Menu
World Poker Tour (WPT)
World Poker Tour (WPT) Customer Service Phone, Email, Contacts

World Poker Tour (WPT)
reviews and complaints

www.worldpokertour.com
www.worldpokertour.com

Learn how the rating is calculated

1.6 29 Reviews

How responsive is World Poker Tour (WPT)'s customer service?

4 Resolved
25 Unresolved
Poor 🫤
World Poker Tour (WPT) is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that World Poker Tour (WPT) has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
Verified
The authenticity of the customer service contact information for World Poker Tour (WPT) has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

World Poker Tour (WPT) reviews and complaints 29

Sort by:

Newest World Poker Tour (WPT) reviews and complaints

ComplaintsBoard
S
8:45 am EDT

World Poker Tour (WPT) florida player can't play for money

I watched the ads on TV for WPT where you can win prizes and entry in real tournaments and at no time do they even suggest some states do not quality for cash games; so even if you sign up for VIP membership all you can play is free games!
When you go on line to cancel your membership there is a $37 convince fee that if you don't pay you can not cancel your member. which in so many ways is deceptive

Read full review of World Poker Tour (WPT)
Hide full review
ComplaintsBoard
L
12:07 pm EDT

World Poker Tour (WPT) holdem tournaments

****(Watch videos)**** clupwpt is a [censored]ing scam. Im 99% positive it is an algorithm that decides who wins based off a few key points. First is making the right betting/folding decisions, seat positioning, chip count, and last but definitely not least how many players are "sitting out" at the table. Have you ever had a suited A10, J9 or KQ with the flop giving you 2/3 cards you need for your flush but you cant get the last or even land a pair with the turn and river? Im willing to bet (pun intended) that its because you didnt make the "correct" betting decision. Often in my case betting too much in wishful thinking that logically it makes sense that I would land either the flush or at the very least a damn pair. The game is designed to reward whoever makes the most correct decisions thru the river. Another thing ive noticed is sometimes it lags out during the persons bet seated in front of me. it wont be very long just long enough for me to refresh the site and log back in to take my seat but when i get back in the game its only showing me one of my cards and its a completely different card then i had when i lagged out of the game, on top of that the hand is on the turn now which if youve played any poker on wpt you know damn right well that each player takes a long while to make their decision on folding or calling/raising. My point being there is no way in hell that ive missed the hand i was lagged out on and practically the whole next hand in the time it took me to refresh and sign in which i have my account info saved so that saves me another 30 seconds. And why the hell does it only show me one of my cards?!? Something shady real shady is going on there and i think it has something to do with the players that are sitting out and what cards the players that are actually playing cannot see due to the sitting out players hands that immediately fold. Also ive only ever gotten pocket aces when noones playing at the table its me vs 4 ppl sitting out.

Read full review of World Poker Tour (WPT) and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kratom Buzz
, US
Apr 22, 2020 6:31 pm EDT

I agree with your post somethings stinks really bad on that site! Who regulates that site? They get to operate completely unchecked?

ComplaintsBoard
A
7:16 am EDT

World Poker Tour (WPT) player bots on online poker

You have a serious bot problem. I am on tables, where some players will fold or drop out of of hands and I mean every one. Then play other hands, whether down huge or going allin with, like a J 3 offsuit, pre flop, and every time, not just sometimes, all the time, end up with a full house, or whatever hand magically wins. Other hands may have QQ or AA and like a 90% winner and they always lose to these players, as long as these bots stay in the turn and river! I might as well read a book or play at a casino. Playing for an hour against an obvious bot, is not my idea of playing poker. I guess you don't police your online games. If you don't know poker, you might think...wow what luck, it's the same group of players. I have won a few 500 player free rolls, without these bots, but I cannot beat a robot. It's a waste of time. It's not even subtle. Trump poker style poker, just cheat, who cares as long as you win! I was trying to hone my game, I guess not!

Thanks,

Roger P.

