Phone: 888-268-7003 or 801-553-2300
I attended a presentation on November 13, 2007, in Falls Church, VA. It was held fromn 9-12 pm, at the Best Western Hotel. The program was "One Touch Marketing" by the Coaching Institute and was presented by Mike Huxtable. During and after the presentation, I was pressured into joining the program. The price was $3, 995 with money and no interest due for one year, if you open a charge account that they provided.
Immediately after the presentation, I tried to speak with Mike Huxtable and cancel the subscription to the Institute, as they were, "cutting individual deals" with other patrons, as I watched. He refused to cancel the program or speak to me and left the hotel immediately.
On November 14, 2007, I began the process of cancelling my subscription with the Coaching Institute, regarding the "One Touch Marketing" program. That day and others since, I had spoken to various representatives. I explained the situation and one representative stated that if I didn't know how to negotiate prices as if I were buying a car--that was my problem. Another representative told me that they couldn't force me to take the program or be billed for that amount, but said she wasn't able to tell me the details. Over the past year, I have attempted to contact the Institute via phone, email and FAX. I have sent them letters of cancellation and letters stating that I refuse to be billed for any amount of money. I have received no response and have had no success.
I had also contacted the credit card company with which they had me join and they had released their business of this account to another credit card company, HSBC, [protected].
In June of 2008, the original credit card conpany that I had signed with was taken over by HSBC, 1-[protected]. There was also another stipulation. The stipulation was that if the $3995.00 was not paid in full by November 19, 2008, another $895 would be added to the amount.
I contacted HSBC several times and they finally put my account on hold for dispute. I received a letter on November 17, 2008, stating that they released my account from dispute and I would need to contact the Coaching Institute at [protected]. There was no reason given as to why my account was released from dispute.
On November 18, 2008, I attempted to contact the Institute at the above number and it was disconnected. I then called HSBC to, again, advise them that I do not give them permission to charge me for any amount of money. I spoke to a representative, Rose and explained my situation--she couldn't help, so I was then connected to Roshetta, a supervisor. Once again, I reviewed my situation and she said that there was nothing she could do. She didn't know why my account was returned from dispute status when asked. She offered to provide me with the same numbers and emailaddresses that I have used in past and I declined, as told her I already had them and they were not in use. She asked me what I wanted them to do and I stated that I want the program cancelled. I do not want to be billed for any amount and I want to continue to have an excellent credit rating. She said that she would return my account to the dispute section, once again and I could expect a letter within 1-3 billing cycles. She assured me that I would not be expected to pay anything until a decision was made. I requested that she tell the committee that I cannot contact the company in any way, I haven't received any service and the Institute has several cases of fraud listed on the Internet. She made not of that information in my file.