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Cnidaplay / Content Roots
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1.2 52 Reviews

Cnidaplay / Content Roots Complaints Summary

2 Resolved
50 Unresolved
Our verdict: If considering services from Cnidaplay / Content Roots with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cnidaplay / Content Roots reviews & complaints 52

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4:53 am EDT

Cnidaplay / Content Roots cnidaplay account

Hi! My account has been charged over £6 pounds monthly in howerever many months, I only looked at my bank statement and noticed this payment, which I havent authorised.. Ive been trying to log in to this account through the website, but it downs seamed to be working.. It very much looks like a fraud, so please get back to me asap with explanation what am I paying for.. I believe i'm due a refund..
I won't hear back within a week i'm, gonna speak to my bank about it
Regards
B. P.

[protected]@mail.com

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12:20 pm EDT

Cnidaplay / Content Roots cnidaplay.com

Dear.

Please refund the amount of $ 21.5 since I have not authorized me to charge for this service, have made an improper payment with transaction number [protected], from my card.
Since I did not count on the service, and I did not authorize them to deduct that amount from me. Refund the amount

Best regards
Erika saravia
Phone : [protected]

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1:38 pm EST

Cnidaplay / Content Roots cnidaplay.com took money out without my authorization

I signed up for a free trial on cnidaplay.com so that I can watch movies. I was asked for my credit card information getting promised that I would not be charged at all. I was still unable to watch movies after the fact that I signed up today I checked my bank account and I was charged 39.95 today 03-07-17 I am very unhappy and I demand a refund! This is unfair

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3:13 pm EST

Cnidaplay / Content Roots unauthorized credit card charge

I just realized that 39.95 was taken out of my account..
I did not authorize this I would like a refund now! I don't even know what company this is. I am very unhappy. This was done 2/5/2017. I that this is very unfair and unlawful. Who are these people, what gives them the right to do this. I had money in my account to pay bills, now I can't pay a bill because of this. I really need to have this refunded.

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9:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cnidaplay / Content Roots unauthorized credit card charges

I have just realized that money has been debited from my bank account without my authority from 'cnidaplay.com', a company I have never heard of. I would like the money returned immediately. I have also lodged a formal complaint with the nz police.
I do not wish to give my personal banking details as I think this company knows
I hope this can be resolved as soon as possible to save further unnecessary
Trouble.

For your information

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3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cnidaplay / Content Roots debt card charges

I just got this payment $29.95 today and looking my bank of the west processing in 1/17/17 two days from now. I am really angry I signed off long time ago I demand to get back my refunds now I am beyond pissed off! I didn't sign up for this that's a big mistake I didn't want this to happen again.

This is cody curtis p. S like to speak a manager in charge.

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6:32 pm EST
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Cnidaplay / Content Roots signing out and charged on debt card

I did signed in to see what's good on that website been on there about 10 to 15 minutes and I changed my mind because there's nothing good and readied the rules and say its free for couple days so I cancelled and signed out unsubscribe it and say thank you and I thought it would charge me and now today for one dollar? I want my refunds back please.

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9:43 am EST

Cnidaplay / Content Roots cnidaplay.com

I have found on my bank statement that £9.50 has been taken out of my bank account on the [protected] without me knowing. I would like this money to be refunded immediately as I have not been a where of this company cnidaplay.com and do not use it. Please do not cause any problems with my request as I am unwell and knowing that problems like this can cause me stress.

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7:22 pm EST

Cnidaplay / Content Roots unauthorised credit card charges by cnidaplay.com

This is a formal complaint of debiting my credit card for a couple of months now for a service that I am not using nor have I signed for. I have requested my bank to cancel my credit card to ensure I am not taken advantage of.

At first I was ignoring this odd transaction ranging from $18-35 thinking it must be a payment for one of the games I uploaded with apple. I realised then those games like sudoku, chess and toy hunt are free games to upload and therefore I should not be charged.

When I checked the website of cnidaplay.com, I am 100% sure I have never visited this site nor have been a customer at all.

Cecilia lugo, melbourne australia

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Johan Loos
, US
Jul 11, 2019 2:32 am EDT

Hoe kom je aan mijn kredietkaart gegevens en toestemming om geld af te halen, voor een product dat ik niet ken en niet gebruik?
+[protected] GBR -2.95 02/06/2019
+[protected] GBR -96.50 07/06/2019

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Dori Cena
, GB
May 17, 2019 3:55 pm EDT

I don’t know why you take my money

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Cassandra Banks
, US
Dec 23, 2018 8:25 am EST

This is a formal complaint of debiting my credit card for a couple of two months now for a service that I am not using nor have I signed up for. I have requested my bank to cancel my credit card to ensure I am not taken advantage of.