PS. You will lose a lot more players as they notice these trends. Must be fun to know you win with a 2 8 off suit every time, against super strong post flop hands..LOL

Read full review of World Poker Tour (WPT) and 2 comments
Hide full review
2 comments
Add a comment
P
P
pork12
, US
Feb 08, 2022 7:59 pm EST

yup same chit all the time i have 90 plus equity and these donks win for example i am in the top 10 in a 10004 tourney i 3 bet this donk with a/q he goes allin with q/10 and q 10 x on flop of course the same [censored] 3 bets me l have a/k and go allin he calls with k/9 off? how and you know the rest the brd is k 9 x every fin time it is so obvious the biggest scam i have encountered in 30 plus years of poker bob morrow pork12 1000$ turney

G
G
Guy Caraturo
, US
Aug 01, 2020 4:36 pm EDT

I agree totally. They sit out until they get close to the 20 minute rule. One bot plays and the others
sit out and they alternate. They win most times on an impossible river card. Can someone recommend
a better site?

GuyC.

ComplaintsBoard
L
1:09 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

World Poker Tour (WPT) - Rigged and shady

I was playing a hand with two other people. I had pocket Qs and the flop brought up an Ace with two low cards. One guy was a very aggressive better and had been betting high pair on the flop every time, so when he didn't bet, I figured he didn't have the Ace. Another Ace shows up and he didn't bet again, so I bet the $10 minimum bet. One guy folds and the...

Read full review of World Poker Tour (WPT) and 14 comments
ComplaintsBoard
P
9:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

World Poker Tour (WPT) System Blocking Access to Tables

For the past several weeks, have had games dropping my access to tables to which I was entered and seated. In one case, ended up losing access to the FIAT Semi Final game New Year's evening. The technicians do not provide a solution which works ... CHAT persons apparently are not technically qualified ... simply asking me to log out/in, by which time the "DETAILS" list reports I've been dropped for not playing; when I was actually registered and seated to start.

Latest suggestion was to clean my PC, which I complied and performed that function ... their end still did not display the tables to which I was registered/seated. (My NORTON stated that the "page is safe." So there appears to be no hacking going on, at least on my side of the communications.)

If anyone else has experienced this failure to perform, and resolved the problem, please let me know how at [protected]@yahoo.com.

Read full review of World Poker Tour (WPT)
Hide full review
ComplaintsBoard
P
1:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

World Poker Tour (WPT) - Dog with congenital issues

I purchased a Great Pyrenees puppy from this breeder in 2012--puppy born on March 5, 2012. The breeder has a contract guaranteeing that the puppy is free from hereditary defects. My puppy always had digestive issues, which I made the breeders aware of early; however, the true disease did not manifest until the puppy was about 1 1/2 years old--he had...

Read full review of World Poker Tour (WPT) and 5 comments
ComplaintsBoard
W
1:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Poker Tour (WPT) won a prize that i didnt get, 2,300 dollar watch.

I won a Tag Heuer watch, worth $2, 300. It was the prize for a first place tournament win on February 8th of this year 2014. I have not received it yet. I chatted with them on their web site, where they beat around the bush on everything I asked. They won't give you a straight answer.
On March 5th, they told me I would receive the watch within 30 days. April 1st was 30 days. So I called to ask why I didn't receive it yet. They said it was because I had a
P O Box. I told them, that;s my address, and that's where all my mail goes. They said they would mail it to my P O Box, and if it doesn't arrive by May 5th, to call and tell them. Remember, I won this watch on February 8th. You get 180 days to receive prizes; otherwise, you forfeit the prize. February 8th to May 5th is about 90 days, half of 180 days. They are not trying to get the watch to me. They are just giving me the run around. I have copies of all of my conversations with ClubWPT. If there is a lawyer out there that reads this and thinks they can help me, please email me at [protected]@comcast.net . Also, as of yesterday, I signed on to play poker at ClubWPT and in the password section of ClubWPT, my account # to bodog poker, a different poker site, with my email address came up in the ClubWPT login ... I never downloaded or played bodog poker on this computer. As a matter of fact, is bodog even around anymore. wasnt it taken over by bovada poker a few years back, , but I've had this computer less then a year. I then got a hold of ClubWPT (chat) and told them what happened., the bodog's seven digit account number, my email address, and the fact ClubWPT was the only app opened. They told me they weren't interested (which I think is not only rude, but bad business.) On both complaints, the watch I have not received, and the bodog account and email popping up on ClubWPT's login, I have proff that what I say is fact. Everything I say here, I have copies that prove what I say, Even a picture of the account number and email address that was on my computer with ClubWPT's login software. (WHICH DISAPPEARED AS SOON AS I CLICKED THE MOUSE).(also the typing of my account number and email address are not the same size letters, as my computer types. my computer is proff its self, in the right hands. I don't think me or anyone else should have to go though this. I pay ClubWPT to play each month for money and prizes. I expect the game to be fair, and to receive the prizes when you win - WITHOUT A RUN A ROUND. ClubWPT has posted in my account that I have been successfully awarded the watch, which is a bold face lie.. I have not been successfully awarded nothing but a hard time. CAN ANYONE OUT THERE HELP. Thank you for your time.

