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2.1 200 Reviews

Electronic Arts (EA) Complaints Summary

56 Resolved
144 Unresolved
Our verdict: When using services from Electronic Arts (EA) with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J
5:35 pm EDT

Electronic Arts (EA) failure to properly credit tokens won, pay moneys won

On 5-20-08 I was "ripped off" for in excess of 15, 000 "tokens" I was won playing the game Hog Heaven Slots in Club Pogo on pogo.com. This has also been happening on a regular basis to other players, not getting credits for tokens we're being told by the game we've won, but trust me, tokens "wagered" are very promptly deducted from our totals. Granted, they are "tokens" not real money with little or no cash value. But many of us who play are older persons, many, such as myself, are disabled, and this provides us with contact with others who share our challanges, trials and tears. We also share our joys and our triumphs as well. We pay a fee to play on Club Pogo, some monthly, some bi-yearly, some yearly and I don't believe we are being treated fairly. You try to contact them on line and get stonewalled, with nothing but "generic" answers; you call their 866 # only to be faced with an automated phone system which doesn't give you the opportunity to talk with a live person in a one-on-one basis, meaning all you get is more frustrated. What can be done to see that we receive the benefits we pay for? People are being told on line they've won cash prizes, from $5.00 to $4, 999.00 and when they try to collect, are told they are "ineligible because they cheated", or some excuse, with the bottom line being the money never comes through. NO ONE I'VE TALKED TO ON THE CLUB POGO KNOWS ANYONE WHO IS ALLEGED BY THE SITE TO HAVE WON A JACKPOT! We believe the identities are being falsified by the site and EA Games to encourage us to continue playing. After all, how many elderly and/or disabled people do you know who couldn't use such winnings? Can you help us, at least to be able to make contact with a real live person and not some computer generated voice that is totally useless and obviously designed to frustrate and discourage personal contact? Thank you.

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spooky slots
Oklahoma City, US
Oct 05, 2009 9:34 am EDT

spooky slots does not give you the right tokens the game will skip around will some check it out plese thank you

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Mary E. Perry
,
Oct 11, 2008 8:38 pm EDT

I have written this complaint so many times it is not funny. I paid to be in a pogo club. I was taken out of this club pogo and puy into another pogo club.The pogo club back ground was blue. You can edit your profile. You can purchase gems. Your friends can send you mail through this club. I had over 2oo thousand points in this club.I cannot get back into this club pogo. Why did pogo take my money only to stick me in another club that I do not care to be in, I want OUT of the green pogo club. Can someone - Anyone help me I am so upset with pogo I do not know what to do. Please help me.

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Denise
, US
Sep 18, 2008 3:08 am EDT

Pogo only started doing these so called paper checks because there was a pending lawsuit against them from a player who was told he cheated when he won the JP spin and it was doubled, and yes some of the names are not real 5 times I saw someone win a JP I went to the friends list to add them just to see if what i was reading about fake names was true and 5 names I typed in on different times said "NOT A CLUB POGO MEMBER". Pogo is sending very few checks but 90% of those that had won were excused of cheating and those were exact words used by Pogo "cheating" not because they were not registered with EA along with Pogo but Cheated!

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OttosGal
,
Jul 13, 2008 6:57 pm EDT

I can't speak personally, but I have seen the winners announced that they did indeed win. I heard a girl complaining the other day that she was cheated out of a JP. Their rules are spelled out. You must be registered with EA as well as Pogo and you must have proper ID to give to them in the form of two pictures and verification of age, etc. I have all that in my computer. Now, I probably will never win a game jackpot, but if I did...to win those amounts of money x2 being a member of Club Pogo would be a Godsend because I have so much fun playing their games. The site is an awesome site and I thoroughly enjoy it.

I have heard of a couple of people getting paper checks from Pogo and I believe they are legitimate or they would not have been around so long. I have only been playing there about 4 weeks and I never knew they existed, but I wish I had known long ago.

I do believe by reading their contract that they will pay, but you do have to abide by the rules of winning and that is providing all necessary identification.

Hope this helps and try to enjoy these marvelous games. They are so much fun!

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floyd
,
Jul 06, 2008 10:39 am EDT

I would like everyone who is complaining about pogo cheating us of Jack Pot winnings, that they are misinformed. My frind won a JP and was paid by check. Thank-you POGO your games have been a God send to me, and even if I don't win I sure have fun playing. Keep up the good work.
Sincerely, fhzwins

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M
5:21 pm EDT

Electronic Arts (EA) pogo games

For the last 3 months, I have sent Emails, my bank has contacted Club Pogo to cancel my membership. The are deducting $5.99 each month from my checking account. I do not want to use Club Pogo. I do not want them deducting from my checking account. I have sent Emails, my bank has notified Club Pogo, and they still deduct the amount on the 6th of each month.

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John Lorio
East Meadow, US
Jul 22, 2015 10:11 am EDT
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what happened to my 20.000.000 tokens?
when I gave them new information on my membership
they started me with 10, 000, it took me years to get there...

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GLORIA ZISKE
Plano, US
Apr 20, 2011 10:09 pm EDT

did not order any games, i only play solataire free game.please remove charge from my discover card.

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Randy Ohio
New Philadelphia, US
Nov 04, 2011 7:01 pm EDT
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No support for on line games. They do not list an Email for support of a telephone number. I am a paid member for many years, but since EA sports bought Pogo it has gone down hill. No support at all.

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MahoganyRapture
Port Huron, US
May 16, 2011 8:52 pm EDT
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Ok, I just talked to Will at Pogo.com at this number and he was quite pleasant. Now according to Will, Pogo.com hadn't heard anything about the Gamebar, Oberon, Yahoo triangle...but they will check it out. If you got problems call Will and the number below. Oh, By the way, Pogo know who Oberon is and hopefully they will stop the madness that they have created about them pulling your personal information oh and Pogo don't have a tool bar, that's that Oberon Company dirty handed work!

Electronic Arts, Inc
Phone: [protected]
other numbers can be found here http://www.bbb.org/greater-san-francisco

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MahoganyRapture
Port Huron, US
May 16, 2011 8:39 pm EDT
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Electronic Arts, Inc
Phone: [protected]
other numbers can be found here http://www.bbb.org/greater-san-francisco

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MahoganyRapture
Port Huron, US
May 16, 2011 8:34 pm EDT
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I don't know what has gotten into pogo.com and I must say that I am a little disappointed in them too. They do have an office in California and several US states as well. I guess its time to show pogo they have mess with the wrong country, lol. No just kidding...I think they bill you 30 day in advance and I think but may not be for sure you may have to write them..Just use a different form of payment on pogo...I didn't click the automatic payment and if I see its coming up, I will change my payment option to another card, like my debit card, because they won't be able to overdraft on that card...if you catch my drift...but you can always hit 'em in the pocket book...Write Wal-Mart and Best Buy Corporate Offices...tell them what a loyal customer you are and how much you like their products. Tell them what you are experiencing on Pogo.com and send them a copy of the communications you have received from pogo and ask them to make a good faith effort to stop supporting EA Electronics aka Pogo.com, because they have A, B, C, or haven't a, b, c or you gotta take it to the streets and go on da news and let it be known...

