 000.00 without insurance), they never cleaned them and did 3 different kind of x-rays that insurance said that is not allowed all in one day. They had me sign a paper about x-rays not telling me I had to pay. They told me insurance will pay x-rays and cleaning 100% ok. Checked out charged me $20 for the set of x-rays, then charged me $28.30 more because the insurance EOB was short that money. I called the insurance and it was a lie, the EOB showed I paid more the first time to begin with. Now they want to do a root canal on a tooth that is not even there. Then they want to put a white porcelain crown top front and his teeth are a yellowish tint and permanent from a baby cant change that without capping every tooth NOT, How ridiculous is that. WARNING they are out for your money and nothing else. the bottom line they owe me money and I want the overpayment back. LOSERS

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Coast Dental Services unessasary service

I too was told I needed 2 different types of xrays-a first in my life. I agreed, had a consult with the dentist and the hygienist who never said anything about my having gum desease. Came back 2 weeks later for a cleaning which was done by a different hygenist also never mentioned gum desease. Go back 6 months later for routine cleaning and am told by a third (new) hygenist that I might need a scaling for gum desease. She proceeded to forcfully probe my gums causing bleeding, which I don't normally get and says I need $500 worht of periodontal work. I asked why the previous visit with the dentist and 2 other hygenists never mentioned this and that I couldn't afford that and to just let me get a cleaning--she stated it was illegal. I had been seeing a (different) dentist every year and getting cleaning every 6 months and was never told this so I left. A month later the "office manager" calls to say the dentist was concerned that I didn't get the procedure done and when I explained why she got in to a nasty argument with me saying the previous people didn't do there job right (same dentist)and the dentist can see it on the xrays. I told her they took 2 sets and the dentist nor the other 2 hygenists mentioned gum desease. After contradicting herself several time and debating with me for a half hour basically hung up on me.This place is a big rip-off and I won't be going back.

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Coast Dental Services - unethical/insurance fraud/rip off artists!

These people are totally unethical - do not ever go there! They try to tell you that you have major dental problems and want to charge you way above and beyond what your insurance covers. Stupidly, I went there twice thinking the same thing would not happen the second time-wrong. They tried to tell me I had major dental problems and they could only do...

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Coast Dental Services incompetance in filing insurance claims

This Dental Office has personnel that are either incompentant or just plain lazy in that they are UNABLE to properly file Dental Insurance Claims.

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Coast Dental Services terrible service

I spent days and hours searching on the web for a dentist with great reviews. I found this office and read every review. It sounded great and I was excited to try it. Yesterday, 6/28/2011 I had the WORST experience with this office. First their office is very old and outdated, then when I was getting my Xrays, the Xray technician told me how old their machine is. She called it a dinosaur. I also mentioned to her that the pieces they wanted me to bite down on looked pretty dirty since they were just being pulled out of a drawer and not an enclosed wrapper.She told me they were sterilized. After the Xrays I had to wait a very long time to see the dentist. When she came to me she didn't even speak. She just looked in my mouth wrote a few things and walked away. I had to ask the nurse if she was even done and told my nurse the woman didn't even say a word to me. The nurse said it has been a weird morning. My hygienist, Eunice, was very nice. But she gave me the craziest news I have ever heard in my life! She said the dentist wrote down I had 14 cavities and they wanted to replace my old filling on my two previous fillings. I was completely shocked considering I take very good care of my teeth and rarely eat sweets. They wanted to start the procedure right away of course, and charge me $2, 000. I thanked her and asked to have some time to think about it and speak with another dentist. I went right away to get a second opinion with Dr. Ata's office in Hunter's Creek and walked in to a high tech very clean office with very friendly people. After my visit with them I only have TWO, not fourteen very tiny cavities that I am getting taken care of and what the other dentist saw were small stains on my teeth from drinking hot tea all the time. The stains came off in the cleaning. I called my insurance to complain about this office and then I called the office directly. I would never ever recommend this place and should have listened to my instincts and left the minute they started taking my xrays

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joe gannon
port st lucie, US
Jan 02, 2012 8:44 pm EST
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very UNprofessional service, poorly run office staff make appointments without knowledge, lose documentation, never answer phones or messages on answering machine say the never recieved messages

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Elaura Suazo-Perez
Orlando, US
Oct 02, 2013 9:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Horrible office- Coast Dental Poinciana, They owe me $700refund for almost 2 years now and I am still fighting for it. Theiroffices should be closed.

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sadagain
ft pierce, US
Aug 30, 2012 10:45 am EDT

No one at Coast Dental, either in the PSL office or the corporate office will help you. This is a hard lesson to learn. Very frustrating for a professional provider and staff to mess up so bad...Not only on the dental work but also on the paperwork, service, HIPAA compliance, etc. If only there was something people could do. Lawyers will not even touch these cases unless you are maimed or have some type of permanent damage. I have battled this company for almost two years now. First actively and now, passively. All of the dentists in the area stick together also. They will tell you how bad each other's work is, but will not quite spell it out on paper the same way. For the first time in my life, being middle aged, I am afraid to go to a dentist for 'work'. I don't know who to trust and/or it is so costly that it is hard to take the chance. Someday, there will be a way to resolve these issues, but this is not yet the day.

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Primetime scam
Apopka, US
Mar 06, 2012 3:31 am EST

Their Patient relations office does not do anything for customers besides what they are doing on here. They say I'm sorry you feel that way, we strive to provide excellent patient care and customer service each and every time.

News Flash, your not providing quality customer service, I have spoken to patient relations several times and have yet to get resolution . I am still dealing with billing issues after being greatly overcharged .

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joe gannon
port st lucie, US
Jan 02, 2012 8:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

so bad i had to find another dentist

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Coast Dental Services contacts

Phone number

+1 (813) 288-1999

Website

www.coastdental.com

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