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1.6 154 Reviews

Coach Complaints Summary

17 Resolved
130 Unresolved
Our verdict: With Coach's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Coach reviews & complaints 154

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3:30 am EDT
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Coach - scam

I ordered a bag from this website thinking it was an actual Coach Outlet. I assumed it was like any other outlet store which normally sells authentic merchandise with slight defects. So I ordered a Black, leather cross body bag for my daughter, paid $89 USD and the bag I received was a gray, pleather horrible bag that looked nothing like the one I ordered...

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3:12 pm EDT
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Coach recieved wrong merchandise

I order 2 tote bags, 1 purse, a wristlet bag and a wallet. When I received my order I only received one item that was correct. I emailed the company and they responded quickly stating to send them a picture of the items to prove my case. Of course I responded with the picture to prove my case right away. The company did not offer to corret there mistakes and get me my merchandice. They offered me 30.00 of the 321.97 back and keep the wrong merchandise. I of course was not ok with this agreement and they told me I would be responsible for the the shipping cost to return this merchandise that was there mistake. They finally stated that they would refund my card 80.00 and I would just keep the merchandise. I agreed just to get this over with. Then they replied that my card would not support a partial refund. I contacted my credit card company and they told me they would never not support a refund.
Be very careful in ordering from this company this is not an honest company.

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joeyyee
New York, US
Dec 03, 2012 12:12 pm EST

The same problem happened to me. The customer service is really bad indeed.

lily allen
lily allen
Forsyth, US
Sep 27, 2011 2:50 am EDT

The system(gspay) you paid did not support partial refund, not your bank, they can pay to your paypal account instead.
So has this matter already resolved?

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1:22 am EST
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Coach the wrong size was sent to me

I ordered size 81/2 shoes and received size 71/2. I would like to return the 71/2 pair of black Coach shoes and have the 81/2 pair of black Coach returned back to me if possible, if not I would like to purchase another item of the same value, please, thank you.

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Coach - worst customer service

I shop with Coach and awful lot. Over the past several years I received great customer service until recently. Now I just ordered a handbag, paid for 1 pm overnight delivery $30.00 and when I called the [protected], they tell me that I will not get this the next day. I ask why, they said because ur order was not placed here at 1pm. I told her yes, I did. I...

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1:24 pm EST
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Coach - scam!!!

Please beware of this site: http://www.outlets-coachoutlet.com/ It's a SCAM! I feel for this because it looks exactly like the official Coach store online. I bought a cross body bag but then I had a second thought to cancel the order. I tried to find a number to call but couldn't find it in the order confirmation email. And when I tried to track the...

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11:20 am EDT
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Coach bad service

I had a reservation for my guests from KL to S'pore at 10:30AM which it include two lunch meals.
At about 10:40AM, the bus yet to arrive so I made a phone call to check what is happening. To my horror, they said my reservation was not captured even I gave them the confirmation no which I got from my email which was sent by them after payment isn't use at all.
When I asked to check, they kept me waited for 2 hours and tell me that the next coach depart from KL to S'pore is at 2PM. She call my guest to take a cab to another pick-up point without my consent to take the 2PM coach to S'pore. No apology was given and no compensation offer from her or the manager.
The total customer service is 0% and I'm strongly advised you this travel agency is not recommended for leisure or business travel.
(Coach Reservations LUXRMA100900611 - Luxury Coach Kuala Lumpur To Singapore City)

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3:35 pm EDT
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Coach fake fake fake goods

This company shows authentic coach bags on it's website, which is set up to look exactly like an authentic coach website. They even say their bags are authentic coach and the pictures they show are authentic coach.

I ordered a coach bag optic art bag from them. When i got it, the material is not jacquard sateen on the outside - it is a cheap, flimsy burlap, , the lining fabric is not satin and the patch of leather on the front of the bag is stamped onto the patch in gold ink, not stamped into the patch, i doubt that it is even real leather.

Now, i realize that their prices are so low that i expected something to be wrong, but not to the extent of what it was.

