Coast Dental Services
reviews and complaints

In 2014 had a corwn put on the tooth based on oral evaluation, since i had already had a root canal done the practice did not check if it was done properly. in 2015 went for a cleaning to another dentist and was told the crown has a gap. This basically means it was not put on properly. After this went to Coast dental in 2016 for a cleaning and told them there is a gap. Based on their warranty on the tooth asked for a remake. But due to the gap the tooth got brittle and i lost the tooth. Already paid over $1200 after insurance for the same tooth. Now insurance wont cover retreatment of the same tooth and Coast dental will not rectify this mistake nor give me a refund on the money paid for a job not done properly. I asked for my medical records and got hung up on by the area manager. The time it took to complain even making multiple calls took over 6 months to get to a conclusion where i would have to pay $3000 to get an implant on something if was done properly in the first place would not be needed. I feel this dental office does not care about its patience and is only interested in charging you money and give no quality work. The office manager does not communicate and does not care to follow up. I cannot believe that an area manager hangs up on a patient without correcting the problem. I am now out a tooth and maybe even two due to the delay of 6 months and out $4, 000 once implant is done by another dentist.

My request was for a refund not credit to my next visit since i do not trust this practice any more. Or cover the cost of my implant as this was directly relevant to the work performed by their practice.

Contacted office on 1/19, 1/20 (2x), 2/18. Each time was told it would be researched by "Kasey". Was told it needed to be resubmitted to insurance. Was in office on 5/3 still not resolved. Told same again. Received collection letter on 5/7. Kasey will not do her job! Wanted to speak to regional office manager but was refused phone number.

This dentist has given me way too many problems, I don't even know where to begin. I chipped my front tooth and I went in for my first appointment. Not a friendly face in the building. And the dentist and dental assistant were rude and very rough. They did a very bad job at making and cementing my crown. (They wouldn't numb me after I asked them to, and I was in lots of pain). The crown came off and I scheduled an appointment to have it put back on. I drove all the way there (35 minutes from my house) and as soon as I got there, they called and cancelled on me. I scheduled again and they cancelled on me three different times. They told me to wait. They didn't put my crown back on UNTIL I told them I HAD to come in because they let my tooth get infected, because they wouldn't do their job correctly. Because it took so long to finally get an appointment, the infection killed the root and nerve in my tooth and they're saying they have to do a root canal. They were doing tests on me and told me they were going to numb me. They didn't. And as they were doing tests, they seemed alarmed. I was also alarmed when I looked and saw blood oozing all over his gloves as he quickly tried to get rid of whatever it was he had just done. I had an awful and very frightening experience. I'm never going back. And I suggest the same to you. I also told my insurance company who sent me here. They were very shocked and upset at the experience I've had and they're currently in the process of reporting this dentist.

On Mar. 19 2015, Dr. Mariana Bole wants to do filling that (unnecessary) or not there to make more money to please her boss because she is new there.
by telling me my daughter needs filling, I said we just did a new filling 3 weeks ago and the other Dr. said every thing is good no more needed. and then she showed me X-ray from August 2014 that 2 previous Drs saw and said every thing is good. Their teeth cleaning was very poor and aggressive sales tactic of teeth products trying to push hard on you to buy it which is was unnecessary or called for.
I will no Longer go to any office of Coast Dental, I do not Trust them at All with my kids teeth .

Avoid this office at all costs. I first visited the Coast Dental Willowbend office for xrays and an initial examination. Prior to any treatment I requested that a treatment plan with any costs not covered by my insurance by given to me. I never received a treatment plan. I was told that I needed to return the following week for a "cleaning", which should have been covered by the insurance. I had this procedure done, which took about an hour, and when it was done I was given a bill for over $200, with about $600 being billed to my insurance for a "root planing and scaling". I was upset at this unexpected expense, but paid and simply decided to go to a different dentist. On Wednesday December 3, I was examined by another dentist, who advised me that no root planing and scaling had been done, or if it was, it was completely ineffective and I would need another one. He took pictures of my mouth which show months of accumulation of plaque, which would have been gone if an actual root planing and scaling had been done. In addition, I was sent a new bill from Coast Dental yesterday for an additional $40 for irrigation, which they say was not covered by insurance. When speaking with the office manager, she states I received a treatment plan (which I did not) and that the root planing was done correctly (which it absolutely was not). I am filing a grievance with my insurance company and listing poor reviews on every site I can find.