Pogo haven't really ticked me off too much no other than their tool bar, and web page, I was able to get the virus they or Oberon sent to my computer...it was a lot of private information that pogo, yahoo, oberon and gamebar was cooking up and it's called GrEeD! Now, I know that I have spent some money on pogo. hell they should be paying me, lol, but it gets boring after a while so I am thinking about not signing up again...I mean if you see one badge you seen them all...but what I most hear bad about pogo is that they don't want to pay off on those jackpots. pogo has got to be pulling in well over a billion, don't you think...so why rip, off their customers unless they aren't doing that well. go online and see if pogo has ever been sued, call the BBB and the Chambers of Commerce, if not in the UK then in America, generally those business can be track through the Chambers of Commerce...write them and file a complaint while you r at it...well I gotta tootsie roll...I just hope pogo get it together before it too late...they got a good thing going if the greediness don't make their heads burst first..take care and get to movin'...movin'!

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MahoganyRapture
Port Huron, US
May 16, 2011 7:51 pm EDT
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no pogo has an office in california...i will go to pogo site and get the 800 number for u all...hold tite

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MahoganyRapture
Port Huron, US
May 16, 2011 7:48 pm EDT
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You probably have to take that 18.99 hit and stop payment on that check

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srchng4care
garland, US
Apr 20, 2011 10:32 pm EDT
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if the games are free why did you give them your discover card? or were you really that stupid to give it to them to play solitaire FOR FREE

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Hector J. Denis
Hanmer, CA
Nov 13, 2009 6:54 pm EST

Last time I played on pogo was Nov 9 since that day pogo wont accept my screen name or password and I cant reach anybody to find out why.when I try to log in you tell me i dont exist yet I have over 10, 0000 tokens and badges that I will lose if I open a new account.I tried to open a new account using my old screen name and you tellme its already taken well then how come I dont exist like you keep saying.joegreen435@hotmail.com

ComplaintsBoard
J
6:07 pm EDT

Electronic Arts (EA) Unauthorized charges after nonrenewal

I subscribed to this company for one year to play games. Knowing it was coming up for renewal, I tried to contact them. I cannot finds a phone number, but I did send an e-mail on their website (I don't have a record, as it did not go through my personal email account) in February to let them know that I did not want to renew. I just found the charge on my credit card for 4/11
This was their reply
Hi,

Thank you for contacting Electronic Arts.

Unfortunately, due to the nature of our service, we do not offer refunds for the subscription fees for any of our online games. In the event of a cancellation, Electronic Arts will not be able to provide any type of pro-rated refund or extension of unused access time. In order to avoid any charges, customers will need to cancel the billing of their account before the subscription fee has been deducted.

In any case, in order to cancel your account, please do the following:

1) Go to www.pogo.com, Click "Sign In" on the top right of the page.
2) Enter your Screen Name and Password.
3) Click on "My Stuff" option and choose "MY Account" from the drop down menu.
4.) Click on “View Your Subscription Info.”
5) Enter your password and click OK. After this you will be at a page where you will be able to view your subscription status.
6) Click on cancel subscription link next to the game subscription you'd like to cancel.
7) On the next page you will get two options:

1) Cancel immediately.
2) Cancel at the end of the billing plan.

Chose the second option to play the remaining game time and to cancel the automatic renewal of your Club Pogo subscription.

If there is anything else I can help you with please let me know.

Thank you

Amit
EA Online Support

Customer04/21/2008 03:39 PM
JoJoEdg
12/22/1955
54960
[protected]
I emailed this info in February, stating I did not want to renew my subscription... please credit my account $39.99 and cancel me out...

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Sunshineeplayer
Oakland, US
Sep 24, 2008 3:58 pm EDT

If I can't play, give my money back!

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Sunshineeplayer
Oakland, US
Sep 24, 2008 3:56 pm EDT

I too pd. for a yr.'s subscription at $39.00 on 6/11/08. But when I attempt to log-in, it say's password invalid. Has been approx. a wk. since i've been able to play. If I can't play, give my money back! Plus the number and address that is listed is INVALID!

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Elizabeth Vahl
,
Jun 24, 2008 8:07 pm EDT

I was getting club pogo for $5.99 a month with my Visa card .On april 26 2008, I paid for club pogo with my master card.$39.99 for the whole year. you still kept taking the money from my visa card . I got that straighten, out but you put my account under 2 names Bettybabes_ and Bettybabes . When they canseled Bettybabes_ I lost all my Points I had with Bettybabes_.Why! I'm still the same account

ComplaintsBoard
J
8:25 pm EDT

Electronic Arts (EA) pogo games

I play Tri-peakssolitaire the last few weeks - the program freezes up and will not let me play any longer. I am payinmg $5.99 a month for this service

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D McKnight
DC, US
Mar 26, 2009 11:28 pm EDT

I, m trying to contract pogo games because I am trying to concell.my pogo game I keep getting error message saying oops and Iam conect to java reload java back on and I still play my games for the price $39.95 My games been down for a month something need to done about or don't charge me it I can't play it and they have a techsupport that you can get in contract with or customer service> Like I say something need to be done this because I call aol about the problem they try to help then I call my computer company they couldn't nothing wrong with computer so mean it on pogo game.

I see I'm not the only one having problem with this site.

D McKnight

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Rose Kenney
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Jul 26, 2008 9:51 am EDT

I have a complaint:

I am a member to pogo games. I pay yearly $39.95 a year. Everything was going good until you started offering non members to play certain new games. These games can play and the word JAVA comes along side of the games.

However If I pick casino games or any other games on the member lists I am not allowed to play. A message comes up and says OOPS, that I am not connected to Java. My computer says I am connected and enjoy playing. When I try again only get the message OOPS.

I would like to know what is wrong? I go on AOL through Windows Internet Explorer.

Help If I don't get an answer how to rectify this problem then I will no longer be a member of POGO when my contract comes up for renewal.

ComplaintsBoard
M
4:53 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Electronic Arts (EA) - account disabled!

I was a member of pogo for for a little over 4years. I wasn't able to pay to pay when my subscription was up. After a few months of playing free games, my account was disabled. I was told it was because of fowl language in a game room. This could have been true, if it is, it was someone that was playing under my screen name. Sometimes when I have company I...

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M
12:18 pm EDT

Electronic Arts (EA) getting banned for nothing!