Read full review of World Poker Tour (WPT)
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
2:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

World Poker Tour (WPT) it wont pay my winnings

i had won 125 at the club . and they will not pay me i have sent they over 20 emails they just keep give me a runaround . so please beware this site is not right

Read full review of World Poker Tour (WPT) and 14 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
14 comments
Add a comment
D
D
dad2eden
Cambridge Springs, US
Apr 08, 2024 4:06 am EDT

same scam every day. I have a thousand of these screenshots that prove it.

C
C
CasinoJim
Rochester, US
Dec 25, 2023 4:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am being charged $74.95 every month on my credit card and I want it to stop!

My name is James Fetzner. The charges are hitting my Caesars Rewards card.

N
N
newmexicovikingfan
dulce, US
Oct 22, 2023 11:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have tried my ach and three credit cards all valid yet clubwpt does not take any of them is there a solution to this issue?

K
K
Kerry Barton
Nibley, US
Jun 10, 2023 10:05 pm EDT

WPT would not pay out my winnings, over $350.00.

They said I did not withdraw the money in time even though they never disclosed that there was a time frame to withdraw.

V
V
vDiipz
Newcastle, AU
Apr 30, 2023 11:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I won a package to play at WPT’s QPC that they run in Newcastle, Australia every 3 months of the year. I won this package back in 2021 and there has been no QPC since. This package was valued at $850 and I have been repeatedly lied to about when this would be happening.

W
W
wavereno
, US
Mar 13, 2023 6:05 pm EDT

I did a trial poker subriscription . When it ran out i cancelled . But they are still taking money out of my account. I have an email from them verifying my subscription has been cancelled . But they are still taking my money out of my credity card account i will go seek an atourney this week

C
C
Call out Corrupted companies
Venon, CA
Feb 15, 2023 12:40 pm EST

Your site is corrupted for. You allow players to work together with software that creates advantages for them. You allow multiple unverified accounts. You don't hold up your own policies. I monitored play for a month. And proved you can easily start multiple unverified accounts.

B
B
Billy Scull
, US
Jan 22, 2023 3:04 am EST

We spent a lot of money on this game

B
B
Bryan Cannon
, US
Jan 03, 2023 2:26 am EST

Rigged like no other site. Someone should be arrested for fraud and theft! Take your money. But won't pay back until there ready. THIFT FRAUD SHOULD BE INVESTIGATED

S
S
Sam Jurgens
, US
Dec 18, 2022 8:31 pm EST

Was playing wsop thought that was bad tried so thought I would try wpt they advertise honest game boy they should be sued for false advertising I thought wsop was bad but wpt puts them to shame to bad no one wants to put honest game on net

ComplaintsBoard
H
5:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

World Poker Tour (WPT) - Shady

After Black Friday in the world of online poker I was happy to find this site advertised on ESPN and other networks that broadcast poker. Its legal and you can win money and prizes for only twenty bucks a month and thats all fine and good. I had heard about certain sites that were "rigged" meaning that beginning players or loyal players would win hands that...

Read full review of World Poker Tour (WPT) and 68 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact World Poker Tour (WPT) customer service

Phone number

+1 (949) 225-2600

Website

www.worldpokertour.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with World Poker Tour (WPT)?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with World Poker Tour (WPT) Customer Service. Initial World Poker Tour (WPT) complaints should be directed to their team directly. You can find contact details for World Poker Tour (WPT) above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about World Poker Tour (WPT). Discuss the issues you have had with World Poker Tour (WPT) and work with their customer service team to find a resolution.