In the past weeks I been calling to Coast Dental In Pasadena Location, St. Petersburg FL..they never answered the phone calls that I made. After several times I left a message saying that I need a call back in the same day... and they called me 3 days later. This week I been calling and nobody answer as well. They're very irresponsible in that sense. They are focusing on the clients there and ignoring the calls that people make.

Do not use coast dental! Even though they will accept all insurances. Their billing is fraudulent.
1. They suddenly proposed after 2 years that I needed the "intensive cleaning" procedure for $650
2. After producing a new insurance card, the proposal went to $850. The office mgr said insurance would probably pay about 40%. Even though this is outrageous, I agreed to the cleaning at the office (jan 2014) and had it done. It took 30 minutes and no pain. They claimed they did not need to use as much anesthesia as was proposed so would give me a break on that part of the charge.
3. I paid $500 on day of service (this included a $99 toothbrush and $20 bottle of mouthwash)
4. On april 10, I received a bill from the office for $416!
5. I called and they claimed the eob from my dental insurance incorrectly threw out most of their charges. What? (including dental instructions for $58.00). They claimed they sent in all my xrays and records in order to be paid properly. After 30 minutes of insisting that I owed more money, I asked for their corporate number. They refused to provide it. My eob stated my out of pocket was only $106, by the way. They insisted that I would need to pay them the difference even though I pointed out that I was not required to pay the difference between what they charged and what insurance paid.
6. I called my dental insurance and the rep got them on the phone and now they agreed that I was overcharged by $160. They will keep it on my account. (do they think I want to go through this again?)
7. I asked for a check to be sent to me for the overcharge and was told that it would take "up to 16 weeks". I said that is my money and I expect it right away. They said corporate does not work that fast.
8. Now I am waiting for my refund! I wonder if I will ever see it?!
Never, never use coast dental. It is unethical and will cheat you out of your money!

The people that work here are the rudest people that I have ever met. They called to confirm an appt. with my husband and then promptly cancelled the appt. in their system. So when my husband showed up for his appt. they tried to tell him that he cancelled it. So, i then tried to get his medical records (he has been going there for 3 years) and they said they no longer had them. The girl hung up on me 3 times and kept talking over me when I was just trying to ask a question.

DO NOT GO TO THIS DENTIST!

I have decided to move my entire family to another provider, the dentist on staff is a very pleasant and good dentist but the majority of his staff is totally rude especially the hygienist. She can be a very nice person until you challenge her or decline the extra un-necessary products she's trying to sell you. She will then turn into a rude witch. Same thing happened with one of the assistance, which wanted my 16 year old son to get their optional oral cancer light screening. I read that these screenings were not necessary in such young adults so I declined. She also went off on me and got to the point that I was doing a terrible injustice to my son.
The best thing to do is stay away from these corporate setups, where the mighty dollar is the focus.