I sent this company $77 usd. They ripped me off completely. I asked my bank to intervene and get my money back. This is internation fraud and mail fraud. Do no, i repeat, do not purchase from them.

When you order a bag and receive it, it looks nothing like an authentic coach bag.

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Siew Loo
, US
Aug 09, 2018 8:05 pm EDT
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OMG, now really piss me off. I place an order from this site and i received my order but it was [censored]. Stitching so rough and colour so blur and you can tell it was rubbish. I want to return but i can't find a return address and no one from customer service reply on my complaint. Is any one can tell me what to do?

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Scammed in USA
, US
Nov 25, 2017 10:48 am EST
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Please do not order from Coach Online - Official. It is a SCAM site! The site looks like the real deal using authentic Coach merchandise but if you check the links on the bottom of the page to such sites as Facebook, Twitter, Google, Utube, etc. It connects you to various different sites such as sammycorp., Envato, bagsservice@ycsale.com or sales@yoursorder.com. The spelling is incorrect due to the lack of proficiency in English. Bottom line, if the prices seem to good to be true, chances are it is a FRAUD.
Be careful and forewarned!

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Kilike
, US
Mar 19, 2012 3:45 am EDT

I went to this site thinking it was real and purchased 3 coach bags... A few days later I noticed a charge on my bank acct. for $181.16 from China. I completely forgot about my charge and called the bank to cancel that transaction which they did but few weeks later I received a denial letter from bank in regards to the investigation as they claim the goods were shipped and received. I went online to find out more information about that tracking #, it got me nowhere, I contact DHL company they use to ship from China and they couldn't help me as there was no insurance for the product. Make long story short, No purses, No money, No response from anyone on that site!.. Stay way it's a scam!

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marybel
Lancaster, US
Dec 13, 2011 4:30 am EST
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Order a purse online. They charged my credit card $67.00. Never received my pursed. Never recieved a confirmation # no phone #. I email them 4 times they say they can't find my order. I gave them an order #that i got after i put my credit card, they say now that their order # starts with a differ #. I called my bank they said the $67.00 someone named "united brothers" were the people that withdrew my money. This website has no #. They dont want to give me an address, phone, nor they havent called me at all. I even said to them im going to the authoritys about this. Im very upset. This was a christmas gift that i purchased.

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Bad Customer Services
, US
Jan 14, 2011 5:09 pm EST
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I shop with Coach and awful lot. Over the past several years I received great customer service until recently. Now I just ordered a handbag, paid for 1 pm overnight delivery $30.00 and when I called the [protected], they tell me that I will not get this the next day. I ask why, they said because ur order was not placed here at 1pm. I told her yes, I did. I even called the store to confirm.

I asked to speak to a supervisor/manager and I get Christine Bennette, who tells me that I am unable to get my order that was placed 12pm on Thursday, friday. I told her I confirmed with the store and they did the 1pm overnight. She said well we are not able to do anything, we did not receive it on time here and it's ready to be shipped and it's on the truck. although she cannot give me a tracking number. I told her I spoke to the manager at the store and he explained I could ask for saturday delivery and she said that because of issues in the past that they have corrected, I would be unable to get this done. Okay so because of issues they corrected because they mixed up in the past, they are unable to fix this issue? How does this make sense. They made another mistake and I have to pay for their mistake? I am very confused. Is this how you treat someone that just spent $$415.80 in purchases?

I told her I know one of the ladies I spoke to said she would refund me the $30.00 charged for the overnight delivery and she stated well it is overnighted. You will get it Monday! Okay I ordered this on Thurday 12pm and if I am correct delivery by 1pm overnight would be Friday not Monday. So now tell me what I am missing here? I could careless what has happened in the past in which you corrected because you did something, if you want people to come back you treat them with repsect and you fix what you messed up. Do not blame me for what you did.

AWFUL customer service- Shop at the stores, not at the 800 number, they are the worst! or DO NOT SHOP here at all!