Pogo banned me for two days for a reason I disagree with and so do some witnesses who witnessed the person who reported me. I was in mahjong safari when someone talked about getting help with badges and said I do too and for word games I use a dictionary then someone said that was cheating and then I said I use this program where you type in letters yourself that go with mixed letters then it gives you words that go with them, then I have to do the rest myself. It is not a cheat. It just helps me and does not play the game for me. Only cheats I know are the ones that play for you. I can't get in touch of anyone by phone and my explanation is confusing or not good enough for writing to people online at EA and pogo. Just like many of you have had, it is hard to do anything or get anything fixed by asking customer support online because they are not helpful. My other complaint would be to get a phone number and get real people on the phone.

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jan lanham
Jackson, US
Feb 25, 2010 7:25 am EST

unable to get pogo bowl since chirstmas take some money off my bill tired getting rip off

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MonsterMash
, DE
Mar 25, 2014 4:23 am EDT

I got suspended briefly twice but pogo can't keep me down, i am IRREPRESSIBLE. I routinely tell other players that I will brutally assrape them, that I will find them in real life and murder them, I describe in detail the torture I will put them through in their final hours, I have threatened the lives of world leaders, and i just keep on going and going. I have no qualms about what I do. Pogo players are the ### of the earth, the worst of the worst, and i will kill on sight any pogo player that i run across irl.

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Tazznme
Lewiston, US
Feb 15, 2013 8:30 am EST
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POGO SHOULD B BANNED.. U GOT A BUNCH OF DUM ### WORKING 4 POGO. THIS GUY BEEN BUGGING ME I TOLD FIXX POGO. N NOTHING HIM N HIS SISTER SAYS SOMETHING TO FIXX POGO N BAMMMMMM IAM GONE.. POGO IS ###.. . THEN I CALLED THEM OR WE CAN FIXX IT.. $100.00 n IT WILL B FIX.. KNOW THAT BLACK MAIL. POGO FIX POGO SUCKS POGO SHOULD B BANNED 4 LIFE

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HAIRCUTTERHAIR
Patchogue, US
Jul 30, 2011 3:37 am EDT

[ did nothing its not to ban someone without telling them what they did

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HAIRCUTTERHAIR
Patchogue, US
Jul 30, 2011 3:36 am EDT

how long am i banned from pogo

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HAIRCUTTERHAIR
Patchogue, US
Jul 29, 2011 4:31 am EDT

I AGREE I ALSO GOT BANNED AND DONT KNOW WHY I DONT EVEN TALK TO THE PLAYERS

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cocotea
Columbia, Maryland, US
May 15, 2021 8:55 pm EDT

how long is someone banned from the pogo games?i was babbed too

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Funku
Geneva on the Lake, US
Jul 02, 2011 12:44 pm EDT

I was banned out of the blue for absolutely no reason yesterday while playing pogo bowl.
One minute I was bowling, the next I get a pop-up saying that I am temporarily banned for bad behavior. WTF?
I was in an uncensored room and had not even uttered a word!
Screw pogo, they're owned by EA and we all know what a shady rip-off company that is.

They can take their bogus site and stick it.

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LMFAO @ POGO
San Diego, US
Jun 22, 2011 12:50 am EDT

I got barred for talking about LMFAO. lol . I was talking about the dance/rap group. Sure I know LMFAO mean laughing my fkin ### off, but come on, this is ridiculous. I bet itunes and CD stores don't blur or sticker LMFAO's CD. It's a band and an abbreviation, no need to ban me over it. UNREAL

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jonnyy
Ulupalakua, US
Feb 07, 2011 9:49 am EST

Don't buy any thing with your credit card from pogo they steal your info and after a month or two they "clean your account" it happend to me and to a friend of mine they are a bunch of scammers!

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ACEMAN236
Leonardtown, US
Sep 05, 2010 5:36 am EDT

THIS IS ACEMAN236 I SOME JUST TEMPORARILY BARRED FOR WHAT?I LIKE TO KNOW Y?I HAVE NOT DID NOTHING WORRY TO NO ONE HERE AND IN THE GAME'S.I'M VERY UPSET ABOUT THIS [censor], I'M A NEW POGO MEMBER AND THIS IS MY 3 DAY AS A MEMBER AND THIS IS HOW POGO TREATS ME, DO TO SOMEONE JUST SAY THAT I DID SOMETHING TO THEM AND I DID NOT, I'M ASKING PLEASE FIX MY ACC.

ComplaintsBoard
C
7:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Electronic Arts (EA) scammers!

This site is such a rip off in so many ways! They take our money for memberships, then when we have a problem they act like we don't exist. You never receive a response to a question or complaint. All they want is the money, customer service and satisfaction is NOT a part of their plan. The jackpot winnings are a joke as well. The winners don't exist and those that do win a very small amount, they accuse of cheating to keep from paying them. It's just a shame that a company making millions from paid members can't have a little integrity and treat their customers as if they matter in the least. Oh well, companies like these only last a short while because people will get sick of being ripped off. Enjoy while it lasts Pogo!

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maabella
Minden, US
May 02, 2012 11:49 am EDT

I JUST RECEIVED AN EMAIL FROM POGO.COM TELLING ME THAT THEY WERE GOING TO RENEW MY MEMBERSHIP AUTOMATICALLY. I DO NOT WANT THEM TO DO THIS AND I HAVE TRIED EVERYTHING I KNOW TO DO TO REACH THEM AND TO CANCEL MY MEMBERSHIP. FIRST OFF I LOGIN, BUT NOTHING HAPPENS...MY NAME DOES NOT COME UP...NOTHING. THEREFORE I CANNOT REACH MY ACCOUNT...WHAT CAN I POSSIBLY DO DIFFERENT? IT IS JUST A CONSTANT CIRCLE TO NOWHERE...A BIT OF A SCAM TO RENEW BEFORE I CAN CANCEL AND THEREFORE I WOULD LOOSE THE 39.95, AS I UNDERSTSTAND THEY WILL NOT REFUND...HELP! MAABELLA

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39lyleag
St. Paul, US
Aug 28, 2009 11:53 pm EDT
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Won a Jackpot at 2:46am Aug. 28, 2009. When the wheel finished spinning it said I won a jackpot of $2, 900 and that it would be double because I am a member (have been for 6 years) However, I did not get an e-mail saying that I won. Wrote them, and try calling them, but not sucessful. So this I spent all morning looking how to contect them. Found an a live chat person and told them what my screen said about winning the jackpot. The person on the chat line said that, sometimes there is a "glich" on the internet and it was not recorded on their server. So I would not get paid. I told them I took a picture of the computer screen that show I had won. Pogo said "Sorry we do not pay unless it is on our server has the information. So I have joined a list of POGO victims that will not get paid. Law in forcement and attorney generals shoulc stop these high rolling scammer that run POGO.