I was going to try to put this behind me and accept it as another expensive lesson learned but, now that you've sent me to a collection agency and ruin my credit I want to really let you know how I feel about this company and you're staff. I accept full responsibility for letting my teeth get as bad as they were but it is because of dealing with a greedy, scupilist group of people like the ones I dealt with this year that I allowed things to get so bad. I once again gave a group of people the benefit of the doubt and was soooooo wrong. I was given the impression that you cared about your patients and knew what you were doing but I guess I was wrong. I know my insurance and I over billed for my extractions and the sneaky way the assistant got my medical card was an indication that you were not done. I should have known when Dr. Harrison would not see me to give me a consultation on the implants until I was healed that I should have NEVER gone back to her. And then when I finally get her to see me, her assistant gives me this consultation that I was charged $58 for and only gve me partial info on what the TOTAL charge would be to complete the process! I was told by the dentist in the mableton office that the total would be $1800 per tooth..so when I was given the figure $5, 000 for the implants I assumed that was most of my cost to complete the process. I should have known that I don't deal with a lot of people with a conscience so I should have done more research before I allowed them to touch me or bill my insurance. But again I put my trust in people that I shouldn't have and now I am receiving an additional $1700 in billing that was declined by my insurance because the proper procedure was not done to consult them before any work was done on my mouth. When I told the assistant that I had saved $2000 to start the procedure and I wanted to finance the rest, she even suggested that I go out and splurge with that money because I was financed for the $5000+ that I was billed for the implants. She gave me no idea that I was going to be billed an additional $6000 for the crowns. This is an awful way to do business for a hard working person who just wanted to start working on getting my mouth repaired. The fact that all the details were not given to me, the insurance was not contacted and and now I am being sent to collections for the charges that my insurance denied and you already have over $7000 for my services shows me that you are some really crude people with no conscience. I received a call when there was so much confusion on getting the implants that I realize was something else that I was going to be over charged for. I was told you would be willing to work with me due to the insurance denial issue..but since I decided not to let Coastal Dental rip me off anymore I never heard from anyone else. I still am not comfortable with being told that I not only owed the $160 to Orion Laboratory and $116 to Coastal dental for the same biopsy! And you best believe I will get to the bottom of it! You are a bunch of greedy, unprofessional people that are taking the money of innocent. Hard working people and insurance companies and I will be reporting you to the Better Business Bureau about your sloppy practice! everyone I come across including 1 million + sorority sisters, my church family, every employee with my company and my social media family (Facebook, Twitter, Circle, Instagram, etc- and we all know the power of the net) will know that they don't need to EVER do business with a company like Coastal Dental so I hope every penny you got from me and ruining my credit was worth it!

Went into Coast Dental office in Vero Beach, Florida for scheduled routine cleaning when the new hygienist told me she would have to call the dentist, who was out of the office due to illness, and check to see if she could clean my teeth claiming my measurements were different than they were 6 months earlier (even though most of the numbers were better than appointment 6 months earlier). She came back and stated the dentist told her over the phone, that she could only clean my teeth if I were to receive an "irrigation treatment". Understand, I have only seen that dentist at this site on two previous cleanings were he never stated problems with my teeth, but now there's a problem when HE DIDN'T EVEN EXAMINE MY TEETH?! Needless to say, I will be filing a formal complaint with the State of Florida.

I went to Dr. Chen He, an endodontist with Coast Dental, for a simple root canal. To start the Xray machine didn't work and staff had to call for tech support to get it working. Then I was in the chair for 5 hours for a root canal. Dr. He completed it, took an xray and found she hadn't gone to the end of the root so she took the filling material out and continued drilling. I was in a great deal of pain for the next few days, which didn't seem right. I went back to my dentist to have the crown installed and he took an xray to check the root canal when he heard where I went. There were gaps in the filling material in the root of my tooth and I was referred to another endodontist. He took state of the art images that showed Dr. He had drilled through the root and there was filling material extending out of my tooth and into my sinus cavity - she had even drilled into my sinuses and pushed a pile of the filling material up into it. When they removed the temp crown blood poured out and I was informed they could not save my tooth because she had compromised it. I then had to have it pulled and go through a sinus lift bone graft and implant, costing me thousands of dollars. When we contacted Coast Dental they paid part of the insurance payment back to the insurance company, but because I wouldn't sign a release of liability, they refused to return the money I had paid - which according to my insurance they over collected. We were finally put in touch with their insurance company after months of calls and then the insurance company "lost" the claim every time we called back to check the status. I just wanted to be reimbursed for the expenses she caused unnecessarily. We have never received a payment from them and have now had to go and file a small claim against them to try and recoup our losses. I would not take my dog to have it's teeth cleaned at Coast Dental. It is unconscionable that they could have such complete disregard for the welfare and satisfaction of their patients. They are not accountable and don't care.