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Dupedbyfakes
, US
Oct 03, 2016 11:15 am EDT

I saw this site after I made a terrible mistake of ordering products online from coachoutletffactory-stores.us.com. Save your money--do not order. The product materials are not as described in their website. A false representation of coach products. They are so fake, I would be embarrassed to wear or even give them away. I guess there is no way to return and retrieve my money although they have a return policy, no return forms nor response when I informed them about my intent to return products.

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raquel b
, US
Aug 24, 2016 4:28 am EDT
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i ordered 3 purses for my daughters, all coming to see us on christmas, site says DELIVERY BEFORE 12/24, my order was made on the 11th. charged my card that day, and an additional $6.07 for some reason. I have emailed them 4 times as there site says 27/7 help, they have no telephone number, I haven't heard from them I think i got scammed, , , ,

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LLove44
, US
Aug 12, 2016 3:21 pm EDT

I wanted to purchase a Coach bag for one of my oldest, dearest friends for her birthday. I decided to look online to look at the Coach bags that are available for purchase. I came across a website that has a picture of an American actress on the advertisement, and so I thought that this place was legitimate. IT WAS NOT at all!

I found a navy Coach bag for the amount of $59.00. I thought to myself that I found this amazingly cheap website that sells Coach bags and I'll tell everyone that I know who loves Coach bags to check this website out. WRONG!

I ordered the bag to be delivered to my friend in N.J. About TWO WEEKS later she received the bag and once she received the bag she texts me to let me know that she received the bag. I was thrilled. Then she proceeded to text me, "did you send me a bag? How much did you pay? Do you have time to talk?" I thought to myself, "that's weird? Why would you ask someone how much a gift costs?" Then she called me. I asked her "why would you ask me how much I paid for your birthday present? What's wrong?" Then she told me, "I hope that you didn't spent too much on the bag because it's not a Coach bag. It's a piece of ###."

I was so embarrassed! She told me that the "quality is the worst that she has ever seen." I told her that I wouldn't be offended if she wants to return the bag and she said, "good because I want you to get your money back. You got ripped off badly."

I was and still am so embarrassed by making the order. So I emailed the seller and told them that my friend wants to return the bag and fhat she did not receive any kind of paperwork or a return receipt. I get an email from the seller THREE DAYS LATER! Telling me that the bag can be returned but for me to keep in mind that "I should keep in mind that I should be the one to pay for the return and to pay the fee for the Chinese customs office. Maybe your friend can find someone else to give it to." After I read that my blood was boiling! I responded with "There is NO WAY I am going to pay for me to return something that is counterfeit! Your website was misleading because when I ordered the bag I believed that the bag would be delivered from a Coach store in California, not China. Your website is all based on lies! Your company is performing the "Bait & Switch" routine! Please just email me a return receipt so that I can email her the return receipt so she can send back the garbage bag that you sent to her. You have nerve!"

I can't believe how some people in this world think that it's okay to rip people off! He showed no remorse for anything. He acted like it was MY RESPONSIBILITY to pay for the return! I've NEVER HAD AN EXPERIENCE like that ever in my life.

Never, EVER ORDER from a website called Coach Factory Outlet.org The man or woman named Simmons Green is the one who emailed me telling me that I should be the one who should pay for the return! And another employee is named Michael Zhang. He claimed that the After Sales Customer Service office would be the ones to deal with the return. Liar! I'm still waiting on that promise. Don't ever order from them unless you want to lose your money.

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asosa03
Miami, US
Jun 20, 2016 7:44 am EDT

I am a loyal customer of Coach, I have well over 30 different coach items. When I buy I splurge, today I was told that I could not purchase more then five items. I went with my friend to the mall, and since we were together they did not let us purchase more then five items between the two of us. This is a STUPID business practice, Coach has made a stupid mistake by implementing this policy. I am very disappointed and upset with this action. I ended up not pursing anything, it is really disappointing to me that they would treat a customer this way.

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Ella
, US
May 10, 2012 10:32 pm EDT

I bought 2 handbags from them and received cheap fake Chinese bags with broken zippers. I contacted them via email and they offered me only 20% refund. Don't fall for that scam!