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7:35 pm EST

Electronic Arts (EA) you look for pogo games and you get porn

I was looking for pogo games so did a search i got more than games when i hit a link that said pogo games it directed me to this site: www.trainofthought.info/images/ads/o/?page=4223 - 10k - Cached . this was not what i was looking for at all.

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funnygirl
Ohio City, US
Dec 17, 2009 9:15 pm EST

Pogo is not the only site that has had porn linked to them. Nickelodeon recently had the same problem. Instead of searching for it the address for them is www.pogo.com. Also, I find that if you ignore people they will stop whatever they are doing. You can choose rooms where people cannot say certain things and pogo automatically bleeps it out for you. I think they do pretty good for having as many members as they have. I have been a club pogo member for over a year, and I have never really had a problem that I couldn't handle with a click of my mouse. Happy Gaming.

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joanna gonzalez
,
Jun 30, 2008 4:44 pm EDT

I would like to complaint about a female pogo player valleyvern@aol.com also valleyvern at pogo. Who stalkes male players on the site in pvt rooms, see suggest they male player to to sexual talk like a porn site. She enaggeses in sexual act and language. I feel this piece of work should be band for your acts. This is a family playful site it is not for getting men to commit to sexual incounters. Why does gargage people like do not get monitored and play for their actions. I been trying and did noticify pogo game site of this valleyvern.

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12:00 am EST

Electronic Arts (EA) scam!

I completed all three games in the scavenger hunt game ,but was not credited, the computer says that I did not complete 'Dominoes which I did today.

Beware!

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bttbbill
, US
Feb 16, 2011 10:48 pm EST

I think you should forward this or my first email to pogo and tell them they are now stalking your friends and they can email me if they have any questions.. " Hi, I'm William Malo. I have ben a member in POGO for over 10 years now.. I realy enjoyed play in pogo.. Anyway.. I had this person in pogo..The name is STALLK.. I have reported this person about 50 times.. Pogo did nothing... Then in jan, around the 20th.. I was in a room playing.. It was a group room where everyone chats.. The room is called hogs heaven.. And it's a age 50's room.. This stallk comes in and starts with me once more.. Only this time he's talking about my wife who has cancer... And saying awful things... I'm sorry but i lost it.. And the next time i seen stallk i did write things in his profile.. I did this with so much anger.. And i am sure if someone said things about your loved one you would to... This person some how can make up a name so close to yours.. Then pretend it''s you.. I did'nt believe it till i seen it.. This person says he live in Australia.. Yet he can get you home phone number.. I am far from a computer whiz... Like i sad.. I have reported this same person atleast 50 times..Not a thing was done to him.. And 2 days ago i get a letter from pogo that i threating and i am being monitored...I am 62 years old.. I don't need ll this.. And this person still wont stop... Please look what he sent to a friend of mine.. And wrote this stuff in her guest book.. With another phony name.. I reporte this name months ago.. You did nothing.. I am scared of this person that he can my home phone number and get into my profile and use all my infomation.. And i'm the one who gets a letter from pogo... I have this person blocked.. If i see him on i leave pogo.. Im affraid that he may make something up so when i see hes on i leave pogo.. INFACT this person thought it was me in pogo and i was sitting with my grand son when he started saying things to him.. Hes 9 years old.. And i get this kind of letter and he get nothing ? POGO was a fun and safe place to be at one time.. Please look at what he wrote in my friends profile.. And look at that name... My pogo name is BTTBBILL. I hope and pray this gets in the right hands... My pogo renwell is comming up in April.. After 10 + years.. I dont think i will renew it.. I have never any problems in pogo till this person came into pogo.. And like i said.. If someone said rotten things about your wife who has cancer.. I am sure you would'nt let it slide.. That i am sure oof... And i reported it and POGO said its a Level one...Can you believe that.. Agian.. I think its awfal to be paying to play in pogo, then when you see this person you have to leave.. And your grand childeren cant play a game under you name with out this person saying things to him... Infact its kinda sad.. Like i said.. I hope and pray this gets into the right hands.. I rally do... Thank you, William Malo
On 2/15/2011 4:45 PM, bttbbill1 wrote:
Karen, I honestly don't know what to do.. I have reported this person so many times.. Not one thing has pogo done... But how, or how ever he reported me.. I got a letter from pogo.. saying they are wattching me.. And can take legal actions.. Nice ha... Thank you so much for trying.. And thank you for letting me know there still [censor]ing with me.. BILL

On Feb 15, 2011, KaReN wrote:

i would report it but its under your name so that wouldnt prove anything and it would get you in trouble not him!
what can we do about this?

On 2/15/2011 1:11 PM, bttbbill1 wrote:
Karen, This is from someone i got piss at..Bcause he saaid something about my wife... This person some how can take you infomation and make up names like this one.. I recieved a letter from pogo saying this person turned me in for threating them.. I am so sorry.. The person name in pogo in STALLK.. This person is from Australia.. I have this person blocked in my pogo profile.. Again i am sorry.. This sick person must have seen me talking to you.. I wish there was away of fwd this to pogo.. BILL

On Feb 15, 2011, KaReN wrote:

BILLSHIlT

10 hours ago
I AM SO FULL OF BILLSHIlT You shouldnt trust me im a compulsive LIAR
Approve
Options | DeleteBILLSHIlT

10 hours ago
BTTBBILL Jan 21, 2011 Stallk I am =!&#!=$ shaking i am so +##!&=# mad.. I swear to god..I wish you where in the USA.. You would be DEADDDDDDDDDDDDDDDDD @=@!://&!&$!@@^.com/guestbook/BTTBBILL BTTBBILL
Approve
Options | DeleteBILLSHIlT

10 hours ago
BTTBBILL Jan 21, 2011 STALLK You =#^!*=* @*&&!^!.. You can keep this or stick it up ^=&$!$s and hers.. I am done with Pogo.. Later #$@^!&= ^^&+://*#*=*#*+.com/guestbook/BTTBBILL

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annjerryhudd
, US
May 15, 2009 6:53 pm EDT

This is my second year of pogo games. I did not use to have trouble with them kicking me off the game. Now I can not play any more with out the game going off with out finishing the game. We took are computer and had it checked and nothing was wrong with it. What can I do cause I really enjoy pogo games and playing the games with other player. I have called are interent service and they said it was ok. please let me know what to do.