ComplaintsBoard
C
6:54 am EST

Cnidaplay / Content Roots money

I have checked my bank account today and to my surprise you've taken £6.95!
I know that isn't much, but on principal this was an unauthorised action and would appreciate it very much that you reimburse the exact amount!
I have bills coming out and thanks to you i'm now facing bank charges!
I would much appreciate it if you resolved this matter sooner rather than later!

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3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cnidaplay / Content Roots has left an official reply on this complaint.

Cnidaplay / Content Roots cnidaplay.com

I have gone in and checked ma acount and yous have taken $50.00 out of my account I have not given authority so I want that money reimbursed back into my account my name aroha osborne my contact number is [protected]... Contact me asap thank... I want to know who is was using my account and scaming me... I'm taking this to the police... Thanks

Read full review of Cnidaplay / Content Roots and 10 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Sinead Blunt
, US
Aug 25, 2019 2:39 am EDT

How do i get my money back and cancel this? I can't even get on their page... I don't understand how you have my details
Every web search brings me to a third party who will cancel for a FEE!
Why can I not find the web page if this is a legit company?

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nathalie lola
, BE
Jul 28, 2019 1:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

nathalie lola wuillaume
val de douaine 3
B-5501 Dinant
Belgium
Europe

lolaportraitiste@gmail.com

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Sizwe Ntuli
, US
Jul 13, 2019 9:52 pm EDT

I in south africa at a town called Newcastle. I have a price that needs to be shipped to South Africa but have no master card. What I do have is an account at an south African bank of which I am willing to bay the 1$ and shipping costs. so what must I do to receive it?

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Kamran Qaffarov
, AZ
Jun 24, 2019 3:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Just be sure guys, you are in very-very vrong way and you will face a big challenge in your beginners life. Please, don't be confused, when you start to meet surprise !

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Jose Danseco
, US
May 22, 2019 1:24 am EDT

5 Day Free Trial Premium Membership*: 5 Day Trial Premium Membership*: 1 Month Membership*: 3 Month Membership*: 5 Month Membership*: Regular Membership*:
$0.00
Unicef Donation: $1.00
Multi-Media Upgrade: $2.95
Monthly Transaction

Total Charges: $2.95

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kristian mathiasen
, US
May 14, 2019 6:43 am EDT

You are takeing money for something i don'T get stop it or i vil Call The police. I want my money back

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Cnidaplay / Content Roots
Jun 06, 2019 3:47 pm EDT

Hello,

Thank you for bringing this matter to our attention.

I'm really sorry to hear that you received unexpected charges. I would be happy to assist with having this issue rectified.

Please send us an email to support@cnidaplay.com. We would be more than happy to assist you.

Looking forward to hearing from you soon.

Best Regards,

T
T
T. Ranson
, NZ
May 12, 2019 7:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Billed for a service that I do not want.7/4/2019.
Please unlist me from the company as I do not want their products; I thought I was getting a free book and instead am not getting it.

C
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Cnidaplay / Content Roots
Jun 06, 2019 12:02 pm EDT
Replying to comment of T. Ranson

Hello,

Thank you for bringing this matter to our attention.

I would be happy to assist with having this issue rectified.

Please send us an email to support@cnidaplay.com. We would be more than happy to assist you.

Looking forward to hearing from you soon.

Best Regards,

C
C
Colleen D Martin
, US
Jan 23, 2019 6:09 am EST

I need to get them to stop charging my cc you, my card has been charged monthly in the amount of $2.95, not sure what this is about, I tried calling the [protected], no one is answering the number.

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holster kaine
, US
Jan 06, 2019 1:57 am EST

i have been charged $37 for something i have not authorised im homeless and i want my monbey back now!you have no right taking whatr isnt yours 19th of dec payment came out of my nab account

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marc mertens
, BE
Dec 11, 2018 8:22 am EST

On the 27th of october 2018, the amount of 63, 95euro has been charged on my mastercard!
Debit to cnidaplay.com !
I never ordered what so ever!
I request a refund!
My name : Marc Mertens
E-mail : marc.mertens11@telenet.be

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8:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cnidaplay / Content Roots - fraudulent service

My daughter noticed two charges of 19.95 on her credit card from cnidaplay.com and had no idea where they came from. When the phone number was called there is an automated line that will let you cancel the service (Fraud service). I was able to speak with a representative, maya, and informed her that a subscription was never requested and we are being...

Read full review of Cnidaplay / Content Roots and 10 comments
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