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9:26 pm EDT
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Coach nonsense rule to buy and bad service

I go to Coach at Camarillo Outlet today 06/18/2010. Seller tell me that I can buy 5 bags per person. My aunt got 5 and I got 5. The cashier name "RENEE" tell me that my aunt can't use her credit card to pay for me. I understand that one name per bill. So I tell my aunt that I have 1 credit card 180 dollars and debit 50 dollars.RENEE swipe my 2 card but It's not enough for my all bags price 380 dollars. My aunt she open her purse and give me 200. RENEE tell my aunt " You can not give her money she has to use her own" OH ! GOD.. I think it non sense. if i know before I will borrow my aunt's money outside. But I can stop purchase it and go out side to borrow her money and come back so I can buy it. But why I have to do it. This rule is nonsense itisa cash! My aunt ask Renee can I go to the ATM, She say yes. I go out to see my husband and get cash from him. I come back and the others seller do it for me and she say my card not approve. I ask her that why my card not approve. she say cause I go to ATM. OH! no...o.. stupid. My aunt say because the seller swipe my card the first time it makes my money gone. Renee, stand near the seller who do it for me say that she didn't do anything to my card because I didn't sign any bill. The seller say louder that my card not approve. Everybody in line listen too. It's make me feel bad to Coach service. so I'm not buy it all and my aunt she return all her bags which she just buy it too. After I check my credit and my debit. my money gone 180 and 50 already so I call to the bank unauthorize my money...really bad..I will not buy or get in the Coach anymore...I can go to shop Coach at Topanga Mall CA The seller very bad too. She talk and she look at me like I have no money to buy. I ever go to Dior in topangp Mall She nice really nice more than the seller who sell a bag cost only 100-700 dollars in Coach store.

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shepmom
, US
Jun 18, 2010 11:46 pm EDT

Policy states that no more that 5 bags per customer. Your aunt already bought 5. You didn't have enough to buy 5. Your card was declined for insufficient funds. Taking money in front of the employee constitutes you aunt buying another bag which is against policy. You apparently already bought at least one if the money was taken out and if returned, had not had a chance to show up. A refund don't show up instantaneously. Don't be surprised if you drained all your funds from the bank to pay for these purses, the bank will charge you a fee for insufficient funds even if it was returned eventually.

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3:15 pm EDT

Coach rude customer service representatives that don't want to help you

I am writing this review about the Mega Bus customer service representatives, as I have never used other Couch USA bus services therefore, cannot comment on them. I had used Mega Bus many times to travel from New York to Boston. Last May I had to change a reservation date twice due to a family member that was in the hospital. When this family member passed away I called mega bus multiple times attempting to put a hold on my reservation or get some kind of credit as they do not allow you to cancel a reservation and get your money back. I was okay with that but I wanted to postpone this reservation indefinitely as I did not know when I would be up to traveling again. The representatives were horribly rude and aggressive in the way they spoke to me. All of them would tell me different things and blankly attempt to get me off the phone - (putting me on hold for 30 minutes and then hanging up on me) One girl told me she was sorry they couldn't give out free trips away to anyone who asked for one. They spoke to me in such a condescending way that it brought me to tears. Then eventually someone told me they would give me a credit for the round trip that I paid for and that I could call when I knew the date of my new trip, give them my name and email and they would give me my trip. I had a sneaky suspicion that this did not seem right but was so done I accepted what they told me. Now a couple months later I am dealing with people telling me that my name is not even in the system, that they don't give out credits, that the person wasn't authorized to give me a credit. All of these representatives are just as rude and aggressive. I have been on hold for 30 minutes at a time just to be given the number to a voicemail, where no one calls you back. It had been horrible. Rude customer service representatives that don't want to help you they just want to get rid of you.