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Pogo game player
,
May 06, 2008 11:51 am EDT

I have been playing in pogo games for more than 5 years and have watched it degrade from fun games to games rooms with chats that result in grown men chasinging down 14 yr olds and raping them. Grown men admitting to assaulting his girl friend and her father. Upon investigation this was found to be true and he is in jail. There are 10, 11, 12 13, 14 yr olds in this room participating in extremely graphic sexual conversations, playing out sexual activity, being told what they could do with body parts. Pogo has a reporting system which doesn't work and is, for the most part, no used to control the conversations. There have been blatant solicitations of young girls, 11, 12, 13, etc by grown men. These girls give out their addresses, myspace and e-mail addresses. I have continually reported these situations to pogo. I have copies of their e-mails back to me and photos of the conversations being conducted. Two days ago my account was suspended. I had been reporting the verbal abuse/sexual conversation and suggestions by an adult female to a 10 yr old male. They did not remove the male and the women continued her conversations with the child. I butted in and started mimicing their conversations (if that is what you want to call them) using all their graphic language, suggestions, etc. This was done on purpose to see what pogo was going to do. About three hours later they suspended my account for the same reason I have been reporting other players who continue to play. I'm not surprised this happened as this has been the one way they could shut me up. Reports of these incidents have also been made to legal authorities. Maybe something will be done.

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John D. Gutierrez
,
Mar 19, 2008 3:06 pm EDT

I am having trouble with your customer service. It "sucks". I called [protected] about 5 times for information and every time I get prompted on several options just to get disconnected. That is so Uncool. Please give me a number where I can talk to a live person so I can get the info that I need.

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devo011064
,
Feb 27, 2008 6:15 am EST

you suspended domsisit for bad behavior against player boatmaster in doms red eyes today. If you would have looked into this fairly then you would have seen that boatmaster actually started the incident by calling dom a ### on more than 1 occaision.So much for fairness it was seen through blinkered eyes ,i think so why do you not check this out fully before you ban someone .Stop this onesided rubbish and do things fairly .

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janice sparks
,
Feb 08, 2008 4:37 pm EST

I am having trouble with my pogo... I went thru dell and
paid $242. to see if the problem could be solved and it was not..
My games keep going down and says it has to do with Java
an my Jave is up to date...

there are very few games I can play... I have been a pogo
member for years and this problem just started ab out 4 months
ago...please let me know what can be done.

Thank you.

ComplaintsBoard
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12:00 am EST

Electronic Arts (EA) wrongly suspended!

I had my Pogo account suspended as it was said that I had used an inappropriate word. The word was incorrectly spelled and was not one I have ever used. Either this was an accidental typing error (I don't recall exactly) or the person who reported me was being malicious. I contacted EA games to explain and only got a standard reply with no evidence or a full explanation. I was a member of Club pogo for some time and even set up a league a few times, but due to one nasty and disruptive pogo player (non-member I might add) I had to shut them down. Pogo did nothing whatsoever about this player, who had spoiled everything for a lot of my league members, this person had used foul language on more than one occasion, but nothing was ever done about this. Due to all the above, I decide that I would not renew my Club Pogo membership as I feel they failed to listen to me several times and did not answer me fully or try to rectify any of the situations. I had made many friends on Pogo, and sadly I have lost contact with quite a few due to this dispute I have with Pogo. I don't feel that I should pay for a service that treats you so badly, yet allows non-members to abuse and disrupt an otherwise pleasant place to meet new people and have fun.

In closure, I strongly recommend Club Pogo, find someway of making sure they look after their members properly and provide proof of any given complaints.

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adolphsenior
,
Apr 24, 2008 10:42 am EDT

pinochle games in pogo is not working again..every time i try to play the game of pinochle, it never lets you enter the game or it freezes up on you and stays that way. this is unfair as a paying customer, i deserve to play the game i choose, without delays or interruptions. is something wrong with the pinochle game..and the spade game is doing the same thing..what's up? or money back please.

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Betty Burtt
,
Feb 20, 2007 12:00 am EST

I am so disgusted with the Pogo Pinochle games. Half the time I can't get into a game and then my cards won't pop up when I click on them. I just renewed my Pogo membership, but am thinking about cancelling it as it is useless the way it is now.

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mommom100
156 derby rd, US
Jul 22, 2011 4:34 am EDT

I have been a member since 2000, I lost my job and was unable to pay the 39.99 fee. Well, I wanted to renew my membership today, and found that all the tokens I have paid for are all gone. I paid for them every year. what bull

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creamy748
, US
Nov 26, 2010 5:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i would like to know why 50+ time to bowl was given to a league. i have been a member for 4 yrs. now and bowled in that room ever since. some of ur members are as upset as i am. Many of them were there when i joined. we can't get together now because the league is there most of the time.
would appreciate knowing why.
.

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rolande
, US
Aug 22, 2009 6:30 pm EDT

No one should ever use this site you can never contact them on their site and even when you use their phone number noone ever picks up it is just a message system. They have stolen money from so many people without giving them their full membership no one should ever trust this site.

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phxredhead70
Phenoix, US
Jul 28, 2009 6:19 pm EDT

I can't play any games Pogd said to uinstall java and rein stall java I did that and also came along mcfee which has screw up me computer completly I can't get no email now no printing and most everything else. pogo just took $39.99 out of my account well knowing I have a huge problem please help me am 74 years old, been playing for 4 years lots of hours this is my only enjoyment thank you Please Please help

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MattJackson
Manchester, US
Jul 08, 2009 1:41 am EDT

I was wrongfully billed $39.99 to my checking account after almost a year of complete inactivity. I never authorized this bill and do not want this service at all. I have contacted my bank and EA to no response yet. I am becoming increasingly perturbed.

I appreciate any help and investigation in this matter.

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hdbelld
Trinity, US
May 16, 2009 10:40 am EDT

My Java is up to date & I've done every thing I can to get the games I want to play to load % they will not . Whhere do I go from here ?

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Vangie
,
Nov 29, 2008 7:47 pm EST

I have tried for months to play Bingo and Wheel of Fortune on the Club Pogo and am unable to download. The site will sometimes just freeze totally, or play for a few minutes and stop, or not even let me into site at all. Please fix Now. AOL advertises that we have free games, and Club Pogo advertises that we have free games. False advertisement. I need this taken care of NOW

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Margaret Poirier
,
Nov 03, 2008 2:55 pm EST

Every time I try to play a game on club pogo I get booted out. and have to sign on again. This happens every time and its getting frustrating. I'm about to cancel my membership if this is'nt corrected. It'snot once or twice that I have to sign on again, it's 5 or 6 times before I can get on. Please help. thank you

ComplaintsBoard
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12:00 am EST

Electronic Arts (EA) 6 months of refused cancellations

HAVE ATTEMPTED TO CANCEL ACCT. FOR PAST SIX MONTHS--POGO CONTINUES TO DEDUCT
CHARGES FROM MY ACCOUNT AND REFUSES
TO ACKNOWLEDGE MY REQUESTS FOR CANCELLATION-MANY CONSUMER COMPLAINTS ON THIS COMPANY-NO PHONE, ADDRESS IS AVAILABLE TO CUSTOMERS!