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10:29 am EST
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Coach bad service

$400 might not be a lot of money for a purse for some people, but my son and husband splurged on a COACH purse for me - gray leather - beautiful - but it immediately began:

- Lining tearing

- Gray leather turning purple

The very kind people there had me send it back at my expense and repaired the lining but did not address the purple color. When I called, I was told I could send it back again at my expense (and time, it took weeks for it to be returned). When I hesitated, the customer service rep explained dye transfer happens to COACH purses. Sad.

Now its sitting in my closet - I could have had 5-10 fun purses.

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avidshopper
Romeoville, US
Sep 22, 2010 11:20 pm EDT

Take it back and have the sales rep at Coach send it in and ask them to wave the shipping fee. Don't keep a bag that is poor quality. That is alot of money.

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1:20 pm EST
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Coach undelivered items

I have placed and order with this site on Feb.22, 2010 and a credit card transaction had been made to my account and it's been over two weeks and I still have not recieved my items. I have tried many times to track my items and I have been given information which has not been able to track my items. I also sent many e-mails to the contacts given on the site for help and no one ever replys back. All I want is my items or my cash back I have my order numer, tracking number which is not working, I also have the reciept from them taking my cash and still nothing. Please help me get to the bottom of this. Thank You! Alicia Blagg

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Dr.Jameela
, SA
Aug 20, 2018 5:48 pm EDT

The Store Manger Of Saudi Arabia At Jeddah How Is He A Manger..?! He Has No Respected Way To Talk He Doesnt Know How To Even Respect A CUSTOMRE! The Way He Speaks The Way He Looks .. Is This A Way To Treat A Customre?! I Need An Answer For This
Thank You.

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Maureen O'Meara
, US
Aug 20, 2018 9:06 pm EDT

I purchased a pair of coach shoes. After only 1 year the inside lining is ripping. I paid a small fortune for them in Macy's. I will never buy coach shoes again.

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JanelR
Grayson, US
Dec 27, 2010 7:50 pm EST

I just purchased the item and I have not recieved the item yet. I am too very upset. How did you get to the bottom of this? My email address is Janelrbsns88@gmail.com

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2:34 pm EST
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Coach consumer beware

Coach have several stores (factory outlets and department store) within 10 miles of distances selling same merchandises with huge price differences. I spent $398.00 for a purse in the department store and found out that the same purse was on the clearance sale in a nearby outlet store for $145.00.

Who will be saisfied with this kind of experience!?!

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Nick malkov
, US
Dec 25, 2023 11:02 pm EST
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Just newly purchased leather man’s jacket zipper stacked to a bad quality. Repair was offered only for price. However, on the website they declare that it is free if the item is bad quality. Sent several e-mails to customer service . However , received only misleading information.

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Kwame Ballard
, US
Dec 16, 2023 11:34 am EST
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Your company is the worst company I've ever dealt with! I'm going to make sure I let everyone I know about how unprofessional your company is, even when you're a big purchaser! Good riddance!

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Fahad hina
Manama, BH
Sep 26, 2023 5:21 am EDT

Hi

My husband bought coach bag from dubai in june and in just 3 months the color of all the brassy parts of bag faded and turning grey from the golden even the logo and zip

I a m really dispaointed by this

I am residing in bahrain and i m clueless where to show it now

I hope you will help me in this regard thank you

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Rajeshwari Singh
Mumbai, IN
May 13, 2023 8:55 pm EDT
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Please take a good look at the pictures. It has completely torn from inside very poor leather quality. From the outside it's ok there is no damage.

Replacement is a must. We didn't pay so much to get this poor quality.

This was bought from US.

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Annie Lois Smith
, US
Apr 02, 2023 11:28 am EDT
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I purchased apair of medium coach earrings. The earrings have tarnished. I took them back to outlet. The clerk stated jewelry return is 90 days. I purchased 3 pairs of this earrings and the other 2 have not tarnished. They were purchased on 11/16 as Christmas presents. I haven't ever had jewelry tarnished like this. No replacement is ridiculous.