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Elaine Greene
,
Sep 09, 2008 12:57 pm EDT

I wish to cancel my subscription for POGO GAMES.
I do not want any more charges to elaineleg@aol.com

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chris9016
, US
Jul 29, 2009 10:31 am EDT

If any one needs there phone number i'll be more then happy to give it to them

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Looretta Mydlowski
Tampa, US
May 10, 2009 4:51 pm EDT

Iwant to cancle pogo games for 5.99 don't even play them that much can't aford it thank you
Loretta Mydlowski
[protected] thanks again

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judith cooper
,
Nov 23, 2008 5:14 pm EST

It just goes to show u just how stupid pogo staff is. anyone who pays to get badges just to say u have them have to be nuts. and tokens that are worth crap. well maybe u all will wise up after awhile.have a great time in pogo. heyt pogo u can e-mail me any time

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syl rogers
,
Nov 17, 2008 6:34 pm EST

i do not have a valid comment on either of the previous letters, however get this!Last week, i was playing "hearts", of which i must admit, i'm not very good at, even so this person known only as "Yahooooo", got upset at a move i made, and proceed to cuss at me with words i've never heard of ever..the gamit ran from my mother and father, to possile children i might have. well, e-mailed my complait to pogo, , and they e-mailed me thanking me for doing so. not long thereafter, i get another e-mail from pogo telling me that if i use vulgar language, etcs, , i would be bounced out of pogo, ...not thier exact words, but the meaning was clear...you go figure

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judith cooper
,
Nov 16, 2008 8:40 am EST

well i was told again that all my personal info and another ladies was given out in the game room

ALL IN THE FAMILY SHOWBIZ SLOTS.

it was reported by someone and was told nothing was done about it.

do ya think this person has something on pogo so they scared of them LOL this is way far to funny cause this person is a cow. OK pogo whats going on.

done for now but u can be assured i will be back...this is better than calling more are getting to see just how POGO treats people...id say ROTTEN...im not giving any more of my hard earned money to ### like them...oh ### now ill be reported ...LOL

ill give as many codes as they want...see ya all later

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judith cooper
,
Nov 09, 2008 7:51 pm EST

Well now dont you know your dealing with people of very little intelegence when it come to the pogo staff. From the very top to the very bottom. We all should feel very sory for them all. After all as I said they arent the least bit smart. I just love this site dont ya all? Dumb someone took the uncencered rooms away so we cant go and cuss without getting suspended. So some of us are using different names to vent out our frustrations. See how stupid pogo is. I'm wondering if some of them shouldnt run for office. LOL. Now that would be a hoot. Now pogo nummies if I didnt spell right just ask someone not on the pogo staff to read it for you. Nighty Night

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syl rogers
,
Nov 09, 2008 10:49 am EST

playing "hearts" yesterday, this player, , "yahooooooo", got real angry, and used very vulgar language referring to mothers and fathers. i took offense, and reported such to comp. they responded by blocking out his chat right away. all's well, until i get on my comp to play, and rec;ve a threatening notice from same comp., that if i did'nt stop the language, that i could and would be ousted from pogo.this was a warning. how can this be?

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judith cooper
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Nov 06, 2008 8:28 am EST

Heyyyyyyyyyyyyyyyyy im back and i not going away. whats with taking the uncencered rooms out. has pogo gone nuts taking our releaf away from us. dont ya know its like a security blanket to a kid. how can u do such a thing to us? oh i just thoughy=t u aught to know a lot of us really nice ppl arent joining pogo again. have a wonderfull day Judy oh and i dont care for the fact pogo u let ppl give out my name address and phone number. yet we cant have a cussing room SHAME AGAIN on yas all

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judith cooper
,
Oct 31, 2008 2:14 pm EDT

Heyyyyyyyyyyy. Well well look who wants the spelling checked dont ya know we have a language all our own...its called pogo language lol..now dont tell me you cant understand your own language...have a nice day if you can...

ComplaintsBoard
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12:00 am EST

Electronic Arts (EA) Scam!

I am a member of Pogo community and i find it very intense and chilling as soon as i am logged into there website. I am addicted to this game Pogo Bowl and theres a room called Foul Line (uncensored) and it has a bunch of screen names that make threats, bully, abuse, and try to take friends away from you. To mention a few screen names, Hotjake58, Sinsationalyurs, Cyndi151, Outlawsmyname, phx1up, Shasshy70, Smokeme58y, Terjo93p, Vandergroef, CelticPoolShark.

They threaten you, bully you, gang up on you until you are defenseless. I want these screen names investigated because i am sure it is 1 man and double browsing.

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kathleen mchale
Geneva, US
Dec 23, 2011 8:25 pm EST

12/23/2011 me again...the games worked on the computer wednesday, but were off again yesterday and are not working today either...i questioned a gha employee, a mr doeblin and the rent manager at the time marge[evelyn godkin was absent due to an illness] about this problem, geneva houseing authority 41 lewis st geneva ny c/o andrew tyman.the new rent manager is valerie mallard.evelyn is the only one smart enough to solve this problem, she helped make the rules, so residents of the facility would be able to play on the computers in the rec. room of the building, unfortunately, evelyn is no longer employed by gha[she and her husband jeff, put on a christmas dinner for the elmcrest residents, last saturday, december 17th, 2011.] kathleen mchale geneva ny

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kathleen mchale
Geneva, US
Dec 23, 2011 8:12 pm EST

12/23/2011 i have a complaint...i paid for a year of pogo plus bought 60 gems [sent @60.00 money order], and someone, who thinks the computers i use are for business, only[the computers are for the residents use in a senior citizen complex, not for gha empolyee's work], put in an expensive device..a barracuda 210 filter, that prevents people useing the computers from haveing fun, playing games and shopping online, can you help?a customer, pogo games/ electronic arts kathleen a mchale 99 lewis st box 207 geneva ny

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Electronic Arts (EA) the biggest culprits in taking money

The Pogo Games site is one of the biggest culprits in taking money every month from credit cards. The site they provide to cancel your account is setup to have the consumer fail to (or believe they have failed to) cancel their account. One cannot navigate the site-therefore the complaints and cancellations go "unnoticed." I have actually emailed them for the past six months and to absolutely NO AVAIL! I cannot find a phone number or address for these people. I will spread the word on this site! I want a refund for all the monies they have taken from my account for the past 6 months. WHAT CAN I DO ABOUT THIS? Kindly advise.