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coach flat shoes
miami, US
Feb 06, 2023 3:40 am EST
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i bought a pair of shoe and the whole sole came off at my daught birthay dinner embrass

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impakta
, US
Nov 23, 2010 11:53 pm EST

Beware - icoach outlet.com claims that their products are leather- they're not - fake, fake. you are better off. I thought their products are old style and now on clearance sale. I admit I should have known better. You order it online and it came from China - no e-mails and no specific instructions about return. I got it - you cannot return it just put it in the trash

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Coach never received merchandise

I ordered 3 coach purses on Dec. 3rd for Christmas presents I was informed that they received the order and my credit card had been charged. I was also informed that they were in stock and they would be shipped with in 24 hours and I would receive them within 3-5 working days. It is now Jan. 4th and I have received nothing they NEVER charged my card and it screwed my Christmas up as they were presents for my daughters. They kept telling me they were shipping and when I would try to track them all it said was they were getting ready to ship HA WHAT A LIE DO NOT BUY FROM THEM you will NEVER get your merchandise!

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Coach poor service/bus didn't stop

I'm really disappointed to the Coach USA. The service is really poor and getting worse and worse. I was waiting for the bus at Whippany stop this afternoon. I saw the bus coming and I was waiving my hands to the driver, but it still passed without stopping...I called the Coach USA company immediately and was told" the bus couldn't return since it already passed". Is it joking?It's their mistake...Actually it's not the first time they make this kind of mistakes but their management team never pay attention to. Some of the drivers didn't get enough training and lost the way always.Professional?Even their attitude are rude to the passengers while they are making mistakes.The call center with poor service too, sometimes i tried to check where's the bus and how long shall i still wait while i have been there waiting too long but they even lied to me " we can't touch base with the driver and we can't know the lcoation. It's slow today, just wait". I was waiting in the crazy snow in last winter for over 2 hours but still didn't catch the bus. I was almost freezing, if they can tell me the truth i don't need to waste such long time to just wait and wait...The truth is that there's GPS on every bus and they can communicate with the drivers by speakers on the bus. I believe a lot of pessengers experienced the same story i had but the problem is the Coach USA never improve. I bought the tickets, shouldn't i get my basic rights?Is that the way Coach USA running the company?A lot of passengers choose to take train or drive due to the bad service.

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jeremy fang
, US
Oct 27, 2018 1:17 pm EDT

i bought alot of money in coach bag .why do not you give your guests paper bags.?i suspect this manager is discrimination form asuans.
if you do not improve i will go to bbs. and youtube to tell customers to resist your products

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Gchew
, MY
Sep 19, 2018 8:16 am EDT

I used this item almosts 3 years. How come coach products only lasting for 2 and half years. I bought it from usa.

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Francesca Darling
, US
Jun 06, 2016 4:50 am EDT

On Saturday, May 28, 2016 at around 2:35 pm, I was crossing Main Street at No. Essex St in Orange, NJ. The 44 bus #6525 was at a red light. The driver was so eager to make that right turn on red. He did not pay attention to the pedestrians. I was very close to the bus as he proceeded to turn. I can see why there has been a rise on pedestrian/bus accidents.

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frankie roman
Paterson, US
Jun 08, 2015 5:12 pm EDT

I have the same problem with bus 780 and the driver number is 141 I had a argument with the driver for being early and passing by me too the point one night he almost hit me I have every right as a us resident too speak my mind if your services aren't right I buy monthly bus passes and been walking from wood ridge too Passaic terminal for the last pass two weeks this is not fair as a proud tax payer I deserve too be treated in a proper manner also the supervisor juan isn't helping one bit can u please resolve this issue asap thanks ! if u don't take action for this I will take legal action !

Coach Customer Reviews Overview

Coach is a global fashion house specializing in premium accessories and lifestyle collections. Their product range includes handbags, wallets, shoes, apparel, watches, and other accessories. Coach is known for its distinctive craftsmanship and quality materials. The brand offers services such as personalization, repairs, and a customer service platform to assist with product inquiries and purchases. With a heritage rooted in the leather goods industry, Coach aims to provide customers with stylish and functional products for everyday use.

Coach In-depth Review

In summary, Coach website give good impression for people looking to buy quality and stylish accessories. They have long history and strong brand identity. Products are varied and often updated with new designs. Quality is high, but prices can be bit high too. Customer service is good and website easy to use. They also care for environment and community. Now, let us look more detailed at different aspects.

Company Overview

History and Background: Coach have long history, starting in 1941 in New York. They known for leather goods and have reputation for quality.

Mission and Values: Coach mission is to provide luxury items that are both fashionable and functional. They value craftsmanship and customer satisfaction.

Product Range

  1. Variety of Products Offered: Coach offer many products like bags, wallets, shoes, and also clothing. They have options for both men and women.
  2. New Arrivals and Seasonal Collections: They always have new things coming, with seasonal collections that follow latest trends.

Quality and Craftsmanship

  1. Material and Fabric Quality: Materials used are high quality, like fine leather. It feels and looks premium.
  2. Durability and Build: Products are well made and durable. They last long time with proper care.

Design and Aesthetics

  1. Style and Trend Relevance: Designs are modern and often lead trends in fashion industry.
  2. Uniqueness and Brand Identity: Coach items have unique style that is easily recognized. They have signature patterns and logos.

Pricing and Value for Money

  1. Price Range and Product Segmentation: Prices can be high, but they have different ranges. Some items are more affordable, while others are luxury.
  2. Comparison with Competitor Pricing: When compare to other luxury brands, Coach prices are competitive. They offer good value for the quality.

Customer Service

  1. Responsiveness and Support: Customer service is responsive. They help with questions and issues quickly.
  2. Return and Exchange Policies: They have clear policies for return and exchange. It is easy process if you need it.

User Experience

  1. Website Navigation and Accessibility: Website is easy to navigate. Finding products and information is simple.
  2. Online Shopping Experience: Shopping online on Coach website is smooth. Checkout process is straightforward.

Customer Feedback and Reviews

  1. Testimonials and Ratings: Many customers leave positive feedback. Ratings are generally high.
  2. Common Praises and Complaints: Customers praise quality and design. Some complaints about prices being high.

Sustainability and Ethical Practices

  1. Environmental Responsibility: Coach is working on being more sustainable. They have initiatives to reduce impact on environment.
  2. Labor and Production Ethics: They claim to follow ethical labor practices. It is important for brand reputation.

Loyalty Programs and Promotions

  1. Rewards and Membership Benefits: They offer loyalty program with benefits like discounts and early access to sales.
  2. Seasonal Sales and Discount Offers: There are seasonal sales and promotions that offer good deals.

Shipping and Delivery

  1. Domestic and International Shipping Options: Coach offer shipping both in US and internationally. Options vary by location.
  2. Packaging and Handling: Items are well packaged to prevent damage during shipping.

Brand Presence and Marketing

  1. Social Media Engagement: Coach is active on social media. They engage with customers and promote new products.
  2. Advertising and Collaborations: They have advertisements and sometimes collaborate with celebrities or other brands.

Community Involvement and Social Impact

  1. Charitable Initiatives: Coach has initiatives to give back to community. They support various charitable causes.
  2. Corporate Social Responsibility Efforts: They take corporate social responsibility seriously and work to have positive social impact.

Accessibility and Inclusivity

  1. Range of Sizes and Options: They offer range of sizes to cater to different customers.
  2. Efforts to Cater to a Diverse Customer Base: Coach aims to be inclusive and cater to diverse customer base.

Final Verdict

Overall Impressions and Recommendations: Coach is good choice for people looking for high-quality, fashionable items. It is suitable for those who are willing to invest in luxury goods.

Suitability for Target Demographics: Coach products are most suitable for people who appreciate luxury and style and are looking for long-lasting items.

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4. Detailing the Experience:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint against Coach on ComplaintsBoard.com.

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Contact Coach customer service

Phone numbers

1800 262 246 1800 816 698 More phone numbers

Website

www.coach.com

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