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ELLA M DEAN
Portage, US
Jun 02, 2010 2:04 pm EDT

pogo games took money out of my checking account without permission . they didn't ask me if i wanted to join again. which i would have at my convie nce but not at this time. they took $29.00 AND I DIDN'T HAVE THE MONEY IN MY CHECKING ACCOUNT UNTIL THE 3RD OF JUNE. SO NOW I HAVE A BOUNCED ACCOUNT OF $29.00 PLUS $25.00 OVERDRAFT FEE SO PLEASE FIX IT.I EXPECT THE $25.00 BACK THEY CAN KEEP THE $29.00 FOR THE GAMES

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Tim Poindexter
Wolcott, US
May 14, 2010 8:07 pm EDT

I AM A PAID MEMBER FOR MANY YEARS NOW BUT NOT ABLE TO GET ONLINE FOR 3 MONTHS NOW & HAVE ALREADY PAID MEMBERSHIP WITH A CREDIt CARD tim35@comcast.net Ph [protected] TIM POINDEXTER

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SatinKitten36
Swartz Creek, US
Dec 18, 2009 7:36 pm EST

I GOT TO Gift Subscription FOR ONE YEAR FOR TWO OF MY FRIENDS
THEY WERE SENT A CODE, , , ONE WORKED...BUT THE OTHER DIDN'T..I HAVE BEEN TRYING TO GET A CODE FOR HIM...ALL THEY DO IS SEND ME TO HELP...WELL I DON'T NEED HELP..JUST THE CODE..I HAVE BEEN TO HELP SO MUCH... I AM READY TO KILL MY COMP...
PLEASE SEND HIM THE CODE..

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Betsy79
Jefferson City, US
Nov 17, 2009 2:59 pm EST

I have membership with Pogo at a monthly fee. Yet I
get blackouts during my games, I have extra long wait periods for the game and I now experience not
getting the game I select. If this cannot be corrected,
I would appreciate a response with an address that I
can send a letter (not an email) to cancel my account.Thank you, Ms. Betty J. MC Kime3a7f

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Betsy79
Jefferson City, US
Nov 10, 2009 12:43 pm EST

Iplayed the game "Hog Heaven" and won a prizd=e, but I had to retrieve it by unlocking it . I tried and
tried, but I couldn't get the cursor, I could only get
the hand. I tried to re-enter for the prize but that
was unsuccessful. If we earn and are awarded the prize why is it so difficult to get the same?

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Joanna
St. John's, CA
Apr 10, 2009 5:17 pm EDT

I pay over $40.00 a year to play pogo games. for the past 3 weeks i can not get the games to open so i can play.i have a new computer only 1 year old. and i like to know why i can't get the games to play.Paying $40.00.for what?
I'm a member for 6-7 years or longer. please reply to this e-mail, thank you

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pam lutes
Indianapolis, US
Feb 16, 2009 10:11 pm EST

cant play pogo games cause java wont work have tryed a few things but nothing works can you fix this problem thz you lucymargret

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Sandra S.Koster
Afton, US
Jan 17, 2009 12:02 pm EST

I had an opperation the 1st of November and was laid up. I could not get off the couch. Then all of a sudden when my December bill came in I was charged 43.19 on my credit card. I no longer use this credit card and would like it taken off. The last time I paid for Pogo games it was only $29.95. I don't understand how you can charge $43.19.I guess if it cost that much I will just cancel. Thank You, Sincerly, Sandra Koster

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jennifer crustals
Loves Park, US
Jan 13, 2009 4:13 pm EST

This site has charged my account 39.99 for service I never asked for. Looking back for the year it seems they did the same thing to my credit card in November of 2007. This must be resolved as soon as possible. I've noticed there are several people with the same mistakes, so my question is how many will it take to stop this from happening?

Thankyou, Jennifer crustals
jennifer.a.crustals@comcast.net

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mstnt1820
Marrero, US
Jan 10, 2009 6:44 pm EST

Dear Sirs: This is not an actual complaint, but an oversight on my part. I mistakenly closed out of the purchase progam of the Pogo Chuzzle game before I copied down the registration code or key. Could you please send a copy of the conformation to my email address at jwest510@yahoo.com.
I made the purchase last night on Jan. 9, 2009.
Thanking you in advance
Ms TNT1820

ComplaintsBoard
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12:00 am EST

Electronic Arts (EA) wont pay jackpot

Just wanted to let everyone know on here that I have started an MSN group: CHEATED BY POGO and we are working with an attorney in St Louis, MO who is looking into this. If you are interested please join my group, so that I can have the lawyer contact you. He is investigating our claims. I have already posted on here once about my complaint but thought I would give you all this info. We are going to get Pogo one way or another. They are wrong and SHAME ON YOU EA.COM/POGO GAMES! Greedy jerks! I cannot believe this. Makes me sick. Please email your comments and please check out the group. Thanks!

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bama fan
Irvington, US
Feb 26, 2013 11:27 pm EST

They with drew money out of my checking account $43.09 to be exact and I did not approve it. I use to be a member years ago but have not played or gone to their web site in over 2 years. I don't know if they have done this in the past, I just happent to catch this one. This is what shows on by bank statement CS.POGO.COM POGREDWOOD CITY .
How are they able to take money out of my account with out my approved?
I would be glad to be part of the lawsuit it one comes.

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Cntrygrl822
, US
Oct 13, 2009 8:48 am EDT

I won the jackpot and got the check and the bank is stating that they are "looking into it" before they can release the funds, so i don't know if it's real or not. good luck all

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LJROWE
Watervliet, US
Mar 12, 2009 3:11 pm EDT

Could someone please tell me what the annual charge for pogo is? After reading these complaints I realized I am paying more than anyone else. Is the annual fee $43.19 or $39.95 or $34.95. I am confused, why are we all paying different amounts? WHAT IS THE ANNUAL FEE FOR POGO? I do not receive any notice of rates going up but I see the deduction from my account. What's up with that?

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pat harris
, US
Mar 08, 2009 10:21 pm EDT

contact--pat harris at [protected] i also was a pogo member .then started noticing strage thang goin on, never played with the same people again, it says to make friends, where did they all go after two or three games with them . please have the bbb or fbi check this out they are ripping old folks off

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tena taylor
,
Jul 02, 2008 7:59 am EDT

if any lawyer wishes to contact me regarding this site please feel free to do so

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sherry
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May 20, 2008 1:20 pm EDT

i won a jackpot also but didnt get the money please help me with this

Sherry Ice
[protected]

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sherry
,
May 20, 2008 10:08 am EDT

pogo cheated me out of my wins and i need help can you help me thank you

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Leo R Fournier
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Jan 26, 2008 5:30 am EST

I have played Tri-Peaks Solitaire to go for a long time.. I had better than 150K Now have 81 What did u do to my tokens?

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Amy Maguire
,
Jan 15, 2008 8:53 am EST

I won a $25 gift card to target last year and they said I used a cheat program. I did't even know what that was until they accused me of it. Never sent me the prize but they keep taking my money to be a club pogo member.

Where can I find a link to your group? Look to me like Pogo are the CHEATERS!

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Dream R. Culverhouse
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Jan 14, 2008 1:13 pm EST

I also won some money or prize money on Sept 3, 2007 of the grand total of $282.00 and sent e-mail after e-mail with no luck finding address or phone number how can we fix this rip guff its totally garbage. And that was in Harvest Mania they have no trouble taking their money when your membership is due.

ComplaintsBoard
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Electronic Arts (EA) fraud and cheating!

I won a jackpot and didn't win it. I am still fuming over it, because I have been a paying member for almost 5 years now. I posted an earlier complaint on here. I am now going to let folks know that I have started an MSN Group called Cheated by Pogo if anyone is interested that feels that they have a legit gripe with Pogo. We are going to get some names and I am trying to start a class action lawsuit on them. They are taking our money, and cheating us. This is fraud. If you are interested please join my group. Hopefully we can get these idiots where it counts in the pocketbook for doing us wrong. They advertise over 1.5 million members and counting. Think of all that money they are getting, and no one is getting anything in return. Thanks!

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Electronic Arts (EA) If you have been scammed by pogo, here is what you need to know!

IF YOU HAVE BEEN SCAMMED BY POGO, HERE IS WHAT YOU NEED TO KNOW!

Pogo.com the internet gaming site that claims to have jackpots and prizes for winners, DOES NOT PAY THE WINNERS! They give everyone the same pre-written generic letter stating that the person cheated or somehow violated the site's Terms Of Service at some point in the player's membership, and with a thorough investigation within the company, it has been found that in more than 75% of cases, this is NOT TRUE. These prize winners are COMPLETELY ELIGIBLE to win these prizes and yet are denied because Pogo.com simply refuses to pay. They are scamming and conning not only the game players but their long list of company investors. If you want to STOP POGO FROM COMMITTING FRAUD, contact the investors directly and let them know that the company they dump thousands or millions of dollars into is a fraudulent company and needs to be stopped!
Here are the investors for Pogo.com:

Kleiner Perkins Caufield and Byers

Ameritech

Invesco Private Capital

Liberty Digital

Nokia Ventures

Vertex Management

Wasserstein Adelson Ventures

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becca46
Globe, US
Jun 07, 2012 8:40 pm EDT

pogo cuts half my game out and no contact number. Is this a scam. I wonder. there not honest. Signed Becca 46

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melody
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Mar 13, 2008 5:42 pm EDT

I agree and i have proof i took a video of my self playing and it shows that pogo is cheating people if you would like a copy of video let me know it is clear we are being cheated.

Thank you melody will this be sent to the investors?

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Patsyvouplayer
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Feb 20, 2008 7:41 pm EST

I have been scammed by Pogo. They won't pay me my jackpot.

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gaurav surve
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Dec 30, 2007 9:05 pm EST

dear sir,
sir i send the money to ur company officer,MR.G.ONUWAJE,but sir before 5 days he not contact me or any mail me so sir my winning fund of lotery is dispatch or not please i am not understan the problem,so please sir contact me immediete sir.please help me i send them 650 pounds for ur charges.so please send me my winning fund please
gaurav surve.

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Electronic Arts (EA) - new scam to get members suspended

Pogo.com is now permitting bullying in the chat rooms that leads to account suspension. Here is how it works - a group of members gang up and harass other members. They may harass the members that are winning games a lot because they play by the rules, but the bullies don't think members should use the rules to a winning advantage. They harass and...

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Electronic Arts (EA) pogo jackpot scam!

On November 8, 2007 - I won a pogo jackpot in the game WordCraft of approximately $3,000. There was a matter of filling out a W-9 form. When I wrote them an e-mail asking where to get the form, I received an e-mail telling me that the jackpot was to be forfeited because after an audit of my account, it was determined that I had either "used an automated device or had manipulated the game in some way".

I called the EA Sports company and argued to no avail. They would not discuss the matter with me, just said over and over that I had violated their terms of service. I have never used an automated device, nor have I manipulated any game. They simply said to get a lawyer and contact their legal department. I even offered to let them take my computer apart and see there is nothing there. They told me they could not discuss the matter in detail with me nor would they provide any proof or documentation. They then hung up on me.

I am also interested in starting a class-action lawsuit.

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JW
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Aug 14, 2007 12:00 am EDT

Pogo is a Scam - have you been Scammed by Pogo? - Frauded, or just Generally BENT OVER. Check out www.pogosucks.tk Read Stories from other users, Submit your own Stories, and even read the authors story. I was SCREWED by Pogo my story is there too.

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Lilly Munoz
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Aug 17, 2007 10:04 pm EDT

Because I have windows vista I can only get into two games. I have been here before and someone emailed me and said to get firefox or foxfire. I did and it still does not help me one bit. Do you have any other idea's?

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Electronic Arts (EA) unauthorized debit of my bank account!

First off when I signed up. I had received 2 debits for 49.95. from my bank account. When I called they said that this was for my other user name. I was appalled and said when did I give you the authorization for this? They did not know what to say. Just that they were going to put the money back into my account in 3-5 business days. I said I want the money in there NOW! You did not have the problem deducting the money not once but twice. I want to see it by the end of the day. This was done. Then about a month ago my renewal was up. I received notices via e-mail that they attempted to deduct the 49.95 from my bank account and it would not go through. This bank account was canceled. It was funny that I could no longer find a number to call them. I sent an e-mail stating how upset I was. Still to this day a response has not been heard.

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doris elliott
,
Apr 07, 2008 1:50 pm EDT

my complaint is that almost a year ago i wanted to unsubscribe from club pogo i sent an e-mail and still every month 10.00 was taken out of my checking account. i e-mailed a second time and still my money is taken and the 3rd time i ask for a comfirmation letter that they recieved my request to unsubscribe and not charge my account anymore and then i immediately recieved the comfirmation letter last month and then again yesterday $39.99 was taken out of my account. I don't know what steps to take except to change my account number. I think they are a scam just to get peoples money once they have your card number.

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zandra k. bullock
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Jan 30, 2008 6:21 pm EST

I agreed to let pogo games get 5.99 a month to allow me access to play their online games. I noticed they have taken 5.99 twice in 1 month. Is there any way i con retrieve that extra 5.99 to put back into my checking account? I feel i was purposely violated.

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kevin gillette
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Nov 07, 2007 11:10 am EST

Seems like you had the problem solved. I dont see why your making a big deal out of this.

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12:00 am EST

Electronic Arts (EA) scam and cheating!

I paid for a year's subscription & can't get it activated the code they gave me won't work & when you try to get help from them, well THAT"S A JOKE. I have asked for my money back & I know that isn't going to happen, I am a very UNHAPPY CUSTOMER. This has been going on for 3 mos or so I have some ph.#'s etc. You all can try & maybe have better luck than me.

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Pam
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Mar 20, 2008 12:13 pm EDT

File on-line a complaint witht the Better Business Bureau and the California attorney General's Office. Your credit card company can do something too.

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